Safe Home Security, Inc.

This account is in agreement until April 8, 2016. The agreement is attached for reference.

To Whom It May Concern,
We do sincerely apologize for any negative markings that have shown on [redacted] credit report. On our end we are showing the account has been closed and cancelled for over a year. There is a zero balance on the...

account. 
Because the account has been closed for some time, if we were to re-open the trade line in order to adjust the negative markings, it may in the end only hurt [redacted] credit report further. 
What we have opted to do in this case was to simply delete the entire trade line. This will register on [redacted] credit report that she was never a customer of Safe Home Security, additionally wiping out any negative markings. 
Please allow up to 15 business days for this transaction to be visible on the consumer's end. 
Again, we sincerely apologize for any issues this may have caused. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

Complaint: [redacted]
I am rejecting this response because:I certainly wish I had known about the three-day cancellation window. If I'm able to acquire the panel could you all provide free installation as promised along with door and window alarm features?   
Sincerely,
[redacted]

DO NOT USE:
This company is full of employees who are not qualified. The techs can't fix my alarm system, customer service doesn't know when the techs will be able to come out, and management promises responses and the leaves you hanging for 4 weeks! They will refuse refunds, even though you have no working service. They are a joke. I threatened legal action and got out of my contract. Use a qualified company people!

Complaint: [redacted]
I am rejecting this response because:
They are not being truthful as usual. I never had a "contract" with them, my service was transferred to them and I did not agree to a contract only a month by month service. My service was cancelled at my request with the help of the Revdex.com as  they were not acknowledging alarms that went off so I was not really being monitored properly and they were sending bills out that were arriving after the due date 2 billing cycles in a row and assessing late charges that were not warranted due to their neglect of sending bills out timely.
I will not pay for them to send someone to my home to punch in a four digit code and reset it to the factory code [redacted] that they had NO RIGHT TO CHANGE. I have owned this system since day one and have receipts to show it was paid for in full upon installation by [redacted] Alarms. I also do not trust that they will not have the technician totally disable the system. They should have reset the code to the factory code upon termination of their service to my account. I will have to look at legal options to cover the cost of replacing the system if reseting the panel by jumpers J1 and J2 is also locked out and any damages and distress caused by their unfair practices. I will not rule out starting a class action suite against them as well.
Regards,
[redacted]
Sincerely,
[redacted]

We will be able to pay...

the $150 on or after the 23rd.  
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The client has a 60 month agreement.  It is on both the contract and the installation certfificate.  Both forms were provided to teh client at install over 3 years ago.  The client has a 90% buyout provision within the contract.  Consider this the official amount owed to cancel (18 months x $34.95 x 90%) = $566.19.

To Whom It May Concern,
The laws pertain to the state the customer signed the contract in for service. The customer signed the agreement in [redacted] for service in [redacted] not CT.

The technician made his way out to the customer’s home Friday May 26 and replaced the troublesome sensors with newer wireless micro contacts. Unfortunately, there was a miscommunication with the customer sons who also bears the same name but everything that was discussed with the senior has since been discussed with the Junior. The customer can contact Christopher H[redacted] at ###-###-#### by phone or by email at [redacted]
Christopher H[redacted]
Customer Service Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]@safehomesecurityinc.com
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

To Whom it May Concern,
[redacted] was mailed correspondence in regards to the transfer of companies in March of 2016. Additionally, we contacted the main premise number and left a voicemail requesting a call back, which was not returned. 
We have...

attempted to reach out to [redacted] over the last few days to schedule a service call. He has not answered the phone or returned any calls.
We ask that [redacted] review the terms of his contract as he opted to not purchase a warranty with his system. Therefore there is the normal charge for service. 
Additionally, in [redacted] contract it states [redacted] is obligated to test and maintain his alarm equipment. He has failed to do so. That does not release him from his agreement. 
If [redacted] would like service of his equipment, Safe Home Security will offer a one time no charge service call ($89 per initial visit, $89 per hour). If found parts are damaged due to user error, [redacted] will need to pay to have those parts replaced. If any errors are found due to defective parts, those will be replaced at no charge. 
If [redacted] chooses not to accept our offer, a buyout of $1919.52 is required to close his account due to his contractual obligation. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

The customer [redacted] has been contacted and [redacted] is scheduled to take care of the customer on 11/2/2016 between 5 and 6 PM. The customer was satisfied and was pleased that this was done so quickly.
73, 125);">  Todd S[redacted] Dispatch Manager   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####

Complaint: [redacted]
I am rejecting this response because:
I'm not sure why I received this one twice, as I already replied to the exact same message earlier today.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it May Concern,
The [redacted] signed a 60 month price protection plan in March of 2011. She signed and agreed to the automatic renewal clause stating the agreement will renew on an annual basis if a cancellation letter is not sent 60 days prior to the expiration...

date. 
Our records indicate that when [redacted] called Safe Home Security to cancel he spoke with a representative about installing a camera package at their home. It seemed that the [redacted] were going to go forward with staying with Safe Home Security upon installation of the cameras. 
Since the service call was set, the [redacted] have made a complaint with the Revdex.com and have not answered or returned phone calls from Safe Home Security. 
If the [redacted] goal is to close their account with Safe Home Security without penalty, we will honor their request. Safe Home Security was under the impression that the [redacted] were going to go forward with a camera upgrade. 
Please clarify that closing the account is the request of the customer, and we will gladly oblige. 
Sincerely,
Colin W[redacted]
Corporate Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Kellie C[redacted]

Please see previous response.  Client must go through third party debt collector we have turned the account over to them.

when I started with this so called buisness..I had reently lost my husband...my girlfriend was
there ...when the salesman came.....he had me intial paper wrk and supposedly told me wht was in the writing.....at NO time did he tell me I was signing a 6 year contract...I would not have aggreed to such along term as I wasnt palnnig on staying in n.y another 6 years....trying to cancel would have cost a rediculous amt....thy offered no release.....BE WARE...OF SUCH SALES PEOPLE.......I would NEVER RECOMMEND THIS SEVURITY COMPANY TO ANY ONE.!!!!

I am completely disgusted by the terms of your contract. It is an outrage that they have established a default contract after the initial contract has expired. I will do my diligence to make sure that every internet site possible has my review of how ill-advising this company and contract is. The irony is that the very crooks I was trying to prevent coming in my home, turns out, I invited them.

To Whom it May Concern,
Please see attached monitoring agreement that the consumer signed and agreed too. The agreement had to be sent as an image because portions were highlighted and will appear blacked out if scanned. 
We ask that The Better...

Business Bureau close this complaint as resolved. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security