Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, they are inaccurate that I contacted them only two times, and the appropriate documentation is attached that shows I did contact them multiple (seven email and two phone) times. They should take further internal steps to ensure their customer issues are handled in a timely manner. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The quick refund is great but, this went on too long and for the inconvenience (the almost 2 month wait to be informed of ANY status on my order) I believe I should still receive the toque I had ordered.Regards,[redacted]
Dear Revdex.com,We apologize for the delay.Order did not ship due to inventory discrepancies. We have requested to cancel out the order and process the refund as soon as possible.We sincerely apologize for our error.Thank you,[redacted]Customer...
We have received the complaint reported to The Revdex.com by [redacted]. We would like to provide a response and an update...
on this complaint.
LIDS Team Sports appreciates the feedback regarding our current returns process. We strives to provide excellent customer service to each and every customer. We have acknowledged there is a flaw in our current process and are currently looking into way to improve and rectify this process.
A sales return was setup on 10/1/14 for two pairs of Nike Modern Rise Sporty Shorts and return information was sent to the customer. Once LIDS Team Sports received the items from the customer the return will be processed and the customer’s card will be refunded. In the meantime, we have already shipped out the replacement product that the customer has requested which is schedule to be delivered today, 10/2/14. The tracking number for this replacement is [redacted].
In addition, we will be mailing the customer a $50 LIDS gift card which can be redeemed at any LIDS or LockerRoom by LIDS store as well as online at www.lids.com.
Please feel free to contact us with any additional questions regarding this matter.
Sincerely,
Dear Revdex.com,We have contacted our accounting team to issue a refund check and mail out as soon as possible to the customer.We apologize for the error on our end.Sincerely,[redacted]Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, they are inaccurate that I contacted them only two times, and the appropriate documentation is attached that shows I did contact them multiple (seven email and two phone) times. They should take further internal steps to ensure their customer issues are handled in a timely manner. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The quick refund is great but, this went on too long and for the inconvenience (the almost 2 month wait to be informed of ANY status on my order) I believe I should still receive the toque I had ordered.Regards,[redacted]
Dear Revdex.com,We apologize for the delay.Order did not ship due to inventory discrepancies. We have requested to cancel out the order and process the refund as soon as possible.We sincerely apologize for our error.Thank you,[redacted]Customer...
Care ManagerLIDS Sports Group
We have received the complaint reported to The Revdex.com by [redacted]. We would like to provide a response and an update...
on this complaint.
LIDS Team Sports appreciates the feedback regarding our current returns process. We strives to provide excellent customer service to each and every customer. We have acknowledged there is a flaw in our current process and are currently looking into way to improve and rectify this process.
A sales return was setup on 10/1/14 for two pairs of Nike Modern Rise Sporty Shorts and return information was sent to the customer. Once LIDS Team Sports received the items from the customer the return will be processed and the customer’s card will be refunded. In the meantime, we have already shipped out the replacement product that the customer has requested which is schedule to be delivered today, 10/2/14. The tracking number for this replacement is [redacted].
In addition, we will be mailing the customer a $50 LIDS gift card which can be redeemed at any LIDS or LockerRoom by LIDS store as well as online at www.lids.com.
Please feel free to contact us with any additional questions regarding this matter.
Sincerely,
LIDS Team Sports
Operations Coordinator
Dear Revdex.com,We have contacted our accounting team to issue a refund check and mail out as soon as possible to the customer.We apologize for the error on our end.Sincerely,[redacted]Customer Care ManagerLIDS Sports Group