S4 Ventures, Inc

I was very satisfied with service and productI bought a Elantra and they don"t come with spare tiresI went to all the junkyards and they nothing on hand because the car was newI found this website and they said could get a rim for meI had the part within a weekFits perfect and very satisfied

Initial Business Response /* (1000, 5, 2015/07/28) */
Unable to find customer's order by searching name and email address listed abovePlease provide digit order# beginning with 2......or email address used to place orderThank you
Initial Consumer Rebuttal /* (3000, 7,
2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just a stall tactic that they useThey have been fighting the *** bill since March but now they can't find the order#XXXXXX bought from ***Dealership called them back as soon as the transmission was received and told them it was a bad transmissionThey refused to give a return authorizationJust look there name up on the internet they have hundreds of complaints against them
Final Business Response /* (4000, 9, 2015/08/04) */
Quality would rather eat the loss and walk away than have the issue drag out through every avenue for another monthsIt has been too long since the original credit card charge to refund, so a check by mail will have to be issuedCustomer can contact ***@qualityautoparts.com to finalize details
Final Consumer Response /* (2000, 11, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will send an email to *** as requestedIf they do not follow through as promised with a check, I will re-open the case along with filing more complaints through every avenue I can find

Initial Business Response /* (1000, 5, 2014/12/30) */
Customer was refunded less a 25% re-stocking fee on 12/29/He ordered a control arm, which was receivedCustomer then called to inform that he didn't get a bracket with the armQuality informed customer that the arm is sold as a
single unit and no bracket would be includedCustomer rebutted, used profanity (See order notes segment below)
Only 25% re-stocking fee was withheld, although our warranty explains we reserve the right to hold re-stocking AND shipping chargesGood usable part was returned and therefore at least a re-stock fee was applied.***
NOTES:
*** : 19-Dec-19:07:- Order Updated
Cx called in saying he got the part and its the wrong part asked the cx wats wrong with the part so cx said he got is the Upper Control Arm and what he needs is the Bracket connected from the control arm to the hub so told the cx that we dont warranty on the bracket adn there was not spec request for it ,and cx has allready approved the pictures so we sent what he asked for so cx said no he wants is the bracket so told the cx to buy the bracket local and we will give him $discount so cx said no he wants his full money so told him if he awants to send the part back we will hold the RSF and OWS so cx said no he wants the full money as cx was pain in qwrong place so told the cx that we will hold fees and we will refund the rest and he can junk but cx said no he wants the full money,cx used F* and B*** and hung up on me ***PLEASE SEE IN NOTES THAT THE CUSTOMER ALSO APPROVED PHOTOS OF THE PART BEFORE SHIPPING***

Initial Business Response /* (1000, 8, 2015/06/08) */
Quality Auto apologizes to the customer that this order didn't work outA return freight pickup has been scheduled so the part can be returned at no extra cost to the customerA full refund will be granted promptly upon delivery back to
our supplier

Initial Business Response /* (1000, 5, 2014/10/02) */
My name is *** and I work aside *** ***, your usual contact for these cases*** has asked that I reply to this one
I'm pretty sure this customer has Quality confused with another business
After digging, we cannot find
anything for the customer beyond an online request from 9/29/
She mentions in the complaint that she did receive parts, but I can assure you no order was officially placed with Quality
Please refer back to her and confirm that her complaint is with a company she must have contacted after us
Thank you,
***
cid:[email protected]

Initial Business Response /* (1000, 5, 2015/10/28) */
Quality Auto Part's regrets any inconvenience caused to the customer fora replacement not being available at this timeHowever, the customer was given the means and opportunity to read Quality's standard warranty policy which states that all
return shipping costs are the responsibility of the customer and will not be reimbursed
Please note that upon the return of the part, customer was refunded the full sale amount
http://www.qualityautoparts.com/warranty.php
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think it is a disgrace that a company can send an incorrect part - not the part that I ordered or was quoted and not be held responsibleThat's just bad business practiceI wouldn't be having this issue if I was sent the original part I ordered and was quoted
Final Business Response /* (4000, 9, 2015/10/29) */
Quality Auto refund a credit card a greater amount than what was originally chargedReturn shipping costs are not reimbursed

Initial Business Response /* (1000, 5, 2014/07/17) */
Customer has returned the part as per Quality's warranty policy and RMAQuality attempted to accommodate the customer by locating a replacement, but unfortunately one was not available at this timeThe customer's card has been refunded
in full as of 7/17/and will post to his account within 24-hours
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they credited my account for the original charges , but the return shipping was not includedI don't care what is in their disclaimerit should be illegal to charge a customer return shipping for a mistake on their part.as I said before, they have no incentive to send the right part, the customer has to pay the return shippingthat should be intrastate fraud.if you look at the record this company has with the Revdex.com, it shows haw many times they ship wrong parts and the complaint is the same , return shipping being charged to customer
someone with the FBI needs to start an investigation into this type of scam
Final Business Response /* (4000, 11, 2014/07/23) */
Thank you for confirming you received a complete refund of all money that was originally charged, and I apologize we were unable to meet your automotive needsThe company written warranty clearly explains return proceduresThis applies to all customers
http://www.qualityautoparts.com/warranty.php
Consumer Response /* (4200, 17, 2014/10/28) */
I have not heard from you or the business this should be illegal to charge a return shipping on a part that was sent wrongI don't care what they put in their disclaimer, it should be illegal to do it.I am very disappointed in the Revdex.com's stand on this type of fraud across state lines via the internetthat should be charged as interstate fraud at the very least.if they were to be forced to refund the shipping for sending the wrong part, then they would try harder to send the right partlook up their record of complaints, most are for my comlaint of not refunding return shipping on wrong parts sent
thanks for your help
*** ***

I was completely satisfied with the service I received from the moment I called to inquire if they carry the part I was looking for to the point of shipmentThe CSR was very knowledgable, professional and helpfulI have recommended this business to family and friends in the market for a good car used part

Initial Business Response /* (1000, 5, 2014/12/08) */
Customer was emailed the RMA on 12/8/and will be provided with a refund upon the part return to the correct address and in the same condition as shipped

Part was reasonably priced and was delivered promptly

Customer has been informed that the shipping supplier is expected to retrieve the part at no cost to the customer within the next few daysOnce the part is picked up an d returned customer will be issued full refund

Quality Auto parts regrets any inconvenience to the customer, however, removing, palleting and shipping a used rear axle assembly can unfortunately take some timeThis part is scheduled to deliver on the 11th business day of our estimated 7-business day delivery estimateTherefore, a $
discount was agreed upon as a fair compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Anthony H***

Good service, great price and quick shipping

Complaint: ***
I am
rejecting this response because:just like them I want a 25% restocking fee, on my moneyI have read a lot of nasty response at this Companythey Bait and switch which some one needs to deal with them on thisI think they are dishonest and I just as soon leave them a bad mark so the next person will know what they are in for
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** apologizes for the inconvenience caused to the buyerApparently a hood with hinges is not available for this vehicle at this timeTherefore, the order has been canceled and the buyer refunded as of 8/30/

Impressed with speed of return phone calls, order for our part was correct first time, sent in a timely manner, and got to us quickly considering weight and size of part(complete driveshaft assembly)
My son is learning to be a heavy equipment mechanic, we were both pleased with service and will use them again
Rob ***

We do regret that the order for a 28 year old transmission that Mr. H[redacted] purchase was cancelled. We did pick the part back from Mr. Heft's mechanic at our cost and were he has been refunded in full as of 3/12/18.

This was refunded in March:  Canada Surcharge Refund Receipt sent to [email protected] By Jennifer Susana on 2017-03-28 10:33:03 ----- Dump: 1|1|1|This transaction has been approved.||P|60054904131|OrderID-263869|OrderID-263869|55.50|CC|credit||MOHIB|[r...⇄ Rue Davignon|Dollard-Des-Ormeaux|QC|H9B 2H1|Canada|||||||||||||||||24C6C5A88F0E26F24731DBD8ED88B7D7|||||||||||||XXXX2292...⇄ d|||||||||||||||||FALSE|