Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs of today (11-25-15) WE HAVE NOT RECEIVED THE CREDIT!! Once his account is credited I will be happy to close this complaint Additional Information: Phone calls: Call wait time for EVERY phone call was a minimum of minutes, up to minutes, wait timeThe call on 9-WAS connected! I talked directly to Zach and got his name3.Merchandise availability: The company did NOT send the shorts or gloves when I was told they were IN stockShould have sent them separatelyShorts were in stock on 9-3, waiting on glovesOn 9-25, gloves were in stock, waiting on shortsTold them to send the gloves next dayNO action taken Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
Dear Revdex.com,There was a ??discrepancy in inventory which resulted in a shipping delayThe order was delivered on 12/22/2014.The customer has been refunded for the inconvenience this may have caused.Sincerely,*** ***Customer Care ManagerLIDS Sports Group
We apologize for the delayed responseWe had an issue with our system that resulted in double charges around this date that we were recently aware of and working to have reversed.Customer will be fully refunded for the charged amount of $Sincerely, Jarrilka [redacted] Customer Care Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, they are inaccurate that I contacted them only two times, and the appropriate documentation is attached that shows I did contact them multiple (seven email and two phone) times They should take further internal steps to ensure their customer issues are handled in a timely manner I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke to a Customer care agent who is in charge and she made promises that have yet to be fulfilled YOU LIED!!!! I was promissed a full refund with a little extra because you all cannot give any one thier money back in cash which is how I paid I have to wait for a checkthen she said if any items have shipped to keep it and I supposedly got one itemcheck still has not been cut apparently it was just canceled yesterdayi was promised a $gift card I did not recieveI placed this order January in the store and they said the items were there both of themwhat is this stupidity you are spouting now???? This is not resolved about to go to small claim court with them paying for my merchandise not recieved and my PTSD Flaring up Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
I ordered an item on line on DEC 4th, for store pick up since the item cost was 2.99, and shipping is $ plus change on an item that would fit and ship in a standard $envelopeNowhere in the ordering process did it say how long shipping would takebut as of am Dec 15th I have not heard anything from LIDSI contacted the store I was to pick up from, they have no idea of my order and even denied carrying the item I have called the 24/help line different days times each to get a busy signalI also have emailed and got auto response saying I would get a response within hrs@ hrs got a response saying that my item was at the store for pick upSo I called the store and said they did not have it, and was informed by a male employee who I assume is the same one who I spoke to on the previous days said "as I said we will call when it comes in”( in fairness there was a female employee, who was friendly and gave many possibilities and solutions) So now December No phone call No shipping conformation And no response to cancel my order sent on 17th
Dear Revdex.com,We no longer have this item available in stock nor do we carry replacement buckles.A voicemail was left advising the customer that an exchange for another item can be processed or a refundA prepaid return label was emailed to the customer.We apologize for any inconvenience this may have the customer.Sincerely,?Royce ***Customer Care ManagerLIDS Sports Group
I apologize for the delay in response to this inquiryLids Team Sports has been conducting our physical inventory from 1/29-2-and our systems were temporality shut down during that processIn order to accurately research this inquiry, our systems needed to be back up and running To preface I can only speak for communication between the customer and our team in IndianapolisAny communication done between the customer and the sales rep we do not know the contents of those conversationsPer our records we show the order in question, sales order number [redacted] , was created on 12/30/This was order was injected into our order entry system on 12/31/At the time of injection we do charge the credit cardI shows one single charge of $for this orderWe show our first contact with our (Lids Team Sports – Indianapolis) customer service team regarding a status update for this order occurred on 1/At that time we reached out the sales support rep regarding this orderWe received an email back from the Nashville sales support rep later that day indicating they would reach out the vendor in regards to this orderWe followed back up with the Nashville sales support rep, sales rep for this account, and their sales manager on 1/We asked them for an update and explained what the customer was told in regards to turn time of orderWe received an email back from the Nashville support rep on 1/stating the vendor got back to them and the order would ship on 1/30/We then reached back out the Nashville team on 2/5/asking for tracking information to then send to the customerWe then heard back later that day saying that the jacket shipped to the Indianapolis location on 1/and this needed to ship to a 3rd party embellisher located in NashvilleIt is at this point the internal operations manager got involvedThe operations manager said that she had just got off the phone with the customer (2/5/15) and that the event this jacket was needed for was that coming Saturday and that we needed to get the jacket to her ASAPWe asked the Nashville office to coordinate with the vendor and the local territory sales rep to get this worked out to meet this deadlineThe Nashville office reached out an hour later the same day saying the sales rep will ensure the jacket is delivered in time and he was willing to drive to Indianapolis from Nashville to pick up the jacketHe said he has the customer’s information and will contact her when he has the jacketOur operations manager followed back up with the local sales rep on 2/asking for an updatePer the local sales rep he picked up the jacket and delivered this to her place of work and asked her to call him if there was anything else wrongIt was delivered before the event on that SaturdayAs far as email communication; I have checked all active emails and all emails shown as their task completed from November thru today and I do not show any record of any emails being sent to our contact email address of [email protected] Ben H [redacted]
We have received the complaint reported to The Revdex.com by [redacted] *** We would like to provide a response and an update on this complaint LIDS Team Sports appreciates the feedback regarding our current returns process We strives to provide excellent customer service to each and every customer We have acknowledged there is a flaw in our current process and are currently looking into way to improve and rectify this process A sales return was setup on 10/1/for two pairs of Nike Modern Rise Sporty Shorts and return information was sent to the customer Once LIDS Team Sports received the items from the customer the return will be processed and the customer’s card will be refunded In the meantime, we have already shipped out the replacement product that the customer has requested which is schedule to be delivered today, 10/2/ The tracking number for this replacement is [redacted] In addition, we will be mailing the customer a $LIDS gift card which can be redeemed at any LIDS or LockerRoom by LIDS store as well as online at www.lids.com Please feel free to contact us with any additional questions regarding this matter Sincerely, LIDS Team Sports Operations Coordinator
Terrible company I ordered a hat from the Lids company and three days later I was emailed being told that my item was no longer in stock, mind you once I had already ordered said item, and that my order was being cancelledI called customer service to try and see what happened and was placed on a call back list and was never called back Two hours later I finally called back myself and was answered immediately The representative could hardly speak comprehensible English but from what I did understand she basically told me tough luck and sorry not trying to resolve the issue in any way
Dear Revdex.com;We apologize for any inconvenience this has caused the customerThe shipping cost was refunded on 1/3/2015.Sincerely, [redacted] ***Customer Care ManagerLIDS Sports Group
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The quick refund is great but, this went on too long and for the inconvenience (the almost month wait to be informed of ANY status on my order) I believe I should still receive the toque I had ordered.Regards, [redacted] ***
Dear Revdex.com,The customer reached out to me from an unkown email address that did not specify his name or order number After several emails back and forth (requesting the information needed) he provided the order number.The correct refund amount was $The customer was upset as he expected a refund in the amount of $An agent quoted the incorrect refund amount in their original response to the customerWe will honor that total and will send a second check in the amount of $for the difference he was quoted.The customer was updated with this informationSincerely,Royce ***Customer Care ManagerLIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Dear [redacted] This customer was refunded in full ($29.40) on 10/21/ We apologize for any inconvenience this may have caused the customer Sincerely, 'Arial','sans-serif Customer Care Manager LIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to pay $for express shipping because the item ordered was to be a very special gift, I feel that I should be refunded that as wellAlso, the item is now out of stock and I couldn't find it any where else I told LIDS through one of my many contacts, the customers's name & state they are locatedThat person was looking to see if I received their order or hats I don't understand why they couldn't send a new mailing label so the other customer could forward my item to me.I left a few messages after waiting to talk to a rep on the phone, as well as a few emails Both of which said I would receive a return call, etc when it was my turn, but that never happenedEmails were the same and I also tried to do a "chat" session, that I was disconnected from At a later date, after all the initial calls, emails & chat, I tried to call a few times only to have the phone ring a few times & then disconnect.So now I don't have the item I ordered, as well as the fee for the express postageI also called the person that received my order or times (long distance calls) and I later called the person that I received an order for (long distance again) and I chose to mail the order to that customerThat's all after a lot of frustration and poor customer relations Regards, [redacted]
Dear [redacted] We have reached out to our Digital Marketing team regarding the customer's concernOur email provider has assured us that his information was removed from their database back in September A voice message was left for the customer to return our call so that we can verify his email address and for him forward the email he received from our company to reviewWe would like to resolve this matter as quickly as possible We apologize for any inconvenience this may have caused the customer Sincerely, [redacted] Customer Care Manager LIDS Sports Group Woodland Drive Indianapolis, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs of today (11-25-15) WE HAVE NOT RECEIVED THE CREDIT!! Once his account is credited I will be happy to close this complaint Additional Information: Phone calls: Call wait time for EVERY phone call was a minimum of minutes, up to minutes, wait timeThe call on 9-WAS connected! I talked directly to Zach and got his name3.Merchandise availability: The company did NOT send the shorts or gloves when I was told they were IN stockShould have sent them separatelyShorts were in stock on 9-3, waiting on glovesOn 9-25, gloves were in stock, waiting on shortsTold them to send the gloves next dayNO action taken Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
Dear Revdex.com,There was a ??discrepancy in inventory which resulted in a shipping delayThe order was delivered on 12/22/2014.The customer has been refunded for the inconvenience this may have caused.Sincerely,*** ***Customer Care ManagerLIDS Sports Group
We apologize for the delayed responseWe had an issue with our system that resulted in double charges around this date that we were recently aware of and working to have reversed.Customer will be fully refunded for the charged amount of $Sincerely, Jarrilka [redacted] Customer Care Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, they are inaccurate that I contacted them only two times, and the appropriate documentation is attached that shows I did contact them multiple (seven email and two phone) times They should take further internal steps to ensure their customer issues are handled in a timely manner I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke to a Customer care agent who is in charge and she made promises that have yet to be fulfilled YOU LIED!!!! I was promissed a full refund with a little extra because you all cannot give any one thier money back in cash which is how I paid I have to wait for a checkthen she said if any items have shipped to keep it and I supposedly got one itemcheck still has not been cut apparently it was just canceled yesterdayi was promised a $gift card I did not recieveI placed this order January in the store and they said the items were there both of themwhat is this stupidity you are spouting now???? This is not resolved about to go to small claim court with them paying for my merchandise not recieved and my PTSD Flaring up Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
I ordered an item on line on DEC 4th, for store pick up since the item cost was 2.99, and shipping is $ plus change on an item that would fit and ship in a standard $envelopeNowhere in the ordering process did it say how long shipping would takebut as of am Dec 15th I have not heard anything from LIDSI contacted the store I was to pick up from, they have no idea of my order and even denied carrying the item I have called the 24/help line different days times each to get a busy signalI also have emailed and got auto response saying I would get a response within hrs@ hrs got a response saying that my item was at the store for pick upSo I called the store and said they did not have it, and was informed by a male employee who I assume is the same one who I spoke to on the previous days said "as I said we will call when it comes in”( in fairness there was a female employee, who was friendly and gave many possibilities and solutions) So now December No phone call No shipping conformation And no response to cancel my order sent on 17th
Dear Revdex.com,We no longer have this item available in stock nor do we carry replacement buckles.A voicemail was left advising the customer that an exchange for another item can be processed or a refundA prepaid return label was emailed to the customer.We apologize for any inconvenience this may have the customer.Sincerely,?Royce ***Customer Care ManagerLIDS Sports Group
I apologize for the delay in response to this inquiryLids Team Sports has been conducting our physical inventory from 1/29-2-and our systems were temporality shut down during that processIn order to accurately research this inquiry, our systems needed to be back up and running To preface I can only speak for communication between the customer and our team in IndianapolisAny communication done between the customer and the sales rep we do not know the contents of those conversationsPer our records we show the order in question, sales order number [redacted] , was created on 12/30/This was order was injected into our order entry system on 12/31/At the time of injection we do charge the credit cardI shows one single charge of $for this orderWe show our first contact with our (Lids Team Sports – Indianapolis) customer service team regarding a status update for this order occurred on 1/At that time we reached out the sales support rep regarding this orderWe received an email back from the Nashville sales support rep later that day indicating they would reach out the vendor in regards to this orderWe followed back up with the Nashville sales support rep, sales rep for this account, and their sales manager on 1/We asked them for an update and explained what the customer was told in regards to turn time of orderWe received an email back from the Nashville support rep on 1/stating the vendor got back to them and the order would ship on 1/30/We then reached back out the Nashville team on 2/5/asking for tracking information to then send to the customerWe then heard back later that day saying that the jacket shipped to the Indianapolis location on 1/and this needed to ship to a 3rd party embellisher located in NashvilleIt is at this point the internal operations manager got involvedThe operations manager said that she had just got off the phone with the customer (2/5/15) and that the event this jacket was needed for was that coming Saturday and that we needed to get the jacket to her ASAPWe asked the Nashville office to coordinate with the vendor and the local territory sales rep to get this worked out to meet this deadlineThe Nashville office reached out an hour later the same day saying the sales rep will ensure the jacket is delivered in time and he was willing to drive to Indianapolis from Nashville to pick up the jacketHe said he has the customer’s information and will contact her when he has the jacketOur operations manager followed back up with the local sales rep on 2/asking for an updatePer the local sales rep he picked up the jacket and delivered this to her place of work and asked her to call him if there was anything else wrongIt was delivered before the event on that SaturdayAs far as email communication; I have checked all active emails and all emails shown as their task completed from November thru today and I do not show any record of any emails being sent to our contact email address of [email protected] Ben H [redacted]
We have received the complaint reported to The Revdex.com by [redacted] *** We would like to provide a response and an update on this complaint LIDS Team Sports appreciates the feedback regarding our current returns process We strives to provide excellent customer service to each and every customer We have acknowledged there is a flaw in our current process and are currently looking into way to improve and rectify this process A sales return was setup on 10/1/for two pairs of Nike Modern Rise Sporty Shorts and return information was sent to the customer Once LIDS Team Sports received the items from the customer the return will be processed and the customer’s card will be refunded In the meantime, we have already shipped out the replacement product that the customer has requested which is schedule to be delivered today, 10/2/ The tracking number for this replacement is [redacted] In addition, we will be mailing the customer a $LIDS gift card which can be redeemed at any LIDS or LockerRoom by LIDS store as well as online at www.lids.com Please feel free to contact us with any additional questions regarding this matter Sincerely, LIDS Team Sports Operations Coordinator
Terrible company I ordered a hat from the Lids company and three days later I was emailed being told that my item was no longer in stock, mind you once I had already ordered said item, and that my order was being cancelledI called customer service to try and see what happened and was placed on a call back list and was never called back Two hours later I finally called back myself and was answered immediately The representative could hardly speak comprehensible English but from what I did understand she basically told me tough luck and sorry not trying to resolve the issue in any way
Dear Revdex.com;We apologize for any inconvenience this has caused the customerThe shipping cost was refunded on 1/3/2015.Sincerely, [redacted] ***Customer Care ManagerLIDS Sports Group
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The quick refund is great but, this went on too long and for the inconvenience (the almost month wait to be informed of ANY status on my order) I believe I should still receive the toque I had ordered.Regards, [redacted] ***
Dear Revdex.com,The customer reached out to me from an unkown email address that did not specify his name or order number After several emails back and forth (requesting the information needed) he provided the order number.The correct refund amount was $The customer was upset as he expected a refund in the amount of $An agent quoted the incorrect refund amount in their original response to the customerWe will honor that total and will send a second check in the amount of $for the difference he was quoted.The customer was updated with this informationSincerely,Royce ***Customer Care ManagerLIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Dear [redacted] This customer was refunded in full ($29.40) on 10/21/ We apologize for any inconvenience this may have caused the customer Sincerely, 'Arial','sans-serif Customer Care Manager LIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to pay $for express shipping because the item ordered was to be a very special gift, I feel that I should be refunded that as wellAlso, the item is now out of stock and I couldn't find it any where else I told LIDS through one of my many contacts, the customers's name & state they are locatedThat person was looking to see if I received their order or hats I don't understand why they couldn't send a new mailing label so the other customer could forward my item to me.I left a few messages after waiting to talk to a rep on the phone, as well as a few emails Both of which said I would receive a return call, etc when it was my turn, but that never happenedEmails were the same and I also tried to do a "chat" session, that I was disconnected from At a later date, after all the initial calls, emails & chat, I tried to call a few times only to have the phone ring a few times & then disconnect.So now I don't have the item I ordered, as well as the fee for the express postageI also called the person that received my order or times (long distance calls) and I later called the person that I received an order for (long distance again) and I chose to mail the order to that customerThat's all after a lot of frustration and poor customer relations Regards, [redacted]
Dear [redacted] We have reached out to our Digital Marketing team regarding the customer's concernOur email provider has assured us that his information was removed from their database back in September A voice message was left for the customer to return our call so that we can verify his email address and for him forward the email he received from our company to reviewWe would like to resolve this matter as quickly as possible We apologize for any inconvenience this may have caused the customer Sincerely, [redacted] Customer Care Manager LIDS Sports Group Woodland Drive Indianapolis, IN