S4 Ventures, Inc

I ordered a speedometer assembly, and received exactly what I ordered in good working condition three days earlier than advertised.

I agree to a full...

refund of $650 for quarter panel once recieved. I am shipping today November 17 2015 and should be recieved no later than November 21 2015 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for any inconvenience or confusion. The credit card has been refunded in full as of this morning.

Initial Business Response /* (1000, 5, 2014/09/30) */
Quality apologizes for any confusion regarding the price of this part. Quality works on real-time live inventory and a part available at a certain price may not be available within a short amount of time if an order is not finalized with...

the customer. For this particular inquiry, the customer was quoted a price for a part that we showed to have two available. When Quality's two suppliers were called to confirm availability, Quality was informed that these parts were not POSI (limited slip differential) as requested by the customer and therefore not compatible for the work he was going to do. Another warehouse did have the POSI part available..but at a higher price, hence the customer being re-quoted. After this price was declined by the customer, the call ended. Quality's Sales Manager continued to search for the correct part and did find one at a lesser price eventually. Customer was then called but has been unresponsive. No charges have been made to this customer.

Complaint: [redacted]
I am rejecting this response because: they originally told me that it would not be a problem for them to return this part as I contacted them in plenty of time for them to take the appropriate action.  I obviously misplaced my trust in thinking they were an honest business and would keep their word.  By keeping this part or not paying me for keeping it, that they will undoubtedly sell and make a profit, they are stealing from me.  Their example of leaving a garment at restaurant is completely lame and a poor attempt at deflection.  Restaurants don't sell clothing.  Too bad they aren't willing to do the right thing.  They are an unscrupulous company and I will never do business with them again.
Sincerely,
Tammie [redacted]

Top notch service

My experience was a great one! I give you between a 1 and a 10 a 10+ . Starting with a clear communication, everything confirmed by email, the part was exactly the one I needed, super GREAT price and of course prompted Shipping. I have already recommended you to friends. Hope the great service continuous. Many blessings!!





Thank You!!

Great

Parts were not in suitable shipping condition for a vehicle such as a new Camaro. All three orders were refunded in FULL. That is the most that can and will be done.

Revdex.com:
I accept
I have reviewed the response made by the business in reference to complaint ID 12016157, and find that this resolution is satisfactory to me.
Sincerely,
Mohib [redacted]

I called many companies that sold the part I needed. Quality had the part and shipped it in a timely fashion. The part was broken when I got it. It cost me $50.00 to ship it back. They sent me another part (I wonder if it was the same broken one) and it was in the same shape as the first one......broken. I took a loss of $200.00.

Customer may return part for a full refund but must make shipping arrangements.
A full refund of the sale price will be issued when the part is inspected and found to be in the same condition as shipped, but shipping costs will not be reimbursed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Mark [redacted]

This order was canceled per customer's request on 4/26/16.
The full amount has been refunded. Please verify transaction with bank or credit card company accordingly.

Quality Auto Parts apologizes to the buyer. Replacing control arms with used parts can be tricky and frustrating because the ball joint is often why people buy them, however they are high-wear pieces and difficult to replace/repair. The buyer's credit card has been refunded in full as of today and...

no return of the second part is necessary.

Initial Business Response /* (1000, 5, 2014/02/24) */
Customer received the part on 11/15/13 as per the UPS tracking number [redacted]EXXXXXXXXXX. Quality offers a standard 30 day warranty from the time the part was delivered. It has now been over 90 days since the part was received by Mr....

[redacted], so it is no longer eligible for return.
http://www.qualityautoparts.com/warranty.php
Initial Consumer Rebuttal /* (3000, 7, 2014/02/25) */
[redacted]
my problem with qualty auto is them selling me a defective part two times,
and each time I paid the transmission shop to install it in my car,
this is what has me upset, them selling me a worn out rear end carrier assembly,
my car has not made it out of the shop at all over this,
now my dad has to have dialisis three times a week,
so it is not just the car it is about a life that is on the line,
a refund is what I need from them,
as I do not trust them at all,

reading his reply, says to me he has played the Revdex.com before,
10% off a worn out part is junk,
if he had a airline would he offer a half off price to his victims

Final Business Response /* (4000, 9, 2014/02/25) */
As previously stated, Quality Auto Parts offers a 30 day warranty from the time of delivery. This part was received by the customer over 90 days ago. Had the customer called Quality within the 30 day warranty period to inform that the part was claimed to be damaged and informed that she could not return it until a later date, Quality may have extended the warranty period. But if no contact is made for over 90 days, then Quality cannot make an exception. If an exception is made for this customer at 90+ days, then exceptions will have to be made at 100 days, 4 months, 6 months and so on....
Final Consumer Response /* (4200, 11, 2014/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
for one, their is no she , unless thay are talking about them self,
the part was not damaged it was a worn out part they sent me two time, and it cost me each time the shop worked on my car,
installing a bad worm out part to the next worn out part,
informed that she could not return it until a later date, Quality may have extended the warranty period. But if no contact is made for over 90 days, then Quality cannot make an exception. If an exception is made for this customer at 90+ days, then exceptions will have to be made at 100 days, 4 months, 6 months and so on....
so I gess thay thimk this is a joke and you are a toy for them to play with,
a man is only as good as their word,
when he said,it was a good part he ment for him,

Sent customer return label. Replacement will be sent when the return of the first part is in transit.

The item I purchased was a hard to find item and they found it quickly and efficiently. The service I was provided with was courteous and professional. The item was shipped quickly and arrived in great shape. Thank you.

My mechanic could not find a steering column for my '89 [redacted] Out of 4000 warehouses you found 2 Steering works great!!! Thanks D J [redacted]

Initial Business Response /* (1000, 5, 2015/05/11) */
Quality Auto apologizes to this customer. The order was taken down correctly for the measurements customer requested, however, location supplier that shipped the part made an error. A [redacted] call tag has since been issued and the part...

picked up. The scheduled delivery date for the return is 5/11. Quality has gone ahead and refunded the customer in full preemptively and regrets any inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I shipped the complete part as stated on 5/5/15. I was told that morning via phone call from Quality that as soon as they received proof that [redacted] had picked up the part from my home that a refund would be initiated. I filled out their on line form and called them with the return number as soon as [redacted] had picked up the part. This did not happen. They waited until I sent them another note today 5/11/15 requesting a refund, [redacted] shows the part scheduled for delivery today. In addition the part was to be returned to an address in [redacted], ** not a Chicago address.
Final Business Response /* (4000, 9, 2015/05/12) */
As stated in the response yesterday, this customer has been refunded in full. Please check with credit card company to confirm. There is nothing else to be done on this complaint.
Final Consumer Response /* (3000, 14, 2015/05/14) */
As of today, Bank of America is still unaware of any attempt to refund $325 plus $3.99 from Quality Parts. There is no record of any transaction from them other than the one where they took $325 plus $3.99 from my account. I want a refund, they received the part return several days ago.