S4 Ventures, Inc

It is Quality Auto Parts' written policy that return shipping costs are the responsibility of the customer. However, each customer is treated as an individual and due to the cost and inconvenience of this return, a check will be mailed to the buyer in the amount of the charges accrued, provided that...

the buyer can email a  receipt for transportation and freight carrier costs to [redacted]@qualityautoparts.com

Great service, attention to detail, would recommend to friends.

I bought a used transmission for my 1997 Chevy S10 for a fantastic price. The price was so good I was afraid it was a scam. The delivery was also very affordable & the timeline given was 10 days to 2 weeks, and because I had no way of moving the transmission they said it would be delivered in a truck with a lift gate.
Everything I was told was true!!! Not only was the trans. delivered with a lift, but the driver even had a pallet jack to move it exactly where I needed it! After the trans. was installed it works as good as new. I can't even begin to explain how happy I am with my purchase. I will recommend this company to all my friends, & family members. My experience with them has been absolutely fantastic!!!! Steve in the Golden Valley Arizona

Great item, great customer service. Thanks especially Freddie

Sapan [redacted], I will most certainly recommend Quality Auto Parts, as well as use them as a resource.
Charles was very professional, as well as thorough.
I received my part on time, packed tight, and in the condition promised.
I just picked up my vehicle on Friday, and it looks spectacular.
Thank you again,
Joe [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi, I would rate Quality Auto Parts a "10." Your parts guy (Richard"?) was very helpful. My dealership told me what part to buy but I had trouble explaining it to 'Richard' because I didn't understand exactly what I needed. So 'Richard' called my dealership and then sent a picture to be sure. So all went well. Thanks.

Extremely pleased with the service! Fast shipping knowledgable employees great service A+++++ thanks again!

Buyer's credit card was refunded in full on 8/30/16...there is nothing more that can be done...this order is canceled and closed.

Complaint:...

[redacted]
I am rejecting this response because:just like them I want a 25% restocking fee, on my money. I have read a lot of nasty response at this Company. they Bait and switch which some one needs to deal with them on this. I think they are dishonest and I just as soon leave them a bad mark so the next person will know what they are in for
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/27) */
This order was canceled today and the customer's card has been refunded:
XXXXXXXXXX OrderID-XXXXXX

Refund/Pending Settlement
27-Feb-2015 08:30:05 [redacted]
V
XXXX[redacted]

USD 250.00

Initial Business Response /* (1000, 5, 2015/01/23) */
Quality Auto Parts apologizes for any inconveniences and additional costs to the customer for this transaction. Return shipment are the responsibility of the customer, as per the warranty policy which is listed on our website. During ...

every sales call, the customer is directed to this website and advised to review it's content.
This part has since been returned and the customer's credit card refunded for the full sale amount.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they made me pay an extra 120 for a mechanic to tell me what I already knew was wrong with the motor. Paying for a mechanic to tell me the motor was junk is no where in their warranty. I have printed the warranty and read it through several times and still no where does it say for me to pay a mechanic to tell me they sold me a piece of junk.
Final Business Response /* (4000, 11, 2015/02/13) */
Quality Auto Parts statements in the first reply still stand. Customer has been refunded of the sale amount and that is the final disposition of the refund and this case.

Initial Business Response /* (1000, 5, 2014/04/24) */
Customer was sent a prepaid return label to send back the first part. (He has not sent it back yet).
The replacement has shipped via [redacted]XXXXXXXX and is scheduled to deliver today, 4/24/14.
Had the customer read our warranty...

policy, available to the public online, he would see that Quality does not send a replacement until the first part is back and return shipping costs are the responsibility of the customer and will not be reimbursed.
He got both: A Prepaid return shipping label and a replacement sent before he returned the first part.
http://www.qualityautoparts.com/warranty.php

Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is a typical response from this company. never the truth. this was not a REPLACEMENT part, this was an uncomplete part of an assembly that was paid for in full. This company only sent the motor and not the complete wiper assembly and transmission. So how is this MY responsiblity, when the company has not provided the complete assembly. I was told to hold the motor and ship it back once I verified that the new assembly sent to me was complete. this was from a worker in their parts department, not the very POOR customer service team. very unhelpful
Final Business Response /* (4000, 9, 2014/04/29) */
Quality regrets any inconvenience caused the the customer, and hopes the complete correct part is now in his possession.
Final Consumer Response /* (2000, 11, 2014/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The product that I recieved from Quality Auto Parts was exactly what was needed. Serivce was great and follow-up was awesome. I will most definitely use them again when needing parts for my vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was promised that I would have the  parts I ordered within 10 working days!  At that same time I was told that the part I required was immediately available, and could ship promptly.  Quality Auto Parts has FAILED to uphold their end of the deal.  Because of the delays created by them I have been WITHOUT my vehicle for over TWO weeks!  If this is how they treat the rest of their customers, I am absolutely amazed they're able to remain business.  I found similar axle assemblies for less, but was regretfully unable to use them.  I require a [redacted] rear axle assembly.  I found the [redacted] option on several sites for less than $700, so I'm rather curious WHY what would be considered the "stock" option should cost more.  In fact it is my suspicion that Quality Auto Parts had factored the shipping costs into the cost of the part already and initially attempted to "pad" their profit margin by charging me the freight costs a  second time, and it was ONLY when I balked at the quoted price that they changed their tune.  As stated in my original complaint, I will NOT be doing business with Quality Auto Parts again, and I will NOT be recommending them to my friends, family, or coworkers. 
Sincerely,
[redacted]

Everything worked out great. Your customer service were very helpful and we received the part just as expected. From finding the part to shipping it out express, the whole process was painless. On a scale of zero to 10, I give your company a 10 honestly. We were in a dire situation and dealing with your company made it easy. If the need arises, of course we would recommend you. From beginning to end, the service was A+ If we, or I might say, WHEN we need another part, I will start with you guys first! Thank you

Part worked great...VERY hard to find an exhaust manifold for a manual shift 2003 Saturn L200...car passed state inspection! THANK YOU!!!

I have an odd model of truck with mixed parts. This was the only company, other than the manufacturer, who knew the difference and could get me the part I needed. The cost was as advertised and tremendously lower than a new part.