Samsung Electronics America

Samsung has contacted the customer regarding their smart phoneThe customer has been set up for service repair and sent a label for retrieving the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com promotion The Promotions team has advised that a $Samsung.com promotion code was sent to Mr [redacted] and his order confirmed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Under the coverage section of the Samsung warranty it clearly states physical damage is not covered After review of the damage to your device our technicians deemed that the left hand hinge damaged Due to this evaluation a service charge was required for repair As a one-time courtesy Samsung has authorized the repair of your Galaxy Gear, however, should such as issue occur in the future please note that a repair fee may be applied Please check your email for reference to the new Service Ticket created and UPS E-label for return shipment of your product Thank you

Samsung has contacted the Promotions Department regarding the customer’s concernsAs per the Department, the TV Big Game code will be issued to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer mailing address is a PO BoxWe do not ship to PO boxes; please have the customer provide a residential mailing addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding his Samsung washerSamsung has reviewed the claim regarding a repair needed and we apologize for the delayCurrently, we show an authorized repair partner has accepted the call and they have already been in contact with the customerParts have been ordered and upon arrival an install appointment will be scheduled with the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I have contacted prize logic numerous times everytime to see their pre recorded replyI want them to call me on my cellphone to let me know what's going on Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows that the agent who handled the complaint reviewed Mr [redacted] file and the findings from the UPS Damage Claim investigation Per the UPS Damage Claim investigation, Mr [redacted] television was not sufficiently packaged when it was sent via UPS to Samsung’s repair facility UPS has denied the damage claim and provided documentation explaining the deficiencies in Mr [redacted] packaging The agent spoke with Mrs [redacted] (Mr [redacted] ’s mother) on 9/01/and advised her that the television arrived at our repair facility already damaged; Samsung did not damage the unit The agent further advised Mrs [redacted] that UPS completed an investigation into the damaged package and it was determined that because the unit was not sufficiently packaged, they would not be able to either approve or pay the claim In addition, the agent advised Mrs [redacted] that Samsung would not be able to provide a replacement or refund for the damaged television Based on the UPS investigation and in conjunction with what we have in our system, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has followed up with the customer regarding their refrigeratorThe customer has confirmed he has been set up with service and we apologized for the time frame due to some discrepancies in the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung is now offering to replace the washing machine, however, after having contacting them twice no one told be to keep the machine Not fair I was one of the first to file complaint and they kept responding "there is nothing we can do" So common sense I would buy a new washing machine and haul off the old Would anyone keep a useless washing machine? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This still doesn't solve my issue, the tv was manufactured poorly and the rear panel is not flush with the tv itself and has plenty of openings allowing for anything to crawl inThis isn't my fault and I shouldn't have to pay for this, the tv was manufactured poorly and Samsung should own up to it instead of using every excuse in the book to not cover meAnd on top of that it is not stated ANYWHERE in their warranty terms that an "infestation" would void warrantyI don't have an infestation issue this is stemming from a poor manufacturing issue which is in fact Samsung's faultThey're going to keep calling it something else and at this point I am done with their product since they don't want to keep their customer happy and would like to demand a refund Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have attached the picture I sent Samsung Refund Dept on the 09/19/as per their request via phone call, as well as forwarded you the email I sent them Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the claim contacted Mr [redacted] via email on 7/24/to advised him that based on the information in our system from the previous repair the unit has been deemed physically damage which voids Samsung’s warranty Regrettably, due to the physical damage to the unit, no accommodations made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the consumer’s replacement order has been placedWhen tracking information is available, we will send it to the consumerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer is refusing service and would like Samsung to replace his unit without having it servicedThe Limited Standard warranty is a serviceIf service cannot continue, Samsung is more than happy to look into alternative options availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their Smart phoneUnfortunately, we have not received a response back from the customer to address their concernsPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionUnfortunately, there will be no accommodation as the customer’s month warranty has lapsed The repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, there will be no accommodations due to the unit is considered physical damageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case [redacted] Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review We know it is frustrating for any product to fail, whether in-or-out of warranty and we certainly never like to hear of any of our products failing at any age However in Mr [redacted] case, he purchased a phone which holds a day return policy The agent handling his claim spoke with him on 4/06/and explain that because he purchased the device over days ago, he is not be eligible for a refund The agent offered service on the device which Mr [redacted] declined No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung further reviewed Mr [redacted] claim in regards to his refund for the Notephones Our system shows a refund in the amount of $955.98; reference Txt# [redacted] and a refund in the amount of $1005.96; reference Txt# [redacted] was issued on 4/06/for the cases and devices Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you