Rubber Flooring

Be VERY CAREFUL when dealing with this companyMy business ordered rubber mats twice from RubberflooringincThe first time was without a problem but the second time we received damaged mats - think chunks of rubber missing When this happens to you, Rubberflooringinc.com will delay resolving the issue for days and my guess is this is to ensure the purchase protections from your credit card are no longer validThe first days they say they are putting in a claim on your behalf with the shipping companyThen they say they have to put in a claim with their production departmentWhen, of course, both claims are denied they say the damage must be your faultTo placate my business Rubberflooringinc.com sent a much smaller mat which they said I should cut up to make repairs I am going to file a complaint with the Revdex.com regarding this situation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Amazing customer help with Andrea S [redacted] She went out of her way to find our delivery and make it to our door!

I am very pleased with the customer service from Rubber Flooring Inc I had a change in my order, and even though there were some mishaps with the changes - Omar G [redacted] of Rubber Flooring Inc exceeded my expectations for customer service He saw to it that I was perfectly happy with the resolution For my part, I was patient and polite, and for the company, they could not have been more accomodating This is definitely the type of company we all want to do business with

This problem started almost months ago when I placed an order with Rubber Flooring IncI had placed an expensive order and had gone through a great deal of planning with *** Pto set up an accurate shipping date due to the fact I work out of town As to be expected and despite all of the time wasted in the planning process - the shipment did not arrive when it was supposed to, therefore coming on a day no one was homeI ended up having to pay someone to go to the house to accept the order First issue - FRI never even sent a notification that the shipment was on the way, I had to call myself only to find out it was already coming and arriving on a different day that we went thorough all the trouble to set up It gets better- I was then told by [redacted] in customer service that I would be responsible for rent at the distribution warehouseI asked him how it is possible that Im going to be assessed rent when the screw up in the shipment was not even on me? He said that w

I've had a very poor experienceWe ordered several rolls of 25' flooring for our fitness room and the delivered product was all short at 24' 4"That didn't work very well in our 24' 9" roomI called customer service and they arranged to pick up the product and replace it and although the delay was unfortunate it was forgivenuntil The replacement rolls arrived and they too were all shortAfter making promises to our customers that our fitness room would be open, and already being late, we were forced to install the short flooringSo much for wall to wall After complaining to customer service and requesting both an extra roll of flooring to close the gap and a significant discount, there has been mostly silenceThey promised to get in contact with me a week later, they didn'tI eventually got a phone call and they said another CS rep would be in touchThat was a week agoSo now I still have no replacement roll and no discountAfter I complete this review, I will file a formal complaintOne can't help but think they are in the habit of shorting flooring in order to save money

a) I do not see the credit.b) The supervisor, after receiving my initial complaint from the Revdex.com, called me I said I'd be willin to buy those still if they would provide free shipping for the 4+ hours I spent dealing with thisAs seemingly very standard course of business practice for them they never got back to meThere has been no attempt at mend the issue No concerted effort to make things right

On 1/27/I ordered a foot section of rubber flooring from this vendor through their website On the website, they clearly list "Our Amazing Day Guarantee" and promise that if I am not completely satisfied that they will immediately refund my purchase price The item shipped out of their Nashville office and arrived at my home via [redacted] on 1/30/ On 2/23/I unrolled the flooring in order to install and found that the product was defective and had a hole in it I immediately called the customer service line for the business and was instructed by the employee to take a picture of the damaged product and email it to her Initially, it seemed as if they were going to replace the damaged item, but after weeks of delay they refused to do anything to help me because they were not able to get reimbursement from their shipping company I contacted the company within the day window prominently advertised on their website, I should not be stuck with a damaged item just

Amazing Customer Service! Every time I called in each person I spoke with was very friendly and easy to work withI have ordered some samples and looking forward to getting my home gym project completed

On 8/8/Our customer Hop Pham placed and "unassisted" online order for Red/Blue 7/8" [redacted] ***sOn 8/customer contacted Customer Support to advise the may was "too dense" and would like to returnWe advised of day money back guarantee, however if the product is not defective or incorrect, return shipping is the customer's responsibilityHere are the details from our Websites about the guarantee:Day Money Back Guarantee [redacted] family is elated to announce we now offer a 30-Day Money Back Guarantee to all of our customers in the United States and in CanadaThis guarantee not only ensures your complete satisfaction, it provides a simple step by step process for you to return your orderYou may return your product for any reason within days of delivery and get a full refundWe make this super easy for you and here is all you need to do:The product must be returned in the same condition as when it arrived to you.The product must not have been installed, removed and then returned.Contact us to retrieve a RMA (Return Merchandise Authorization) number and return address.Contact the shipping company of your choice to schedule pick up and shippingYou are responsible for all return shipping costs.After we have received your product and completed a quality inspection, we will immediately process your refundThis guarantee applies to all of our [redacted] family of productsPlease contact us at [redacted] or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to assist you**On custom made or special order products, this policy does not apply, unless the product is defectiveThese are specialized orders made to orderUnapproved returns may be refused upon delivery resulting in you to incur additional fees and return shipping costs.The inherent characteristics of flooring allow for some expansion and contraction and color shades may slightly varyDue to this, we cannot accept returns for color and thickness variations unless the flooring is off more than mm in thickness or if colors are substantially differentReturns over days may incur up to a 20% restocking feeWith that said, we are always committed to your complete satisfaction, so please contact us at [redacted] or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.*** Website link to day money back guarantee: [redacted] On 8/customer called back in to advise he will not return the order as the return shipping costs were too "high"We received a review from the customer as follows:" These mats were advertized as " [redacted] ***s", but they cannot be used for this purposeI bought pieces for a 9XspaceThe density is too hard and you will break your neck/back if you use it for any ground type martial arts (or gymnastics for that matter)Its too stiff for even grappling/wrestlingNeedless to say, throws and takedowns will likely send you to the hospitalI'm very disappointed also that its not even worth me returning itRubberflooringInc will refund your money back but you have to pay for return shipping, which I don't mind, but the shipping for UPS and [redacted] came out to be ~$$for mats that cost $210??? I ended up having to keep these unusable matsRubberFlooringInc refused to make any accommodations, saying that there's nothing they can do about it, that I should try to sell the mats on ebay to recoup some of my moneyThough the sales rep ( [redacted] ) was very nice, there was nothing she could doI feel that this is advertizing in regards to the intended purpose of these mats, and bad business practice for this company to refuse taking any responsibilityFor those looking for MMAJiujitsu mats, don't buy theseI would spend a little more to get quality usable ***/mma mats elsewhere." "On 8/our Customer Support case manager contacted and offered to pick up the product as an "extended courtesy" due to his experience with the matsthe customerWe have assisted account customer, picked up the original order and refunded the order in fullPlease see below recent history on the account:08/28/12:23AccountingCustomer RefundTransaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (206.32) Customer Name: [redacted] 08/28/12:02AccountingTask Assigned [redacted] please refund 7/ [redacted] in red/blue returned to stock.lflorea08/24/11:07Case ManagementOB Call/EmailHi [redacted] ***, It is my pleasure to assist you with your returnI have scheduled the pick up for Wed 8/Please print out the attached labels and tape to the outside of the boxes [redacted] will be by to pick them up between 8AM - 6PMPlease have the boxes sitting out by your front doorIf you would be so kind to update your reviews, I would be grateful to know how my customer service was for youPlease let me know if I can assist you furtherThank youAt this time we consider the matter resolvedPlease advise if there is any outstanding challenges with our customer order

I ordered – 4’ X 25’ rolls of the 8mm pre-cut bright red 10% rubber from Rubber Flooring IncThe ordering process was very simple, with immediate feedback of the order confirmationThey also provided a very timely response with the shipment and tracking informationI was very satisfied with the appearance and quality of the rubberThere was a dimensional issue with the width of the product where the material varied outside the manufacturers specificationsThis led to a very challenging installation process and less than perfect resultHowever, my hat comes off to Kristi B [redacted] at Rubber Flooring Inc who worked diligently with the manufacturer to resolve the issueKristi is the epitome of what customer service should beShe addressed my concern of a substandard quality product, resolving the issue with timeliness and professionalism

I have had the soft foam tiles before installed for a year and a half and never had any issuesThis particular order is obviously a different, much lower quality tileIt absolutely was listed as having all of those claims otherwise they would not have been purchased for a commercial spaceI went over exactly what we were doing with the representative before ordering as well and they recommended these specific tilesThe reason there is no permitted gap in the photos is because the foam tiles have expanded over inches (well over the recommended 1/inch perimeter gap)I have consulted with two other companies who sell similar tiles and they stated this is absolutely not or standard to expect with this type of flooring productIt is not industry standard by any meansI am requesting a full refund

I am very impressed with the product as well as the customer service that has accompanied this productI was given flooring for my garage as a gift and Alyssa was extremely helpful with my installation questions

This company takes care of its customers! I have made several orders in the past and had an issue that was immediately corrected by customer service guy, Chris O'C [redacted] *n just a few daysEven though there were a few hiccups and I got sent the wrong stuffI got more sent out and fixed the problem

On April I purchased rolls of rubber flooring (4'x17') to install for my home gym Calling in the order and having it processed went smoothly The issue I experienced resulted from the 3PL company (rubberflooringinc) contracts The 3PL missed the delivery window that was given to me and only delivered one roll I asked the gentleman making the delivery where the other three were and his response to me was "I don't know" I only deliver what's on the packing slip Which he showed me and by the way, stated (Qty.1), therefore, I had no reason to further question his response He then asked me to sign the form and I did I immediately called (rubberflooringinc) following the delivery and asked them where were the remaining three rolls To their surprise, they weren’t even aware that the rolls were being delivered to my residence, (imagine that!) Does (rubberflooringinc) audit their 3PLs level of service and customer-facing documentation? I'm going to say no to this one Moving on, (rubberfloowinginc) then tells me that they need to file a claim with the 3PL because the packing slip tells them that they delivered 354lb of material and that I signed for it Really? The packing slip I signed for said (Qty.1) According to (rubberflooringinc's) logic, in either case, I would have been ~SOL, because the packing slip said 354lbs If the documentation being provided to the customer by their contracted 3PL lacks inconsistencies Guess what, that's not my problem (CUSTOMER), that sounds like a quality, process, and lack of communication problem between (rubberflooringinc) and their last mile distributors Rubberflooringinc should be aware of what the documentation being provided to their customers looks like I know, I work in logistics and our packing lists are designed in a way that leaves no room for misunderstandings and inconsistencies You must, it's a customer facing document that binds the agreement of purchase Second, I call again on the third business day (Friday) and after speaking with a customer support representative, I find out that their solution to the problem is that they need to file a claim with the 3PL Seriously? Where does that leave me, without the material I paid for and an indefinite resolution timeline Absolutely, terrible, terrible, solution to a customer who paid for material in which they did not receive I then ask to speak to a supervisor and she was absolutely NO HELP at all, whatsoever She gives me the same answer as the CS representative At this point, I'm beginning to get impatient because I'm being punished for something completely unrelated to me as the customer I then ask this supervisor (Alicia) if I could speak to her manager She tells me that she's a manager and my response to her is (no you’re not), who do you report to? We all report to someone unless you're the CEO, which of course even then, the CEO reports to his/her fiduciaries The supervisor then tells me that she does have a boss the (Director of the Call Center) However, I can't simply be transferred to him (Sean) She must send him an email and he'll return my call within 24-hours WOW, this is completely unbelievable by this point The fact that I invested so much time and energy discussing my order and the fact that I discovered flaws in their processes and lack of QA checks with the 3PLS they contract is absurd to me What's even more mind-blowing is the fact that I have to get on this ~***'s schedule to discuss my order Completely unacceptable I highly, highly, highly, recommend you go somewhere else for your project needs Avoid this company at all costs, even it means purchasing directly from a local fitness equipment store This is the route I should have taken, even if it meant paying a few extra bucks Stay Away!

We are working with our customer to address and resolve this complaintTo date we have received pictures of the "dented" tilesOur next step is to confirm the application of the tiles and to ensure no heavy furniture, animals, accessories and/or high heels have been on the tiles, as these will damage the tilesIn the meantime I have included a full description of the this product characteristics and we plan to work with our customer to complete resolutionOur intent here is to replace the tiles with a sturdierproduct or full refund: Description -Our 1/2” thick designer soft tiles offer an attractive interlocking foam tile that is available in modern color options designed to match today's fashionsThese designer series soft tiles are a premium grade foam tile flooring that has a "softer" than surface textureThe extra soft feel makes these tiles perfect for use as baby play mats and kids play room flooringEach tile includes two detachable edge pieces to help make assembly and/or installation a snapIn addition, each tile is reversible and can be flipped over if another color is desiredNote: Foam products can be punctured by sharp animal nails, rough use, high heels, and moving furnitureMaterial – Closed cell EVA foam Size – 2' x 2'Colors – Available in popular colorsThickness – 1/Inch nominal (~11mm) Weight – Each tile weighs approximately LbsRecommended Uses – Soft Tiles have been used successfully in home exercise gyms, as inexpensive trade show exhibit flooring, as kids daycare flooring in schools and churches, and day care centers for kid’s play mats, as a fun alternative to carpet in kids bedrooms, in yoga and Pilates studios, and in a variety of other locations where an interlocking foam matting would be useful to provide cushion underfootWe will reach out to our customer to resolve this complaint in the next business dayThank you

I have to tell you that I ordered Coin Flex Tiles for my garageI had an issue with some of the tilesI contacted customer service and spoke to Tonia M [redacted] She went above and beyond and made it rightI think she is very good at her job and making the customer happy and for that, along with a good product, I would highly recommend this company

We offer a 25% discount to all customers on all products with the exception of specific promotional product linesThis 25% is off the retail price and is automatically calculated in the shopping cartAll other discounts applied are promotions or discounts above the automatic 25% discount on our siteWe have explained this to the customer and offered additional discounts above the 25% I have included his receipt to show the breakdown of charges and his savingsIn addition we have included additional discount of $(Additional 3%) for overall savings of 28% on 2/3/Here is the CC refund transaction - Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (26.50) Customer Name: [redacted] We will continue to work with the customer to resolve this matter as we have offered to move to a higher discount due to appease this customer and the challenges associated with the original discount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I was contacted by rubber form and was told they would not repay for my shippingI have sent a email copy of my receipts to [redacted] if the company will refund my shipping cost then that would resolve my complaint Regards, [redacted]

We have been in contact the customer up to 4/15/Our customer experience manager Kanar has been in contact with the recipient [redacted] and we are working with her to replace the tiles at no cost to the customer with a better product more ideally suited for the the customer's applicationWe will attempt to contact the billing address party ( [redacted] ) to better understand the customer's needsWe are surprised to find this response and believes response may be from the billing address partyWe will contact asap to attempt to resolveOur goal here is complete satisfaction