Samsung Electronics America

Samsung has contacted the customer regarding their RefrigeratorThe customer has been set up for an exchange under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Sorry, I do not have a ticket numberMy model # is [redacted] Serial #: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAt this time I am working with Samsung trying to resolve this issueIf in the future it happens again I am hoping that they will honor there name and replace the tablet as I have stated to them

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument provided for the return of your productSamsung has provided product replacement as a courtesyPlease contact Samsung at ###-###-#### for all service related inquiresThank youTell us why here

Samsung has contacted the customer regarding their televisionThe customer has been provided with a refund under transaction # [redacted] We advised the customer we would like to offer a refund for the unit and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

The TV was purchased and used within the state of FloridaFlorida has strong lemon laws against defective productsThe fact that the TV broke after only months of use, is indicative of something seriously wrong with the quality of the unitWhile it took another months to get the TV repaired, we find it very strange that Samsung will not stand by the quality of the new parts with a warrantyWere the replaced parts in deed upto first quality standards or were they refurbished? In hindsight, if we had contacted the Office of Consumer Affairs in Florida, the outcome would have been significantly different In addition, providing a page excel sheet with every interaction with Samsung, has provided Samsung with significant data to address improvement in their customer relations experience While Samsung confirmed receipt of the information, there is no substantiation of what new practices are being undertaken or implemented, so another customer does not endure what we went through.An offer of a $e-card, is an insult.Sincerely,*** Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not heard any attempt of them trying to get a hold of me I will email her at the address she requested Regards, [redacted]

Samsung has contacted the customer regarding their cooktopThe customer has been set up for free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of MrM [redacted] concerns and as per Samsung E-commerce a refund of $has been submitted for his orderThey have not seen the damage, however they have offered to take the product back and send a new product at the same promotional price MrM [redacted] has refused all offers and the coupon for future purchases We apologize again for the inconvenience We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer is set up for repair service on 12/and we have given the customer information for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung's customer service is pretty much the worst I had to call them repeatedly for help with a recalled washing machine They refused to help me, call me back or offer any service I had to keep calling them back, with no luck, no help, zero customer service I gave them ample opportunity to make the problem right and they just don't care about their customers or in making their processes better They are a horrible company to deal with and I will never buy a Samsung product again

Samsung has contacted the customer regarding their concerns with the camera Mr [redacted] has been offered and has accepted a refund and is aware once all paperwork is received his buy back will be processed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Upon further review of the customer’s file, the customer can find all the answers he is seeking from the representative accurately at the Samsung voluntary recall program websitePlease view the following link so that you may have all your concerns answeredhttps:// [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows the agent assigned to the claim spoke with Mr [redacted] on 2/27/to discuss the case The agent advised that the device was deemed BER (beyond economical repair) based on service request; reference Txt# [redacted] due to abuse/physical damage Our system also shows that a credit hold in the amount of $134.74; reference Confirmation # [redacted] was voided 2/08/for the repair cost Mr*** later emailed the agent requesting the repair cost to be refunded back to his credit card The agent explained to Mr*** that the “charge” on his card was just a hold until after the repair was completed Once the device was deemed BER, the hold charge was voided in the system because the device could not be repaired At this time, Mr*** is refusing to provide the agent with supporting documentation to prove otherwise If Mr [redacted] can prove that his credit card was in fact charged for this repair, please have him email the documentation to the agent for further assistance Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I chose the "reject" option, to ensure my final questions were read and answered, as well as having the response on record with Revdex.comI apologize for any confusion regarding thisThe television was repaired on 11/1/17, and appears to be in working orderDoes Samsung have a guarantee/warranty on the replacement parts and workmanship on my repair?The technician presented the bill, and said they would discount the sales tax for meWhen I told him I would write a check, he said he would then have to add in the sales tax; the tax discount was for cash onlyI was able to get cash on short notice, and I was provided a receipt for the repairI wanted Samsung to be aware of how the service center is accounting their fees Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: For the supplier it’s the product’s reliabilityAs a buyer there should be a relationship between the warranty period and the stated reliability of the product from defect in material workmanshipIf the supplier Samsung ia confident in the reliability of the product What's covered by warranty? Does it include parts only, when the real cost of correcting the problem like a Defect in material workmanship As a supplier like Samsung for a defective product an inspection or test should be perform for the supplier rule out that the problem tha defect was not from thier workmanship Instead of Samsung Having a good warranty against defects is high quality and reliabilityMore important defective products cause customer satisfaction issue Which in buying any of Samsung product would always be the issue that They just don't care and if their a problem like ours they won't responsible in take care of the customer When a customer buys a product and it fails, they care that it was the supplier’s product that failedAll they know is that they purchased the product from a supplier that won't back them up I've done all the research I need to do I see the other supplier like LG backs there product and defect like screen cracking on it's own, not only LG, Apple's prodcut protect against cracking of there screen even if it was accidental, What Samsung need to do for us is to backup there warranty as stated in from them in theirLIMITED WARRANTY TO ORIGINAL PURCHASERThis SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period.en (10) years: MagnetronThis limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United StatesTo receive warranty service, the purchaser must contact SAMSUNG for problem determination and service proceduresWarranty service can only be performed by a SAMSUNG authorized service centerThe original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service centerTransportation of the product to and from the service center is the responsibility of the purchaser.SAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified aboveAll replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNGReplacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations, and overheating or overcooking by user; glass tray or turntable; reduced magnetron power output related to agingSAMSUNG does not warrant uninterrupted or error-free operation of the product Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:1) As I clearly stated in my original complaint on April 8, these five SSDs are used on an Apple Mac running Mac OS X A full nineteen days later, Samsung suggested solution is to run a newly released "Samsung Magician" program, yet Samsung knows full well that the "Samsung Magician" program will not run on an Apple Mac running Mac OS X! The "Samsung Magician" software is intended only for users of Microsoft Windows! 2) Since November and at some inconvenience, I have installed a total of FOUR firmware updates to these drives only to see the read slowdown continue or to recur within months of the firmware application I spent nearly a dozen hours executing Samsung's "Performance Restoration" tool on these SSDs in November which turned out to be a complete waste of time -- their promised fix did not last and read performance steadily deteriorated At this point, my patience has run out I have endured over a year of significant underperformance compared to the advertised specifications of these drives3) Samsung's email service has been blacklisted by UCEPROTECT for sending spam email If Samsung remains incapable of sending email correctly, we will simply have to correspond via the Revdex.com which has no trouble emailing me Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been informed the washer value is based on the manufacture date and modelThe customer has been explained the voluntary recall options availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has received customer's inquiry, customer's information has been forwarded to the proper department handling claim Customer will be contacted for assistance and resolutionBest Regards, Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has advised to the customer that based on our customer service records she was advised on several occasions of the refund processWe advised to the customer that we are unable to provide the refund unless she provides proof of disposal or the decal of the unitWe requested for the customer to obtain a letter from the landfill regarding the disposalUnfortunately, we are unable to honor the customer’s request of a refund at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you