I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meNot really but we just wont purchase any more Aerogarden items
Wanted to let you know the Complaint against, "Scotts Miracle-gro" has been resolved I appreciate very much all the help you gave, assisting me in this matter
I have reviewed your claim and photosWe will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon Product. In addition, you can purchase a lbs bag of Scotts SeedThis will be enough to overseed your
lawnPlease include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number ***Marysville, OH
Scotts Miracle Gro regrets that our consumer had damage to her lawn after an application of Scotts Bonus S Weed & FeedWe have been in contact and will be reviewing the damage to see what we can do to assist with the repair of the lawn
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for after purchasing the Step Annual ProgramWe have been in touch with our consumer to obtain the information needed to process the rebateOur rebate fulfillment company has been advised of
the issue and are processing the $rebateOur consumer should expect to receive it within 2-weeks
The Scotts Miracle Gro Company regrets the experience that our consumer had with our Earthgro Color Advantage MulchOur products are backed by a "No Quibble Guarantee" with proof of purchaseWe have sent an email to our consumer with our mailing address to submit Proof of PurchaseIf we can
assist further, please contact us at http://www.scotts.com/smg/gosite/Scotts-v2/help
Scotts Miracle Gro is sorry that our consumer did not receive the results that he expected after using Turf Builder Bonus S Weed & FeedWe have been in contact with him to receive his receipt for the purchaseHis refund check has been issued and should be received within 10-business
days
Scotts Miracle Gro regrets our consumer's experience with our Miracle Gro Potting MixUnfortunately, we are not able to ship directly to our consumers, however, there are many retailers who sell our products onlineWe have processed a $refund for the product which should be received within
10-business days
Scotts Miracle Gro regrets that our consumer was not satisfied with the results after using Ortho Weed B GonWe are sorry to hear of our consumers' experience when contacting our helplineWe have processed a refund to honor our guaranteePlease allow 10-business days to receive the refund
check
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with his lawn after using Scotts Bonus S Southern Weed & FeedWe have received our consumer's proof of purchase, as requestedWe are continuing to work with our consumer to obtain an equitable resolutionWe
are currently waiting to receive the additional items needed to review his claim
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI want to further thank the Ohio Revdex.com for
there dedication in resolving this issue and the customer service representative I spoke with who was very professional and pleasant to speak withI like millions of other consumers appreciate you!!
The Scotts Miracle Gro Company regrets that our consumer has not received her refund check for the products that did not work to her satisfactionWe have received her proof of purchase on 6/29/We are currently processing a refund check for $62.24, which should be received within 2-
weeks
Your further assistance is requested.There was no message from anyone included in your below 2/22/communicationTherefore, I have nothing to respond to (in your Revdex.com answer selections).I faxed you additional background information 2/23/16.Your assistance is appreciated
The Scotts Miracle Gro Company regrets the recent experience that our consumer had when attempting to find information on our website regarding spreader settings We also regret that she was not able to obtain the information when chatting with us through our websiteWe have been in contact
with our consumer to obtain feedback and suggestions for improvement of both our website content and our level of service via our online chatWe appreciate the feedback and we are working to improve our online experience for our consumers
Scotts Miracle Gro regrets that our consumer was not able to use her Prepaid VISA Card as expectedThis is not a typical experience and we regret that our consumer did not have a good experience when contacting our helplineWe appreciate feedback from our consumers, and we have issued a refund
check to replace the VISA cardPlease allow 10-business days to receive the refund check
The Scotts Miracle Gro Company regrets that our consumer has not received his refund checks that we have mailed to him Check #*** was mailed on 7/23/A replacement check, # ***, was mailed on 10/29/We are mailing a second replacement check, #***, by certified mailWe have advised our consumer of the tracking number, and expect that this check will be received without further incident
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meNot really but we just wont purchase any more Aerogarden items
Wanted to let you know the Complaint against, "Scotts Miracle-gro" has been resolved I appreciate very much all the help you gave, assisting me in this matter
I have reviewed your claim and photosWe will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon Product. In addition, you can purchase a lbs bag of Scotts SeedThis will be enough to overseed your
lawnPlease include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number ***Marysville, OH
Can you please give me more information regarding this?
Scotts Miracle Gro regrets that our consumer had damage to her lawn after an application of Scotts Bonus S Weed & FeedWe have been in contact and will be reviewing the damage to see what we can do to assist with the repair of the lawn
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for after purchasing the Step Annual ProgramWe have been in touch with our consumer to obtain the information needed to process the rebateOur rebate fulfillment company has been advised of
the issue and are processing the $rebateOur consumer should expect to receive it within 2-weeks
The Scotts Miracle Gro Company regrets the experience that our consumer had with our Earthgro Color Advantage MulchOur products are backed by a "No Quibble Guarantee" with proof of purchaseWe have sent an email to our consumer with our mailing address to submit Proof of PurchaseIf we can
assist further, please contact us at http://www.scotts.com/smg/gosite/Scotts-v2/help
Scotts Miracle Gro is sorry that our consumer did not receive the results that he expected after using Turf Builder Bonus S Weed & FeedWe have been in contact with him to receive his receipt for the purchaseHis refund check has been issued and should be received within 10-business
days
Scotts Miracle Gro regrets our consumer's experience with our Miracle Gro Potting MixUnfortunately, we are not able to ship directly to our consumers, however, there are many retailers who sell our products onlineWe have processed a $refund for the product which should be received within
10-business days
Scotts Miracle Gro regrets that our consumer was not satisfied with the results after using Ortho Weed B GonWe are sorry to hear of our consumers' experience when contacting our helplineWe have processed a refund to honor our guaranteePlease allow 10-business days to receive the refund
check
I rec'd a $refund & I am satisfied that this action has remedied & resolved this matterThanks for your follow-up!!
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with his lawn after using Scotts Bonus S Southern Weed & FeedWe have received our consumer's proof of purchase, as requestedWe are continuing to work with our consumer to obtain an equitable resolutionWe
are currently waiting to receive the additional items needed to review his claim
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI want to further thank the Ohio Revdex.com for
there dedication in resolving this issue and the customer service representative I spoke with who was very professional and pleasant to speak withI like millions of other consumers appreciate you!!
The Scotts Miracle Gro Company regrets that our consumer has not received her refund check for the products that did not work to her satisfactionWe have received her proof of purchase on 6/29/We are currently processing a refund check for $62.24, which should be received within 2-
weeks
Your further assistance is requested.There was no message from anyone included in your below 2/22/communicationTherefore, I have nothing to respond to (in your Revdex.com answer selections).I faxed you additional background information 2/23/16.Your assistance is appreciated
I am rejecting this response because: Would Prefer a check instead of coupons, as I am years old-and cant garden that much
Received a refund for product purchasedThe resolution was quick and professional Thank you very much for your assistance Revdex.com.Sincerely,** ***
The Scotts Miracle Gro Company regrets the recent experience that our consumer had when attempting to find information on our website regarding spreader settings We also regret that she was not able to obtain the information when chatting with us through our websiteWe have been in contact
with our consumer to obtain feedback and suggestions for improvement of both our website content and our level of service via our online chatWe appreciate the feedback and we are working to improve our online experience for our consumers
Scotts Miracle Gro regrets that our consumer was not able to use her Prepaid VISA Card as expectedThis is not a typical experience and we regret that our consumer did not have a good experience when contacting our helplineWe appreciate feedback from our consumers, and we have issued a refund
check to replace the VISA cardPlease allow 10-business days to receive the refund check
The Scotts Miracle Gro Company regrets that our consumer has not received his refund checks that we have mailed to him Check #*** was mailed on 7/23/A replacement check, # ***, was mailed on 10/29/We are mailing a second replacement check, #***, by certified mailWe have advised our consumer of the tracking number, and expect that this check will be received without further incident