Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:As per the original terms and conditions the Gear Swas supposed to be shipped after to weeks after the submission, which in my case submission date is 4/and weeks is 5/and it has been an additional weeksFew of my freinds who purchased the phones after me and submitted the claim a week after me got their watches nearly a month backHope I will get the Gear Sshipped before end of this week and have a tracking number providedWaiting for a rebate fulfillment for nearly months is not acceptable Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has assured me that this replacement unit, though it has been manufactured in Canada, will accept standard Samsung toner cartridges that can be purchased through Staple, Office Depot, etc I have boxed the unit Thank you for your assistance in having this matter clarified Regards, [redacted] ***

In order to better assist you with resolving Swireless charging issue, can you please explain the symptoms of your wireless charger? Thank you,

Complaint: [redacted] I am rejecting this response because: Samsung never performed the action in their last response where they indicated they would send me a link for a discounted product This request remains open and unresolved Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F8000BFXZASamsung has offered an exchange to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his device The agent handling his claim contacted him and offered to set up the device for service In the middle of Mr [redacted] verifying his mailing and email address, the call was disconnected The agent called him back, he answered and stated he was at work and no longer has time to talk with the agent and disconnected the call Service has been set up; reference Txt# [redacted] and the agent emailed Mr [redacted] the remaining information regarding what will need to be done to follow through with serviceWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung has authorized Free of Charge Repair for the LCD and duplicate icon issueAn expedited shipping and repair service ticket has been processed Please use the Next Day Shipping label emailed for return of the phoneThank you

Samsung has reviewed Mr [redacted] claim in regards to his range Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit The agent who handled the claim spoke with Mrs*** on 5/31/and informed her that the exchange was released in the system to the retailer and she should hear from them within business days We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows that based on the photos on file there is evidence of a point of impact on the screenThe agent that handled his claim spoke with Mr [redacted] on 3/17/and informed him that the screen has a point of impact on it and that is considered physical damage The agent explained that physical damage is not covered under the warrantyMr [redacted] stated he did not think it was physical damage but a manufactures defect The agent advised Mr [redacted] that if that is the case, it would have to be specified by an authorized Samsung technician Mr [redacted] declined OOW (Out of Warranty) service to correct the physical damage issueThe agent provided Mr [redacted] with information to the different Samsung service centers in his areaNo accommodation will be made for this claim other than OOW serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the agent handling her claim spoke with her on 4/13/to discuss the claim The agent went over the rebate process and advised of the two options for the TLW Recall: repair or rebate which is standard for all consumersMs [redacted] informed the agent she was not happy with the amount of the rebate The agent advised Ms [redacted] that the recall options provided by Samsung cannot be altered because the rebate amount is based off of the model and the manufacture date of the washing machine Other than the rebate or the repair options provided, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s request regarding his Samsung tablet has been reviewed an additional time per customer rebuttal requestWe have addressed Mr [redacted] concerns and have agreed to offer him a Free of charge exchange that will be for a new comparable model unitWe advised to the customer to allow their place of purchase 24-hours to contact them to complete exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows the agent who handled the complaint submitted another service request; reference Txt# [redacted] on 8/14/for a different ASC to service the unit As of 8/18/17, service on the unit was completed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am hopeful that the Service company is able to address the issues To date, the Service company does not yet have all parts they need, as a result they have already rescheduled several times due to the part arrival Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer placed an order for a speaker on Samsung.com and no longer wanted the productThe customer requested to return the product and was informed of the return policyWe informed the customer of Samsung Direct return policy Non-defective products: A product that was purchased from Samsung.com can be returned for a refund within days of purchaseWe will refund the amount you paid for item to the payment method you used to place your orderThe customer is responsible for the return shipping costAfter the product has been received back at the Samsung warehouse a refund will be submitted for your order Defective/Damaged product: A product with a quality or operational defect that was purchased from Samsung.com can be returned for a refund within days of purchaseWe will refund the amount you paid for the defective item, and any applicable shipping charges to the payment method you used to place your orderWe will provided a prepaid return shipping labelAfter the damaged product has been received back at the Samsung warehouse a full refund will be submitted for your order

As per Samsung e-commerce division the order was already processed for shipment when the customer requested cancellation A request was put in to cancel, but the customer was advised that it is a request and we can’t guarantee that it is cancelled The order is being investigated as the return has not come back to us A refund has been submitted for Mr [redacted] and it should show on his account within 3-business days We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: If I send the cellphone to Samsung then I will not have a phone to useI do not have any alternate phones or funds to purchase a new one Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: As I told to Samsung before changing defrost sensors does not help and now my refrigerator stopped freeze at allTwo different local authorized technicians told the same but Samsung decline his requests to open and fix sealed system I have to buy new refrigerator to do not lose food on $at holidays (but I lose food on $300)"Thanks" Samsung for busy holidays Now I paid $for unnecessary fix ($less than expected because Samsung tech ask to replace senors but refrigerator has only 2) + $for new refrigerator because of Samsung negligence Now Samsung scheduled another repair for sealed system but I still want to return my money that I spend to unnecessary sensors change because of Samsung negligence Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have reviewed the Company response and fail to see how they have made any effort to further resolve my concernsThey have provided me nothing further to respond toIf they would like to contribute something substantiative to this conversation I would be happy to respondThank you for your time Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung itself admitted that the offer has expired before the submission and that means they are clearly cheating customers.They should fulfill their promiseI am a customer and I do not want to know about their agreement with [redacted] but I need my promised product.I did clearly followed the rules and submission guidelines from Samsung and I never see any notes from Samsung saying that the Netflix is no longer available while the time I submit the offer..So I am totally eligible for the compensationThey cannot falsify a customer for buying their productsI need dollars or dollars store credit.I am a customer and I need a satisfied action from Samsung Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: 1) see the attachment 1- No where in the ad or the website (on Nov ) did it metioned the unlocked version was excluded from the $offer Based on what I saw from the website, I went ahead and purchase the phone at that time Had Samsung informed me of the exclusions, I would have made different purchase (version/vendor/phone) *** [redacted] 2016- [redacted] A company has to stand by what they advertise, and not have conditions after the purchase They need to show me that they advertised the disclamer at the time I made the purchase.2) Samsng needs to explain why one of their agants told me I was getting the $ (contacted in Dec 2016.) It should be in my records I never received a conformation email nor my account on Samsung.com was not updated for days No explanation.They keep sending me the exact form letter I need a more personal answer to my questions so I know they read my questions and addressed my concerns Thanks [redacted] D [redacted]