Samsung Electronics America

Samsung has contacted the customer regarding their refrigeratorThe customer has been approved for a refund due to no service coverageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung had reviewed Ms [redacted] claim again in regards to a refund for her printer Our system shows the estimated time for the unit to arrive at the warehouse is 5/01/ Once the unit has been received, the refund will be processed and the check issued In regards to keeping the claim open, unfortunately Samsung does not have the option to keep a claim open indefinitely, as there is a limited timeframe in which to respond to Revdex.com claims We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Ms [redacted] : Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear you were experiencing an issue with your Samsung washer and we apologize for not meeting your expectations of the service you received Please be advised that Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in your case, a Samsung technician deemed that the unit had no defects and by your admission you no longer have the unit in your possession As previously advised, based on this information Samsung will not be able to grant your request for a refund for a unit that was working within its specifications prior to you disposing of it Samsung’s stance remains the same No accommodations can be provided for this claim Thank you for being a valued Samsung customer and we apologize for the inconvenience you experienced with this case.Sincerely,Samsung Office of the President

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, the agent who handled the claim previously advised her that Samsung does not reimburse for installation or delivery fees A refund request; reference Txt# [redacted] was submitted for the unit however Mrs*** did not send in the acceptance document and the refund was cancelled in the system If Mrs*** would like to proceed with the refund she initially accepted, please have her contact Samsung customer service for further assistance in opening back the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung E-commerce Ms [redacted] has been left a voicemail addressing her concerns with her purchaseAn email was also sent apologizing for the confusion and the lack of follow upMs [redacted] has also been provided with a promotional code to assist in making the purchase We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

As per Samsung E-commerce division Mr [redacted] concerns have been resolved They have stated that Mr [redacted] has received the new Note and the recalled device was picked up by [redacted] on behalf of Samsung on Sunday 10/ Mr [redacted] also stated that he has closed the credit card dispute We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/27/and submitted a service request; reference Txt# [redacted] for the unit In addition, the agent advised Mr [redacted] that the YouTube application is controlled by YouTube themselves and that if troubleshooting did not resolve the issue, the next step would be to reach out to YouTube developers as Samsung has no access to updating their app Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Spoke to Mr [redacted] and offered to cover the parts for the repair, he accepted

Complaint: [redacted] I am rejecting this response because:This document has been submitted several times alreadyI think no one has looked at this document they just keep reading what is on there data base Regards, [redacted]

Samsung has contacted Mrs [redacted] regarding her concerns with her television We apologize for any inconvenience this issue may have caused Mrs [redacted] was advised that the e-commerce division will be contacted and the agent will follow up with her We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows the agent handling the claim spoke with Mrs [redacted] on 4/28/and requested she send in the BOS (Bill of Sale) for possible accommodation The agent followed up again on 5/03/regarding the BOS and Mrs [redacted] stated she will send it once the gets it from *** Please have Mrs [redacted] send the agent the BOS at her earliest convenience to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I was told on numerous occasions that one or both tablets were under warranty and would be fixed and returnedI was quoted multiple prices and received emails that my tablets were not even at the facility when I had to find out later that they were in fact thereIt has cost me many many hours of personal time to receive absolutely nothing in returnMy tablets were returned to me unfixed and in worse damage (one tablet is missing its pen)I do believe I am owed compensation for this or to have my tablet fixed which is what I wanted in the first place Regards, [redacted] ***

Samsung has contacted the customer regarding their dryerThe customer has been advised that we would like to follow up with our Product Support regarding the customer’s issue and will follow up with the customer when we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have not received anythingI called again yesterday and asked for an update since the website says it's been shippedI was told that it's incorrect and has not been It's officially over days at this point Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his rebate Our system shows the agent who handled his claim spoke with him on 5/17/and advised him that the rebate amount offered is for the washer only The agent explained that the taxes are state mandated (goes directly to the state) and the delivery charge is provided to the retailer, not to Samsung The Top-Loader Voluntary recall program does not cover, include or reimburse for sales taxes No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:Hello, I have not received a mailer from Samsung as of yetAs I type this response to you right now, I am on the phone with a representative that is telling me that Samsung has not received my proof of purchase so they are unable to move forward at this timeI have e-mailed proof of purchase as well as all of the necessary documentationI am not sure why Samsung has not received any of this informationI am now going to be responsible for paying my phone company the full price for a phone that I had to buy in the interimI am super upset, angry, and frustratedAll I wanted was a replacement device from Samsung and a reimbursement that they promised me for the price of the phoneNow I will be stuck with another phone billNot to mention, that the device burned my fingerI was attempting to resolve this matter quickly and without litigation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsung knowingly sold defective product and is offering prorated refunds based on "depreciation" caused by their own defect, and is refusing to cover finance charges, delivery and installation fees associated with the process of replacing the effected machinesAdditionally, the "repair process" is being performed by unqualified, 3rd party repairers in numerous areas, and does not address the actual cause of the issue: [redacted] The resolutions I would accept would be a refund of $500USD (halfway between my costs and the proposed refund amount) - I do not trust that the repair option would resolve the solution Regards, [redacted]

Dear Ms./Mrs [redacted] we apologize for your inconvenience however we are unable to locate any previous records with the information that you providedPlease provide model and serial number from your unit and the issue that you are experiencing so that we may better assist We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their dishwasherThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you