We do not have staff to come out and seed the lawn for youPlus, it is getting late to seedIf you would want to purchase and pund bag of EZ seed in the spring we will reimburse you for that
The consumer is stating the damage occurred months after the product was appliedAs previously mentioned, the product will not remain in the soil for more than four months if it is applied according to the instructions providedThis points to either a misapplication of the product or to cultural issues completely unrelated to the product
While we understand the consumer’s frustration we maintain that there is no evidence that the damages are related to a product malfunction
The Scotts Miracle Gro Company regrets that our consumer has not received the refund check that we have mailed outThe first check, # ***, was processed on 8/25/It was, unfortunately, returned to us as undeliverable and mailed again on 7/24/We have processed a new refund check, #***,
that will leave our office tomorrow, 10/8/15 by certified mailAgain, we regret the inconvenience and we anticipate that our consumer should receive the reissued check in a timely manner
The Scotts Miracle Gro Company regrets that our consumer did not have a good experience when contacting us by online chatScotts products are covered by a "No-Quibble Guarantee," with proof of purchaseThe proof of purchase is either the original itemized store receipt and/or the UPC bar code from
the product packaging to be mailed to us by US mailOnce we receive these items, we will promptly issue a refund check
From: Mister Shaw [mailto:[email protected]] Sent: Tuesday, March 08, 5:PMTo: Revdex.comSubject: RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #11146933.Kathy Giere:Have you heard anything from the business? You may recall it was originally sent to the wrong subsidiary (and we lost time).Would it be appropriate to inquire where they are at in responding. Thank you in advance for your work.Complaint has been sent to the business Sent Via: Email (ODR) From: Revdex.com of Central Ohio, Inc To: Mrm shaw Subject: Complaint has been sent to the business Date Sent: 3/2/10:06:AM Attachments: Click here for printer friendly version Mr Shaw Hermann Dr. Houston , TX, 77004 Dear Mr Shaw: This message concerns complaint ID submitted on 2/19/against Scotts Miracle Gro. Thank you for contacting your Revdex.comYour complaint has been sent to the business for their response We will forward any response we receive from the business and provide you the opportunity to review it and to indicate whether you find the response acceptable.In the meantime, any written documentation you have should be submitted to Revdex.com to review and to add to your complaint filePlease email it to [email protected] or fax it to 614-486-or mail it to Revdex.com, Dublin Rd, Columbus, OH 43215-1005. If your complaint resolves, please let us know so we can close the complaint accordingly.The text of your complaint will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Regards,Kathy Giere [email protected]
Scotts Miracle Gro regrets that our consumer did not receive the refund that she was requesting per our guaranteeWe have been in contact with our consumer's son regarding her refund requestAs we explained, while this is very unusual, we never received the receipt that was mailed to us in July
We advised that we would accept a store printout of the receipt in lieu of the receipt that was never receivedIt was indicated to us that our consumer was in possession of the UPC bar codes from the packages that were usedThese are a valid Proof of Purchase, and upon receiving these, we will promptly issue a refund to honor our guarantee
Have left a message for Mr*** to call us back. We will be happy to review this for himHe will need to send us proof of purchase (either UPC codes or an orgional cash register receipt)
The Scotts Miracle Gro Company regrets that our consumer has experienced lawn damage after the use of Bonus S Southern Weed & FeedWe have voided the first
check that was not received and have issued a new check that has been sent out by certified mailThe amount is for $to refund the purchase price of the productWe have also been in contact with the adjuster who is investigating our consumer's claim to make sure that he will be contacted with an update regarding his claim
The Scotts Miracle Gro Company regrets that we did not receive the email communications that our consumer attempted to send to usWe are sorry that the Hyponex by Scotts Potting Soil did not meet our consumer's expectationsWe appreciate the feedback, and we have alerted our Quality Assurance
Department so that they can investigate furtherWe are processing a refund check for $3.72, which should be received within 10-business days
The Scotts Miracle Gro Company regrets any delay in processing the refund check to cover our guaranteeCheck number for $was issued on 6/10/and should be received within 10-business daysUnfortunately, we do not refund for sales tax as this is due and payable to the
state
The Scotts Miracle Gro Company regrets that our consumer did not receive the refund check that was processed on 7/23/in the amount of $After being notified by our consumer that the check was never received, we are in the process of sending a new check for $This new check should
arrive within 10-business days
I am rejecting this response because: the reason they are giving are THEIR "CONCLUSIONS", NOT "FACTS", and wanting to escape liabilityThey have NO EVIDENCE supporting their claimsNO INVESTIGATION was ever completedMy father was willing to send them a sample of his soil but they rejected that stating "well then we will deny it based on him never using their product." How can you deny due to over usage AND never have used their product?My father is METICULOUS!!!!!! So much so that he chose to take extra precaution by using the product in September (FACT) to ENSURE that the weed killer would be out of the soil by June when he plants his flowers(FACT) He planted the same flowers in flower boxes that were not treated with the weed killer (FACT) and those are alive and doing well(FACT) The ones where the weed killer was sprayed died(FACT) Like I mentioned before, he has planted these same type of flowers every year for years (FACT) and this is the only year they died (FACT) and the only year he used their product.(FACT) Where are their facts? Where is their evidence? What investigation other then asking a scientist states away?If every company rejected complaints based on their claims: "it is the consumers fault" and you allowed that to be acceptable, with no evidence to support their claims, you would be out of business
Regards,
*** ***
The Scotts Company is not disputing the consumer’s lawn is in poor condition and made no mention that consumer did not attempt to prove his claim. Instead, the Scotts Company contends that evidence consumer provided does not confirm the damage is related to the use of a Scotts product. There are many variables that could cause this damage including, but not limited to, fungus, disease, drought and insect activity.There are no known issues with the product the consumer used and The Scotts Company denies any liability for damage The Scotts Company made multiple attempts to resolve as a compromised customer service gesture but these offers have been rejected Consumer's demand to have his lawn replaced is not reasonable or warranted
We were unable to find any correspondence from Ms*** regarding the issues she experienced We would have been able to better assist her and troubleshoot her unit, should we have heard from her (either by e-mail or phone).Also, we were unable to find any purchases matching the ones
mentioned by her Attached is a screen shot of all her orders for reference The only order we have of hers for an AeroGarden Sprout (pods) occurred in May (Order #*** Which does not match with the dates nor the amount she mentions.We'll be happy to help her troubleshoot the gardens she purchased in January, if she could call customer service directly at ###-###-#### However, we would not be able to provide her with any refunds, as she did not purchase the items directly with us
Customer alleges product damage to his lawn. A local
adjuster was sent to inspect and document the extent of damage to the
customer’s lawn. The local adjuster measured square feet of damage
that could potentially be related to the use of the product in question.
An estimate was prepared that included the removal and replacement of the
damaged areas, topsoil, water, labor, tax and the hauling away of all
debris. This estimate came to $and an offer of this amount was
extended to the customer on 9-25-15.
Customer submitted an estimate for repairs to square feet
of damage. This is almost double the area noted by the local adjuster.
Further, the estimate submitted by customer includes repairs to anything
damaged during excavation including pipes, drain lines and phoneThere is no
mention of providing a refund if these items are not damaged during
excavation. The estimate comes in at over $20,000. This is not a
reasonable estimate for the documented damages.
Customer has not provided any additional information that would
warrant a change in the offer. As a result, the original offer of
$remains
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation. Hence they are rejecting my claim and not making restitution. They are not rejecting the claim of their product as the cause of the original damage to the lawn. In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair. Had the timing been sooner they would have made restitution without delay. I can supply evidence of that fact. There have been such a larger number of claims the business has retained a third party to process the still outstanding claims. At the time of my submission there were still in excess of claims being processed ahead of mine. I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard. We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover. Since the yard had been "killed" in large areas much did not recover. Some is damaged but may recover with more time. Therefore, we are asking for a partial repair of pallets. This will not completely repair the lawn, however. We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product. Attached are some of the pictures that were submitted with our claim. Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair. The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod
Regards,
*** ***
I have entered the request for this to be paid againThere was a typo when it was entered priorThe check should be cut to him soon
We do not have staff to come out and seed the lawn for youPlus, it is getting late to seedIf you would want to purchase and pund bag of EZ seed in the spring we will reimburse you for that
The consumer is stating the damage occurred months after the product was appliedAs previously mentioned, the product will not remain in the soil for more than four months if it is applied according to the instructions providedThis points to either a misapplication of the product or to cultural issues completely unrelated to the product
While we understand the consumer’s frustration we maintain that there is no evidence that the damages are related to a product malfunction
The Scotts Miracle Gro Company regrets that our consumer has not received the refund check that we have mailed outThe first check, # ***, was processed on 8/25/It was, unfortunately, returned to us as undeliverable and mailed again on 7/24/We have processed a new refund check, #***,
that will leave our office tomorrow, 10/8/15 by certified mailAgain, we regret the inconvenience and we anticipate that our consumer should receive the reissued check in a timely manner
The Scotts Miracle Gro Company regrets that our consumer did not have a good experience when contacting us by online chatScotts products are covered by a "No-Quibble Guarantee," with proof of purchaseThe proof of purchase is either the original itemized store receipt and/or the UPC bar code from
the product packaging to be mailed to us by US mailOnce we receive these items, we will promptly issue a refund check
From: Mister Shaw [mailto:[email protected]] Sent: Tuesday, March 08, 5:PMTo: Revdex.comSubject: RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #11146933.Kathy Giere:Have you heard anything from the business? You may recall it was originally sent to the wrong subsidiary (and we lost time).Would it be appropriate to inquire where they are at in responding. Thank you in advance for your work.Complaint has been sent to the business Sent Via: Email (ODR) From: Revdex.com of Central Ohio, Inc To: Mrm shaw Subject: Complaint has been sent to the business Date Sent: 3/2/10:06:AM Attachments: Click here for printer friendly version Mr Shaw Hermann Dr. Houston , TX, 77004 Dear Mr Shaw: This message concerns complaint ID submitted on 2/19/against Scotts Miracle Gro. Thank you for contacting your Revdex.comYour complaint has been sent to the business for their response We will forward any response we receive from the business and provide you the opportunity to review it and to indicate whether you find the response acceptable.In the meantime, any written documentation you have should be submitted to Revdex.com to review and to add to your complaint filePlease email it to [email protected] or fax it to 614-486-or mail it to Revdex.com, Dublin Rd, Columbus, OH 43215-1005. If your complaint resolves, please let us know so we can close the complaint accordingly.The text of your complaint will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Regards,Kathy Giere [email protected]
Scotts Miracle Gro regrets that our consumer did not receive the refund that she was requesting per our guaranteeWe have been in contact with our consumer's son regarding her refund requestAs we explained, while this is very unusual, we never received the receipt that was mailed to us in July
We advised that we would accept a store printout of the receipt in lieu of the receipt that was never receivedIt was indicated to us that our consumer was in possession of the UPC bar codes from the packages that were usedThese are a valid Proof of Purchase, and upon receiving these, we will promptly issue a refund to honor our guarantee
Have left a message for Mr*** to call us back. We will be happy to review this for himHe will need to send us proof of purchase (either UPC codes or an orgional cash register receipt)
The Scotts Miracle Gro Company regrets that our consumer has experienced lawn damage after the use of Bonus S Southern Weed & FeedWe have voided the first
check that was not received and have issued a new check that has been sent out by certified mailThe amount is for $to refund the purchase price of the productWe have also been in contact with the adjuster who is investigating our consumer's claim to make sure that he will be contacted with an update regarding his claim
The Scotts Miracle Gro Company regrets that we did not receive the email communications that our consumer attempted to send to usWe are sorry that the Hyponex by Scotts Potting Soil did not meet our consumer's expectationsWe appreciate the feedback, and we have alerted our Quality Assurance
Department so that they can investigate furtherWe are processing a refund check for $3.72, which should be received within 10-business days
The Scotts Miracle Gro Company regrets any delay in processing the refund check to cover our guaranteeCheck number for $was issued on 6/10/and should be received within 10-business daysUnfortunately, we do not refund for sales tax as this is due and payable to the
state
** ***, I am sorry tohear about your concernIf you will advise if the address on this complaint is correct, I will forward you $in Miracle Gro Coupons
The Scotts Miracle Gro Company regrets that our consumer did not receive the refund check that was processed on 7/23/in the amount of $After being notified by our consumer that the check was never received, we are in the process of sending a new check for $This new check should
arrive within 10-business days
I am rejecting this response because: the reason they are giving are THEIR "CONCLUSIONS", NOT "FACTS", and wanting to escape liabilityThey have NO EVIDENCE supporting their claimsNO INVESTIGATION was ever completedMy father was willing to send them a sample of his soil but they rejected that stating "well then we will deny it based on him never using their product." How can you deny due to over usage AND never have used their product?My father is METICULOUS!!!!!! So much so that he chose to take extra precaution by using the product in September (FACT) to ENSURE that the weed killer would be out of the soil by June when he plants his flowers(FACT) He planted the same flowers in flower boxes that were not treated with the weed killer (FACT) and those are alive and doing well(FACT) The ones where the weed killer was sprayed died(FACT) Like I mentioned before, he has planted these same type of flowers every year for years (FACT) and this is the only year they died (FACT) and the only year he used their product.(FACT) Where are their facts? Where is their evidence? What investigation other then asking a scientist states away?If every company rejected complaints based on their claims: "it is the consumers fault" and you allowed that to be acceptable, with no evidence to support their claims, you would be out of business
Regards,
*** ***
The Scotts Company is not disputing the consumer’s lawn is in poor condition and made no mention that consumer did not attempt to prove his claim. Instead, the Scotts Company contends that evidence consumer provided does not confirm the damage is related to the use of a Scotts product. There are many variables that could cause this damage including, but not limited to, fungus, disease, drought and insect activity.There are no known issues with the product the consumer used and The Scotts Company denies any liability for damage The Scotts Company made multiple attempts to resolve as a compromised customer service gesture but these offers have been rejected Consumer's demand to have his lawn replaced is not reasonable or warranted
We were unable to find any correspondence from Ms*** regarding the issues she experienced We would have been able to better assist her and troubleshoot her unit, should we have heard from her (either by e-mail or phone).Also, we were unable to find any purchases matching the ones
mentioned by her Attached is a screen shot of all her orders for reference The only order we have of hers for an AeroGarden Sprout (pods) occurred in May (Order #*** Which does not match with the dates nor the amount she mentions.We'll be happy to help her troubleshoot the gardens she purchased in January, if she could call customer service directly at ###-###-#### However, we would not be able to provide her with any refunds, as she did not purchase the items directly with us
I am processing a check for $to be sent tothe customer
Customer alleges product damage to his lawn. A local
adjuster was sent to inspect and document the extent of damage to the
customer’s lawn. The local adjuster measured square feet of damage
that could potentially be related to the use of the product in question.
An estimate was prepared that included the removal and replacement of the
damaged areas, topsoil, water, labor, tax and the hauling away of all
debris. This estimate came to $and an offer of this amount was
extended to the customer on 9-25-15.
Customer submitted an estimate for repairs to square feet
of damage. This is almost double the area noted by the local adjuster.
Further, the estimate submitted by customer includes repairs to anything
damaged during excavation including pipes, drain lines and phoneThere is no
mention of providing a refund if these items are not damaged during
excavation. The estimate comes in at over $20,000. This is not a
reasonable estimate for the documented damages.
Customer has not provided any additional information that would
warrant a change in the offer. As a result, the original offer of
$remains
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation. Hence they are rejecting my claim and not making restitution. They are not rejecting the claim of their product as the cause of the original damage to the lawn. In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair. Had the timing been sooner they would have made restitution without delay. I can supply evidence of that fact. There have been such a larger number of claims the business has retained a third party to process the still outstanding claims. At the time of my submission there were still in excess of claims being processed ahead of mine. I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard. We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover. Since the yard had been "killed" in large areas much did not recover. Some is damaged but may recover with more time. Therefore, we are asking for a partial repair of pallets. This will not completely repair the lawn, however. We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product. Attached are some of the pictures that were submitted with our claim. Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair. The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod
Regards,
*** ***