Scotts Miracle Gro regrets the damage that our consumer suffered to his lawn after using our Bonus S Weed & FeedWe deeply regret the damage caused to his lawn after the applicationWe have been in contact with him, and we are working with him to restore his lawn
Here is the forward of my email to Scotts where I sent them photos of my yard where you can see the damage I also have photos from before when I purchased the house in November for comparison purposes What is the easiest way to get this to you or added to my complaint I want to include these as in Scott's response they state that I've made no attempt to prove it was their product that caused the damage to my yard I rejected the offer of grass seed and fertilizer that was initially offered as it wouldn't cover the replacement of the monkey grass that was killed as well Please let me know about sending the photos, I have a number of them so can't send them all in one email. Thanks, *** ***
The Scotts Miracle Gro Company regrets that our consumer has not received the rebate that he applied for on the Scotts Annual Four Step ProgramWe have followed up with our rebate fulfillment houseThe prepaid VISA card for $was issued on 7/9/and is typically received in 2-weeks from the
date of issueIf the prepaid VISA card is not received by July 30th, our consumer can have a new one issued by calling ###-###-####
I am rejecting this response because:The little bit of grass seed and fertilizer they sent did not help the lawn at allThe grass is dead everywherePlease help me
We are sorry that our consumer did not get the expected results after using Scotts Turf Builder Southern Lawn FoodWe have been in contact with our consumer to assist him in receiving his refund per our guaranteeWe have processed his refund, check #***, in the amount of $89.48, which he
should receive within 10-business daysIf we can be of further assistance, we encourage him to call our helpline at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10645429, and find the resolution is satisfactory to me They seemed genuinely to understand both the need to improve their website and also fully address the lack of listening and respect (felt belittled & treated as dumb) In fact, I was impressed that they went beyond what I was requesting and offered equipment meant for small places as well as the answer on "how to" use the equipment I bought Thank you for your assistance
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to meI am o.kwith this response but please understand this compliant will be opened again if the Scotts Mircale Gro fails to provide the rebate according to their email dated 7/20/10:38AM. I will expect
my rebate no later than 8/09/I have been very patience through out this process and they have had plenty of time to complete this request.Thanks for your help in resolving this manner
Regards,
*** ***
I am rejecting this response because: The guarantee does not indicate the replacement cost of the purchase price of the product on the bagsIt indicates a no quibble guarantee leaving open the remedy of the issueThe product indicates will not burn your lawn in bold print on the face of the package in the largest type faceThe product does not discuss over use and in fact in the directions tells consumers to overlap the product while spreading itIf the burning or damage issue was a known side effect of too much product it should have been clearly specified as a risk and possibly a void of the warranty/guarantyRemember if it is not specifically spelled out as a consumer product and damage can happen we need to be warnedThe seed offered was insufficient to replace the damaged areas of the lawnThe company did receive pictures of the lawn before the damage showing no stress.The damage remainsThis was not a matter of over useThere are areas of dead lawn next to perfectly green lawnA representative from the company should have come out to see this issue as I requested many timesWith a known name like Scotts you would think that the consumer relations department would be invested in actually seeing and developing a dialogue with it's customers outside of saying what I as a consumer cannot prove, (the quality of the other batches), (no other customer complaints)I know that I take a lot of pride in my property and the lawnIt was looking good this year, in fact it looked it's best this yearAfter the placement of the Scotts product it was ruined and an eye soreScotts asked for an estimate for repair for what I thought was a good faith decision to take care of their customer as indicated in the no quibble guarantyIt seems this too is a marketing ploy
The Scotts Miracle Gro Company regrets that our consumer did not obtain the desired results after using our EZ SeedWe have received proof of purchase for bottle, and to honor our guarantee, we have made a refund of $based on the national average retail price of the productAs a gesture of
goodwill, we are processing a second refund for the additional bottle without receiving proof of purchaseIn the absence of an itemized receipt, refunds are based on the national average price of the productUnfortunately, our guarantee does not extend to professional labor, water or other supplies
I am awaiting the actual arrival of the check before accepting the response made by the business I accepted the response last time, but the check never arrived
Scotts Miracle Gro regrets that our consumer did not get the weed control that he expected after using Turf Builder Weed & FeedWe have been in contact and have honored the Scotts "No Quibble Guarantee"Our refund check for $has been processed and should be received within 10-business
days
Again, Scotts Miracle Gro regrets that our consumer was not satisfied with the results after an application of Turf Builder Bonus S Southern Weed & FeedWe have received the original proof of purchase in the form of the original UPC bar codes from the product packagingWe also have on file, a copy of the store receipt showing a max refund value of $after a store discount was givenUnfortunately, we do not refund sales tax as this is due and payable to the state in which our consumer residesTo honor our guarantee, a refund check for the purchase amount $is in process and should be received within 10-business days
I submitted this before, and I was assured by the company that they had sent a refund check, but that they were sending a new oneIt's been weeks and weeks, and none has arrivedHere's the original complaint: I have tried three different Scott products this spring, and I’m afraid I am unsatisfied with each of themI prepared the soil, planted the seed, and watered it assiduouslyHowever, a large percentage of the seed did not growSome of what did grow appears to be something other than grassI expected a far greater return on my sowing than I receivedAs per the performance guarantee on each of the packages, I am requesting a refund of the amount I spent on the seedThe purchases were for $52.67, $14.99, and $respectively; the total spent is $92.65.Consumer’s Desired Resolution:I am sick of this company lying about sending a refund checkI would like one sent by registered mail for double the guaranteed amountI should not have to write two letters and contact the Revdex.com twice to get a resolution to this matterPlease have the company send a check in the amount of $Thank you
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for in the spring of We have been in contact with our rebate fulfillment companyThey are processing the $rebate, which should be received within 2-weeks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business and find the resolution is satisfactory to me
Scotts Miracle Gro regrets the damage that our consumer suffered to his lawn after using our Bonus S Weed & FeedWe deeply regret the damage caused to his lawn after the applicationWe have been in contact with him, and we are working with him to restore his lawn
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Here is the forward of my email to Scotts where I sent them photos of my yard where you can see the damage I also have photos from before when I purchased the house in November for comparison purposes What is the easiest way to get this to you or added to my complaint I want to include these as in Scott's response they state that I've made no attempt to prove it was their product that caused the damage to my yard I rejected the offer of grass seed and fertilizer that was initially offered as it wouldn't cover the replacement of the monkey grass that was killed as well Please let me know about sending the photos, I have a number of them so can't send them all in one email. Thanks, *** ***
The Scotts Miracle Gro Company regrets that our consumer has not received the rebate that he applied for on the Scotts Annual Four Step ProgramWe have followed up with our rebate fulfillment houseThe prepaid VISA card for $was issued on 7/9/and is typically received in 2-weeks from the
date of issueIf the prepaid VISA card is not received by July 30th, our consumer can have a new one issued by calling ###-###-####
I am rejecting this response because:The little bit of grass seed and fertilizer they sent did not help the lawn at allThe grass is dead everywherePlease help me
We are sorry that our consumer did not get the expected results after using Scotts Turf Builder Southern Lawn FoodWe have been in contact with our consumer to assist him in receiving his refund per our guaranteeWe have processed his refund, check #***, in the amount of $89.48, which he
should receive within 10-business daysIf we can be of further assistance, we encourage him to call our helpline at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10645429, and find the resolution is satisfactory to me They seemed genuinely to understand both the need to improve their website and also fully address the lack of listening and respect (felt belittled & treated as dumb) In fact, I was impressed that they went beyond what I was requesting and offered equipment meant for small places as well as the answer on "how to" use the equipment I bought Thank you for your assistance
Consumer notified Revdex.com that company has addressed his complaint
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to meI am o.kwith this response but please understand this compliant will be opened again if the Scotts Mircale Gro fails to provide the rebate according to their email dated 7/20/10:38AM. I will expect
my rebate no later than 8/09/I have been very patience through out this process and they have had plenty of time to complete this request.Thanks for your help in resolving this manner
Regards,
*** ***
I am rejecting this response because: The guarantee does not indicate the replacement cost of the purchase price of the product on the bagsIt indicates a no quibble guarantee leaving open the remedy of the issueThe product indicates will not burn your lawn in bold print on the face of the package in the largest type faceThe product does not discuss over use and in fact in the directions tells consumers to overlap the product while spreading itIf the burning or damage issue was a known side effect of too much product it should have been clearly specified as a risk and possibly a void of the warranty/guarantyRemember if it is not specifically spelled out as a consumer product and damage can happen we need to be warnedThe seed offered was insufficient to replace the damaged areas of the lawnThe company did receive pictures of the lawn before the damage showing no stress.The damage remainsThis was not a matter of over useThere are areas of dead lawn next to perfectly green lawnA representative from the company should have come out to see this issue as I requested many timesWith a known name like Scotts you would think that the consumer relations department would be invested in actually seeing and developing a dialogue with it's customers outside of saying what I as a consumer cannot prove, (the quality of the other batches), (no other customer complaints)I know that I take a lot of pride in my property and the lawnIt was looking good this year, in fact it looked it's best this yearAfter the placement of the Scotts product it was ruined and an eye soreScotts asked for an estimate for repair for what I thought was a good faith decision to take care of their customer as indicated in the no quibble guarantyIt seems this too is a marketing ploy
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
Mr***, Thank you for speaking with me todayAs we spoke about, $in coupons will be in the mail to you shortly
The Scotts Miracle Gro Company regrets that our consumer did not obtain the desired results after using our EZ SeedWe have received proof of purchase for bottle, and to honor our guarantee, we have made a refund of $based on the national average retail price of the productAs a gesture of
goodwill, we are processing a second refund for the additional bottle without receiving proof of purchaseIn the absence of an itemized receipt, refunds are based on the national average price of the productUnfortunately, our guarantee does not extend to professional labor, water or other supplies
I am awaiting the actual arrival of the check before accepting the response made by the business I accepted the response last time, but the check never arrived
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Scotts Miracle Gro regrets that our consumer did not get the weed control that he expected after using Turf Builder Weed & FeedWe have been in contact and have honored the Scotts "No Quibble Guarantee"Our refund check for $has been processed and should be received within 10-business
days
Again, Scotts Miracle Gro regrets that our consumer was not satisfied with the results after an application of Turf Builder Bonus S Southern Weed & FeedWe have received the original proof of purchase in the form of the original UPC bar codes from the product packagingWe also have on file, a copy of the store receipt showing a max refund value of $after a store discount was givenUnfortunately, we do not refund sales tax as this is due and payable to the state in which our consumer residesTo honor our guarantee, a refund check for the purchase amount $is in process and should be received within 10-business days
I submitted this before, and I was assured by the company that they had sent a refund check, but that they were sending a new oneIt's been weeks and weeks, and none has arrivedHere's the original complaint: I have tried three different Scott products this spring, and I’m afraid I am unsatisfied with each of themI prepared the soil, planted the seed, and watered it assiduouslyHowever, a large percentage of the seed did not growSome of what did grow appears to be something other than grassI expected a far greater return on my sowing than I receivedAs per the performance guarantee on each of the packages, I am requesting a refund of the amount I spent on the seedThe purchases were for $52.67, $14.99, and $respectively; the total spent is $92.65.Consumer’s Desired Resolution:I am sick of this company lying about sending a refund checkI would like one sent by registered mail for double the guaranteed amountI should not have to write two letters and contact the Revdex.com twice to get a resolution to this matterPlease have the company send a check in the amount of $Thank you
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for in the spring of We have been in contact with our rebate fulfillment companyThey are processing the $rebate, which should be received within 2-weeks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business and find the resolution is satisfactory to me