Safe Home Security, Inc.

Review: I spoke with someone in the past on this and was assured it was taken care of. Now, again I have been trying to get assistance with this past acct. that I do not owe this balance. I cancelled the services with no balance due, and I now have something from them showing on my Credit Report. I cancelled in writing on the acct. for 90 days before the actual cancellation date to be sure it got cancelled and I still received a bill every month afterwards for several months, calling them in which they informed me it was taken care of. Please help me with this.Desired Settlement: I am now to the point of seeking mental, and physical compensation because of the stress, frustration, and time I have dealt with in trying to get this addressed. I have all paperwork of talking with numerous people with no success.

Business

Response:

The two credit bureaus, [redacted] and [redacted], have been notified to repair any adverse credit reporting, from SHS. SHS does not have an account with [redacted], therefore we can not report or repair anything they may have pick up from the other bureaus. If it is on [redacted], please dispute the reporting on line, and they will be advised to remove it. The account has been closed. The returned bank payment caused a debit, which caused the negative credit reporting.

Review: I signed a 36 month agreement with 6 months free. I called on January 30th to find out when I can cancel. I was told since I lived in [redacted] I can cancel immediately since the initial period had passed and was given an email address to send the cancellation letter to.

The biggest reason is that it was an extra $38.39 per month that was not a necessary expense.

I lost my job back in December with 2 weeks notice. We lost a contract that I was involved on, so money is very tight and having that extra 38.39 a month can make all the difference for a single mother with 2 children.

I was charged on 2/5/15 the $38.39

When I called on 1/30/15, I was not informed that I had to give 60 days notice or the 30 days that the lady who said she was a supervisor said I was being held to and that it was generous of them to only hold me to the 30 days.

If the original person I spoke to had informed me that I would be billed, I could of planned accordingly, but with loosing a job.. that money had been spent on necessities.

The company was uncaring and trying to "save" me as a customer. I am assuming that is why they bill you "one last time" . I spent 20 minutes telling the original guy NO.. I don't need it. I mean honestly.. isn't it better to have a customer leave happy so they may come back or tell friends and family of a pleasant experience VS...being unhappy, feeling cheated and NEVER coming back and writing the Revdex.com about the horrible experience and the bad word of mouth advertising associated with an incidence like this.

Not only that... The supervisor had the audacity to tell me to speak with the gentleman I sent the email to to process the cancellation if I wanted to complain about not being informed. WOW is all I can say!!!

"I am requesting to cancel my acct [redacted] effective end of current month that it paid." This is what was sent to the agent while I was on the phone with him.Desired Settlement: 1. I would like the agent who I originally spoke to and sent the email to to be educated that an acct cant be cancelled immediately and not to set customer expectations to the effect that it can be.

2. Would love for the gentleman I spoke to in the cancellation dept on 2/6/15 to complain about the charge to knwo it isn't good business practice to try a "save" attempt multiple times when some one is requesting a refund. I would also like management to knwo that he stated that I was "lucky" because he just so happens to be the director of sales and there is no supervisor I can speak to. That he works directly under the Owner o the company. Only after I requested the owners name, did he transfer the call to his "supervisor"

3. Lastly.. I request to be refunded for that last charge of $38.39 on 2/5/15

Thank you.

Business

Response:

The customer's innitial term of their agreement ended January 22nd, 2015. The written request for cancelation was not sent until Januar 30th. By this point, the agreement had already renewed for one month, due to the terms of the agreement. The month of February is a due payment. The account has since been closed with no further billing due. If any further bills are received, they are in error. The respective representatives will be educated properly as the customer requested.

Review: Below is a copy of letters I sent to company requesting them to cancel the contract which also outline my problem: From: [redacted] Date: Feb 12, 2015 1:15:46 PM Subject: Second Request: Cancellation of Contract, Acc#[redacted] Ph#[redacted] To: [redacted] I am requesting that someone at a higher level review my request, such as the President, CEO or COO. I spoke with a [redacted] on Tuesday, 2/10 and the issue was not resolved. I received a copy of the contract through the mail the same day I spoke with him. He told me I initial the 60 month and I said I did dot see it and I initial the $49.99. The sales person deceived me and I believe he covered up the 60 month while asking me to initial the $49.99. If you review the contract the sale person placed an x beside the dollar amount not the 60 month. My initial was not agreeing to 60 months if, that was the case I would have never allowed that system to be installed in my home. Once again the sale person was deceitful and falsified any and all information he thought necessary to get a sale. Your company reputation is at state here, I wonder how many other people have this happen to (tricked into a contract through unethically sales tactics Please consider canceling this contracted it will be greatly appreciated. Sincerely yours, [redacted] On 02/05/15, [redacted] wrote: To whom it may concern: I call the company yesterday, 2/4/15 to canceled my contract, I was under the impression it was a two year contract according to the sales man that came to my door on that day 10/18/12 by the name of [redacted]. I was informed by your customer care department that I had a 60 month contract. I told them that was ridiculous I would have never signed up for a 5 year contract the sales man told me it was for 2 years. Besides I have never used the system or turn it on. I ve been paying $49.99 for a service I don’t even use for over two years. Apparently the person that came to my door that day was either a student or someone working for commission that was deceitful and falsifying any information he thought necessary to get a sale. Granted I should have taken the time to read the contract before signing but I trusted the young man and decided to try it for two years as he claimed. As a respectable company you should be careful who you hire to do your marketing, because when the sales person is lying and being deceitful it create a bad name for your company. He also told me that the deal I was getting that day (free installation and discount on the monthly fee) was only offered to a few people and it was based on your sign being posted in my yard, which would serve as a marketing tool and draw business, I guest that was a scam as well. Please consider canceling this contract, I am a senior citizen on a fix income. Any attention in this matter will be great appreciated Sincerely yours,[redacted]Desired Settlement: Cancel contract with no more out of pocket payment do to disception in flasefied terms.

Business

Response:

The company has a 60 month agreement with the customer, validated by the customer's signature. Per the agreed upon terms, the agreement shall not be cancelled until the expiration date assuming all payments have been made.

A conversation was had between Senior Account Director [redacted] in which a verbal agreement took place where a 32 month contract would be agreed upon including a free system move in the event the customer were to move from her property.

Review: On May 7, 2015 I cancel a appointment with [redacted].com schedule for Friday May 8, 2015, but because I was in the hospital on an medical emergency since Tuesday May 5, 2015, I cancel that appointment.

On May 8, 2015 I get a phone from a person identifying himself as [redacted] sent to install a home alarm system, obviously [redacted].com had not cancel the appointment. I proceeded to advise Mr. [redacted] that I was in the ill and hospitalized, and that I had cancel the appointment with [redacted].com at least 24 hours in advance(because I had been previously told that I be charged fees for not giving 24 hours advance). [redacted]'s response was," I will have my manager give you a call."

A few minutes later I was talking to,"[redacted] a supervisor." All this time I'm feeling ill and hospitalized. I advised [redacted] that I had canceled that appointment, I was not home, an medical emergency had me hospitalized and quite frankly did not feel comfortable having an alarm system install without me present and shown how to operate the system, I was clear about my concern.

[redacted] continued with his," high pressure sales," stating the installer is already there and you want an alarm system install. what is holding you back. I want to be there when an installation is done and I actually do not have the funds available because of this medical emergency. I rather wait until I'm present and have the funds available. I proceeded to say I'm a disabled individual with chronic disorder Type II diabetes and live on a fixed income, I need to wait.

That was not good enough for [redacted]. He asked when will you get out of hospital? my response was it looks like tomorrow Saturday May 9, 2015. [redacted] stated let us do the installation today May 8, 2015, and I promise that following Monday May 11, 2015, I will have the installer return with a contract for you to sign and he will show you how that system operates.

Since May 11, 2015 I have attempted numerous times to cancel, but have been bounce around.Desired Settlement: CANCEL SERVICE.

RELEASE OF HAVING ANY KIND OR TYPE MONETARY OBLIGATION.

REMOVE SAFE HOME SECURITY EQUIPMENT FROM MY PROPERTY IMMEDIATELY.

Business

Response:

Service was terminated upon receipt of Mr. [redacted] letter. We are scheduling removal of the system. Any monies collected will be refunded after removal is completed.

Review: I was tricked into a 5-year contract. I thought I was signing up for a maintenance agreement on my current home alarm system that I was under the impression I was under a quarterly contract. They told me I didn't have a maintenance contract and I had an older system and it would be wise to have a maintenance contract because of this. I told them I just got out of the hospital the day before from major surgery could they call me at another time. They said it would take a moment of my time. Safe Home Security doesn't answer the phone. It rings busy most times. If you get through no one answers your call...goes to voicemail. I have left several voicemail messages with no return calls.

I would like to cancel my contract and receive the remainder of my amount I paid and I want out of my contract immediately without having to pay a cancellation fee.Desired Settlement: I would like to cancel my contract and receive the remainder of my amount I paid refunded and I want out of my 5-year contract immediately without having to pay a cancellation fee.

Business

Response:

This account entered into an agreement on July 8, 2015 for a period of 60 months. This account will remain active under the terms of this current agreement.

Consumer

Response:

Review: [redacted]I am rejecting this response because:As I mentioned before I was tricked into a 5-year contract. I thought I was signing up for a maintenance agreement on my current home alarm system that I was under the impression I was under a quarterly contract since that is how I pay. They told me I didn't have a maintenance contract and I had an older system and it would be wise to have a maintenance contract because of this. First thing I told the representative was I just got out of the hospital and was on heavy pain medicine from surgery. They said it would only take a minute to get signed up for the maintenance contract. I called several times within the three days to no avail. I had written to get out of my contract within the three days but Safe Home Security says they did not receive anything. I did it by mail to get out of my contract so the mailman could pick it up from the house. I could not drive to the post office to send it certified per doctor's orders for no driving. I live alone and my parents are deceased and my two brothers live out of state. I had some questions answered but not in a satisfactory manner.

Safe Home Security doesn't answer the phone calls. It rings busy most times. If you get through no one answers your call...goes to voicemail. I have left several messages on voicemail with no return calls. I would like to cancel my contract and receive the remainder of my amount I paid and I want out of my contract immediately without having to pay a cancellation fee. I do not have the money to continue to pay for this alarm system. I did send in the paperwork to cancel the contract.

I will be faxing paperwork as well.

Sincerely,[redacted]

Business

Response:

See response from 9-5-15. This agreement shall remain in effect.

Consumer

Response:

Review: [redacted] PLEASE SEE ATTACHMENT OF CANCELLATION LETTER CONSUMER SIGNED.

I am rejecting this response because:I received another message yesterday regarding my complaint with Safe Home Security with a message saying agreement shall remain in effect. I faxed information to you regarding this complaint on September 14th with a copy of my cancellation form that I sent to Safe Home Security within the three day deadline. Did you receive it? I also had sent more information through email on September 11th through the denial process. Does this message I received yesterday a final decision or is it still being reviewed? Please get back to me. Thank you, [redacted] ID [redacted]

Sincerely,

Business

Response:

This agreement shall remain in effect until July 8, 2020.

Review: The company promised security of my property. The security system didn't work properly from day of installation. Multiple calls to Safe Home security only produced promises of a repair. No [redacted] showed up. Weeks later when a tech finally showed up. The tech claimed a faulty installation with improper sensor on the door was to blame. The tech had no parts on hand to correct it. Weeks went by with calls to the company. No results. After another unpleasant call to the company another tech finally showed up. Again unable to repair. I requested he remove the system completely. After a call to his superior he refused and left. Again a call to the company revealed no solution. I stopped paying for the services. Had my credit card company contest the bills, Safe Home Security did not respond to multiple attempts to resolve the issue by [redacted] granted my complaint and discontinued payments to Safe Home Security. The Security System hasn't worked in a year. Yet Safe home Security continues to harass me for money with threats of leans and credit damage.Desired Settlement: To dissolve all connection with Safe Home Security, Dissolve any money claimed to be owed to Safe Home Security and/ or it's affiliates, Safe home security to remove /Repair any damage to my credit due to their filings or actions. For Safe Home Security to never contact Myself or my Business Again. Other than a written official letter of the agreement to conform to the above within 30 days.

Business

Response:

Good morning [redacted], I’m responding to [redacted] of our Revdex.com complaints # [redacted]. When this account was first installed there was nothing wrong with the equipment since all signals were verified through our central station. On 9/10/14 our Customer Service Rep tried contacting the customer to schedule a service call but got customer’s voicemail instead. On 10/30/14 a service call was scheduled for 11/10/14. The tech arrived and had to call our office due to the customer screaming at him to remove the system off the wall. Customer didn’t want service or for our tech to send signals at all. Our Technical Manager told the tech to leave premise. On 6/11/15 our Collection Rep got hold of customer due to having a past due amount and immediately started screaming at our rep. We have tried several times to service the customer but we were unsuccessful. The customer is not-in-rights to cancel and we are going to pursue our agreement. Should you have any questions please feel free to contact me. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please note there was no screaming. This was the third tech to come out. each being days to weeks later than the scheduled date. there was no contact by safe home security until I called the president or whom represented themselves as the president. The tech was supposed to be here to make repairs on a system that would not set due to a door sensor. 3.5 weeks earlier. When the tech arrived he could not fix it due to not having the correct parts, stating the wrong sensor was installed. At which time I requested the alarm be removed from the building as repair service was never correctly performed system did not and does not work to this day. Each time I've reached out to safe home security the contact person has bean different. Each stating they could help me that they were sorry for my dissatisfaction but I had not spoken with that person and they would bring satisfactory results Each resulting in the same experience. A non working alarm system. there has been no effort to repair the system or other. only to collect money for services never rendered. Of all the business' I've had interaction with in my 51yrs of life Safe home security is by far the worst.

Sincerely,

Business

Response:

Here is my 2nd respond to this complaint. The customer must call our customer service department and schedule an appointment for our tech to go and fix any issues with the system. As I stated on the email below, our tech went to the premise as scheduled but customer did not cooperate with our tech. Safe Home Security will pursue the agreement. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Once Again the system never worked, Their service techs showed up weeks after the scheduled service date , Techs left the premises with out making repairs , Months later A tech was sent out showing up two and a half weeks after the scheduled date. At which time I requested that the system be removed . The tech contacted the dispatch after a short conversation refused to do the removal , Gave another diagnosis of improper installation and left. The system has never worked nor does it work now. Safe home security has never contacted me with any suggested repairs to make the system functional. only efforts to collect moneys for services never rendered. Because the system has never worked Safe home security has not met their obligation to the contract but insists I meet mine. Again I will not be satisfied with anything other than the resolution I've requested in my first complaint.

Sincerely,

Business

Response:

I’m responding to this Revdex.com again. We are not releasing the customer from our agreement. We are going to pursue the entire agreement. Customer refused to let our technician do his job. As I indicated below. If customer needs service he must call our service department. Ty,

Review: I brought an alarm system for my home on 1/15/15 the rep explain will have 6 months free/ and my bill will be 64.99 . the system didn't work call off the person send me manual when I received the manual it was not for the system I have I call many times left message no one call me back ,(###-###-####) first number I call then I started calling ###-###-#### left message for a Kelly A[redacted] no call back/around June my bank advise me that my credit card might had been compromise I got a new credit card call again to give new information still no call back //finally I got a person this month who only wanted my bank information but wouldn't help ,at this point I told the person I wanted to cancel my account for no service provided ,today I got a bill for 300.00 for service which I didn't get I call the a few times and all they wanted to do is threaten me, something needs to be done when they take advance of the disableDesired Settlement: cancel of this service

Business

Response:

The customer recieved 6 months free. If he pays for August and September we would be happy to service the system. This has been explained by at least two different staff members in the past 2 weeks. We are not cancelling the contract.

Consumer

Response:

Review: [redacted]I am rejecting this response because:

I don’t agree with this company, I tried to get in tem the touch with this company during my free trial to inform them that we couldn’t arm the system, never got an answer from this company. I call this company again to find out how to arm this system using our cell phones again no answer This system has not work since it was install in my home, we couldn’t alarm the system /the system has never been alarm so how are they to charge us for monitoring when system couldn’t be alarm? I’m a disable person Its to my benefit to have system working This company has no concern for disable people or their customers.Sincerely,[redacted]

Business

Response:

Again, we are happy to service the system but we are not cancelling. This was installed 8 months agao and we are well beyond any recission period. Please call [redacted] to set service.

Review: I purchased a security contract with this company for a period of three years. The service is unacceptable. The alarm malfunctions at least twice a month which causes me to be on the phone up to a hour or more trying to reset the alarm through customer service. When the alarm totally malfunctions, it takes 7-10 days to get an appointment for a technician to come out. On 8/31/15, I requested that a technician come out to fix my alarm and I was told that my account was past due and that they would not come out until the bill was paid. I received the bill on 8/27/15 stating that my bill was due 0n 9/15/15. if I was past due for September 1,2015, I requested service one day before. On 9/5/15, I received a letter stating that I was 30 days past due although my bill was due 9/15/15, and did not expire until 8/31/15. I then contacted a Ms. V** who informed me that I could not receive service until the bill was paid. On 9/15/15, I wrote and faxed a letter to Ms. V** and requested that she cancel my contract and I would pay the balance due. She then advised me that I was under a three year contract that I could not get out of no matter how bad the service is, unless I pay the balance due for three years. This is completely wrong and its causing my anxiety and blood pressure to rise.Desired Settlement: I would like to get out of my contract for unacceptable service or receive much better service.

Business

Response:

When the customer called in for service, they had a past due balance. They have since paid their bill, and we can now set service. There were no previous calls in regarding service problems. If the client has service problems, we ask that they call in to set service before they stop paying their bill. Once they go past due, we can no longer set a service call. This will avoid this problem in the future. They report a service problem and answers to all questions by calling ###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not complaining about my last service request, when this company claimed to deny me service because of a past due balance, but all of the prior service request which they claim to not have any record of. It's very convienant that they don't remember or have any record of my service calls. I am still requesting that my contract be canceled. This company is a pitiful excuse for security. I would not recommend anyone to buy this service, and I'm sure that I'm not the only unhappy customer with similar problems.

Sincerely,

Business

Response:

The client had a past due balance when they called in for service. Now that their past due balance is paid, we would be happy to set a service call and repair any problems the customer is having. That is what we are willing to offer. The account will not be canceled.

Consumer

Response:

Review: 10834748

I am rejecting this response because: I paid my bill on 9/30/2015 I was told that I could make an appointment on the 3rd when my payment went through. I called on the 3rd of October, and was told that I had to wait until the 22nd of October to get someone to come out and fix my alarm. This is unacceptable. I shouldn't have to wait 3 weeks to get some service. I feel that SHS is purposely making me wait because I filed a complaint. This is the kind of service that I am complaining about and if they can't service me within a reasonable amount of time they should let me out of my contract. Not play power games with me.

Sincerely,

Business

Response:

We apologize that a sooner appointment was not available when you spoke to the service writer. We would never purposely make a customer wait. There would be no reason to do that. If the customer wishes, we can schedule a service call and they would be promised the next available time slot.

Review: In August 2012 we signed a 3 year contract with this company. During the summer of 2015 I received a call from a rep asking if we planned to renew the service and I told her I would talk to my husband about it. Shortly after we rec'd a follow-up letter about renewing the service. My husband called the company and told the rep he did not want to renew. They continued to bill us in Sept., Oct., Nov. even though my husband continued to call them and tell them

not to bill us because we did not want the service. We even called our bank and asked them to not accept the charge on his credit card and eventually we had to cancel the card to get rid to this charge. Today I received a letter from Safe Home Security saying that if we don't re-enroll in a timely manner they will automatically be billed on a quartlerly basis and the first bill will include the paymt. missed, plusa $20 return processing fee, the next 3 months, plus a $3.00 processing fee. When I called the company the rep was extremely nasty and rude. She said the only way to cancel is in writing. I asked her why we were not told that when we made all the calls to them and she said it wasn't her problem we didn't know what we were supposed to do. I asked her why the other reps didn't tell us to send a letter, again she said "not my problem". We live in a condo group for the elderly and I truly believe they are taking advantage of us by trying to force this service on us. They make it so difficult to cancel when the contract runs in the hopes that we will continue to pay. A truly lousy business.Desired Settlement: Refund and an APOLOGY for the manner in which this has been handled to date.

Business

Response:

This account entered into an agreement on August 10, 2012 for a period of 36 months. Pursuant to the terms of the current agreement, a cancellation letter is needed at least 60 days prior to the end of the renewal period. If a letter is not received at least 60 days prior, the agreement renews for another 12 months.

The representatives and managers are dishonest. They don't adhere to verbal agreements. I was promised 5 free months of monitoring service with recert of contract and was told there was no contract. Then the manger. ..mr.R agreed to honor the contract with bringing the account current, which I did but mr.R was not a man of his word. Now they have a collection agency harassing me.

Review: I originally opened two security system contracts with safehome security in early 2011. Both were 3 year contracts and have recently expired. 1/23/14 I contacted customer service and requested to cancel my contract. They offered to install it into another house at no charge but said I would need to sign a 1 year contract. I declined and said I wished to cancel. They gave me an email address to send the request to. I did so. I received a call from a representative shortly afterwards who left a voicemail saying that he could not cancel until he spoke with me. I called him back and left a voicemail but he did not call back. today I was billed for another month and called back to inquire on the cancellation. I then spoke with [redacted] at extension [redacted] who rudely informed me that my contract automatically renewed for 3 years and that I cannot cancel. when I asked him about the lawsuits and Revdex.com complaints reported in google he said those people are "just cry babies". He did tell me that the original call taker, gary maz (spelling?) was the same representative that originally came to my house and sold me the contract. I called back and spoke with gary and he said he remembered me but when I challenged what he told me when he sold it to me he said he couldn't remember what he said but that he "wouldn't have lied". He then promised to call me back and has not yet done so. I am seeking assistance in dealing with this company as they have made it extensively clear that they are unwilling to resolve this without outside influence. thank you.Desired Settlement: I wish to have all of my contracts cancelled and receive a refund of any amount charged after 1/23/14, when I originally requested in writing that my service be cancelled.

Business

Response:

Both accounts have been closed, per the customer's request. A one month monitoring refund will be issued on each account, which will be sent to [redacted]. Please allow 10 days for receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: My mother who was 81 at the time,living in her home alone answered the door to a salesman who got her to sign a 5 year contract for a lifeline/home security system. WHICH IS NOT SAFE OR ETHICAL when our seniors do not know what they are signing! So 2 1/2 years ago I moved her in with me and called to cancel this $50 a month charge and they said you can't cancel, you have to move the service, which I already have one. They said she could pay out some astronomical amount of money and I said no. I had an attorney look at the contract and she said there was nothing I could do. I just called again because my mom fell and she needs the lifeline part of that so I said, ok you can move it to my home. They want to charge her $200 to do it! They've been billing her account for 2 1/2 years and she's not even used it! I said could you please waive that fee because she is on a fixed income, etc, etc. They would not budge. I just wanted to report them because its not safe for our seniors for one to have them go into their homes and the other have them sign a 5 year contract. Is there anything you can do?Desired Settlement: Id like it cancelled or it moved. I need to get something for my mom ASAP

Business

Response:

After looking at the complaint I will be more than happy to move the system to your home at no charge. I will call you today 3/3/2014 to set a tentative date and time to move the system. Any additional questions please feel free to contact me at [redacted]

Customer Service Manager

Review: I do not recall signing a contract Safe Home Security. In March 2014 I received a bill from Safe Home Security, when I contacted them they informed me that they had purchased [redacted], the security company I had been with since 2007. I informed them that I preferred to use a local security system and was not interested in using their security services.

Safe Home Security informed me that I now had a contract with them that ran until 2016. I informed them that I had never signed a contract with them, and that the contract I previously had with [redacted], the company I had used for 7 years, and whose contract was now a month-to-month agreement since the initial 2 year required contract with [redacted] Security.

I was informed that I could cancel the "contract" by providing a 60 day notice. I did so with a letter dated April 7, 2014. At that time I settled my billing. Three months later I received another bill, I paid it. Three months after that, in September 2014, I received another bill,I which I foolishly paid.

I believe I have gone above and beyond their requirements to end their "contract" and I want them to stop sending me bills and end this so called "contract."

Additionally, I believe that [redacted] Security perpetrated a fraud. Approximately two months prior to the contract dispute, [redacted] sent technicians to replace the back-up batteries in our system. At that time the they required a us to sign a long document which was for the purpose of recording the fact that they had replaced the battery. I believe this was a contract with Safe Home. Shoddy action here.Desired Settlement: I want them to stop sending me bills and end this so called "contract."

Business

Response:

The account has been canceled with no balance due

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed a 36 month contract on February 7, 2012 with Safe Home Security. Each month was paid in advance. I attempted to cancel my contract one year ago, but was told that I had to fulfill my obligations. I began emailing the company on November 10, 2014 to ensure that my obligation would be fulfilled once the 36th month (January) was finished. I received an email on December 29, 2014 from[redacted] stating that the month of January would be the last month I would be billed. On February 5, 2015, another payment of $26.70 was deducted from my checking account. When I attempted to contact [redacted] again, she would not reply. Instead, I get a message from a [redacted] with the company. [redacted] replied to me and offered to triple my credits in order to keep me as a customer. When I declined his offer, he informed that that there will not be a credit, and that I am fully covered through February. I do not want their services! I have not used their services for over 2 years now. I simply want them to honor their word and their end of the contract! I paid for 36 months of service as of January 5, 2015. It is not fair that I have to uphold my end of the contract if they do not have to do the same.Desired Settlement: I want a refund of the $26.70 that was deducted from my checking account and I want them to NOT deduct anything else from it.

Business

Response:

The contract terms were 36 months, February 2012 through February 2014. The February payment was due and owing, it fulfilled the terms of the agreement and the account has been closed.

Business

Response:

A REFUND FOR $26.70 WILL BE ISSUED. THE ACCOUNT IS CLOSED

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: We did not renew our contract with this company. We went with another alarm company closer to home. The other alarm company came in and installed their equipment and disconnected Safe Home Security's equipment. Safe Home Security called when the equipment was disconnected and we advised them of what we were doing. We also sent several cancellation request letters. They supposedly never received any of them. I have emailed and spoken to [redacted] an account manager with Safe Home Security. I emailed [redacted] with Safe Home Security multiple times with no responses. I was told the conversations were recorded so the company should have records of our many conversations. Even though Safe Home Security was not and is not providing us with a monitoring service, I was told by [redacted] that I was still responsible for the full year contract payment. Our last conversation, I agreed to pay for half as long as they cancelled the contract as I have requested numerous times along with taking this off my credit. I made the payment in good faith that Safe Home Security would cancel my contract and remove this from my credit. Well, I received another bill for services that they are not providing me. I have called and left message for [redacted] and I have also emailed [redacted] in which I received a "read receipt" on 08/03/15. Today is 08/12/15 and I still have not received a reply either by email or phone.Desired Settlement: I would like to be refunded the previous amount paid along with a correction to my credit report. I would like this in writing from the company.

Business

Response:

We will close and submit a credit update. It was an oversight. Please allow 30 days for the cancellation process to complete and ignore any further correspondence prior to then.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: billing me for service that was cancelled with the original provider in March 2015. I cancelled with point home security March, they sold the alarm system to [redacted] who I then cancelled again in April. I received a bill from safe home, they said they have a contract and I need to pay. There was never a contract, I was an employee of point so we did not require contracts. Point went out of business in March. They provide zero help when I called and only stated I need to pay monthly or they will send me to collections.Desired Settlement: I would like them to cancel everything and stop sending me billing notices. I would like an apology for the absolute horrible service I received when I called to inform them that the wervice was cancelled back in March.

Business

Response:

The account has been canceled, with no past balance due, per the custoers request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: We signed a 60 month contract with Safe Home for alarm monitoring. We fulfilled our original contract and are in our second contract with them. The original contract was at a higher rate to cover equipment costs. The renewal contract is at the same rate. With less than 2 years left on the renewal contract, we purchased a new home that came with a new alarm system. We called Safe Home to make sure we could transfer the service from our old home to the new one. They charged us $100 to cancel the contract on the old property and transfer it to the new one. The technician came to our new house twice to try to set up the service but wasn't able to do it. He told us the wire was bad (punctured and not able to be fixed) and tried to sell us a wireless system. The company that the builder used to install the security system came and confirmed it is operating properly. Safe Home does not want to cancel our contract even though they are not able to monitor our new house because we still own the old property. The old house is leased but the tenants don't have (or want) a land line service that's needed to monitor the alarm. We believe that we have tried to fulfill our obligation under the agreement but Safe Home is not willing to work with us. Their only suggestion was to sign a new 5 year agreement under our old property for them to provide a wireless back up unit and pay an additional $10 per month. The only other option they provided was to pay off the contract in a lump sum of $988.03 or continue paying monthly until the contract expires, which totals $1092.

Product_Or_Service: Security system monitoring

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want the contract to be cancelled without penalties as they are not able to provide the service that they agreed to provide when we signed an agreement.

Business

Response:

Business Response /* (1000, 5, 2013/06/29) */

Spoke with Mr [redacted] today. We agree to cancel acct XXXXXX which is the new home and give him a cell back up for free so his other home can be monitered until it expires at no additional cost. we are setting up service 7-1-13. he agree to continue to pay for the old home.

Review: I had a contract with Safe Home Security from 2007 until 2010. I requested, IN WRITING and 60 days in advance that my service be cancelled in 2010. I got a phone call to confirm cancellation. Not only was my service never cancelled, I was continually billed for services that I was not getting, as my alarm had malfunctioned and was disconnected. I have a balance on my credit report for $2314 that I know I do not owe. This is severely damaging my credit rating.Desired Settlement: I would like for my credit report to be corrected. This balance is incorrect. I would also like an explanation of what they are trying to charge me for. I may be willing to settle, but not for nearly the amount on my credit.

Business

Response:

THE CUSTOMER SIGNED A SECOND AGREEMENT ON JUNE 3RD 2008 FOR 36 MONTHS. THE LAST PAYMENT RECIEVED WAS 1/2010. THE BALANCE OF THE CONTRACT IS OUTSTANDING AND OWING . SHE ALSO CLOSED HER BANK ACCOUNT WHICH CAUSED A $20 BOUNCE BANK FEE. A COPY OF THE CONTRACT WILL BE SENT TO THE Revdex.com FOR REVIEW

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I moved the alarm to a new home in 2008. When the technician came to reinstall the alarm, I was not told that this was going to add 3 more years to the contract. Otherwise I would not have signed. I was trying to make sure I wasn't breaking my contract, which is why I moved the alarm instead of cancelling it when my residence changed. I was under the impression that it would continue my then current contract until its end date in 2010. This should have been explained when I signed the contract. I want to see a breakdown of what I am being charged for. A year's worth of monthly charges does not add up to the $2000 amount showing on my credit report and I will not be paying anything until I see a copy.

Sincerely,

Business

Response:

The new agreement was for another address, with the stated terms clearly stated. did you read the contract before you signed it, or ask? We had to pay a technician to move and reinstall the system, also. The file has been turned over to a third part collector. they can give you any information you need regarding the balance owed. We will consider a reasonable offer to resolve this matter and repair any adverse credit reported

Review: Safe home security installed a security system in my old home July 29, 2011. The home was sold August 29,2011 and I was completely moved out within 30 days. I called to cancel the security system and was given the "run around" even though the contract states that you may cancel services and be free from the contract if you sale the property. The last payment I made was due October 01,2012 over a year after I had moved and sold the property!!! It's still on my credit that I owe them and they still want me to pay even after I faxed them a written request to cancel services and a copy of the settlement statement.Desired Settlement: I want to be free from any debt to safe home security, I want to be free from any derogatory remarks they may have made to the credit bureau, and cleared of all the negative effects this has had on my credit history and score, I also wouldn't mind being refunded the money I paid them for over a year when I didn't even own or reside at the home where they installed the security system.

Business

Response:

The security system was installed and [redacted] signed a 60 month agreement, on July 29,2011. The first payment was made on 8/11, last 6/12 for a total of 10 months. The contract clearly states Client may cancel this agreement before the end of the primary term only upon sale and relocation from the above property address. Should the client cancel under the above stated terms, the difference between the number of months paid and 30 months shall be immediatley due and payable to the company. 10 months were paid, 20 months are due and owing @$44.99 per month X's 20=$899.00

Review: I had been told by [redacted] from [redacted] that they were a partner company of [redacted], who I already had a contract with for about 6 months more, and I could switch over to them for a lower rate and they could roll my contract over from [redacted] without any penalties or fees. However, this was not the case and I was contacted by the collections department from [redacted] about past due payment. When I spoke to [redacted] they had let me know that someone had called them claiming they were me and stating that I was moving out of the country and needed to cancel my services. [redacted] requested something in writing from whomever this was and they never did it because they weren't me and didn't have the information that the [redacted] representative had asked for. This was the first in a long line of lies. I was never told that my monitoring service was going to be through another provider (i.e., Safe Home Security). When I contacted [redacted] about this they said that Safe Home Security were the ones who had my business and needed to direct my questions or concerns to and deal with. I was lied to about the pricing, my card was charged several times for things that were never approved or even verified by me. One of these fees was for $300 that when I contacted Safe Home Security they told me it was a required LA County alarm permit fee, which I said that I currently had and pay $30 for it every year, then they stated it was something else that I must have and so I asked for a copy of the payment and its description for several months which I never received. I tried to get ahold of managers or someone who could help me deal with the problems that I was having with this company and to discuss the lies and deceit with which this company operates, but I was just given the run around and given numerous different # that led nowhere and no one ever addressed any of these things with me. I tried vigorously to void my contract with this company, because of the above issues, but Safe Home Security always just denied and ignored me. More..Desired Settlement: I want my contract voided, all of my money returned (all monthly dues, fees, and expenses charged), credit report wiped clean, and for this company to be put out of business so that they can't continue doing this to anyone else.

Business

Response:

This customer signed up almost 3 years ago. They paid the first 16 months without a hitch or complaint regarding teh sales rep. The contract says nothing about [redacted] so im not sure where the confusion would lie. The customer has a 5 year deal that does not expire until 2016 and we find nothing compelling here to release this obligation. The $300 referred to was a cost associated with installing a cellular back up unit in teh home in December 2011. Other than that and the monthly monitoring this customer has been charged for nothing else. Please pay the back balance and call our service department to ensure your system is working rpoperly. The only other option would be to pay 90% buyout of the months remaining on your contract plus the balance in arrears.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Wesley Shaw

Business

Response:

The offer stands as is the customer is responsible for the contract and balance.