Samsung Electronics America

Upon further review of Mr [redacted] claim, our system shows a compensation check in the amount of $200.00; reference Txt# [redacted] was issued on 5/06/for his medical bills Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4287HARS/XAAOur external insurance company issued payment to the customer on 4/1/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDBP/XAABased on our customer service records, we show that the customer’s refund check was issued on May 18, The customer should expect to receive their refund check in approximately 5-business daysWe will be also internally addressing the concerns the customer has expressed in that the agents were not able to give them the necessary status updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the tracking number shows the package was delivered on 9/An expedited reshipping has been requestedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system shows a refund in the amount of $1,099.98; reference Txt# [redacted] was issued on 2/06/in the form of Direct Deposit for the unit Please allow 1-business days (pending on the bank) for the funds to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, in order for the customer to qualify for the promotion, we need to be able to clearly see the purchased device on the receiptThe receipt submitted only shows the price and date but does not state the deviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Mrs***’s concerns a refund has been submitted and approved in the amount of $under transaction # [redacted] All paperwork has been attached and the refund has been submitted for final processing We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer was set up for repair under transaction # [redacted] , repair has been completed and the customer received the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung submitted a repair request for the unit; reference Txt # [redacted] and a Repair Approved Notice e-mail was sent on 2/15/to Mrs [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Our files indicate that the customer’s request regarding model # NP355V5C-A01UB has been reviewed an additional time per customer rebuttal requestSamsung apologizes for the inconvenience caused when Mr [redacted] ’s notebook was damaged in shipping during its return to us for warranty repair service As a courtesy, Samsung provided a free of charge shipping label for the unit so Mr [redacted] did not have to incur those added costs to receive warranty assistance Unfortunately, the package and unit were damaged and a claim was filed Samsung paid for the shipping therefore, as the shipper on record, the claim was paid to us Although the unit may have been insured for $100.00, this in no way changed the refund available to Mr [redacted] and he was refunded the full purchase price of the Samsung notebook NP355V5C as listed on the Best Buy receipt provided dated 11/22/ Respectfully, Samsung is declining the request for reimbursement for any printer related costs or any 3rd party contracts/services These items were purchased by Mr [redacted] in addition to the notebook and not provided by Samsung nor supported or warranted in any way by usWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I have contacted Samsung and they sent me their repairman (I have all records) who charged me money and made the yo refrigerator to perform much worse and virtually made it uselessI was mislead by Samsung representative via email that I will be offered an "accommodation" if Samsung did the repair, failed ans now is unable to repair the fridgeThe fridge was handled extremely careful, was inspected by independent expert and has no wear and tear defects except defects which are there since it's manufacture and/or designI saw lots of similar complaints filed against samsung, the quality of their fridges and the repair worksThis is Samsung product ans this is Samsung servicemanThis is purely Samsung fault which Samsung fails to admitI have also opened the complaint against Samsung and their service contractors with State of [redacted] DA Office (Consumer affairs) [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have authorized a buyback (refund) for the customerThe customer has accepted our offer and was advised to hold onto the unit until receiving further instructions from our refund departmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I still have not received any update on the Samsung promotions website, on the tv it still says under review Regards, [redacted] *

We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung should own their mistakes as does any company when they make them There is no question this was a pricing mistake but does not deter the fact that it happened and the transactions were submitted, acknowledged, and confirmed Regards, [redacted] ***

I am writing to provide an update to complaint # [redacted] that I filed last monthSamsung has provided the refund that I was requestingThis may now be closed

Complaint: [redacted] I am rejecting this response because: Samsung is not interested in resolving my complaintThey are refusing to uphold their warranty, and do not appear to stand by their products Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The rules are those of Samsung, not Prizelogic They are online here https://promos.samsungpromotions.com/gearvr/en-us/Rules and attached Nowhere in the rules either before applying or in the attached is there a limitation on using more than one gift certificate I purchased two devices and was approved for certificates This is imposed on Samsung.com Regards, [redacted]

Samsung Product Liability department has contacted Mr [redacted] regarding his concernsSamsung has requested that Mr [redacted] send in his bill of sale for his refrigerator so that a refund can be processed as well as photos/estimate for damages for reviewOnce all items are received we will process accordingly We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The primary problem that I have is that Samsung accuses ** of the error, ** accuses Samsung of the error ** reports that Samsung must do a charge back to rectify the problem Regards, [redacted] ***