S4 Ventures, Inc

Initial Business Response /* (1000, 5, 2015/06/08) */
Customer was refunded the full sale amount of $1000 on 6/5/15.

Quality Auto sincerely apologizes for the delay and any inconvenience caused to the buyer. Dealing with freight items and freight companies can sometimes be time consuming and frustrating, but we do have a scheduled delivery date with [redacted] Freight, tracking PRO# [redacted]. The expected delivery...

date is 9/2. The transit results can be found on the website:  http://www.clearlanefreight.com/

Customer was sent return shipping label multiple times and finally retrieved. The product has since been returned and the sale price has been refunded to customer's credit card.

Initial Business Response /* (1000, 6, 2015/08/07) */
Customer was already refunded the full $750 across 2 cards on 7/29/15. Please check and update all records and this is a resolved issue and we did not require the part back. Thank you

The amount will not be refunded.

They had my parts and shipped them quick. I will use them again.

Although this order has been cancelled and Mr. [redacted] has been refunded in full, we do apologize for any inconvenience caused on this order. At Quality Auto Parts we provide quality used auto parts and our intent was to find the same for Mr. [redacted]. The part ordered was 31 years old and we wanted to...

make sure it was up to our standards therefore, it took a bit longer than expected. Again we do apologize for the inconvenience and do hope you consider us in the future for your used automotive needs. Thank you.

Initial Business Response /* (1000, 5, 2015/07/28) */
Unable to find customer's order by searching name and email address listed above. Please provide 6 digit order# beginning with 2......or email address used to place order. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Just a stall tactic that they use. They have been fighting the [redacted] bill since March but now they can't find the order. #XXXXXX bought from [redacted]. Dealership called them back as soon as the transmission was received and told them it was a bad transmission. They refused to give a return authorization. Just look there name up on the internet they have hundreds of complaints against them.
Final Business Response /* (4000, 9, 2015/08/04) */
Quality would rather eat the loss and walk away than have the issue drag out through every avenue for another 8 months. It has been too long since the original credit card charge to refund, so a check by mail will have to be issued. Customer can contact [redacted]@qualityautoparts.com to finalize details.
Final Consumer Response /* (2000, 11, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will send an email to [redacted] as requested. If they do not follow through as promised with a check, I will re-open the case along with filing more complaints through every avenue I can find.

Credit Card Refunded on [redacted] for $190.00 Transaction ID: [redacted]

This was my first time using this company and they were better than I expected.
The item I purchased was better than I expected and it was delivered on time.
Great to do business with.

Like a fool, I backed into a tree when visiting a park in Vermont, breaking a light. My 1998 Oldsmobile is obsolete and I had trouble finding a replacement to keep my state inspection sticker current. Quality Auto Parts got me the light quickly and at a fair price. So thanks! Recommended!

This order was canceled per customer's request on 4/26/16.The full amount has been refunded. Please verify transaction with bank or credit card company accordingly.

Quality Auto Parts cannot be responsible for this item and apologizes to the consumer for this loss, however consumer accidentally returned a piece that could not be retrieved after the part was returned. Quality will not pay for something that was mistakenly returned. For example, if someone leaves...

a garment behind at a restaurant, and that garment is not recovered, it is not the restaurant's responsibility to reimburse the owner the cost of the garment.

Complaint: [redacted]
I am rejecting this response...

because: As a result of [redacted] Parts([redacted]) misleading activities. I am now encoring storage cost for the vehicle that that I purchased the Hood/hinges for. I now have to start my search over because they will not provide the hood that promised. They have indicated that they have and provided pictures of a satisfactory hood. They are indicating that the Hinges are not available, but I have found them to be readily available on line. The actions of [redacted] and [redacted] have been questionable to say the least. I would like to speak with someone in a position of authority with this company.  
Sincerely,
[redacted]

Affordable, good customer service, expedience, transparency and communication, all offered at this company'.

Quality Auto Parts apologizes to the customer and her father. Used auto parts can be tricky in that certain years, makes, and model parts are to interchange with others and sometimes don't.  Although our warranty policy states that return shipping is the responsibility of the customer, Quality...

treats every order and every customer individually, so the customer has been sent $25 via Paypal to resolve the issue:   You sent $25.00 to [email protected] http://www.qualityautoparts.com/warranty.php

Initial Business Response /* (1000, 5, 2014/09/11) */
The customer was QUOTED on 8/23 and the order was an official SALE on 8/26. This order was for a 1982 Volkswagen Rabbit rear bumper assembly...a very difficult part to source. Although Quality had parts in stock, locating one in...

acceptable condition was difficult. Pictures had to be acquired from various warehouses. The customer had been updated throughout the process, but became frustrated and canceled the order. The credit card was refunded for the full sale amount on 9/10/14 and the issue is closed.

Quality Auto sincerely apologizes for the delay and any inconvenience caused to the buyer. Dealing with freight items and freight companies can sometimes be time consuming and frustrating, but we do have a scheduled delivery date with [redacted] Freight, tracking PRO# [redacted]. The expected...

delivery date is 9/2. The transit results can be found on the website:  http://www.clearlanefreight.com/

Initial Business Response /* (1000, 5, 2014/04/22) */
Quality Auto Parts sources used OEM parts from outside suppliers, and because of that works on a real-time inventory.
Simply stated, "here today gone tomorrow." A part available at the time of the call must then be pulled from a vehicle...

and tested. Every so often the part is either found to be incorrect or did not pass * quality check. In this case the original part sourced was not available because of one of these issues and there was not another part available that met the criteria.
Quality regrets any inconvenience caused to the customer.

The replacement part is scheduled to deliver on 3/29 via UPS [redacted]