Wanted to let you know the Complaint against, "Scotts Miracle-gro" has been resolved I appreciate very much all the help you gave, assisting me in this matter
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation. Hence they are rejecting my claim and not making restitution. They are not rejecting the claim of their product as the cause of the original damage to the lawn. In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair. Had the timing been sooner they would have made restitution without delay. I can supply evidence of that fact. There have been such a larger number of claims the business has retained a third party to process the still outstanding claims. At the time of my submission there were still in excess of claims being processed ahead of mine. I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard. We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover. Since the yard had been "killed" in large areas much did not recover. Some is damaged but may recover with more time. Therefore, we are asking for a partial repair of pallets. This will not completely repair the lawn, however. We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product. Attached are some of the pictures that were submitted with our claim. Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair. The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod
Regards,
*** ***
The Scotts Miracle Gro Company regrets the experience that our consumer had with our Earthgro Color Advantage MulchOur products are backed by a "No Quibble Guarantee" with proof of purchaseWe have sent an email to our consumer with our mailing address to submit Proof of PurchaseIf we can
assist further, please contact us at http://www.scotts.com/smg/gosite/Scotts-v2/help
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for after purchasing the Step Annual ProgramWe have been in touch with our consumer to obtain the information needed to process the rebateOur rebate fulfillment company has been advised of
the issue and are processing the $rebateOur consumer should expect to receive it within 2-weeks
I have reviewed your claim and photosWe will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon Product. In addition, you can purchase a lbs bag of Scotts SeedThis will be enough to overseed your
lawnPlease include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number ***Marysville, OH
Scotts Miracle Gro regrets that our consumer had damage to her lawn after an application of Scotts Bonus S Weed & FeedWe have been in contact and will be reviewing the damage to see what we can do to assist with the repair of the lawn
Scotts Miracle Gro regrets our consumer's experience with our Miracle Gro Potting MixUnfortunately, we are not able to ship directly to our consumers, however, there are many retailers who sell our products onlineWe have processed a $refund for the product which should be received within
10-business days
Scotts Miracle Gro is sorry that our consumer did not receive the results that he expected after using Turf Builder Bonus S Weed & FeedWe have been in contact with him to receive his receipt for the purchaseHis refund check has been issued and should be received within 10-business
days
Scotts Miracle Gro regrets that our consumer was not satisfied with the results after using Ortho Weed B GonWe are sorry to hear of our consumers' experience when contacting our helplineWe have processed a refund to honor our guaranteePlease allow 10-business days to receive the refund
check
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI want to further thank the Ohio Revdex.com for
there dedication in resolving this issue and the customer service representative I spoke with who was very professional and pleasant to speak withI like millions of other consumers appreciate you!!
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with his lawn after using Scotts Bonus S Southern Weed & FeedWe have received our consumer's proof of purchase, as requestedWe are continuing to work with our consumer to obtain an equitable resolutionWe
are currently waiting to receive the additional items needed to review his claim
The Scotts Miracle Gro Company regrets that our consumer has not received her refund check for the products that did not work to her satisfactionWe have received her proof of purchase on 6/29/We are currently processing a refund check for $62.24, which should be received within 2-
weeks
Your further assistance is requested.There was no message from anyone included in your below 2/22/communicationTherefore, I have nothing to respond to (in your Revdex.com answer selections).I faxed you additional background information 2/23/16.Your assistance is appreciated
The Scotts Miracle Gro Company regrets the recent experience that our consumer had when attempting to find information on our website regarding spreader settings We also regret that she was not able to obtain the information when chatting with us through our websiteWe have been in contact
with our consumer to obtain feedback and suggestions for improvement of both our website content and our level of service via our online chatWe appreciate the feedback and we are working to improve our online experience for our consumers
Scotts Miracle Gro regrets that our consumer was not able to use her Prepaid VISA Card as expectedThis is not a typical experience and we regret that our consumer did not have a good experience when contacting our helplineWe appreciate feedback from our consumers, and we have issued a refund
check to replace the VISA cardPlease allow 10-business days to receive the refund check
Scotts Miracle Gro regrets that our consumer found the *** Concentrate Plus label misleadingIn the directions for use, the label states "For easy to kill weeds such as seedlings, use fl oz (6Tbs) per gallon of water." "For best results add fl oz (Tbs) per gallon of water." For normal
weeds, using oz per gallon of water, the oz bottle will cover 3,square feetFor hard to kill weeds, the oz container will cover 1,square feet when mixed at oz per gallon of waterWe hope that this helps clarify the mixing and coverage for the pz container
Wanted to let you know the Complaint against, "Scotts Miracle-gro" has been resolved I appreciate very much all the help you gave, assisting me in this matter
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation. Hence they are rejecting my claim and not making restitution. They are not rejecting the claim of their product as the cause of the original damage to the lawn. In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair. Had the timing been sooner they would have made restitution without delay. I can supply evidence of that fact. There have been such a larger number of claims the business has retained a third party to process the still outstanding claims. At the time of my submission there were still in excess of claims being processed ahead of mine. I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard. We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover. Since the yard had been "killed" in large areas much did not recover. Some is damaged but may recover with more time. Therefore, we are asking for a partial repair of pallets. This will not completely repair the lawn, however. We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product. Attached are some of the pictures that were submitted with our claim. Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair. The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod
Regards,
*** ***
The Scotts Miracle Gro Company regrets the experience that our consumer had with our Earthgro Color Advantage MulchOur products are backed by a "No Quibble Guarantee" with proof of purchaseWe have sent an email to our consumer with our mailing address to submit Proof of PurchaseIf we can
assist further, please contact us at http://www.scotts.com/smg/gosite/Scotts-v2/help
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for after purchasing the Step Annual ProgramWe have been in touch with our consumer to obtain the information needed to process the rebateOur rebate fulfillment company has been advised of
the issue and are processing the $rebateOur consumer should expect to receive it within 2-weeks
I have reviewed your claim and photosWe will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon Product. In addition, you can purchase a lbs bag of Scotts SeedThis will be enough to overseed your
lawnPlease include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number ***Marysville, OH
Can you please give me more information regarding this?
Scotts Miracle Gro regrets that our consumer had damage to her lawn after an application of Scotts Bonus S Weed & FeedWe have been in contact and will be reviewing the damage to see what we can do to assist with the repair of the lawn
Scotts Miracle Gro regrets our consumer's experience with our Miracle Gro Potting MixUnfortunately, we are not able to ship directly to our consumers, however, there are many retailers who sell our products onlineWe have processed a $refund for the product which should be received within
10-business days
Scotts Miracle Gro is sorry that our consumer did not receive the results that he expected after using Turf Builder Bonus S Weed & FeedWe have been in contact with him to receive his receipt for the purchaseHis refund check has been issued and should be received within 10-business
days
Scotts Miracle Gro regrets that our consumer was not satisfied with the results after using Ortho Weed B GonWe are sorry to hear of our consumers' experience when contacting our helplineWe have processed a refund to honor our guaranteePlease allow 10-business days to receive the refund
check
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI want to further thank the Ohio Revdex.com for
there dedication in resolving this issue and the customer service representative I spoke with who was very professional and pleasant to speak withI like millions of other consumers appreciate you!!
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with his lawn after using Scotts Bonus S Southern Weed & FeedWe have received our consumer's proof of purchase, as requestedWe are continuing to work with our consumer to obtain an equitable resolutionWe
are currently waiting to receive the additional items needed to review his claim
I rec'd a $refund & I am satisfied that this action has remedied & resolved this matterThanks for your follow-up!!
The Scotts Miracle Gro Company regrets that our consumer has not received her refund check for the products that did not work to her satisfactionWe have received her proof of purchase on 6/29/We are currently processing a refund check for $62.24, which should be received within 2-
weeks
Your further assistance is requested.There was no message from anyone included in your below 2/22/communicationTherefore, I have nothing to respond to (in your Revdex.com answer selections).I faxed you additional background information 2/23/16.Your assistance is appreciated
I am rejecting this response because: Would Prefer a check instead of coupons, as I am years old-and cant garden that much
The Scotts Miracle Gro Company regrets the recent experience that our consumer had when attempting to find information on our website regarding spreader settings We also regret that she was not able to obtain the information when chatting with us through our websiteWe have been in contact
with our consumer to obtain feedback and suggestions for improvement of both our website content and our level of service via our online chatWe appreciate the feedback and we are working to improve our online experience for our consumers
Scotts Miracle Gro regrets that our consumer was not able to use her Prepaid VISA Card as expectedThis is not a typical experience and we regret that our consumer did not have a good experience when contacting our helplineWe appreciate feedback from our consumers, and we have issued a refund
check to replace the VISA cardPlease allow 10-business days to receive the refund check
Received a refund for product purchasedThe resolution was quick and professional Thank you very much for your assistance Revdex.com.Sincerely,** ***
Scotts Miracle Gro regrets that our consumer found the *** Concentrate Plus label misleadingIn the directions for use, the label states "For easy to kill weeds such as seedlings, use fl oz (6Tbs) per gallon of water." "For best results add fl oz (Tbs) per gallon of water." For normal
weeds, using oz per gallon of water, the oz bottle will cover 3,square feetFor hard to kill weeds, the oz container will cover 1,square feet when mixed at oz per gallon of waterWe hope that this helps clarify the mixing and coverage for the pz container