Safe Home Security, Inc.

Complaint: [redacted]
I am rejecting this response because: I did not receive a call on December 4th or 5th from protection one. I did have contact on December 2nd and December 3rd regarding a technician scheduled to come out but they never showed up to remove the system . I moved from the residence on December 3rd. The next contact I had with Safe Home Security was with Teresa from their customer service department on December 8th. After some discussion she agreed to install a new system at my new residence at no charge to me. She said someone would call and set up an appointment to do the install. I am still waiting for that call.
I did receive a call on December 11th  and another at a later date that I do not recall to remove the system from my old residence but I told him that I don't live there any more and do not have access to the residence.
I am currently being charged for service for a security system that I do not have installed.
My desire would be to have this contract from [redacted] cancelled and be relieved of any further obligations.
Sincerely,[redacted]
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I will get a service date good for both Client and technician, and account was credited for Clients down time.

The system was taken out of the home today………..so we are doing full cancelation per your request.
Jerry R[redacted]
Resolutions Department Manager

Safe Home Security [redacted] (800)833-3211...

x1709
[redacted]
www.safehomesecurityinc.com
https://[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Just to be clear there is no out of pocket expense to me for equipment or installation  and you refund the $175.00 to me.
if that is correct I agree and again await a phone call for installation
Sincerely,
[redacted]

Response:   To Whom It May Concern,  
125);">A Senior Account Executive reached out and spoke with [redacted] today. They are working at coming to an agreement with both parties are happy with. We will be reaching out to [redacted] after the Holiday Weekend to finalize the details of the resolution.   Sincerely,     Colin W[redacted] Corporate Account Manager   Safe Home Security [redacted]
[redacted] ###-###-#### [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:  PLEASE SEE ATTACHMENT
Sincerely,
[redacted]

DO NOT USE THIS COMPANY!!! I have been using this company for five years (bad mistake)and have had poor customer service. They have not once come out to check the equipment since it was installed. The backup battery for the unit had gone bad but when I requested a new one, I was told there would be a $46 charge since the battery was two months past warranty. It would also be two weeks before they could send someone out to replace it. This was the second battery to go bad. When the battery goes bad, the unit beeps every minute. You can only shut it off for four hours by pressing the status button and then it starts again.Even though I had been paying for a full parts and labor warranty, they said batteries were not covered. When I told them I wanted to cancel with them and use another company, they told me that they had already rolled my contract over for another year and I would have to continue paying for another seven months and would have to give two months notice in writing. They also tried to talk me into signing another five year contract. AGAIN, DO NOT DO BUSINESS WITH THIS COMPANY!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please send the name on the account plus teh account number.  Also, if your under contract you must be in rights to cancel and send proof of sale.

..
[redacted] called into our office and wanted to cancel his service because he felt his rate was too high and he was offered a lower rate and three months free in which he accepted because he was satisfied with our service.  After the three day rescission period the customer called in to cancel again because he had an alarm event where he had a unpleasant experience with the monitoring company [redacted] because he felt they were rude and when he called into our office and our primary monitoring center [redacted] who answers our calls when our office is closed did not have the customer in their records but they do have access to our system database to assist the customer.  In conclusion, the contract stands.  We have no intention of releasing the customer from the contract.  The customer has always been monitored,  was provided a lower rate, was provided three free months, an extra month for inconvenience with the monitoring center and in addition, if it would make the customer feel more comfortable, we will send a technician to his home at no charge where we can switch his monitoring center to [redacted]. We request this complaint to be closed.  Greg M ###-###-####  ext [redacted]

Complaint: [redacted]
I am rejecting this response because: Safe Homes wants me to pay the full amount of my contract. 
Sincerely,
[redacted]

I have had their service for three and half years. Could not get anyone to come and work on it. Went with another company and now safe home wants me to pay them 539.85 dollars. Do I need a lawyer to handle this?

To Whom it May Concern,
The customer's original agreement was due to expire February 18th, 2016 as long as a cancellation letter was sent to the company in writing, 30 days prior to the expiration date. If no letter is received, the account renews on a month to month basis per the...

monitoring agreement. 
A cancellation letter was not sent to Safe Home Security until March 11th, 2016. That would allow the account to cancel on April 11th, 2016 as long as payments were fulfilled. 
Currently the customer has not paid for the months of February and March in the amount of $54.99 per month, totaling $109.98 owed. That is not counting the late charges and the finances that have been placed on the account for lack of payment. 
Safe Home Security is willing to accept a final payment in the amount of $109.98 waiving the late and finance charges, and closing the account once the payment is made. 
Because of the agreement in place, there is no refund due. Please see attached monitoring agreement for clarification. 
Sincerely,
Colin W[redacted]
Corporate Account Manager 
Safe Home Security

I do NOT recommend Safe Home Security. I did not sign up with this company. Safe Home Security bought out the company I signed up with. I called to have service stopped in April 2015 because our house was under construction and the security system was disconnected. At NO time was I told that I needed to send in a letter. Safe Home Security stopped monitoring us but continued to charge us. Then even though I overpaid for service I asked to be discontinued, Safe Home reported us to two credit agencies and ruined my credit. Let me repeat, I overpaid and was reported to the credit agencies. Now they won't correct their mistake.

This is the worst company to deal with. Mother got sick and we no longer use the system at the house where she lives. They refused to cancel my account even though I fulfilled the original 1 year contract 4 years ago (paid but did not use the service for 3 years). They never sent any correspondence to new address and sent negative report to credit bureau. There methods are a scam.

To Whom It May Concern,
The customer is making claims that the Customer Service has been poor because the representatives informed him when his contract expired and [redacted] was not pleased with the answer. That is what led him to make this...

complaint. 
We have attached a copy of [redacted]'s current monitoring agreement expiring July 25th, 2017. The customer's account is currently past due in the amount of $190.96. 
If the customer is having an issue with his system, Safe Home Security would be more than willing to send a tech to the home to evaluate any problems once the past due balance has been brought current.
We have recently attempted to send a tech to the home but when our tech arrived [redacted] demanded he remove the system. The tech was unable to assist [redacted] in anyway and left the home without being able to perform a system diagnostic because the customer did not allow him to do so. 
Sincerely,
Colin W[redacted]Corporate Account Manager
Safe Home Security

To Whom it May Concern,
Mr. [redacted] and a representative came to an agreement in September of 2015. An erroneous charge was entered onto the [redacted]'s account which took away from the credits that were put on the account. Since this complaint was made, Mr. [redacted] and myself have spoken...

and resolved all issues. All credit's have been put on the account as requested and the customer is happy with the outcome.
Please close this complaint as resolved.
Respectfully,
Colin [redacted]
Corporate Account Manager

We just recieved closing documents in late December which are required to cancel the service and being processed.  Cancellation process takes 30 days to complete.  The customer will not recieve any more bills, has no further obligation.  We will not require the return of...

equipment.   Please allow 30 days for the process to complete.  Your auto withdrawl has been cancelled and the January 5th payment will be your last.  Contact us if you have any further issues [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]