Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, just to make sure, I have two separate orders since I purchased two Sedge phone along with my sisterSo, my sister has the exact same location code since we are in the same verizon plan (primary holder is me)She also filed exactly like me on the same date for SwatchPlease check with her email ( [redacted] ) and her name is [redacted] (shipping address is same as me: [redacted] ***)The address on file should match above [redacted] address, as she already contacted PrizeLogic to update her shipping address since she moved on MayLet me know if she needs to file on Revdex.com separately to get her SwatchThanks Regards, [redacted] ***

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machine Mrs [redacted] was informed that we would not be able to exchange her unit and that she would have to proceed with one of the two available options for the recall unitMrs [redacted] still states that the only available options are not acceptableI informed her that there are no other options available for the recall and that the unit is not losing any functionalityShe has refused the only options available We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: a week to wait to get something fix is crazy when it still has a warranty Regards, [redacted]

Dear Mr [redacted] : Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Samsung has reviewed Mrs***’ claim in regards to her refrigerator Our system shows the agent handling her claim made several attempts to contact her to discuss the claim The agent has sent emails and left a voice messages informing her that they were looking into the current service on the unit due to the fact that the previous service request has been completed The agent also requested a copy of the BOS (Bill of Sale) due to the delays she's experience thus far with service Please have Mrs*** contact the agent by phone or reply to their email if she still needs assistance with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has completely absolved themselves of responsibility for this product, despite the fact that my TV (which was a gift by the way which I why I don't have the receipt) completely stopped working with no warning or justificationThe company has done nothing but ignore my requests and blame me for the issue when, in fact, the issue is with the company that makes defective productsThis is unacceptable service and Samsung is trying to shift the blame to me because I don't have a receipt? I demand that they replace the TV or fix it or I will have to get the Federal Trade Commission involved Regards, [redacted] ***

Samsung.com sent me a tv this holiday season that arrived quickly but once unpacked and plugged it it was obvious the screen had taken a hard hit and was broken I called them right away but instead of quickly sending a replacement product, they shared that they would need to investigate and could only offer a refund after the tv had been "evaluated." Almost any of the better retailers would have been customer focused and realized that not providing good service after creating a very negative impression on a customer is bad business.now it seems like the whole investigation return process is really just designed to try and get people to give up so they don't have to honor their policy It sad but people should know not to use Samsung.com Any other vendor will provide better serviceRight now I am still waiting for them to acknowledge my damage photo while they enjoy the use of my money I have also had to open a claim with FedEx and start a dispute through PayPal all because they have a deceptive return policy