Safe Home Security, Inc.

Review: Greetings,Prior to mailing my cancellation notice for my alarm system services, I was a customer of Safe Home Security for ten years. In January, I mailed a formal cancellation letter to the company, requesting to have my services cancelled effective my upcoming renewal of April, 2104. They received over sixty days to administer my request. I conversed with one of their retention representatives after the cancellation was received. I advised the representative that I do not want their services and would like to have my account cancelled effective the April renewal. He assured me of this, yet, on April 7, 2014, Safe Home Security drafted the monthly bill amount from my checking account and they were not authorized to do so. I called the representative I was conversing with previously to inform him of this and he apologized and advised me that it would take up to six weeks to have my money refunded back to me. As of today, I've contacted Safe Home Security several times and to no avail, no one will return my call nor provide me a status of my refund because again, they were not authorized to draft my account in April. Will someone please assist me or advise me the appropriate steps to take to obtain my refund? Any and all help is greatly appreciated.Regards,[redacted]Desired Settlement: I would like to have the $40.00 draft amount refunded back to me as Safe Home Security was not authorized after March, 2014 to draft any funds from my account.

Business

Response:

the refund was requested on April 7th, 2014. due to large volume of requests, it had not been issued to date. However, it was approved and it will be sent, within the next few days . Please allow 10 days for receipt.

Review: I was tricked into a 5-year contract. I thought I was signing up for a maintenance agreement on my current home alarm system that I was under the impression I was under a quarterly contract. They told me I didn't have a maintenance contract and I had an older system and it would be wise to have a maintenance contract because of this. I told them I just got out of the hospital the day before from major surgery could they call me at another time. They said it would take a moment of my time. Safe Home Security doesn't answer the phone. It rings busy most times. If you get through no one answers your call...goes to voicemail. I have left several voicemail messages with no return calls.

I would like to cancel my contract and receive the remainder of my amount I paid and I want out of my contract immediately without having to pay a cancellation fee.Desired Settlement: I would like to cancel my contract and receive the remainder of my amount I paid refunded and I want out of my 5-year contract immediately without having to pay a cancellation fee.

Business

Response:

This account entered into an agreement on July 8, 2015 for a period of 60 months. This account will remain active under the terms of this current agreement.

Consumer

Response:

Review: [redacted]I am rejecting this response because:As I mentioned before I was tricked into a 5-year contract. I thought I was signing up for a maintenance agreement on my current home alarm system that I was under the impression I was under a quarterly contract since that is how I pay. They told me I didn't have a maintenance contract and I had an older system and it would be wise to have a maintenance contract because of this. First thing I told the representative was I just got out of the hospital and was on heavy pain medicine from surgery. They said it would only take a minute to get signed up for the maintenance contract. I called several times within the three days to no avail. I had written to get out of my contract within the three days but Safe Home Security says they did not receive anything. I did it by mail to get out of my contract so the mailman could pick it up from the house. I could not drive to the post office to send it certified per doctor's orders for no driving. I live alone and my parents are deceased and my two brothers live out of state. I had some questions answered but not in a satisfactory manner.

Safe Home Security doesn't answer the phone calls. It rings busy most times. If you get through no one answers your call...goes to voicemail. I have left several messages on voicemail with no return calls. I would like to cancel my contract and receive the remainder of my amount I paid and I want out of my contract immediately without having to pay a cancellation fee. I do not have the money to continue to pay for this alarm system. I did send in the paperwork to cancel the contract.

I will be faxing paperwork as well.

Sincerely,[redacted]

Business

Response:

See response from 9-5-15. This agreement shall remain in effect.

Consumer

Response:

Review: [redacted] PLEASE SEE ATTACHMENT OF CANCELLATION LETTER CONSUMER SIGNED.

I am rejecting this response because:I received another message yesterday regarding my complaint with Safe Home Security with a message saying agreement shall remain in effect. I faxed information to you regarding this complaint on September 14th with a copy of my cancellation form that I sent to Safe Home Security within the three day deadline. Did you receive it? I also had sent more information through email on September 11th through the denial process. Does this message I received yesterday a final decision or is it still being reviewed? Please get back to me. Thank you, [redacted] ID [redacted]

Sincerely,

Business

Response:

This agreement shall remain in effect until July 8, 2020.

Review: reporting erroneous information to my credit report contract ended in Nov 12, began reporting me late in Jan 13

I am writing to file a complaint against Safe Home Security for fraudulent reporting on my credit history done with a deliberate intent to harm me and to ask for your assistance in getting them to stop reporting me as delinquent to the three credit reporting agencies and to immediately remove the inaccurate reporting from my credit report.

My account with SHS ended in October 2012 (see attached) and in January 2013 SHS began reporting to the three credit bureaus that I was delinquent on my account and no such account exist. This needs to stop and be corrected.

I properly (in writing) cancelled my contract with Safe Home Security on July 1, 2012. The contract required a 60 day notice in writing and I did so.

When I called to discuss the termination, I was treated horribly and there were numerous attempts to intimidate me into continuing the service beyond the contract period. Attached is the final email trail on July 20, 2012 in which I fully confirmed that I would not continue to use their service once the contracted period was over and asked them to stop contacting me either by phone or in person as they threatened to send someone to my home.

I appreciate your attention to this matter and all support you can give me in speedily resolving and correcting this matter. I look forward to hearing back from you. If you need to, you may contact me at [redacted]

Sincerely,

[redacted] M. [redacted]Desired Settlement: I want them to correct the erroneous reporting with all three credit bureau by removing that reporting data so that it no longer shows up on my credit history and to stop making any report about me. I want this to be done immediately.

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

SHS does not erroneously or fraudulently report any customer credit, with deliberate intent to harm any customer.Secondly, this is the exact letter that was sent to the CT Attorney Generals office, to which we replied the credit was not showing it had been reported but we would follow up to make sure it was not.

Consumer Response /* (3000, 7, 2013/08/01) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept this vague response as acceptable. They are denying what is completely evident and my chief complaint. That SHS falsely and erroneously reported to the credit bureaus that I was their customer during a period they I was not and that during that period I owed them but did not pay them.

This answer provided no concrete steps for rectifying this matter nor does it give any indication that SHS will act with integrity and make and immediate and speedy correction to its defamatory reporting of me.

I called to ask for correction and was met with a mocking attitude that nothing would be done. This response and its failure to offer specific, timely action is simply an extension of my experience with SHS and continues the same shenanigans that started whem I notified them of my intention to endy contract. The only satifactory response is one that acknowledges I paid per my contract and my contract ended and was fully paid as agreed through Oct 2012 and that they will immediately remove any reporting on my credit past that date. That means the report that has me ever late on paying whether 30, 60, 90 or more.

Business Response /* (4000, 9, 2013/08/02) */

A credit repair has been submitted. If it has been reported in error it will corrected

Consumer Response /* (4200, 11, 2013/08/05) */

(The consumer indicated he/she DID NOT accept the response from the business.)

When I called SHS the person I talked to said that their records showed I was their customer Jan-June 2013. I want them to affirm that I was not their customer. This statement says "if" there was an error it will be corrected. [redacted], their customer service rep told me there was no way their records could be wrong. I want SHS yo acknowledge that myccontract, which was paid as agreed, ended as of Nov 2012.

Thank you

Business Response /* (4000, 13, 2013/08/06) */

Desired Resolution: I want them to correct the erroneous reporting with all three credit bureau by removing that reporting data so that... (More) I want them to correct the erroneous reporting with all three credit bureau by removing that reporting data so that it no longer shows up on my credit history and to stop making any report about me. I want this to be done immediately

The desired reolution was for the account to be canceled and the credit repaired. that has been done. this is considere resolved.

Review: I originally signed a contract with [redacted] who was a company that provided home security services. They escrowed monthly payments out of my bank account. Services were going well, until the wireless thermostat stopped working. I called the company many times and no one answered. Because I was unable to get a hold of someone in customer service, I cancelled my credit card, so the payments stopped. In June I received a bill from Safe Home Security Inc. stating that I owe 387.95. They are wanting me to pay from July through October 2013, a total of 387.95, including a warranty fee of $30 dollars. On July 9, I called the company and spoke with a customer service representative. I explained to her the situation, as stated above. The rep explained that they had a lot of issues with [redacted] and they stopped doing service with them. I asked how come I was not informed about this, and the rep stated that they did not have to inform me about the changes. I asked then how else would I have known where to call if I had issues with services and got no response. I attempted to get the problem resolved by asking to down grade my services because I no longer needed the extra upgrades that included a security camera and wireless control of the thermostat. The rep refused to downgrade the services because I had signed a 60 month contract. I explained that the contract was signed with Immota and not their company and furthermore, [redacted] breached the contract when they did not provide the services they agreed to (i.e. not being able to get a hold of someone to come and fix the thermostat). I explained that I no longer wanted to do services with them since they also failed to inform me that they were taking over [redacted] and the rep stated that they will continue to bill me for services that I am no longer receiving.

Product_Or_Service: home security monitoring

Account_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to break the contract because [redacted] and Safe Security never informed me that they were taking over the account and they failed to provide me with the services they promised.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

Contact Name and Title: [redacted] CS Mgr

Contact Phone: XXXX-XXX-XXXX X1132

Contact Email: [redacted]@safehomesecurityinc.com

Customer did refuse service when the service rep told her that we could fix the system. We can remove all the finance charges and late fees on her account. In addition I would like to downgrade the system package from Alarm.Com Gold Interactive to Advanced Interactive by taking away the camera monitoring which will be a substantial saving per month. If everything is approved by the customer I will send her a new agreement with her new rate without extending the agreement term

This is an absolutely INCOMPETENT business! I have had an account for 7 years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there. Then a second time, I CALLED to confirm the install. To my surprise (not really), there was no install scheduled. To add to the insult, they actually talked me into upgrading my contract from 34.95 to 54.95 and waived me for one month. They ALSO did not inform me of my options. I was told that this was a 5 year contract. I was NOT told that this could be a 3 OR 5 year contract. Then I was billed the first month after being promised a waiver of the first month. This company does nothing but lie and generate a bill. DO NOT sign a contract with this company. I have seen absolutely no proof that they do anything except automatically bill your account. You will not receive phone calls or invoices, and you WILL be automatically renewed at the end of your contract if you do not call them to cancel it. They do absolutely NOTHING to protect you.

Review: On December 10, 2012, I signed up for Safe Home Security(SHS) alarm monitoring service (also known as SecurityOne). At that time, I was told by the service dispatcher that my contract was for a 2-year period. But when I called them back for another issue, they told me the contract was for 3 years. I went back and saw that 36-months had been written on the contract. They had lied to me! On January 13, 2014, I decided I needed to upgrade my service to wireless so I could get rid of my landline. The installer came out to my home, quickly installed a wireless device, and it was done. He left me with no paperwork. After checking other companies, I found I was being charged almost double of what most other security companies charged, so in April of this year, I called SHS and asked them when my contract would expire. They told me my contract had been extended for another 60 months when I upgraded my service on Jan. 13. I NEVER have - nor will I EVER accept a 7-year contract for anything!! They never informed me of an extended contract and are trying to extort money out of my account for another 5 years! On April 10 of 2014 I called them back and tried to resolve the issue but they kept transferring me from one rep to the other. I was on the phone with them for over an hour, hoping for some resolution, when the manager said she needed to listen to the phone call between me and their customer service rep during the time when I requested the upgrade. They wanted to see if he told me about the 60 month extension (he never did). She said she would call me back when she was done, but she never did so I am writing to you for your help.Desired Settlement: I want Safe Home Security to take the 7-years off my contract and put it back to the original contract I signed on December 10, 2012 for 3 years (although they told me 2 years at that time) or cancel my contract. Also, if I stay with them, I want to pay for my service through my Banks Bill Pay service. I dont trust them to have control by drafting from my checking account. Any late fees, due to this pending issue, should also be eliminated until it is resolved or cancel my contract.

Business

Response:

I spoke with Mrs. [redacted] and I offered to bring her 60 month agreement that she signed, down to a 17 month agreement to where her original agreement would had expired. Mrs. [redacted] agreed for the increase of 18.50 which brings her rate to $48.49. All Mrs. [redacted] needs to do is pay $100.00 to Safe Home so we can recover the cost of the cell backup unit. Mrs. [redacted] declines paying the cost but agrees for the 17 months.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never agreed to an extended contract, as admitted by SHS. I also never agreed to pay for any equipment charges. If SHS had informed me of the extra costs and contract extension, I would have rejected their service.

Sincerely,

Review: Dear Sir/Madam,

I’m a Connecticut native living in Florida and have been put through the ringer with a company based out of Cromwell named Safe Home Security (Account number [redacted]). I originally signed up for their in-home security monitoring in 06/07 and have tried to cancel this account for the last 2.5 years with no progress. They have been billing me (Accrued to $999.15), reporting a non payment to the credit bureaus and insist on harassing me multiple times per week. Safe Home Security indicated that I had signed up for an auto-renewal for an additional 3 years however when I requested my contract with a signature reflecting this provision they have not provided me one. When I explained this to every representative the common thread of retorts to my contract question is: “Well you kept paying it so we kept billing you”. This is an unacceptable answer to a more than reasonable query. I have tried numerous times to reason with supervisors, directors, and managers of this organization to no avail and am confident that Safe Home Security prays upon individuals such as myself.

#1) I did not sign off on an auto-renewal provision within the contract. I have asked numerous times for my signature that reflects that addendum and it does NOT exist.

#2) Safe Home Security has irreparably damaged my personal credit showcasing charges and amounts that are unjustifiable and illegal. This has already affected me personally and professionally and has lowered credit score by more than 70 points.

#3) They are unwilling to resolve this without me paying a total bill of $999.15.

#4) I have since moved from the address in question for more than 18 months.

I appreciate any help that you could possible assist me with here, I’m at a loss in numerous ways and I’m not sure which direction to head to next. This company should remove any charges, amend my credit report with all 3 credit bureas and refund any charges that have been paid after the lapse of the first contract. Simply letting companies like Safe Home Security operate utilizing practices that are unsafe to the consumer is not only irreprehensible but unsafe to the general public. They have multiple licenses in multiple states so their victim list I’m fairly confident is miles long. Please let me know if there something else that I should be doing however I’ll be sending similar letters to the FTC, The Attorney General (Both Florida and CT), Consumer Affairs Division (Florida), The Revdex.com (Florida and CT) as well identifying a contingency based law firm in CT. I need help here but more importantly, your department and other regulatory agencies need to be made aware of the practices of Safe Home Security. (55 Sebethe Drive, Cromell CT, 06416).

Thank you in advance,Desired Settlement: 1) Bill to be fixed reflecting zero balance

2) Letter of credit repair to all credit bureaus

3) credit repair and monitoring ensuring fixes

Business

Response:

The customers account was closed on 10/28/14, with a zero balance. A credit reapir request was put through to [redacted] and [redacted]. If it appears on [redacted], please go on line ad dispute the reporting, which will be sent to SHS via [redacted]. We will advise at that time to remove any adverse reporting. We apologize for any misunderstanding or inconvenience this may have caused

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as Safe Home Security provides me the same information with company letterhead in writing coupled with proof of correspondence to the credit reporting agencies. Thank you so much for your assistance regarding this matter.

Sincerely,

Review: Safe Home security went into my checking account without my consent and illegally stole $847.00 on October 16, 2014. I did not give permission to authorize this transaction and I was not informed of any extra charges to my account other than my $42.00 monthly fee for the alarm system which was installed back in 2008.

I called Safe Home Security a few months back during the summer because I was trying o save money and wanted to cancel the service that I had since 2008. I informed the person I was speaking with that I had personally installed a camera system that monitored my house from the outside with video sirvalance 24 hours and day and recorded footage of movement and even took pictures and sent to my cellphone. One of the managers got on the phone and proceeded the ask me why I was canceling my service. I told him about my camera system and he played on the fact that I liked technology and asked me about my system. He asked me questions about what my system had and compared it to theres. I insisted that I just wanted to cancel the service and wanted to save money. He wouldn’t kept talking to me telling me about how elaborate their new system was using technical terms that I had no knowledge of and said that their new cameras where fancy and could be do more than mine and the new unit on they would install on my wall was touch screen and could be programmed with my houses heating and cooling and he would throw in a free moving coupon in the event that I should move I could take the system with me for free. When I still refused he lowered the price and said what if I could give you all this for the same fee your paying now. (somewhere along the line I think he spoke to me so long that I forgot the purpose of my call, to save money) I agreed to have this new fancy unit installed in my home because the manager I spoke with is a smooth talking con artist that made his product seem like something of the future that I had to have.

He explained it to me like it was really elaborate and fancy and impressive. (He pretty much kept me on the phone until I gave in and agreed to get the new unit)

He told me he was going to e-mail me a digital contract that I could E-sign and insisted that I e- sign it immediately so he can book an appointment for his installers to come out.

I e-signed the document and sent the digital contract back to the company. (I didn't even know this was possible btw.)

Days later the installers came out and had me sign forms before the began to install the unit. When they pulled the unit out of the box it was nothing like the way the gentlemen on the phone had described. It was my old unit that I currently have on the wall with a tiny window (screen on it). Also the camera monitor the guy on the phone said I was getting was going to be mounted on the inside of my house. I told him I wanted an outside camera. The installers saw the disappointment on my face and asked what was wrong. I told them that I already had a sirvalence system that I installed myself and didn’t pay any money for I also told them that I originally called to cancel this service and that guy on the phone talked me into getting this stuff. He told me it was so fancy and new and state of the art and now that I see it there is nothing fancy about it. Plus I thought the camera you all where installing was an outside camera. and it wasn’t even a camera it was a sensor to sense movement. which I already had one up from the previous system. They asked me if I still wanted it and I said no. They contacted the guy that talked me into having the unit installed and put me on the phone with him. I told him that I didnt want it because it wasnt the way he described it to be and I didnt want the service anymore. He then informed me that the form that I e-signed had locked me in and I had 24 hours to cancel. I told him how can you give me 24 hours to cancel something that I never even saw. That wasn’t fair and I was tricked into paying for something that I called to cancel and already had and didn’t pay anything for. He told me if a already had it why did I agree to it. I told him that I told him I had it and he was the professional that installed these units and knew that it was something I already had and payed no money for and he talked me into having it installed. He pressured me into this agreement and now was telling me that my window to cancel the service had cancelled prior to me even seeing that the product was not as discribed. The installers got to my house I think 1 day after my window to cancel had expired.

He said that I had to get it and there was nothing I could do at that point. I told him I didnt want it and and didnt want the service at all and wanted to cancel all of the services because it was redundant for me to have my monitoring system that I pay no money for and this one which was the same thing and pay a company 49 a month for.

If you are a company in business and a customer has a service that you are charging a fee for but he pays nothing for it why would you continue to talk him into getting it. I didn’t know It was the same thing I had.

I told the gentleman that this wasn’t fair and I didn’t want the system. He told me look lets take a day or two and think and then he would call me back. I told him that I didn’t want the service anymore. The installers left that day and tool all their equipment with them.

On October 18th an overdraft alert came to my phone and I preceded to go online to see why my account was over drawn. Safe Home Security illegally went into my account without my permission and took out $847.00 for an equipment not returned fee. The same equipment that the installers took with them the day I didn’t get the alarm system installed.

I called the company on October 18, 2014 and spoke to a representative. She asked if I had returned the equipment that was sent to me but there was no equipment sent to me. The installers came to my house with the unit but never installed it.

The woman on the phone told me I had to wait till monday to talk to the department that handled the charges.

Please help me get my money back. I have a car note to pay and I do not have any of safe home surcurity’s equipment that they illegally stole from my account. I no longer want to be affiliated with them and hope that I can cancel the entire service without being hassled on monday. [redacted] Please someone help me.Desired Settlement: I no longer want to do business with this company and do not want them to have access to my personal account. I need my money refunded and my account with them terminated with no fees.

Business

Response:

The customer's money was returned to him and all parts were installed. As a resolution, we have reached a new agreement, continuing a prosperous business relationship for all parties.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

On October 21st 2014 I signed a contract with Safe Home Security that agreed to me paying a monthly fee of 34.99 for the companies alarm services. I chose to use my [redacted] card as a payment method because of a previous billing issue I had with safe home. On the night of November 21st 2014 as I was paying my [redacted] bill I noticed a charge from safe home in the amount of $909.99. My contract stated that I would be billed a monthly fee of $34.99. Where the $909.99 bill came from for a service that I just signed up for is beyond me. There was no agreement to pay for any equipment upfront or any agreement to payout the lifetime of any other contract. I don't know where Safe Home Security got this random charge from. I did not agree to pay this company $909.99 They did not notify me they would be billing my card an amount that was not agreed to per our contract. I DO NOT TRUST THIS COMPANY WITH ANY OF MY PERSONAL BANKING OR CREDIT CARD INFORMATION BECAUSE THEY PREVIOUSLY MADE AN UNAUTHORIZED AND ILLEGAL CHARGE TO MY DEBIT CARD OF $847.00 (which was refunded after I disputed with them for a month) FROM THIS COMPANY. I need this company to be removed from my life. I work to hard for safe home security to bill me astronomical, random, unauthorized and illegal amounts for no reason. This companies billing system is highly flawed. If they didn't have such a horrible system and they upheld there contracts and notified there customers of these outrageous and random charges they wouldn't be such a bad company to do business with. I can not do business with this company and don't recommend them to anyone.

Review: [redacted] Dear Sirs:

When our contract runs out in February 2014, we want to cancel your service. Do NOT renew

the service contract.

We have made other arrangements. Do NOT call us on the phone. Do NOT bother us with

more sales information.

It is our right to terminate service and move on in our lives. Please respect our lives and

privacy.

Sincerely; [redacted]

Copy to:

[redacted] ###-###-####

FAX: ###-###-####

[redacted]Desired Settlement: Unspecified

Business

Response:

This account has been cancelled since November 2013.

Review: I purchased my home in Jan of 2014 through [redacted] and with it came a security that was with Safe Home Security. I am a Active Duty service member and was issued PCS(Permanent Change of Station) orders in 2015 to relocate from [redacted]. I contacted Safe Home Security in November of 2015 to inform them about this and that I would need to cancel my service due to being forced to move to another state. They stated they termination service unless I paid a fee, I stated that under the Soldiers and Sailors act that they needed to honor the the request. They stated that it was not an installment plan even though you pay monthly. I said well I am also selling my home. Safe Home Security then stated oh, no problem just send in your closing paper work and we will take care of it. I sent off the closing paperwork and then called them to get an update. Safe Home Security then stated yes they would close it, but I need to paid 90% of the payments still owed. I asked why no one informed me of this and that it is very dishonest how they keep changing their story. Why would I need to send of paper work if I had to pay a fee anyways.Desired Settlement: I ask that the company waive the termination fee.

Business

Response:

This has been settled. We offered the customer a reduced buyout and he accepted.

Review: I had been told by [redacted] from [redacted] that they were a partner company of [redacted], who I already had a contract with for about 6 months more, and I could switch over to them for a lower rate and they could roll my contract over from [redacted] without any penalties or fees. However, this was not the case and I was contacted by the collections department from [redacted] about past due payment. When I spoke to [redacted] they had let me know that someone had called them claiming they were me and stating that I was moving out of the country and needed to cancel my services. [redacted] requested something in writing from whomever this was and they never did it because they weren't me and didn't have the information that the [redacted] representative had asked for. This was the first in a long line of lies. I was never told that my monitoring service was going to be through another provider (i.e., Safe Home Security). When I contacted [redacted] about this they said that Safe Home Security were the ones who had my business and needed to direct my questions or concerns to and deal with. I was lied to about the pricing, my card was charged several times for things that were never approved or even verified by me. One of these fees was for $300 that when I contacted Safe Home Security they told me it was a required LA County alarm permit fee, which I said that I currently had and pay $30 for it every year, then they stated it was something else that I must have and so I asked for a copy of the payment and its description for several months which I never received. I tried to get ahold of managers or someone who could help me deal with the problems that I was having with this company and to discuss the lies and deceit with which this company operates, but I was just given the run around and given numerous different # that led nowhere and no one ever addressed any of these things with me. I tried vigorously to void my contract with this company, because of the above issues, but Safe Home Security always just denied and ignored me. More..Desired Settlement: I want my contract voided, all of my money returned (all monthly dues, fees, and expenses charged), credit report wiped clean, and for this company to be put out of business so that they can't continue doing this to anyone else.

Business

Response:

This customer signed up almost 3 years ago. They paid the first 16 months without a hitch or complaint regarding teh sales rep. The contract says nothing about [redacted] so im not sure where the confusion would lie. The customer has a 5 year deal that does not expire until 2016 and we find nothing compelling here to release this obligation. The $300 referred to was a cost associated with installing a cellular back up unit in teh home in December 2011. Other than that and the monthly monitoring this customer has been charged for nothing else. Please pay the back balance and call our service department to ensure your system is working rpoperly. The only other option would be to pay 90% buyout of the months remaining on your contract plus the balance in arrears.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Wesley Shaw

Business

Response:

The offer stands as is the customer is responsible for the contract and balance.

Review: I contacted Safe Home Security to cancel service. They require fax or email but I did both forms of communication. I informed them in both my faxed letter and my emailed letter of cancellation, that I am aware I owe 13 months on the current contract and will pay the contract in full. I asked them to contact me in regard to paying the contract in full. The above sentences makes this sound very simple but for 3 days of trying to get the right information just to send a letter of cancellation was very frustrating. I also had to deal with a customer service rep named [redacted] who turned out to be an absolute nightmare, which is why this probably still has not been taken care of correctly. This company has done nothing but argue when I have contacted them to cancel my service. I found out today that they still have not cancelled my service as I requested in writing 30 days ago. Due to the non-cancellation of my security system monitoring, they are still monitoring my security system along with the new provider I now have. I can't have two companies monitoring my home security system. I believe because of Safe Home Security not canceling my service and continuing to monitor my system after I began service with another company, it set off false alarms today after I set my system and left my home. Safe Home Security proceeded to contact all of the family and friends they had on record for my address, along with contacting all emergency services. The [redacted] department showed up at my house, along with my sons and neighbor but they didn't hear any alarms at my house. It was Safe Home Security who sent out the alert but there were not any alarms from my panel sounding, nor was there any sign of someone trying to break into my home. Also, Safe Home Security states they had an alarm from every door and window of my house. If the alarm had physically gone off and remained alarming, a burglar would not continue to try other doors and windows at 2 o'clock in the afternoon on a Sunday!!! With people in the neighborhood outside!!! And as I said, the alarm was not sounding when others arrived at my house. They only came to the house because Safe Home Security called them and reported that there was an alarm.Desired Settlement: Safe Home Security needs to follow through on my request of 30 days ago. After what happened today as a result of Safe Home Security not doing the right thing after receiving my cancellation request, I think they need to waive the remainder of the contract. Their actions, or rather inaction, created a stressful and panicky situation for my sons and neighbor today. It also created a situation that brought the [redacted] Department to our neighborhood over an non-emergency when the officer could have possibly been elsewhere dealing with a true emergency.

Business

Response:

Safe Home Security has closed the account with a final payment received in the amount of $419.88.

Review: On 06/02/2015 I received a an alert that an inquiry was made by this business without my knowledge or permission. I have never done business with this company nor I have ever had contact with them. I do not know why they made the inquiry without the permission to do so.

The inquiry was made to [redacted] ;

Company Bureau ID : [redacted]

IDesired Settlement: To expunge this inquiry that was made without right.

Business

Response:

It's not uncommon for verbal authroization to be made on a sales consultation for an alarm system. There is no way for us to pinpoint which representative submitted it, who authorized it, etc. Quite possible it was a mistake. The consumers only option is to go to the [redacted] website and submit a dispute and it will be processed through the official credit dispute process.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: Safe home security installed a security system in my old home July 29, 2011. The home was sold August 29,2011 and I was completely moved out within 30 days. I called to cancel the security system and was given the "run around" even though the contract states that you may cancel services and be free from the contract if you sale the property. The last payment I made was due October 01,2012 over a year after I had moved and sold the property!!! It's still on my credit that I owe them and they still want me to pay even after I faxed them a written request to cancel services and a copy of the settlement statement.Desired Settlement: I want to be free from any debt to safe home security, I want to be free from any derogatory remarks they may have made to the credit bureau, and cleared of all the negative effects this has had on my credit history and score, I also wouldn't mind being refunded the money I paid them for over a year when I didn't even own or reside at the home where they installed the security system.

Business

Response:

The security system was installed and [redacted] signed a 60 month agreement, on July 29,2011. The first payment was made on 8/11, last 6/12 for a total of 10 months. The contract clearly states Client may cancel this agreement before the end of the primary term only upon sale and relocation from the above property address. Should the client cancel under the above stated terms, the difference between the number of months paid and 30 months shall be immediatley due and payable to the company. 10 months were paid, 20 months are due and owing @$44.99 per month X's 20=$899.00

Review: Safe Home Security

Via Fax: ###-###-####

September 10, 2014,

RE: Account Number: [redacted] Cancellation of monitoring services for : [redacted] Please cancel the monthly monitoring services for the above-referenced account immediately. You have failed to provide a system that meets my needs and on that basis the monthly fee should discontinue. I am leasing the home and moving, as I have purchased and do not attend to continue using your services in my new home, nor authorizing the tenants to use your services.

I have made repeated attempts to get someone out to the house and make the system useable by my family. You can only enter from the garage there is no delay when entering the front door, or back door. We have a pet so the motion detector cannot be used and there is nothing tied to the window, so if someone comes through the window and leaves through it.

You are no longer authorized to charge my checking account, so discontinue automatic payments immediately.

Please call me on ###-###-#### or ###-###-#### or via email [redacted], if you have any questions. I welcome any opportunity to speak with you on this matter.

Regards, [redacted])

Homeowner

Cc: Revdex.com of [redacted]Desired Settlement: Unspecified

Business

Response:

The customer is not in rights to cancel. He may call us at ###-###-#### to set up a service call or he may pay a 90% buyout totalling $519.90. We have stopped teh automatic withdrawl and teh customer will now be billed quarterly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have reached out to them on several occasions to come out and make the system allow entry from all doors and add window sensors. They have promised to have a technician call and set-up a time to come out, this has never happened. I have called and sent out multiple letters still nothing. They even responded to Revdex.com without responding to me. Please ask them for any written correspondence to me regarding my letters and calls. Also ask them for a phone transcript or recording showing how they have responded to me. The only letter they sent was one telling me I cannot cancel.

I have since bought a new home and will be moving from that home. The alarm system will not be coming with me. I will never do business with this company again. The worst customer service experience I have ever encountered. I guess they what me to pay them for firing them as well. They should at least walk away gracefully, but no they want to be paid for their poor service. Pitiful!

Sincerely,

Business

Response:

We do not release phone or consumer records. If the customer is moving it's irelevant, they would be obligated to 90% either way. We could move the equipment to your new home for $199 but the contract would be enforced.

Review: billing me for service that was cancelled with the original provider in March 2015. I cancelled with point home security March, they sold the alarm system to [redacted] who I then cancelled again in April. I received a bill from safe home, they said they have a contract and I need to pay. There was never a contract, I was an employee of point so we did not require contracts. Point went out of business in March. They provide zero help when I called and only stated I need to pay monthly or they will send me to collections.Desired Settlement: I would like them to cancel everything and stop sending me billing notices. I would like an apology for the absolute horrible service I received when I called to inform them that the wervice was cancelled back in March.

Business

Response:

The account has been canceled, with no past balance due, per the custoers request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My Husband and I entered into a 36 month contract with [redacted] Security Systems by Safe Home Security Inc. on January 5, 2010. We decided way before the end of the contract that we did not want to renew this contract. We canceled prior to 60 day notice on March 28, 2012 via customer service telephone number. Customer Service acknowledged verbally that cancellation was given. No mention of written cancellation required to actually end the contract. On January 5, 2013 contract was automatically renewed for 3 years. Our signed contract states that Safe Home could only renew for 12 months if we did not provide written cancellation. How then is it ok to renew for THREE YEARS?On July 29, 2015, in going over our bank account statements we noticed that Safe Home Security had automatically billed us for security beyond the January 5 2013 end date of the original contract. I contacted Brian P[redacted] of Safe Home Security via the customer service telephone number. An email correspondence took place between us from July 29, 2015 until Sept 3, 2015 with no resolution. According to Brian: "unfortunately you didnt send your letter in time in 2012 and you account was sent into a 36 month renewal which at the time was legal and now is not." Since when is it legal to renew a contract for 3 years when the contract states 1 year maximum? Finally we learn Brian is not with customer service, does not want to provide customer service as he is a Senior Account Manager so it is not his job to help me as a customer. He referred me to the Billing Department if I wanted to ask for a refund. What a joke customer service is to this company.I have contacted the State [redacted] for both [redacted] and [redacted]. I received one voicemail from David R[redacted] CEO saying he doesn't show a customer by my name at my address. Doesn't mind taking money out of my bank account though with my name on it. None of my calls were returned after that. I have sent all contracts and docs to ** ST Atty officeDesired Settlement: I would like a refund of all money taken by Safe Home from my bank account from January 5, 2014 through Oct 5, 2015. 34.95 x 18 months = $629.10.

Business

Response:

The customer's signature on the contract confirms that they've read, understand, and agree to the terms. With that said, a refund of any amount is impractical.

Review: I had a contract with Safe Home Security from 2007 until 2010. I requested, IN WRITING and 60 days in advance that my service be cancelled in 2010. I got a phone call to confirm cancellation. Not only was my service never cancelled, I was continually billed for services that I was not getting, as my alarm had malfunctioned and was disconnected. I have a balance on my credit report for $2314 that I know I do not owe. This is severely damaging my credit rating.Desired Settlement: I would like for my credit report to be corrected. This balance is incorrect. I would also like an explanation of what they are trying to charge me for. I may be willing to settle, but not for nearly the amount on my credit.

Business

Response:

THE CUSTOMER SIGNED A SECOND AGREEMENT ON JUNE 3RD 2008 FOR 36 MONTHS. THE LAST PAYMENT RECIEVED WAS 1/2010. THE BALANCE OF THE CONTRACT IS OUTSTANDING AND OWING . SHE ALSO CLOSED HER BANK ACCOUNT WHICH CAUSED A $20 BOUNCE BANK FEE. A COPY OF THE CONTRACT WILL BE SENT TO THE Revdex.com FOR REVIEW

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I moved the alarm to a new home in 2008. When the technician came to reinstall the alarm, I was not told that this was going to add 3 more years to the contract. Otherwise I would not have signed. I was trying to make sure I wasn't breaking my contract, which is why I moved the alarm instead of cancelling it when my residence changed. I was under the impression that it would continue my then current contract until its end date in 2010. This should have been explained when I signed the contract. I want to see a breakdown of what I am being charged for. A year's worth of monthly charges does not add up to the $2000 amount showing on my credit report and I will not be paying anything until I see a copy.

Sincerely,

Business

Response:

The new agreement was for another address, with the stated terms clearly stated. did you read the contract before you signed it, or ask? We had to pay a technician to move and reinstall the system, also. The file has been turned over to a third part collector. they can give you any information you need regarding the balance owed. We will consider a reasonable offer to resolve this matter and repair any adverse credit reported

Review: My mother who was 81 at the time,living in her home alone answered the door to a salesman who got her to sign a 5 year contract for a lifeline/home security system. WHICH IS NOT SAFE OR ETHICAL when our seniors do not know what they are signing! So 2 1/2 years ago I moved her in with me and called to cancel this $50 a month charge and they said you can't cancel, you have to move the service, which I already have one. They said she could pay out some astronomical amount of money and I said no. I had an attorney look at the contract and she said there was nothing I could do. I just called again because my mom fell and she needs the lifeline part of that so I said, ok you can move it to my home. They want to charge her $200 to do it! They've been billing her account for 2 1/2 years and she's not even used it! I said could you please waive that fee because she is on a fixed income, etc, etc. They would not budge. I just wanted to report them because its not safe for our seniors for one to have them go into their homes and the other have them sign a 5 year contract. Is there anything you can do?Desired Settlement: Id like it cancelled or it moved. I need to get something for my mom ASAP

Business

Response:

After looking at the complaint I will be more than happy to move the system to your home at no charge. I will call you today 3/3/2014 to set a tentative date and time to move the system. Any additional questions please feel free to contact me at [redacted]

Customer Service Manager

Review: I originally opened two security system contracts with safehome security in early 2011. Both were 3 year contracts and have recently expired. 1/23/14 I contacted customer service and requested to cancel my contract. They offered to install it into another house at no charge but said I would need to sign a 1 year contract. I declined and said I wished to cancel. They gave me an email address to send the request to. I did so. I received a call from a representative shortly afterwards who left a voicemail saying that he could not cancel until he spoke with me. I called him back and left a voicemail but he did not call back. today I was billed for another month and called back to inquire on the cancellation. I then spoke with [redacted] at extension [redacted] who rudely informed me that my contract automatically renewed for 3 years and that I cannot cancel. when I asked him about the lawsuits and Revdex.com complaints reported in google he said those people are "just cry babies". He did tell me that the original call taker, gary maz (spelling?) was the same representative that originally came to my house and sold me the contract. I called back and spoke with gary and he said he remembered me but when I challenged what he told me when he sold it to me he said he couldn't remember what he said but that he "wouldn't have lied". He then promised to call me back and has not yet done so. I am seeking assistance in dealing with this company as they have made it extensively clear that they are unwilling to resolve this without outside influence. thank you.Desired Settlement: I wish to have all of my contracts cancelled and receive a refund of any amount charged after 1/23/14, when I originally requested in writing that my service be cancelled.

Business

Response:

Both accounts have been closed, per the customer's request. A one month monitoring refund will be issued on each account, which will be sent to [redacted]. Please allow 10 days for receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,