Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I have repaired the dryer with my own funds from a lack of response - I would like a reimbursement Regards, [redacted]

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] the email address provided [redacted] does not show any registrations or submissions in any [redacted] promotionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: The exchange refund department is not complying with sending the replacementI made it clear that I no longer had the previous tv due to it not workingSo now they will not ship my replacementI am beyond livid, have spent numerous time calling in and getting no whereThe number provided to call the "office of the president" says all managers are unavailable and to leave a message, which I did and received no responseI would like my replacement that was promised and to be done with this! Regards, [redacted] ***

Samsung has contacted the customer regarding their washerThe customer has been set up with another ASC repair center under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to the repair for his Galaxy SphoneThe agent handling his claim; reference Txt # [redacted] processed an E-label on 3/21/17; tracking # [redacted] to ship out his phone for serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I didn't agree with what they are sayingOnce the ticket was open, I had to get in contact with support in which I was not treated fairlyI don't think that they designed the range for the knobs to come offIt seems like a defect to meThe knocking noise when you are cooking is not normalIt sounds like a defectThe range is about three months old and barely been used and I don't agree that it is time to start replacing partsAnd the biggest facture is the safetyIt is not for a element to come on when you brush up against the knob and possibly cause someone to get burnedI stated to representative that I do not want to be the statistic that would make Samsung do something about the possibility of someone getting hurt by this element coming on without someone knowingI feel that Samsung is a better company then that and they care about their customers, that is why I have their products in my KitchenI just somehow bought on product that didn't make it through okayI want a safer product Regards, [redacted]

I am rejecting this response because: How can a settlement/recall expire? How about backing the product and the company? We did not cause this problemWe spent $3,on this and the product failed

Complaint: [redacted] I am rejecting this response because: once again, I have emailed and called leaving messages and no one has bothered to respond So my complaint still stands NO ONE at Samsung cares for this customer Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his Note refund Our system shows a refund check in the amount of 958.12; reference Txt# [redacted] was issued on 7/11/for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung processed a request on 2/14/to send Mr [redacted] a remote control for the TV, reference Txt # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to removal of her washer and dryer Our system shows the agent who handled the claim emailed Ms [redacted] and apologized for any misinformation she received however Samsung will not be able to honor her request to pick up or dispose of the washer/dryer units No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPer the review performed by Prize Logic they are only able to confirm one rebate submission with the email address [email protected] The last name Ferreira has no additional submissionsThe receipt provided confirms only one Galaxy S purchase (SMG920VZDA) made at Verizon on 7/21/If there was an additional phone purchase, the registration is under a different name so they are unable to locate the registration unless the proper name and email address is providedFor additional assistance with your rebate request please contact Prize Logic directly at: or at the Customer Support Hotline number ###-###-####Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her $replacement promotion code E-Commerce apologizes for the delay and has advised that a request for a new code has been escalated to the promotional code department E-Commerce is diligently working on getting the new code to Ms [redacted] as soon as it becomes available Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their OvenThe customer was offered a one-time FOC Repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I haven't heard anything from Samsung regarding thisi had to go to ***s to get replacements and had to pay to get rid of Samsung since they are of no help, and get [redacted] brandi want Samsung to pay the differenceI haven't ever received a phone call from Samsung It's always been me calling trying to get answers Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As stated in the original complaint, I disagree that a company that makes such high-end products cannot fix a problem voiding my warranty due to something else that does not have relation to the first problem.I compare it to denying to fix the failing electronic component of a washing machine because there is a dent in the bodyOr that a car factory refuses to fix the car's engine because the glass has a crack in itDoes not really make senseI have never requested or expected the screen to be fixedBut a repair on a device that reboots by itself and which battery drains/shuts-down at 15% charge remaining.Samsung stated that I abused the device and for that reason the screen is broken, which I again disagreeIt indeed had a small accident that, nonetheless, did not interfere with the device functionality in any wayHowever small accidents happen to cell phones and I not only not abused it but also had a cover that has not prevented the crack, unfortunately, due to the nature of the curved screen of this particular device.What I would expect of a company of Samsung's size and reputation would be making note of the device's condition (damaged glass) and that portion will not be fixed, however that other malfunction that is not linked to the glass can and should still be fixed under the warrantyThe quality control would, then, state that the device passed all tests and, again, that the original condition received (damaged glass) was not fixed and that screen may have passed others tests but not the one linked to this specific problem Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his Galaxy Note phone Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] on 7/07/to send in the device for repair A UPS E-label; reference UPS tracking # [redacted] was sent to Mr [redacted] email on file to send in the device for service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer did not provide an order number, E-Commerce has reached out to the customer via email to retrieve their Samsung.com order numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: Samsung is sending me in circles I am not calling their Customer Service department which is useless and is the reason why I opened this case with the Revdex.com I have CLEARLY stated my grievances and have CLEARLY stated the outcome I want so why am I being pushed off to a customer service department that is nothing but people trained to parrot scripted words about company policy and close with a perfunctory "I am SORRY" I want Samsung to pick up my washer and dryer that they have REFUSED to honor the warranty on and to refund me my money They train their agents to sell machines with lies about a manufacturers warranty and yet when it came time to honor that warranty they refused and put me through a week of stress and to find an alternate means to fix these machines I want a response from Samsung on this and not to attempt to sweep me under the rug again! Regards, [redacted]

Samsung has attempted to contact Ms [redacted] regarding her concerns with her device In order for any resolution size="3"> to be made the device will need to be evaluated Please contact us at your earliest convenience so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you