Samsung Electronics America

Samsung has contacted the customer regarding their TelevisionThe customer has been offered a one-time free of charge repair and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorUnfortunately, there will be no additional accommodations due to the customer waiting months to follow upThe customer would be responsible for any repair service cost for the refrigeratorWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to being charged $for the TrapromotionE-Commerce has advised that a refund in the amount of $300.00; reference Refund number [redacted] was issued on 1/25/for the Travalue adjustment charge Please allow 3- business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent who handled the claim spoke with Ms [redacted] on 5/30/to discuss the claim Ms [redacted] informed the agent that *** was coming to replace her unit that day (5/30/17) however, she still has damaged clothes The agent advised Ms [redacted] to take pictures, write an itemized list with prices and send an email with reference to ticket number of [redacted] to them for review We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit An ExchReqOrder Allocated e-mail was sent on 9/07/informing Mr [redacted] that the On-site exchange is being processed to be shipped/delivered by [redacted] Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I'm still out $and no clue with what is wrong with my fridge Regards, [redacted]

Dear Mr [redacted] Sr:Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because:The response is a canned reply that tries to validate flawed products It does validate the multitude of internet sites describing the Samsung washing machine flaws and the denial by Samsung of problems Regards, [redacted] ***

On July 20th my wife called to report the LCD on her Samsung Galaxy Shad stopped working She was advised to send it in, which she didI'm going to save all the details in between, but suffice it to say we were originally told that we were going to be charged for the repair, after a Revdex.com and much frustrating conversation, Samsung agreed to waive the feeInstead of repairing the phone, it was returned unrepaired, according to Samsung, by "customer request", we made no such request After numerous additional phone calls with support, the phone was recalled to Samsung for repair I then spoke with Roosevelt and Kristen in the RMA Center (both managers) who assured me that the phone would be immediately repaired and returned On 8/I was told I would have it 8/8, on 8/I was told I would have it 8/9, on 8/I was told I would have it 8/10, on 8/I was told I would have it 8/It finally arrived 8/ On 8/(days after the original shipment) I opened the box to find a repaired phone without the SIM Card Tray, meaning I am unable to use the phone An additional hour on the phone yields the answer that it will be 7-days for me to receive a SIM card tray OVER DAYS AFTER PHONE WAS SENT FOR REPAIR! Each and every step of the way I have been given inaccurate information by Samsung reps, told things that were just plain untrue and then even after escalation and "everything being taken care of" I was returned a phone that can't be usedIf this weren't so awful, it would just be comical How is it possible that this is the customer experience for a company that is providing a premium brand and where we paid nearly $for the phone?

Samsung has contacted Mrs [redacted] regarding her concerns with her washer Mrs [redacted] has been advised of the recall optionsConsumers with a recalled washer will be offered two easy choices as part of the recall program• The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer• The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV50F9A6EVW/A We have advised to the customer that at this time he will need to move forward with the repairsWe explained that if the technician is unable to fix the unit, we will let us know and we will look to see what other options are availableThe customer requested some sort of compensation for taking off of workWe explained that our limited manufacturer’s warranty is for service and does not compensate for time off of work or frustrations We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review In Mr [redacted] case, the agent who handled the complaint advised him that his option at his time was to send in the unit to be serviced under its warranty however he declined the offer Please have Mr [redacted] contact Samsung customer service for further assistance if changes his mind to send in the device to be serviced Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has followed up with the customer regarding their smart phoneOur file research shows the customer has received their check on 12/09/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung reviewed Mr [redacted] claim in regards to the memory card and refund of shipping charges Our system shows an E-commerce agent spoke with Mr [redacted] and informed him of the terms and conditions for Samsung promotions The agent further explained that the promotion was while supplies last Since the product was not added to his order, it indicated that the promotional product was no longer available The agent also explained that Samsung.com does not operate on a live systemThis may be why Mr [redacted] saw the MB memory card initially showing in his cart but not on his order confirmation and order invoice The agent informed Mr [redacted] that they would submit a refund for the shopping cost as compensation He can expect the fund to be credited back to the payment method used to place the order within 3-business days We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mrs [redacted] ’s claim in regards to her washer and dryer Our system shows the agent handling her claim spoke with her on 3/22/and set up service; reference Txt# [redacted] for the washer and Txt# [redacted] for the dryerWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows the agent who handled the claim spoke with Mr [redacted] on 8/01/and advised him that Samsung can only proceed with repair service for the refrigerator The agent also advised Mr [redacted] that unfortunately, Samsung cannot control the retailer or the delivery company’s policies and procedures In addition, the agent advised Mr [redacted] that Samsung cannot automatically offer an exchange or contact the delivery company ourselves; however, we can offer repair service on the unit based on our warranty Unfortunately the agent was not able to advise Mr [redacted] on whom he would need to contact in order to schedule a replacement and reiterated again that Samsung would not able be able to issue a replacement at this time Mr [redacted] requested some kind of compensation to which the agent again offered repair service which he declined Regrettably other than service for the unit, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I tried to get a new refrigerator and was informed by your staff it would be considered after the forth repair! I am currently on disability leave from work due to total knee replacement I cannot wait a month without food to be considered to get a new fridgePlease tell me how long should I be without food inorder to get a replacement the next time this happenIt will happen again! Sad thing about this is I purchased a new range, dishwasher and TV from Samsung after I loss everything in a fire I will never purchase or recommended any Samsung product to anyone Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As per the promotion, I purchased a Samsung Galaxy Sfrom an authorized Samsung Distributor ( [redacted] ), within the given time frameThat is what is required by the promotion and it isn't being disputedThe attached document should be the only item needed to approve my promotion purchaseI have no idea what the IMEI # is or why it is invalid, but that is an internal issue between Samsung and [redacted] I'm not surprised that there is an issue as when I searched the internet for Samsung/ [redacted] Promotion, the internet was littered with complaints about how Samsung and their Agent [redacted] have botched these promotionsSamsung was one, if not my most trusted electronics providerWithin my family, I have Samsung Galaxy S phones, TabS tablets, TV's, DVD players and several smaller items (SD Cards, microSD cards, Muse, Activity Tracker, etc)I was debating between a new Samsung or [redacted] microwave last week and had to choose the [redacted] because of how Samsung has botched this promotionI will also be buying a brand new 60-inch TV this holiday season and before Samsung botched this promotion, there was a very good chance that it would be a SamsungNow there is zero chanceI have no idea what cell phones or tablets I purchase in the future, but it will no longer be SamsungsPlease thank [redacted] for rejecting my claim saving you $(is that what it costs for those Gearl VR goggles?) Regards, [redacted]