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Safe Home Security, Inc.

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Reviews Safe Home Security, Inc.

Safe Home Security, Inc. Reviews (1130)

Review: We have a signed contract from them saying they will not take money of our account because we are moving so they Are supposed to have it on freeze because we are moving , yet continue to take the monthly payment out. I can not get Any one to help me and have actually be hung up on. No one will return calls and no answers have been giving. This only one of the many problems we have had with this company as they have lied to us saying we could cancel anytime and no charge for moving our equipment, all these have false advertisements .

Product_Or_Service: Alarm system

Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my money back that was taken out after the contract was signed saying the company would not take money out and I want my complete contract terminated.

Business

Response:

Business Response /* (1000, 5, 2013/06/28) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX,ext1629

Contact Email: [redacted]@safehomesecurityinc.com

There seems to be much confusion surrounding this account. The client originally informed us he was doing construction on his current home and we executed a construction addendum. According to this complaint the client is moving and as such has 2 options. The 1st option is that we can move the system to the new home and they honor the remainder of the contract. We will waive the $199 fee as a courtesy since the client feels slighted. The second option is a 90% buyout on the remainder of the contract. We do not execute construction addensums when a client moves. Please call us and let us know which option you wish to choose.

Consumer Response /* (3000, 7, 2013/07/01) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Review: I bought a house in [redacted] in March of 2015. The alarm system was to convey with the property when I purchased the house. It appears the previous home owner had a contract with this company and called to disconnect service and was told the service was disconnected. Now this company is still monitoring my house without my consent or any contract from me. If I have an alarm go off they call the previous owner to ask if they should call the police and send the police. I then get billed $98.00 by the city for having called them out for a false alarm. I told the police I do not have service with this company and tried to call them to disconnect service with them. The police don't care that I have nothing to do with contacting them and keep billing me. I tried to get this company to stop monitoring my alarm system but they will not. The previous home owner ([redacted]) has tried everything to get them to stop and cancel service and they refuse to stop monitoring my house. [redacted] even sent them a certified letter with a request. I need this resolved. This company makes it impossible to cancel your contract unless you want to pay large amount of money and unreasonable request such as cert. letter while there is no money due to disconnect service. There is always money due every month so in essence they got you over a barrel. They just keep renewing the contract for huge time frames. Not a customer friendly company at all. They are very deceptive in their customer service dept. and lie to you hoping you will just pay them and go away. The supervisors never call you back either.Desired Settlement: I need this company to stop monitoring my house without my permission. I need them to disconnect service to my home and to stop calling and harassing me. They need to resolve the billing issue with the previous homeowner also and stop trying to get unjust money from him. He says they are trying to ruin his credit by posting to the credit monitoring services that he owes them money when in fact he really does not. I NEED THEM TO STOP.

Business

Response:

We have no relationship with this gentleman of any kind. In terms of the previous owner we have submitted a request to the monitoring center to stop monitoring.

Review: I have used their services for a number of years and advised them in January,2015 that I would no longer be using them. They implied that I had signed a contract and was obligated to continue using them. I asked them to send me a copy which I never received. I called several times but never received it or a date stating when service would end. As an act of good faith I sent another payment in February and their assistant advised this would resolve the matter.

I continued to receive monthly statements. I called each time and was not given the courtesy of a call back.Desired Settlement: This account should be closed and they should discontinue sending me statements for a service that was stopped in January, 2015.

Business

Response:

The customer has been with us since 2000. Technically they owe until November and the balance is legitimate. Since we are an outstanding service provider we will close the account without further obligation. Please allow 30 days for the process to complete and ignore any additional invoices received prior to that time.

Review: This complaint is the second complaint filed against this company by me. On Oct 6, 2014 Safe Home responded to my first request and did resolve the issue to my satisfaction. That complaint number is [redacted] and it is now closed. They requested 30 days to complete the process. Today I received another bill with new charges added and the date of the statement is Oct 10, 2014. Because more than 30 days have passed and because they have lied to me and about to the credit bureau in the past, I do not trust that they will be true to their word in closing out this account.

I am prepared to contact NC and CT State Attorney General's office again if statements continue to be mailed to my home address.Desired Settlement: I request a statement from Safe Home Security by mail stating that the account is closed, that the credit companies have been notified and that I will NOT receive another statement from Safe Home Security.

Business

Response:

The account is cancelled. As we requested 30 days had not yet passed. It was completed on the 16th, approximately 10 days after our response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, should I receive another bill I will file another complaint.

Sincerely,

Review: Our security system in our home that's being monitored by Safe Home Security has not worked over a month. I have made several attempts in contacting the company to have someone service our alarm system. I was told that the nearest technician is more that 200 miles away from our location and will not come out. After speaking with customer service agents, I was told that I needed to send a cancellation letter and that a manager would contact us from there. The letter was faxed on 8/22/2014. It's been weeks since I sent the letter and haven't received a response from the manager nor the cancellation department and I was told on several attempts that they would contact me. Meanwhile, we have an invoice that is due for services we have not received.Desired Settlement: I would like to be released from my contract without any obligation to pay the remaining contract that expires in February 2015. I also want to make sure that the current invoice that I have is not reported to credit agencies for being late because of no fault of mine.

Business

Response:

Safe Home Security will close the account, per the customer's request, with no additional billing required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

This company is the absolute worst company I have ever done business with. They are liars, scammers, and do not care about their customers. Stay far, far away!

Review: In December 2015 I called SHS to return my Central Station Subscriber Verification Form. I thought I was calling the monitoring dept that would accept my form but it was the Sales dept. David [redacted] answered my call. Throughout our conversation discussing the form he mentioned a new program Identity Watch USA with his company for an extra $10.00. He would send paperwork for me to complete etc. I was informed it was a trail and I could cancel at any time. I was charged the extra $10.00 immediately. 30 days goes by and I never received that paperwork so I decided to cancel. I called the same number and spoke with Agnes on Jan 18th. She stated it would be canceled. I called back and spoke with another rep and he stated David is the only person that could cancel the program. Since Jan 20th I have left numerous messages for David to cancel the program and it still has not been cancelled. I left messages with his lead Justin to cancel the program. I called the monitoring division and ask for a manager. I spoke with Jason and told him what is going on so he could speak with a manager in the Sales division and it still has not been canceled. SHS has been charging me an extra $10.00 since Dec. NO one will return my call. I want this program canceled and my money refunded. Thank you for listening.Desired Settlement: My desired outcome is to have the Identity Watch USA program canceled and $30.00 refunded to my bank account.

Business

Response:

To whom it may concern,The Identity Theft Protection has been removed from the [redacted]'s Security account as they have requested. We have gone ahead and put a credit on the [redacted]'s account in the amount of $40.00. That will cover a full month of security monitoring at no charge.

Review: I continue to get invoices for services that ended 10 months ago when the service tech was a no call no show. For 10 months I attempted to get this issue resolved. SHS does nothing to resolve, and continues to invoice non service.Desired Settlement: the invoices to stop,account closed

Business

Response:

We did service this customer who has no service plan with us, and customer upset of the service charge. We offered to waive the fees and sent out a cell backup unit free on charge (199.99) and when if arrived would install to get system working. Customer told us that he was going with another company and we again explained the agreement in which he signed on 6-2-12 for five years. He sent in a cancel letter and a letter to the president complaining about service, which he has no plan with us to service. We again called and offered to clear his past balance and get the system working and he refused. His answer was to have the president of company hand write an apology to him and install a new system with five plus cameras and give him 20 years of free service, which is extremely unreasonable. We stand by our original offer to fix his system and he still has the cell backup unit which cost 200 dollars. He has paid ten of the sixty month and will be held to for full his agreement. Contact person is [redacted] at [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] was not accurate in the response. SHS failed to correct this problem since Sept of 2014. I [redacted] have initiated many times with phone calls and written notices to get this resolved. [redacted] made it sound like they have been trying to correct this problem which is not true. The offer to fix the broken unit after ten months is not acceptable. SHS has established a history of just not responding to complaints. I understand Revdex.com had to send a second notice to SHS because they did not respond to the first one. I sent a email to [redacted] the first week of May with all the details from my point, and asked for him to reply with the details from SHS point. Again I never got a reply. The response also had that 10 months of the 60 have been paid and I would be responsible for the balance. Again U N T R U E. [redacted] needs to review this account and make true statements in his response.

Sincerely,

Business

Response:

The customer has 2 options. We can install the part and he can honor the remainder of his agreement approximately 2 years or he can pay teh 90% buyout to term $1041.63

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is not right.

Sincerely,

Review: I signed a contract with SHS back in 2011, which was for a 3 year contract. At the time of signing the contract the salesperson was rushing things and assured me that it was only a 3 year contract and then I would no longer be under contract. Now, I decided to go with a new security company and went to go cancel my account and I am told that I am under contract again until Oct. They directed me to the fine print in my contract that stated that every year you get renewed into a 1 year contract. I was told the complete opposite of that and rushed through the signing. To make matter worse, I almost always get hung up on every time I try to call SHS. Than customer support was rude and had no desire to even discuss this with me. After getting through to their customer service and my identity was verified, they told me that I could not cancel over the phone and I had to write a letter or email them to cancel. I did all of that and had to follow up with them to make sure I was canceled (they had no intention of getting back to me). I then just paid off the remainder of my contract to not have to deal with them again, but I would like that money back since they have shady practices that hide the fine print in their contracts.Desired Settlement: I would like the 8 months of "service" credited back to me, which equals $279.92 ($34.99 * 8)

Business

Response:

To whom it may concern,

Review: There was an alarm system installed by Safe Home Security in my home when I moved in in 2012. They technician inspected the system and said it was working. I entered into an agreement with Safe Home Security for a five year term. After numerous false alarms and myriad problems dealing with Safe Home, they sent over a different technician in 2013. He indicated that the system is defective and that it needs to be replaced. Safe Home refuses to replace it unless I sign a new five year agreement at a higher monthly rate. I know that they need to honor the original contract and install working equipment. They keep sending me bills and are threatening to report me to credit bureaus. They have also threatened to sue me for money they claim that I owe. To reiterate: I do not have a working alarm system. Since day one, it has not been working. This company is unscrupulous, dishonest and will simply do anything to (try to) pry money out of me. I have never in my life dealt with a company that is less interested in providing service to a customer. They don't care. They just want to collect money -- apparently for providing no service at all.Desired Settlement: I want the contract declared null and void and want them to go away -- I never want to deal with these people again.

Business

Response:

The client is aware that he needs a new panel. He has no service warranty because he refused to purchase one. We have offered to repair if he pays for new equipment, he refuses. We have offered to give him the equipment in return for a contract at a higher rate so he does not have to pay a lump sum and he also refuses. It's up to him at this point we have made numerous offeres, we are not fixing for free and we are not cancelling the contract.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: My account was purchased by Safe Home from [redacted] (another story!). When I called Safe Home, they had a phone number that I had two years ago. This was just the beginning. Being sold was done without my permission or knowledge. Since May 31 I have not had an alarm system that works and notifies the police. A Safe Home technician came over (at MY request) at the beginning of August, after I tested my alarm and found that it had never been connected. Discovering this, I called the monitoring company ([redacted]) and they told me I had had no monitoring since June 1. The tech who came said he didn't have a "part" to connect it. He told me the "part would be mailed to me on a few days", and when it arrived to call for him to come back. It never arrived. I called to ask what happened. At one point I was told I had to buy all new equipment because [redacted] was "different" than the equipment they use. I refused, since it was not MY decision to change to Safe Home. They backed down on that when I said my equipment IS new.Every time I have called, I have to go through the same story over and over. I HAVE NO SERVICE. I HAVE BEEN RECEIVING BILLS GOING ON THREE MONTHS. I HAVE TALKED TO THE BILLING DEPARTMENT AND THEY TOLD ME "OF COURSE YOU WONT GET A BILL IF YOUR ALARM ISN'T CONNECTED". I still keep getting bills. They do NOT care about anything except collecting money. I have talked to the resolution department, customer service,tech dept, had a tech here. EVERY TIME I call, they have no records of ANYTHING. I just want an alarm that works. I just don't want to pay for nothing. Apparently, they could care less. Today I talked to the resolution dept and they are sending another tech over. He promised to give me credit for the bills. Only problem is... I have heard that before and nothing changes. On top of this, I am still receiving bills from [redacted],too.Desired Settlement: I want [redacted] to stop sending me bills. As long as Safe purchased my account, Safe should take care of notifying them. I want Safe to stop sending me bills when I have NO SERVICE. I want them to connect the alarm. Then I want monitoring as they promise their customers. I want NO charges from them to connect or fix whatever they have to do. They are not really an alarm company--- they are a bill collection company. Bill for NOTHING.

Business

Response:

[redacted] requested solution is currently in progress. Nothing else to report.

Review: I have been paying on this account from day 1, the most I have been behind is $49.00. Safe Home Security has put on my credit report that I owe them $254 before the last payment it was over $300.00. This is not correct, they want me

to pay 3 month in advance and since I have been with them I have been paying every month.Desired Settlement: I would like for them to take this off my credit report because what they have put on there is not correct. I Lost my job in 2010 and notified them of that and that is why I took the automatic draft off but I have never been 3 months behind.

Because they want me to pay 3 months in advance because I have no draft does not mean I am behind.

Business

Response:

The customer can only pay monthly if they are on automatic draft. We do bill 3 months in advance with quarterly billing if they choose not to have auto draft. If the customer would like to go back on monthly draft for December 17th we would be willing to do the following only as a 1 time solution:

1) They pay $75 of the current back and late fee balance

2) We would update the credit report to reflect paid never late

3) They would have automatic monthly draft on teh 17th of every month beginning with December 17th, 2015.

If the customer rejects this offer then the current back balance and reporting will remain. The a/r on this account is accurate. It reflects owed back balance, late fees, finance fees and returned item fees for bounced drafts.

Consumer

Response:

The reason I got off the automatic draft is because I lost my job 2010, I am not making the money I was making at that time and when I notified you of this, the person I talked with had no problem with me paying monthly. If I could afford to do a monthly draft I would but I am not late if I am paying monthly. I made an agreement with someone in your office and they had no problem with this payment plan. I can not remember the female that was handling my account at that time so that is why I send my payments in the way I do. I can't send what I don't have and you should understand that as long as I am keeping my payment caught up monthly.

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] Brown

Business

Response:

We do not have a billing system to accommodate your need. You are paying with a draft now so could your payment be made either the 5th or 17th of each month ? We can accommodate that but it does require you to go back on auto draft. We do not bill monthly for paper bill customers so the only other option would be for you to continue quarterly billing and budget it that way.

Review: Excessive Billing. Wrong reporting to the Rating Agencies. Mediocre products offering in comparison to their competition. Avoiding the responsibilities Prolonged delays in resolving a simple issue and making same mistakes again and again.Desired Settlement: Confirm in writing 1) I have made all the payments and settled all the outstanding bills until the final maturity I.e. April 29th, 2016. 2) Honor the Termination Contract Notice dated August, 26th,2015 for the final expiry of the contract agreement on April 29th, 2016. & 3) Inform all the 3 [redacted] Rating Agencies to withdraw my name from the " Payments Past Due (2) Status.

Consumer

Response:

Dear Ms.[redacted], Ms. [redacted] @ Your [redacted]/ Connecticut, recommended Me to 1) Lodge My complaint associated with my various issues with the Safe Home Security, Inc, @ the Revdex.com's web site [redacted]. ( which I did just now ) & to 2) Send You the correspondent associated with the issue for Your kind attention by e- mail. Consequently, I am sending You all the important e- mails exchanges done with the SHS,Inc's representatives. I am 68 1/2 years old retired senior citizen with heart problems and trying hard to live a peace full life. For the last 40 plus years I have never delayed any payments with any one, for that matter and never defaulted ever on any obligations. That's the reason My [redacted] rating with all the three rating agencies has been always around "800" mark. Even with SHS Inc. for the last 15 years, I have promptly paid all the dues in time. However, this year their over billing issues, as stated in My attached e-mails, coupled with their incompetence and repeated mistakes, the payment was little delayed but it was still done on time. However, in spite of My acct. being current & in [redacted] balance they reported my name to all the 3 [redacted] rating agencies. For which they have no explanation except saying that in the next 3 to 6 weeks it will be taken care off. Basically, I want them to confirm to me 1) I have made all the payments until the final expiry of the agreement/ contract date of April 29th, 2016. 2) They have received a termination of contract notice @ the expiry date. I.e. April 29th, 2016 and the last but not the least 3) My name is cleared with all the [redacted] rating agencies. For the last 3-4 months I have gone through a hell in dealing with such incompetent people. I really don't know wether it's incompetence or deliberate harassment ( Because I wanted to terminate the contract @ the expiry date of the agreement ) or a scam ! Anyways, please help me to resolve the problem a.s.a.p. Sent from my iPad Begin forwarded message: From: [redacted] Date: October 5, 2015 at 6:55:53 PM EDT To: Stephanie L[redacted] <[redacted]> Cc: [redacted] Subject: Re: Safe Home Security Inc. Over Billing Problem Dear Stephanie, To put the facts in a right prospective, please find below the details:- 1) Since July 1st,2008 Your SHS, Inc co. has been sending Me the Bills/Invoices on an annual/yearly basis, covering the period July 1st-June 30th..........etc. 2)on April 29th, 2011, I signed/renewed a 5 years contract, expiring on April 29th, 2016. 3) On June 1st, 2015 Your billing dept. sent me invoice for US $ 458.80, covering the period July 1st, 2015-June 30th, 2016. However, the correct invoice should have been for only 10 months, covering the period of July 1st, 1015-April 29th 2016, the day my contract expires. In other words I was over billed and should have been billed for US $ 382.33 ( 458.80x10/12 ). Rest of the facts You guys know from My attached e-mails. 4) On June 23rd, 2015 I paid US $ 114.70, as requested in Mr. Jarod B[redacted]'s invoice dated June 19th, 2015. ( covering the quarterly period of July 1st-Sept.30th, 2015.) by a check no. [redacted]. Additionally, I paid US$ 287.60 by [redacted] card on Sept. 15th,2015, as recommended by Kenneth G[redacted]. Hence, I paid total US$ 402.30 to settle all the outstanding dues ( US$ 114.70+US$ 287.60 ) until the expiration of the Contract ( April 29th, 2016 ). 5) in summery, I paid US$ 19.97 more than what I contractually owe to Your company. ( US$ 402.30-US$ 382.33 ). Got it ! 6) Lastly, I simply don't understand why my name was referred to all the 3 Rating Agencies as " Payments past due for 2 months". when in reality my account was in compliance/current until Sept 30th, 2015. (refer to 4 above ) ? Secondly, when I paid Iin the full outstanding amount of US$ 287.60 on Sept. 15th, 2015. Why then and there My name was not cleared with the Rating Agencies ? Why he had to wait until October 2nd, 2015 to hear from Me about the problem ? ( see My attached e-mail ). Looking forward to hear from You guys a.s.a.p. Regards, [redacted]. Sent from my iPad On Oct 2, 2015, at 6:34 PM, Kenneth G[redacted] <[redacted]> wrote: [redacted] update has been issued, please allow 3-6 weeks for the update to be fulfilled. Thanks, Kenneth G[redacted]/Collections, Manager Safe Home Security [redacted] ###-###-#### mailto:[redacted] <image001.png> From: [redacted] Sent: Friday, October 02, 2015 6:20 PM To: Stephanie L[redacted] Cc: Kenneth G[redacted] Subject: Re: Safe Home Security Inc. Over Billing Problem Hi Stephanie, Today, I just received a "[redacted] Alert " notification from [redacted]'s [redacted]'s **. ( I am a registered member ) that Your Safe Home Security Inc's Office @ [redacted], Connecticut has referred My name to all the three Rating Agencies namely, 1) [redacted] 2) [redacted] & 3) [redacted], for two Past Due payments. I don't understand what's going on at Your end ? Because as repeatedly stated to Your Billing Department's Mr. Jarod B[redacted] & Ms. Lucy A[redacted] and Your collection officer Mr. Kenneth G[redacted], I was wrongly billed, as stated in My earlier e-mails and after the resolution of the problem with Mr. Kenneth G[redacted], on the Sept. 15th, 2015, I fully paid all the outstanding payment of US $ 287.60 by [redacted] Card.( as mentioned in Your attached e-mail dated Sept. 25th, 2015. As I earlier told You, I thought that this problem has been resolved amicably . However, It seems that due to the lack of co-ordination between Your Company's Billing, Collection and Reporting Departments, I am unnecessarily being harassed and My [redacted] rating has been damaged due to the potentially Negative information has been passed on to the Rating Agencies. For almost last 15 years I am Your customer and I have always paid all the bills/invoices on time. ( check My records in Your file ). Only this time and that to due to the over billing this problem came up. My simple question to You is " what are You guys going to do to repair the damage ? Are You guys going to report to the Rating Agencies in question about the resolution of the problem ? Looking forward to hear from You a.s.a.p. [redacted]. Sent from my iPad On Sep 25, 2015, at 3:58 PM, Stephanie L[redacted] <[redacted]> wrote: THIS IS THE INFORMATION YOU HAVE BEEN WAITING FOR … The payment in the amount of $287.60 has been approved Authorization Code: [redacted] Stephanie L[redacted] Customer Service Safe Home Security [redacted] ###-###-#### mailto:[redacted] From: [redacted] Sent: Friday, September 25, 2015 3:08 PM To: Stephanie L[redacted] Subject: Fwd: Safe Home Security Inc. Over Billing Problem Dear Stephanie, Many thanks for the earlier Email from You. Appreciate it. As promised to You, I am sending You the attached e-mails sent To Mr. Kenneth G[redacted] for which I didn't get any response, as yet. I sincerely hope that, as promised, You will take care of all the concerns raised by Me in the subject e-mail. Thanking You in advance and looking forward to hear from You a.s.a.p. Best wishes and regards, [redacted]. Sent from my iPad Begin forwarded message: From: [redacted] <[redacted] Date: September 18, 2015 at 8:33:05 AM EDT To: [redacted] Subject: Fwd: Safe Home Security Inc. Over Billing Problem Dear Kenneth, On the captioned subject and the attached e-mail, please note the following :- As per Our telephonic conversation on September 15th, 2015 ( 2.55 pm ) We agreed to settle the Outstanding bill for U.S. $ 287.60, covering the period until the expiry of the Agreement/Contract of April 29th, 2016. Accordingly, I authorized You to debit My [redacted] Card Account for the same amount with the Authorization/Confirmation No. Of #[redacted]. You also promised that You will send Me a " e-mail" confirmation for My records. Although, My [redacted] Card Acct. has been debited for the said amount of U.S.$ 287.60 on the same day, so far I have not received any e-mail confirmation from Your end. Can You please send Me a "e-mail" confirmation a.s.a.p.? Thanks and regards, [redacted]. Sent from my iPad Begin forwarded message: From: [redacted] Date: September 15, 2015 at 12:28:16 PM EDT To: "[redacted]" <[redacted]> Subject: Fwd: Safe Home Security Inc. Over Billing Problem To Mr. Kenneth G[redacted], Safe Home Security Inc. ( Collection Dept.) [redacted]. Subject:- Account Number # [redacted] Dear Sir, On the captioned subject and Your letter/notice dated Sept. 03rd, 2015, please note the following:- On April 29th, 2011, I signed a 5 years ( 60 months ) Agreement/Contract for Monitoring and installation of Security System. This Agreement will expire on April 29th, 2016. Consequently, this year I should have received a invoice/bill for 10 months I.e. From July 1st, 2015 until April 29th, 2016, for US $ 382.33. However Your Accounts Dept. sent Me a invoice On June 10th, 2015 for US $ 458.80 covering the full year ( from July 1st, 2015 until June 30th, 2016 ). I bought this discrepancy to the attention of Mr. Jarod B[redacted] ( tel. ext.# [redacted] ). After investigation, Mr. Jarod admitted the error and decided to send Me a quarterly invoice instead of yearly or 10 monthly invoice. Accordingly, on June 19th, 2015 he sent Me a new invoice of US $ 114.70 for a quarterly period of July 1st, 1015 - Sept 30th, 2015. Which I promptly paid on June 23rd, 2015 by a check no.# [redacted] for US $ 114.70. However,on August 10th, 2015 I received another invoice for US$ 359.27 ( US$ 458.81-114.70+10.00+5.16 ). This time the same mistake was made. Over billing for 12 months less the amount I paid plus financial and late payment penalty charges were added. Once again this time I bought this problem to the attention of Ms. Lucy A[redacted] Ext.# [redacted]. I spoke to her twice. On August 24th, 2015 & Sept. 8th, 2015. After thorough investigation She admitted it was a mistake and She told Me that She removed the late fee and the financial charges and in the near future I will be billed on a quarterly basis, as agreed upon, for the period of Oct. 1st, 2015- Dec 31st,1015. I thought that my nightmares are over. However, just now I received Your Notice stating that the payment is 30 days past due and if I don't remit payment immidiately the matter will be reported to Multiple [redacted] Bureaus ? Can You please explain to Me what is My Fault and why I am being punished ? If this type of harassment continues then I will be left with no other choice but to report this matter to " Revdex.coms ". For the last more than 10 years I am Your customer and I have always settled all Your billing invoices on time, ( check your records ). Only this time because of over billing and subsequent penalties for no fault on mine, this payment is delayed. I will highly appreciate Your kind attention to resolve this problem amicably a.s.a.p. Basically, either bill Me on a quarterly basis, as agreed/suggested by Mr Jarod B[redacted] or Bill me for the Oct 1st, 2015- April 29th, 2016 ( 7 months period ) US$ 267.63 and I assure You that the payment will made promptly. Looking forward to hear from You a.s.a.p. Regards, [redacted] Rest Tel. No. # [redacted] & Cell no. # [redacted]

Business

Response:

We have addressed all of Mr [redacted]s requests and rectified the billing issue. We also notified all [redacted] bureaus that his account was not past due. Any questions regarding this matter, feel free to contact myself. Stephanie L[redacted] Customer Service Manager, ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hi [redacted], Good news. Safe Home Security, INC has not only agreed to all the 3 commitments, I wanted from them ( as stated in My attached e-mail dated Oct.8th, 2015 )but they have also acted accordingly. Yesterday, they sent Me an e-mail to that effect. Thank God ! After 4 months of agony, frustration and merry-go- round experience, finally I got what I wanted and the problem is resolved amicably. Many thanks indeed for Your timely help in this matter. God bless You in this Noble work/ cause You are doing to help and assist people like Me. Best wishes and regards, [redacted].

Sincerely,

Review: I received my Safe Home Security system in March of 2009. In 2012 I started experiencing problems with the service; the alarm would sound without cause and has worked intermittently since then. I continued to pay for the service because they told me I could not cancel and that my homeowner's insurance would increase if I did. In January of 2014, I moved to the state of [redacted] and I contacted Safe Home Security in January or February (telephonically) and stated I wished to cancel my service since I no longer resided in my home. My husband had been diagnosed with terminal cancer and we moved in with my daughter and her family so they could assist with our care. On June 13, 2014 I contacted Safe Home Security again, this time with my daughter, and stated I would not be moving back to [redacted] and that I wished to discontinue service with their company. I explained to them that with my husband passing away on June 11th, I could no longer afford to continue their service and that I would be closing the account in which they make their monthly withdrawal. They stated to fax them and send a letter stating I wished to cancel service and they would honor it. I receive a letter from them, dated July 14th, stating I had to notify them 60 days prior to the renewal of my contract in March of 2015 to cancel or I would be renewed for another 36 months in accordance with my contract. My contract states I would need to pay the "difference between the number of months of the monitoring paid and 30 months." I do not live in the house, I do not need it monitored and I want it to be disconnected, what can I do?Desired Settlement: I would like to be refunded the amount of monitoring services from June (at my second contact with them when I was led to believe the service would be canceled) to present. The amount is $38.29/month for a total of $76.58.

Business

Response:

We will cancel the account but we will not be refunding any monies. If the customer can provide closing documents to prove the house was sold and they paid past teh closing date we wiould reconsider the refund. Please allow 30 days for the cancellation process to complete.

Review: Account Number [redacted]. A family member decided I needed an alarm system in my home, and without consulting me, had one installed by this company. This family member told me he would take care of all charges. Shortly thereafter, I was contacted and asked to sign a contract. I refused and stated I did not want the alarm and would not sign any contracts. The company said they would come and remove the system, they never did. Since that time, I have had multiple bills and calls sent to me, in my name stating I am overdue for monitoring services. I have repeatedly stated that I did not sign any contract, did not want the service and they did not install this system with my permission. I have stated this over the phone, I have written this as a response to bills. Yet all my communication regarding this seems to be ignored, with more and more threatening letters and calls. I do not even believe that there is a monitoring service being provided, as in the past I and other family members have accidently set the alarm off, and no one from this company has ever contacted me regarding the alarm. The most recent incident would have been this past fall.Desired Settlement: I want the system removed. I want the overdue charges removed and any adverse credit reporting in my name removed.

Business

Response:

The contract is in your name and was signed in April 2012. Who signed this contract ? Why did it take so long to notify us of this issue ? Have you filed a police report charging your relative for falsifying a contract in your name ? Please provide these documents to us at your convenience. At this point in time teh contract stands.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have repeatedly stated that I have no contract. The business states I just now stated this. I do not have a contract with my name on it. I will need a copy of the contract with my signature on it. And yes, I intend to take this contract and file a police report verifying that I did not sign it. Until this buisness sends me a copy I would have no way of doing it. I expect there should also be a witness on this contract, and I would like to see who that person was.

Sincerely,

Business

Response:

Karen,

I have attached a copy of the contract. the scan unfortunately has a black line where your signature is so im working on a copy of the original. I will attach it when I have it. Whis is [redacted] ? Who let the alarm company into your house ? Were you not aware it was installed ? Where did you think it came from ? Please note that the charges will need to be filed against your relative or spouse.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I will need a copy that displays a signature, this does not. I was not home when this system was installed. I was at work. I had called after it was installed and asked that it be taken out, and it was not removed. When your company has called me in the past, I had explained this over the phone. I have asked over the phone to have a copy of a contract sent to me, this is the closest to one I have seen. I have also responded in writing to bills sent to me that I wanted a copy of a contract with my signature.

Sincerely,

Business

Response:

A new copy is up with a signature. Please note you still will need to file fraud charges against your spouse or whomever authrorized this. In addition we are awaiting responses to our questions. No action on yoru part will result in no action from us. No calls were placed within the 3 day recission period asking for this account to be cancelled.

Consumer

Response:

There was no attachment with a signature connected to this response. I intend to file charges and I am also going to ensure it is noted that a representative from your company was a witness to a signature that was false. There was no call to you from me, as I was not aware that a contract was signed in my name. However, each time your company called me, I told them I signed no contract. Your company did not call me to ask if I wanted the service, or if I was aware my signature was on a contract, WITNESSED by your representative when it would have been clearly known by any reasonable person that I did not sign it. Please provide that document, in full.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

There is no further action we can take at this time. Instruction has been given.

Review: A former tenant of mine had an alarm system installed sometime in 2013 in the property they rented from me from January 2011 - June 2014. According to tenant they sent written request to cancel service on February 14th of 2014. In December of 2014, I received at my home, which is a different address, an invoice from Safe Home Security for an unpaid balance. The invoice was addressed to me, at my home. After a week of phone calls to SHS, all of which were forwarded to a message service that would simply hang up, I spoke to someone who was able to give me the service address. After determining that, I spoke with my tenants who said that they had signed up for alarm service but had cancelled the service nearly a year before. I informed the person from SHS that I had never signed up for an alarm system, that it was a former tenant and was told that "I had signed a contract and was responsible". To be sure, I, [redacted], never signed any contract, nor consented to be responsible for any contract, nor provided any indication to that effect. I have since been receiving at my home, monthly invoices w/ late fees and interest for service I never signed up for. I have contacted my former tenant who has furnished me w/ copies of letters dating Feb 14th 2014 requesting cancellation of service and additional letters send in December of 2014 and January of 2015 requesting cancellation. I am now receiving letters threatening to "escalate the status of the account" and possibly refer the matter to collections.Desired Settlement: Acknowledge receipt of original cancellation. Zero account balance, late fees, etc. and stop mailing me invoices. The account should have be closed and no further invoices sent in February of 2014.

Business

Response:

The tenant is irrelevant. Mr. [redacted] is on teh contract and is responsible for it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I, [redacted], never entered into a contract w/ this company. Please forward copies of any and all documents regarding this matter including: contracts with signatures, invoices ,statements, requests for payment, letters received from either Mr. [redacted] or former tenant [redacted].

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As stated previously. I did not sign a contract with that company. That is not my signature and I did not ever in any capacity meet with or request to meet with anyone from [redacted] That address is to a rental property of mine. I have never lived there.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not agree to take responsibility for anything. I have contacted the former tenant to determine if they are willing to satisfy terms of contract. If not, I assume we will take the next step.

Sincerely,

Business

Response:

I can offer nothing further. Please see previous response for instruction

Review: I have been trying since November 7, 2013 to have my security system transferred to my new home. I called, spoke to a [redacted] who transferred me to a [redacted] informed me I wld receive a call for s/u of the transfer that wk. Several wks passed, heard nothing. Called [redacted] back w/no return call. I called [redacted] back again about a wk later was informed he forgot to place my new address on service form for transfer and wld rectify that. It was the end of November at that time and I had paid for the month of Nov, but didnt receive any service. I finally recd a call from Alliance security to s/u transfer svc and asked them if they cld use system already in new house vs moving system from old house. Was informed I wld have to call Safe Hm security. I called, spoke to a gentleman, but dont recall his name. He said he didnt think so. I called [redacted] who informed me he believed I cld, but needed to ck w/a manager in that dept and wld call me back that day. I never heard from [redacted]. That was the very end of Novemeber. I then recd a call a wk after that from Alliance security from a [redacted] or [redacted] who to s/u apt to have alarm transferred from old hm to new hm. I informed her about a no return call from [redacted]. She stated she wld contact [redacted] for follow thru to facilitate transfer. No return call from her either to this date. Due to poor follow through on Safe hm security & poor customer svc I devised a letter on Dec 16, 2013 stating I wld like to cancel my svc without penalty or fees d/t a breach of contract on safe hm security part to provide a service to me, faxed it to [redacted]. I did not receive a response regarding the letter, thus I called safe hm security December 27, 2013 and asked to speak to a manager. The manager, Conner, who was very rude, constantly interrupted me, wld not allow me to answer his questions and was talking over me as I was trying to explain the situation. He stated he was aware what had transpired as he had spoken to [redacted] and was helping [redacted] on this case, but had no idea the alarm was still in the old house and [redacted] had not followed thru with me on my question regarding using alarm system in my new hm vs removing the one from my old hm. He refused to listen to me trying to explain this and kept stating he wld credit me for the 2 mths I didnt receive svc, but I wld receive a call soon to arrange transfer. He refused to accommodate my request to cancel the svc with safe hm security d/t their breach of contract as I had not rec svc for almost 3 mths, along w/very poor follow thru and customer svc. I have very little confidence in this company d/t the poor customer svc and follow thru, especially providing such a svc as hm alarm monitoring system. Your help in this issue wld be greatly appreciated.Desired Settlement: Refund for the months I did not receive service-November and December and cancellation of my contract service without any penalties or fees d/t their breach in contract to provide me svc for almost 3 mths.

Business

Response:

The cistomer was contacted and the issues were resolved. We appologize for any misunderstanding or inconvenience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This case also involves a Customer Svc complaint as well. On 12/27/13 I filed a complaint against this co with Revdex.com. The co contacted me after being notified by Revdex.com about the complaint. I spoke to [redacted]., Manager on 1/13/2014 who offered me 6 mths free monitoring, refund of the months I didn't receive service and free installation of hm monitoring system in our new hm. A tech came out 2 wks after this call, was not able to use our current alarm stated we wld need a new system. We have yet to receive this and the company is still billing me for services I'm not receiving. I did receive a call from [redacted] about a wk after the tech came out stating they would send someone to install new system, that was in Jan. I have been billed a total of 4 mths Nov-Feb in the amount of 49.99. I will be contacting my bank to place a stop on this since [redacted] did not stop the charges after I conversed with him. I no longer want service with this co as their services are horrendously terrible, with poor follow through. I attempted to give the co a second chance after Revdex.com contacted them and the offer [redacted] presented to me.

I would like 1. refund for all months I did not receive services 2. safe home to cancel my services and 3. stop debting service fees from my checking account since I do not have any services.

Sincerely,

Business

Response:

In response to this complaint we will cancel this account and refund the account 3 months.

We appologize for any inconvenience.

Review: Signed yearly contract with company out of Brewer, Me. Notified them by phone I had dropped my phone land-line and therefore did not need their service when my contract expired. They said that that was fine and appreciated my business. Approximately 3 months later I received a call from the same named company but in Conneticut, not Maine. They claimed I owed them close to 100.00 dollars for unpaid past fees. I told them that I had not renewed my contract and that there wasn't even a phone line to report a break-in. I have told them 3 times over the phone when they called me that I had cancelled my service, they would not except my cancellation.Desired Settlement: Stop billing me for no service and accept my cancellation.

Business

Response:

the customer is on a yearly contract from December to December. He may pay his balance for 2014 and cancel if he wishes. He is aware of this as he called in January 23, 2014 and was informed of such. In terms of nothing to monitor it's teh customers responsibility to maintain a phone line, not having one does not alleviate the obligation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did not sign a contract with this company. My original contract was with a home security business out of [redacted]. I contacted the company in December and told them I no longer had a land line and I could not receive cell phone signal at my house, therefore I was not going to continue my service as no one would be living in my house and the security service would be useless. That was the last I heard from the [redacted] company. I would like to be more specific with the name of the company and the name of the person I spoke with, but my original contract and contact information is at my other house (which has the security system) and the next time I go there I will retrieve the papers and the name of the person I conversed over the phone with.

Sincerely, [redacted]

Business

Response:

[redacted], the contract you signed for is a 3 year contract which we purchased and is completely assignable. You have paid 2 years on it. You can call us at [redacted] and we can provide a copy.

Review: I am issuing a complaint for not being helped in a reasonable amount of time. I was told when I opened the account that I could always transfer it over with no additional fees. We moved on Jan 12 2014. I called the company to transfer the account on Jan 21st and spoke with a female. She advised there was indeed a fee to transfer the account of $200. She was going to see how much it would be to close the account and call me back. I never got a call back. I then called the company on the 24th and spoke with [redacted]. I explained the scenario to him. He advised to me that I was in a 5 year contract and by breaking the contract I would have to pay 90% of the terms listed. I asked him when I could schedule and appointment to transfer the account and he stated that January was full, and they did not have the schedule for February yet, but he will call me to set up the appointment. He did not return my call. I called back on the 28th of Jan to again try to schedule an appointment. I spoke with a female rep who stated I had to speak with [redacted] since he was "handling" the account. She stated he would call me in an hour. He never called. I called several times later that day until I finally reached [redacted]. We scheduled an appointment for Feb 6th since that was the only day they were available with my schedule, per [redacted] I had to be present. [redacted] stated he would let me know if they could do the instal the same day and call me back. No call back. My husband called and spoke with a rep named [redacted], he stated that they would be doing the instal on the same day as the un-instal. On the morning of Feb 6th, the technician first stated he would not instal the same day, but then stated he would have another tech instal later that day. I spoke with [redacted] about the confusion. He stated that the other rep [redacted] should have not given the ok to have the tech instal because he notated that it was ok to instal another day. We spoke the supvisor [redacted] but still cant get an instal aptDesired Settlement: I would like to no longer be liable for the contract since they have not offered us proper services.

Business

Response:

System has been moved and serviced credits have been applied customer mailed back agreement and are happy.

Consumer

Response:

We are not happy, but I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In oct. 14 requested service call security not working not returning calls and systems still not working just a run around they dont have crews in iowa but charge for something they are not providing.Desired Settlement: To send a tec to check and fix system same thing I requested 10/2014

Business

Response:

After speaking with Mr. [redacted] we determined that two of his motion detectors were not working. We decided to replace the existing detectors with 2 brand new motion detectors pre-programmed for his home. Mr. [redacted] agreed to install the motion detectors himself with the assistance of technician over the phone.

[redacted] Heath

Customer Service

Safe Home Security

([redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:still do not have working system and have not been able to arm system since 7/17/15 . motions still do not have new one and is part of contract for them to install and maintain they do not have techs in iowa and sould not able to charge for service they can not provide please call [redacted]

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: system still not working will not arm call every day no response 7/29 7/30 are the only 2 day I could arm the system and no one will call back of answer phone need help!!! Have wasted to much time for something that sould be simple.

Sincerely,

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Description: Burglar Alarm Systems Dealers

Address: 941 Moosic Road, Old Forge, Pennsylvania, United States, 18518

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