I have a Complaint ID # [redacted] on an rebate being denied by Scotts Miracle-Gro The claim was closed on 5/30/because Scotts Miracle-Gro gave the following reply on 5/18/2017:“I am sorry for the confusion on this matterI have reviewed your submission to our rebate company and everything seems to be in orderI have asked them to generate a check to you for $I would give them 3-weeks to process the check.”Now weeks already passed, I haven’t received the rebate check and online status of my rebate still shows INVALID.Would you please help me reopen the complaint?Your help will be highly appreciated! [redacted] ***
The Scotts Miracle Gro Company regrets that our consumer has experienced lawn damage after the use of Bonus S Southern Weed & FeedWe have voided the first check that was not received and have issued a new check that has been sent out by certified mailThe amount is for $to refund the purchase price of the productWe have also been in contact with the adjuster who is investigating our consumer's claim to make sure that he will be contacted with an update regarding his claim
Scotts Miracle Gro regrets that our consumer was not satisfied with the results after using Ortho Weed B GonWe are sorry to hear of our consumers' experience when contacting our helplineWe have processed a refund to honor our guaranteePlease allow 10-business days to receive the refund check
I have reviewed your claim and photosWe will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon ProductIn addition, you can purchase a lbs bag of Scotts SeedThis will be enough to overseed your lawnPlease include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number [redacted] Marysville, OH
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with her lawn following an application of Turf Builder Weed & FeedWhen used according to label directions, this type of damage, is very unusualIt is possible for a lawn disease or insect activity to be mistaken for product damageAccording to our guarantee, we have issued a refund for the product that was purchasedWe have made an offer to our consumer, as a gesture of goodwill, and without claiming liability, to go beyond our guarantee by assisting with Scotts grass seed and Scotts Starter Food to help restore the lawnThis offer has been rejected by our consumerWe have attempted to reach out to our consumer by phone, and have left a message for her to call us to discuss the situation furtherWe hope to be able work our an equitable resolution to her concerns
I am responding to the response of [redacted] he states that hundreds of calls have been received from my family members this is not true .Our phone records will surely serve as evidence to this fact As for the statement [redacted] is the broker for Scott's miracle company listed on policy is the [redacted] as the holder this is listed with [redacted] ***s supplier proof of insurance certificate of liability insurance for garden supplies at [redacted] a requirement that [redacted] requires for their suppliers this information is recorded with [redacted] I had an advocate forward the information to me si I could attempt to submit a claim Vericlaim is not allowing a claim to be submitted with the insurance company of Scott's / [redacted] I have every right to file a claim with the insurance carrier not a suggestive third party that is not court ordered to handle the claims they are not licensed insurance adjusters He claims that the mulch was purchased in March which is another lie by him it was purchased in April to be clear it was applied the next day after purchase I was told by the local [redacted] that the things I saw flying from the mulch were baby flies and was told I could use vinegar traps I am a naturalist and have every right not to use chemicals around my pets and myself and family they have no right to decide which alternative treatments [redacted] claims that my mom stated [redacted] is a friend is we never have known him before he inspected the property prior to treatment he was the closest person that used the cryonite treatment aka dry ice As for his accounting method of handwritten bills I believe no law says his bill invoices need to be computerized in no disrespect to him is business I am sure is not as commercialized as [redacted] .I have reached out to the exterminator and also forwarded him a copy of this complaint and the accusations of his business accounting methods he told me he had not received any contact from anyone other than my mom and myself As for no proof that my home is half owned by my mom that is not true my mom is co owner of our home as for a release I will toward what [redacted] offered solely it clearly states nothing of releasing Scott's the bills were the bags of mulch the removal of the infested mulch the repair of the eaves and the two treatments for the extermination the fence was a wooden privacy the damages to the fence and post I did not choose the vinyl fencing I would have chosen wooden over the vinyl I had to make an executive decision if I had only replaced portions of the wooden fence with vinyl I would have been in violation of city codes mixing vinyl and wood let alone the hodgepodge look of my property if I kept the wood and just replaced the wood sections there would be no guarantee that the termites would not eat the wood replaced termites do not eat plastic there is no way to fully eliminate termites that any company will guarantee [redacted] wanted me during our conversation to have [redacted] exterminate with chemicals who they have a contract with they would pay for two years treatments after that any termite warrantee would then turn hands to [redacted] he stated a couple wanted five years treatments and he said they told them absolutely not only two years Scott's has known of this termite problem for quite some time and all of this could have been prevented if they had recalled and discontinued this product the doj was sent a letter and an affadavavit of the facts and the conversation from [redacted] and the conversation from [redacted] mr [redacted] told me not to send any mulch back to Scott's he said it would not be a good idea I do not trust Scott's or vericlaims I have good reason not true they have told to many lies as for [redacted] I felt threatened by him I was advised by my treating doctors after they witnessed his behavior on the speaker phone when I was at my appointment when he called me and after speaking with my neighbor who witnessed his behavior outside my home it was later agreed by [redacted] who is [redacted] boss that was him outside my home by the description of my neighbors video of him and his grey Volkswagen with Delaware tags it was described as behavior erratic and violate Someone else from vericlaim or Scott's or [redacted] or the insurance could have come to my property I reported to my local [redacted] in April and also Scott's customer service of the problem with the infested mulch I have no control when Scott's turned it over to [redacted] I was contacted on June from [redacted] at his home he said this was just thrown at him and he would contact me the following week after he had a meeting at Scott's corporate office my phone records will prove all phone calls to [redacted] andScott's to prove point of contact time frame [redacted] letters date date of loss to be which is another lie I never refused inspection of my property I feared for my safety because of [redacted] behavior verbally and physically it was vericlaims that denied sending another representative As for my pets that died I never put a claim in at the time reason being they can't be replaced like a fence or repairs etc they were are babies and nothing I can do can bring them back it pains me that there death could have been prevented if the product was not sold to consumers it should have been recalled I will do everything in my power for them to get this product recalled as for the many lies told by [redacted] it was told to us that they wanted to see the dogs bodies to inspect of evidence of termites as for my property there is proper disclosure laws in real east ate that I will have to disclose the termite damage and deaths of my pets to potential buyers of the property as I was told by the realtor this will depreciate the property value I will try to send email copies of proof of purchase and I will also forward a copy of letters from all parties please note it may arrive separately thank you for your patience please allow me a few hours to scan the documents and email them Sincerely [redacted] ***
The damage their product has caused my yardRefusing to do anything about the damaged caused by their product is unacceptableAnd unfairTheir product has caused a financial burden onmeNow in order to correct the problem, I will have to pay for someone to come out and undo, then redoHow do they feel that should be acceptableSo NO, I refuse their offer, unless we can come to an agreement, of which I am satisfied,I guess the Revdex.com can advise me as to what steps to take to receive somewhat of a better solution to remedy this matterIf not remedy quicklyI will do whatever I need to doI am tired of being put on hold about this matterMy yard looks as l said before CRAP Scott's Corporate, you ought to be ashamed of yourselfI am truly handicapped and disabledAnd elderly Let's settle this matter A.S.A.PSincerely [redacted] ***
The customer does not agree to providing the original receipt in addition to proof of purchase when the bag is purchasedIt states nowhere on the bag that this is a requirementI do not feel comfortable sending in an original receipt due to the possibility that it can become lost in the mail and because it has other purchases on it, ones that could need to be returnedWithout a receipt, the majority of merchants will not grant a return or will only issue a store creditThis is not acceptableIn addition, the bag clearly has a proof of purchase label, leading the customer to believe that this form of proof is acceptable for a refund directly from Scott'sFinally, there is absolutely no reason why Scott's should not be able to accept pictures of the original receipt by e-mailObviously, the policy is put in place to inhibit customers from getting their money back, allowing the company to skirt their contractual agreement with the customer.As a result of their inaction to refund money as promised by their guarantee, I have directly contact ***The general manager, ***, in [redacted] was nice enough to extend their return policy and refunded all of my money yesterday afternoonThey shouldn't have needed to do this, because this is Scott's problem, not ***So at this point, I do not need a refund from Scott's, But I do ask you to keep this complaint on file due to the nature of the advertising complaint, specifically because other customers will experience similar problemsI finally want to note that I was recently approached by [redacted] through a focus group with Q&A research on the Plaza about what it would take to get us to switch to their serviceDuring this focus group, I was notified that the company is merging with Scott'sBecause of this experience and a prior poor experience with [redacted] , quite similar to this complaint (based on guarantee of service), I definitely will not switch lawn care providersAlthough both companies state their product is guaranteed or your money back, you have to fight them tooth and nail to get them to come through on their contractual promiseRest assured, I'll be writing numerous poor online reviews about Scott's and will NEVER buy one of their products again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 10645429, and find the resolution is satisfactory to me They seemed genuinely to understand both the need to improve their website and also fully address the lack of listening and respect (felt belittled & treated as dumb) In fact, I was impressed that they went beyond what I was requesting and offered equipment meant for small places as well as the answer on "how to" use the equipment I bought Thank you for your assistance
Scotts Miracle Gro regrets our consumer's recent experience when he called our Consumer HelplineWe have been in touch with our consumer to get feedback on the product that was used as well as his experience when contacting usWe appreciate the feedback and we are mailing him a few coupons to use toward a future purchase
The Scotts Miracle Gro Company regrets the damage that occurred to our consumer's lawn after an application of Weed B Gon Max with Crabgrass PreventerWe have been in contact with our consumer to assist with Scotts Grass Seed to repair the damaged areasTo honor our product guarantee, we will also process a refund check for the bottles that were purchasedOur consumer will send in his receipt for the purchase of the grass seed
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with his lawn after using Scotts Bonus S Southern Weed & FeedWe have received our consumer's proof of purchase, as requestedWe are continuing to work with our consumer to obtain an equitable resolutionWe are currently waiting to receive the additional items needed to review his claim
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Customer alleges he used Scotts Bonus S and it damaged his lawn He states his research showed an issue with the Bonus S product in South Carolina in and he felt this is related Customer’s email to Scotts on 5/5/states “There is a known issue with this product killing grass in the region where I live Scotts company paying customers after weed and feed products kill grass” The customer was advised that only one specific version of the Bonus S product was known to cause damage but the product he used is not that version Customer was told his claim is unrelated to last years’ issue and that there are no known issues with the product he used.In an effort to resolve, customer was offered seed and fertilizer as a customer service gesture and he refused A cash offer was then extended and customer is again not satisfiedCustomer has provided no evidence that his lawn damage is related to the use of a Scotts product Scotts has made two separate offers as customer service gestures and claimant is rejecting both There is no evidence that warrants an offer to fully replace customer’s lawnThe cash offer is still available but will require a signed release before payment can be issued The release was initially emailed to customer on 10/4/ When there was no response a second email was sent on 10/17/ A copy of those emails are attached Because customer alleges he did not receive the emails a copy of the agreement has now been sent via regular mail
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI am o.kwith this response but please understand this compliant will be opened again if the Scotts Mircale Gro fails to provide the rebate according to their email dated 7/20/10:38AMI will expect my rebate no later than 8/09/I have been very patience through out this process and they have had plenty of time to complete this request.Thanks for your help in resolving this manner Regards, [redacted]
I am rejecting this response because: As I have indicated to the Scotts company, my product use was bags of fertilizerEach bag was to treat square feetMy area of destruction is much above the area which could be corrected with twenty pounds of grass seedA refund of my purchase price of the fertilizer does not indemnify me of my lossMy most recent correspondence with the third party settlement company for Scotts included his comments that "since no other consumer has reported a problem my complaint has no validity." I have asked Scotts to come to see the destruction here and they have notI have sent their requested photos, receipts and estimates to repair the damageSince their product specifically is made for consumers and indicated on the bags"guaranteed not to burn your lawn" and "no quibble guaranty" I expect Scotts to pay the fee in the lesser of their requested estimates I obtained to repair my lawn
Scotts Miracle Gro regrets the experience that our consumer encountered when he contacted our call centerWe have been in contact with him and have agreed to accept the UPC bar code from the container this one time as a goodwill gesture
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation Hence they are rejecting my claim and not making restitution They are not rejecting the claim of their product as the cause of the original damage to the lawn In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair Had the timing been sooner they would have made restitution without delay I can supply evidence of that fact There have been such a larger number of claims the business has retained a third party to process the still outstanding claims At the time of my submission there were still in excess of claims being processed ahead of mine I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover Since the yard had been "killed" in large areas much did not recover Some is damaged but may recover with more time Therefore, we are asking for a partial repair of pallets This will not completely repair the lawn, however We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product Attached are some of the pictures that were submitted with our claim Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod Regards, [redacted]
Customer alleges the Scotts’ product malfunctioned and caused damage to his lawn There was no evidence providing confirming customer’s damage was the result of a product malfunction Further, there are no other known issues with this product causing similar damage As a customer service gesture Scotts has attempted to assist customer in the improvement of his lawn At this time Scotts and customer have reached a compromised resolution pending customer’s signature of a settlement agreement
The Scotts Miracle Gro Company regrets that our consumer has not received the rebate that he applied for on the Scotts Annual Four Step ProgramWe have followed up with our rebate fulfillment houseThe prepaid VISA card for $was issued on 7/9/and is typically received in 2-weeks from the date of issueIf the prepaid VISA card is not received by July 30th, our consumer can have a new one issued by calling ###-###-####
I have a Complaint ID # [redacted] on an rebate being denied by Scotts Miracle-Gro The claim was closed on 5/30/because Scotts Miracle-Gro gave the following reply on 5/18/2017:“I am sorry for the confusion on this matterI have reviewed your submission to our rebate company and everything seems to be in orderI have asked them to generate a check to you for $I would give them 3-weeks to process the check.”Now weeks already passed, I haven’t received the rebate check and online status of my rebate still shows INVALID.Would you please help me reopen the complaint?Your help will be highly appreciated! [redacted] ***
The Scotts Miracle Gro Company regrets that our consumer has experienced lawn damage after the use of Bonus S Southern Weed & FeedWe have voided the first check that was not received and have issued a new check that has been sent out by certified mailThe amount is for $to refund the purchase price of the productWe have also been in contact with the adjuster who is investigating our consumer's claim to make sure that he will be contacted with an update regarding his claim
Scotts Miracle Gro regrets that our consumer was not satisfied with the results after using Ortho Weed B GonWe are sorry to hear of our consumers' experience when contacting our helplineWe have processed a refund to honor our guaranteePlease allow 10-business days to receive the refund check
I have reviewed your claim and photosWe will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon ProductIn addition, you can purchase a lbs bag of Scotts SeedThis will be enough to overseed your lawnPlease include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number [redacted] Marysville, OH
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with her lawn following an application of Turf Builder Weed & FeedWhen used according to label directions, this type of damage, is very unusualIt is possible for a lawn disease or insect activity to be mistaken for product damageAccording to our guarantee, we have issued a refund for the product that was purchasedWe have made an offer to our consumer, as a gesture of goodwill, and without claiming liability, to go beyond our guarantee by assisting with Scotts grass seed and Scotts Starter Food to help restore the lawnThis offer has been rejected by our consumerWe have attempted to reach out to our consumer by phone, and have left a message for her to call us to discuss the situation furtherWe hope to be able work our an equitable resolution to her concerns
I am responding to the response of [redacted] he states that hundreds of calls have been received from my family members this is not true .Our phone records will surely serve as evidence to this fact As for the statement [redacted] is the broker for Scott's miracle company listed on policy is the [redacted] as the holder this is listed with [redacted] ***s supplier proof of insurance certificate of liability insurance for garden supplies at [redacted] a requirement that [redacted] requires for their suppliers this information is recorded with [redacted] I had an advocate forward the information to me si I could attempt to submit a claim Vericlaim is not allowing a claim to be submitted with the insurance company of Scott's / [redacted] I have every right to file a claim with the insurance carrier not a suggestive third party that is not court ordered to handle the claims they are not licensed insurance adjusters He claims that the mulch was purchased in March which is another lie by him it was purchased in April to be clear it was applied the next day after purchase I was told by the local [redacted] that the things I saw flying from the mulch were baby flies and was told I could use vinegar traps I am a naturalist and have every right not to use chemicals around my pets and myself and family they have no right to decide which alternative treatments [redacted] claims that my mom stated [redacted] is a friend is we never have known him before he inspected the property prior to treatment he was the closest person that used the cryonite treatment aka dry ice As for his accounting method of handwritten bills I believe no law says his bill invoices need to be computerized in no disrespect to him is business I am sure is not as commercialized as [redacted] .I have reached out to the exterminator and also forwarded him a copy of this complaint and the accusations of his business accounting methods he told me he had not received any contact from anyone other than my mom and myself As for no proof that my home is half owned by my mom that is not true my mom is co owner of our home as for a release I will toward what [redacted] offered solely it clearly states nothing of releasing Scott's the bills were the bags of mulch the removal of the infested mulch the repair of the eaves and the two treatments for the extermination the fence was a wooden privacy the damages to the fence and post I did not choose the vinyl fencing I would have chosen wooden over the vinyl I had to make an executive decision if I had only replaced portions of the wooden fence with vinyl I would have been in violation of city codes mixing vinyl and wood let alone the hodgepodge look of my property if I kept the wood and just replaced the wood sections there would be no guarantee that the termites would not eat the wood replaced termites do not eat plastic there is no way to fully eliminate termites that any company will guarantee [redacted] wanted me during our conversation to have [redacted] exterminate with chemicals who they have a contract with they would pay for two years treatments after that any termite warrantee would then turn hands to [redacted] he stated a couple wanted five years treatments and he said they told them absolutely not only two years Scott's has known of this termite problem for quite some time and all of this could have been prevented if they had recalled and discontinued this product the doj was sent a letter and an affadavavit of the facts and the conversation from [redacted] and the conversation from [redacted] mr [redacted] told me not to send any mulch back to Scott's he said it would not be a good idea I do not trust Scott's or vericlaims I have good reason not true they have told to many lies as for [redacted] I felt threatened by him I was advised by my treating doctors after they witnessed his behavior on the speaker phone when I was at my appointment when he called me and after speaking with my neighbor who witnessed his behavior outside my home it was later agreed by [redacted] who is [redacted] boss that was him outside my home by the description of my neighbors video of him and his grey Volkswagen with Delaware tags it was described as behavior erratic and violate Someone else from vericlaim or Scott's or [redacted] or the insurance could have come to my property I reported to my local [redacted] in April and also Scott's customer service of the problem with the infested mulch I have no control when Scott's turned it over to [redacted] I was contacted on June from [redacted] at his home he said this was just thrown at him and he would contact me the following week after he had a meeting at Scott's corporate office my phone records will prove all phone calls to [redacted] andScott's to prove point of contact time frame [redacted] letters date date of loss to be which is another lie I never refused inspection of my property I feared for my safety because of [redacted] behavior verbally and physically it was vericlaims that denied sending another representative As for my pets that died I never put a claim in at the time reason being they can't be replaced like a fence or repairs etc they were are babies and nothing I can do can bring them back it pains me that there death could have been prevented if the product was not sold to consumers it should have been recalled I will do everything in my power for them to get this product recalled as for the many lies told by [redacted] it was told to us that they wanted to see the dogs bodies to inspect of evidence of termites as for my property there is proper disclosure laws in real east ate that I will have to disclose the termite damage and deaths of my pets to potential buyers of the property as I was told by the realtor this will depreciate the property value I will try to send email copies of proof of purchase and I will also forward a copy of letters from all parties please note it may arrive separately thank you for your patience please allow me a few hours to scan the documents and email them Sincerely [redacted] ***
The damage their product has caused my yardRefusing to do anything about the damaged caused by their product is unacceptableAnd unfairTheir product has caused a financial burden onmeNow in order to correct the problem, I will have to pay for someone to come out and undo, then redoHow do they feel that should be acceptableSo NO, I refuse their offer, unless we can come to an agreement, of which I am satisfied,I guess the Revdex.com can advise me as to what steps to take to receive somewhat of a better solution to remedy this matterIf not remedy quicklyI will do whatever I need to doI am tired of being put on hold about this matterMy yard looks as l said before CRAP Scott's Corporate, you ought to be ashamed of yourselfI am truly handicapped and disabledAnd elderly Let's settle this matter A.S.A.PSincerely [redacted] ***
The customer does not agree to providing the original receipt in addition to proof of purchase when the bag is purchasedIt states nowhere on the bag that this is a requirementI do not feel comfortable sending in an original receipt due to the possibility that it can become lost in the mail and because it has other purchases on it, ones that could need to be returnedWithout a receipt, the majority of merchants will not grant a return or will only issue a store creditThis is not acceptableIn addition, the bag clearly has a proof of purchase label, leading the customer to believe that this form of proof is acceptable for a refund directly from Scott'sFinally, there is absolutely no reason why Scott's should not be able to accept pictures of the original receipt by e-mailObviously, the policy is put in place to inhibit customers from getting their money back, allowing the company to skirt their contractual agreement with the customer.As a result of their inaction to refund money as promised by their guarantee, I have directly contact ***The general manager, ***, in [redacted] was nice enough to extend their return policy and refunded all of my money yesterday afternoonThey shouldn't have needed to do this, because this is Scott's problem, not ***So at this point, I do not need a refund from Scott's, But I do ask you to keep this complaint on file due to the nature of the advertising complaint, specifically because other customers will experience similar problemsI finally want to note that I was recently approached by [redacted] through a focus group with Q&A research on the Plaza about what it would take to get us to switch to their serviceDuring this focus group, I was notified that the company is merging with Scott'sBecause of this experience and a prior poor experience with [redacted] , quite similar to this complaint (based on guarantee of service), I definitely will not switch lawn care providersAlthough both companies state their product is guaranteed or your money back, you have to fight them tooth and nail to get them to come through on their contractual promiseRest assured, I'll be writing numerous poor online reviews about Scott's and will NEVER buy one of their products again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 10645429, and find the resolution is satisfactory to me They seemed genuinely to understand both the need to improve their website and also fully address the lack of listening and respect (felt belittled & treated as dumb) In fact, I was impressed that they went beyond what I was requesting and offered equipment meant for small places as well as the answer on "how to" use the equipment I bought Thank you for your assistance
Scotts Miracle Gro regrets our consumer's recent experience when he called our Consumer HelplineWe have been in touch with our consumer to get feedback on the product that was used as well as his experience when contacting usWe appreciate the feedback and we are mailing him a few coupons to use toward a future purchase
The Scotts Miracle Gro Company regrets the damage that occurred to our consumer's lawn after an application of Weed B Gon Max with Crabgrass PreventerWe have been in contact with our consumer to assist with Scotts Grass Seed to repair the damaged areasTo honor our product guarantee, we will also process a refund check for the bottles that were purchasedOur consumer will send in his receipt for the purchase of the grass seed
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with his lawn after using Scotts Bonus S Southern Weed & FeedWe have received our consumer's proof of purchase, as requestedWe are continuing to work with our consumer to obtain an equitable resolutionWe are currently waiting to receive the additional items needed to review his claim
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Customer alleges he used Scotts Bonus S and it damaged his lawn He states his research showed an issue with the Bonus S product in South Carolina in and he felt this is related Customer’s email to Scotts on 5/5/states “There is a known issue with this product killing grass in the region where I live Scotts company paying customers after weed and feed products kill grass” The customer was advised that only one specific version of the Bonus S product was known to cause damage but the product he used is not that version Customer was told his claim is unrelated to last years’ issue and that there are no known issues with the product he used.In an effort to resolve, customer was offered seed and fertilizer as a customer service gesture and he refused A cash offer was then extended and customer is again not satisfiedCustomer has provided no evidence that his lawn damage is related to the use of a Scotts product Scotts has made two separate offers as customer service gestures and claimant is rejecting both There is no evidence that warrants an offer to fully replace customer’s lawnThe cash offer is still available but will require a signed release before payment can be issued The release was initially emailed to customer on 10/4/ When there was no response a second email was sent on 10/17/ A copy of those emails are attached Because customer alleges he did not receive the emails a copy of the agreement has now been sent via regular mail
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI am o.kwith this response but please understand this compliant will be opened again if the Scotts Mircale Gro fails to provide the rebate according to their email dated 7/20/10:38AMI will expect my rebate no later than 8/09/I have been very patience through out this process and they have had plenty of time to complete this request.Thanks for your help in resolving this manner Regards, [redacted]
I am rejecting this response because: As I have indicated to the Scotts company, my product use was bags of fertilizerEach bag was to treat square feetMy area of destruction is much above the area which could be corrected with twenty pounds of grass seedA refund of my purchase price of the fertilizer does not indemnify me of my lossMy most recent correspondence with the third party settlement company for Scotts included his comments that "since no other consumer has reported a problem my complaint has no validity." I have asked Scotts to come to see the destruction here and they have notI have sent their requested photos, receipts and estimates to repair the damageSince their product specifically is made for consumers and indicated on the bags"guaranteed not to burn your lawn" and "no quibble guaranty" I expect Scotts to pay the fee in the lesser of their requested estimates I obtained to repair my lawn
Scotts Miracle Gro regrets the experience that our consumer encountered when he contacted our call centerWe have been in contact with him and have agreed to accept the UPC bar code from the container this one time as a goodwill gesture
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation Hence they are rejecting my claim and not making restitution They are not rejecting the claim of their product as the cause of the original damage to the lawn In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair Had the timing been sooner they would have made restitution without delay I can supply evidence of that fact There have been such a larger number of claims the business has retained a third party to process the still outstanding claims At the time of my submission there were still in excess of claims being processed ahead of mine I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover Since the yard had been "killed" in large areas much did not recover Some is damaged but may recover with more time Therefore, we are asking for a partial repair of pallets This will not completely repair the lawn, however We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product Attached are some of the pictures that were submitted with our claim Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod Regards, [redacted]
Customer alleges the Scotts’ product malfunctioned and caused damage to his lawn There was no evidence providing confirming customer’s damage was the result of a product malfunction Further, there are no other known issues with this product causing similar damage As a customer service gesture Scotts has attempted to assist customer in the improvement of his lawn At this time Scotts and customer have reached a compromised resolution pending customer’s signature of a settlement agreement
The Scotts Miracle Gro Company regrets that our consumer has not received the rebate that he applied for on the Scotts Annual Four Step ProgramWe have followed up with our rebate fulfillment houseThe prepaid VISA card for $was issued on 7/9/and is typically received in 2-weeks from the date of issueIf the prepaid VISA card is not received by July 30th, our consumer can have a new one issued by calling ###-###-####