Safe Home Security, Inc.

The client has a 5 year agreement signed in 2014.  For 2 years payments were made and we recieved no calls regarding any of the issues that have arisen.  On the last call the client indicated the home was sold.  There is a provision in the contract that allows for a 90% to term buyout...

of remaining contract months.  Please contact Karen at extension 1615 for options  to resolve.  We are not cancelling the remaining obligation on this contract.

A rude costumer rep help me decide to cancel my services with this company. I wrote a cancellation letter and sent it the next day. I called a week later to confirm they received my letter. Left message in their billing department. No answer back. I left message in other department trying to connect with billing. No call back. Now it's two weeks. Four days after my rude experience and my complaint filled, my debit card was compromised in New York. Not to far from Connecticut. To coincidental....how do I avoid them sending me to the collection agency. Cause my bank stopped the fraudulent charges and stopped my debit card from being used from anyone including me. I want to file add my complaint!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  It is just sad that I had to reach out to the Revdex.com for this to be resolved, when any of the associates I spoke with could have handled this in house.  
Sincerely,
[redacted]

I've been with Safe Home for at least 14 years and will admit when things are working well (billing, system, etc...), I have not had any issues. When things go wrong, it's usually been an unpleasant experience requiring follow ups and escalations to management (if they exist). It's a bit stunning when things go wrong because you walk away asking if they understand what good customer is service and do they even care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the credit does ultimately show up on my credit card, which it had not yet done as of this morning.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Sincerely,
[redacted]

Per conversation with Mr. [redacted] on 1/13/2016
I spoke to Mr. [redacted]. We sent him a refund check and he has received it. He does not have any further issues with Safe Home Security, Inc.
This was an error and has been completely solved.

To Whom It May Concern,
[redacted] followed the correct protocol to cancel their account with Safe Home Security. During the cancellation process they paid a buyout to close out their account. While the buyout was being processed an automated bill went out in the mail. That bill is not...

due as the buyout and the automated bill crossed each other in the mail. The buyout that was paid closed the account in full. 
The Humphrey's account is closed with a zero balance and no further action is required on their end. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

To Whom it May Concern,
We have reviewed this account and detail and Safe Home Security has opted to close this account with no further payments due. 
Please let this serve as formal confirmation of...

cancellation. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

I have contacted Safe Home Security about 4-5 times to schedule a technitian to come to my home. This is ridiculous.I've been paying for a service that they are not offering me. It takes them 2 weeks to schedule a technitian and then their work windows don't work with my schedule. I asked their customer service staff to make a note for the technitian because the earliest that I can be home is 3pm. The technitian apparently never gets the message and comes to the house at 1pm. That has happened 2x. I spoke with the representative after feeling stood up and they rescheduled me for Sat morming. Well today is Saturday and since I did not get a call from their technitian, I called their customer service line. Now the rep says that I was not scheduled in for today. What?! I've scheduled my day around them. I tried to cancel but since I have a contract with them, I would have to pay over $1000s. Can I cancel and not pay the cancelation fees since they are not holding their end of the contract? Thi. Company is terrible.

Complaint: [redacted]
I am rejecting this response because: [redacted] provided us with a contract that indicates that we checked that we did not have any other alarm service at the time of the "takeover" which in part was accurate because company SafeGuard or Safe Home was not providing any protection services which they admitted to me in multiple phone conversations. Although, they installed the equipment they knew they were not providing alarm services as they were not receiving any signals from the equipment which in turn meant that we were actually being monitored by another company. Further, as I mentioned in the previous complaint only one person came out and initiated both contracts with us and I know that both companies contract out to third parties for sales. So I believe that Safe Guard should refund me my money from 3/2015 to current in which they have been charging me for services they have not been providing as well as terminate my current contract as they are still not providing any monitoring services to my home. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  At
this time I do not accept the company’s response.  Once Safe Home Security actually follows
through by accepting our 60 day notice for cancelling our alarm service this
month (that should have been last month when we called and emailed) and we are paid in full, then I will accept their response but not before
then.  I just want us to part amicably
and with no further issues.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because no resolution has been offered. Safe Home Security preyed on this elderly lady with deceptive contract language, which was contradictive to the salesman pitch. [redacted] marked her calendar in her home to ensure she cancelled the service after the 60 month (5 year) term, but is now being required to pay this company the monthly monitoring fee in addition to the other monitoring company monthly fees. [redacted] is on a fixed income, living off of social security; she recently had back surgery and is undergoing recovery and continues to worry about this issue.
The Revdex.com's complaint website gives an excellent synopsis of this company. Their site shows Safe Home has received 1,008 complaints and of the online reviews 96% were negative. This is indicative of this company's poor customer service and deceptive and misleading practices.
This issue has been turned over to the CT Attorney General's office. Ironically, they already knew which alarm company I was referencing before I gave them Safe Home's name.
Again, to resolve this issue, [redacted] is requesting the past due balance, which occurred because of the maturity of the original contract and services were no longer needed, and any further cancellation fees be waived.
Sincerely,
[redacted]

To Whom It May Concern,
Please let this letter serve as formal cancellation of the account for [redacted]
There is no further balance due and the account has been closed with a zero...

balance. 
Sincerely,
Colin W[redacted]
Corporate Account Manager 
Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:as I have previously stated,your business practices are deplorable. I can see we are getting no where, I want my money back and will accept nothing less.
Sincerely,
[redacted]

There was a service call completed on 04/30/15.  Client then calls in to schedule service on 11/23 and Alliance gave a hard date and time of 12/04 1-5 but client declined the service appointment. We will fix if client allows us to.

Not sure where the disconnect was here but we do see service was scheduled about 4 times in 3 months and for some reason was never completed.  We will cancel the account without further obligation.  We will also delete any credit tradeline associated with this client.  Please allow 30...

days for the process to complete and ignore any correspondence recieved in the meantime.  After closure neither party has any further obligation to the other.

We can reschedule the appointment, and the credit was applied, but we cannot cancel the account.

My system hasn't worked for 22months but they still take money from my checking account. They refuse to let me out of my contract. I've made many calls to customer service to set up appointments to have my system serviced. I get a run around every time. Once I had an appointment and they did not even show up or call to say they weren't coming. I've talked with their resolution department and they say I must honor the contract even though the system is not operable. I had to I close my bank account to stop them from taking payments. I will resume payments and fullfill my contract after I get service and the system is operating again.