RugsUSA.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My request was not met, I will thus begin to further pursue a class action suit or lawsuit against Rugsusa.comRugsusa.com does NOT have a choking hazard warning for consumers and their customer service representatives gave me misleading information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Legal disclaimers aside, this is terrible customer serviceI am not disputing the fact that legally you have the right to do this but it is not the fault of the consumer when a technical issue occurs with your websiteMy credit card was charged for the order and therefore it should be fulfilled at the price I paidAlso, when I contacted customer service and asked to speak to a supervisor, I was informed that she was out to lunch and would return my call when she came backI never received a callMy experience with your customer service was extremely poor in every wayI will not consider this issue resolved until I receive my original order at the price I paid In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Out of all the places you can order a rug online this one has the worst customer serviceYou will be stuck with a return shipping fee if you do not like the rug no matter what, whether it is flawed or just does not fit into your spaceIt will cost you at least $to return the rugCustomer service reps are not helpful at all and are very rude and impatientThe prices are not that great either, unless they are eligible for their 70% discount which usually just leaves them neck-and-neck with competitor pricesI would recommend going through overstock.com or esalerugs if you want to purchase a rug onlineThey have absolutely excellent customer serviceRugs USA has some of the worst customer service I have dealt with in a long time

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never requested a cancelllation of the the 2nd order: [redacted] That order was placed as a "make up" for the failure of the 1st order, and it is my attempt to accept the offer from RugsUSA ( given as their 1st response to Revdex.com), to sell the same item to me, and @ the original price when the item became available If RugsUSA is trying to cancel this 2nd order, I think it is actually them trying not to honor what was their 1st response to Revdex.com to clarify: I do want to keep order # [redacted] Please do not let the RugsUSA cancel it, and please have them deliver the product when it becomes available on April **, as I was told Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We apologize for the delayIt seems that our manufacture dropped the ball on our return request As of today, a return label has been issued to the customerPlease refer to return tracking number [redacted]

Hello, I reviewed the order and saw that the customer was informed on 1/**, the rug might be on a back orderThe warehouse is currently trying to locate the last piece , however if they are unsuccessful the rug will be on a 4-week back orderThe customer can cancel the order or let us know if she would like to wait on the back orderThe customer also has the choice to choose a replacement rugsusa brand rug and the 70% discount would be honored

Hello, I have reviewed and collaborated with our claim department to get this issued resolvedWe apologize for the delay, however we had to file a claim with our carrier and wait for the outcomeWe have received the information needed to submit a refundPlease allow 3-business days for your credit card to update and reflect the funds

We are terribly sorry for the confusion and frustrations experienced with this orderWe have issued a call tag to have the item picked up from your home at no cost to youWe will be emailing you the details of the return directlyOnce the item has been picked up by ***, a full refund of the purchase price will be issuedIf you have any additional concerns, please feel free to contact us directly

Hello, I reviewed the order and saw the customer used a coupon code that was not applicable on our manufacture's itemWe cancelled the order and e-mailed that a technical error has occurred with the orderOur legal notice states on our website:Applicable LawThis site is created and controlled by House Accents in the State of New York, USAAs such, the laws of the State of New York will govern these disclaimers, terms and conditions without giving effect to any principles of conflicts of lawsWe reserve the right to make changes to our site and these disclaimers, terms and conditions at any timeHouse Accents reserves the right to cancel any customer order that is found to have a pricing error due to a web site programming bug or typographical error on it web sites or print catalogs.With that being said , we apologize for the delay in the refundOnce submitted the credit cards take 5-business days to update and reflect the funds

Hello, I reviewed the order and saw the rug was damaged in transitUps has picked up the rug for inspection and has returned it to our warehouseAs of today, the customers refund has been processed in the amount of $

Hello, I reviewed order number [redacted] and saw that it was placed on 7/*Item number 200ON01A-was not advertised for 70% discount at the time of purchaseThe customer used coupon code [redacted] which is a 60% discount off the advertised totalThe customer does not qualify for an adjustment and is outside of the return policy

Hello, We are sorry you are unhappy with your productPlease be advised that the item you purchased is a 100% wool shag rug, that will shed over the course of its lifetimeThis is completely and not considered a defectUnfortunately, your item is outside of the day return policy and a return/refund will not be accepted

Do not buy from this company I bought a rug, Surya brand, that I ordered through RugsUSA and paid for to RugsUSA The rug was rolled so tightly that it was folded and would not lay flat When I called Rugs they said to turn it upside down and put heavy furniture on it for 3-days I had already done this with books for two days No, I wanted to return it They said I had to return it to Surya and they would call them and get approval for the return and call me back the same day Days have passed and no call This is absurd When I bought the rug and paid for the rug through Rugs USA, they should take return on the defective product I read many reviews for this company online Sadly, not until I've had this problem My rug was inexpensive, $51, so I am finished waiting for a call back, finished sitting on hold for mnutes or more and finished with the whole thing The rug is not good, but I am chalking it up to a bad experience and moving on It was a small rug for my bathroom Plenty others out there

I recently ordered a rug for my new apartmentThe first rug showed up torn, which I assumed was from deliveryI contacted customer service to get a new rug issuedTheir system is so outdated, they cannot send a new rug even for something like thatI had to wait until the first rug was returned/refunded and then had to order another rug on my own accordThe initial refund was supposed to take 2-business daysAfter days, I still did not have a refundWhen I finally received it, I ordered another rugThis rug was lost by [redacted] apparently on deliveryAgain, because of the outdated system, I as the customer, now have to wait 8-business days until they resolve the issue with [redacted] even after I told the company I no longer want the rugInstead of being able to issue me a refund now, I have to wait another two weeks until they resolve the issue with [redacted] and get the refund submitted even though I will not even be getting the rug I started ordering a month ago for my apartmentCustomer service has been decent but the processes the company employs are just outdated and do not make the customer feel like they are the most important thing to the companyIn most cases, a company would send a replacement to the customer especially in these cases when the issues have not been my faultVery dissatisfied with their methods and the lengthy process I have had to go through to not even end up with a rug

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I may see the RugsUSA partally agreed with my previous statement, however keeps to inssits on some facts/actions that did not take placeFrom my side I would like to say the following I would like to repeat that we have never refused any deliveryIn the first shipment on 12/ [redacted] we received only one big rug and UPS informed us that other packages were requested to be returned back by sender UPS have not proposed us to take order and we did not refused any packagesThe even were not taken out of the UPS carThat may be confirmed by my family members who were at home that time During my call on 12/ [redacted] I have not requested any replacement or extra orders, I just ask to deliver us small rugs which UPS has not delivered The statement that both small rugs were delivered to us on 12/ [redacted] contradicts the information provided by RugsUSA in previous messageThat time they stated that rugs were delivered separately on 12/ [redacted] and 12/ [redacted] and that is correct I may confirm that we received our order in parts (not all together) on 12/**, 12/ [redacted] and 12/**However, when we received all three of them I have found out that they are not of the same color and requested the replacement of only one big RUG of wrong color BUT NOT ALL OF THEM as stated in the message of the RugsUSA After the RugsUSA send us wrong replacement one more time I requested the refund since I do not want to have any business not honest company The statement of the RugsUSA that “[ ]The rugs were delivered almost months ago” Is completely unreliableI would like to remind the RugsUSA that they picked up (return) a big rug on [redacted] February and we HAVE NOT ALL ORDER TILL NOW – almost half of year Reference stated below I would like to inform you that since we were not able to resolve the issue with RugsUSA and taking into account that RugsUSA keeps refused the fact that the order was not delivered to us as ordered and as paid, we have requested bank (credit card company) to cancel our transaction and provided them with all necessary explanations, details and copies Please note that I do not want to have any relations with the bad-faith company RugsUSA since I am not satisfied with the way how RugsUSA treats customersI am sure that neither me nor my friends will have any business with RugsUSA in future Thank you for your kind assistance Sincerely, [redacted]

Hello, We do apologize for the mis communicationAs of 1/ [redacted] a refund was submitted back to your credit cardThe rug is in deed on a back order The estimated time of arrival is past days and since we charge at the point of sale , we do not hold on to your funds for the extended time frameOur offer still stands from our previous correspondence

Hello, I reviewed the order and saw the label e-mailed was usedThe rug was received on Monday 4/**The full refund for the rug of $was put back onto the customer's credit card as of todayThe credit card company usually takes a few days to update and reflect the fundsIn some instances, they can take up to one billing cycle

Unfortunately we will not be able to meet the customers desired outcomeA refund of the return has been issued in the amount of $

Hello, After reviewing this order, I saw that the customer requested a return outside of our return policy and the selected reason does not constitute for a free return ( manufacture defect or mis shipment) The customer received the rug via ups tracking [redacted] on 6/**The return was requested on 7/**Please find attached a screen shot of the rug ordered that also reflects the return policy: "Return Policy :Returns Accepted Within Days of Delivery"