Dear Revdex.com,The customer's order shipped out on 8/27/One (out of four) item was unavailable and he was not charged for it.Tracking was provided via email and the order was discounted 30% for his troubles.We do apologize for any inconvenience this may have caused.?Royce L***Customer Care ManagerLIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The statements they have made are false At no point did they call me within hours as I was told I did not have any emails or voicemails offering any type of appology They did ask me to pay an additional $to have the package expedited overnight and could not figure out why I was not happy to pay for the companys faulty policies Until I get a formal written letter apologizing for their unprofessionalism, I will not accept any terms Regards, [redacted]
Dear [redacted] ***,Due to the overwhelming demand for the Revis jersey, we sold out of the item and some of our customers orders were canceled due to lack of stock.We apologize for the inconvenience this may have caused the customer.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
According to our records on order [redacted] , item SKU:was shipped as of 8/17/2015, per tracking [redacted] Unfortunately, during the remaining fulfillment we experienced some system errors causing the rest of the order to be in a hold status beyond our controlThese item were not shippedDue to this error we have issued the customer a full refund on 10/24/15.Sincerely, Jamika K [redacted] Customer Care Representative
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever I'd like some type of time frame considering this company "Hat World/LIDS" has yet to come through on their promises for over daysI'd appreciate to know when this check will be mailed out and what address you plan to mail it to? The company also promised a gift card sent out via the postal service (USPS) and that never arrivedSo needless to say my faith in the resolution is very low and feel they will continue to draw this outAgain please provide when this check will be cut and what address you're sending toIf it's the [redacted] address in Lanham, MD then that would be the correct oneRegards, [redacted]
Dear Revdex.com,Please accept our apologies for the delayed response.We experienced system issues which resulted in a shipping delayThe customer was refunded on 12/10/and a gift card sent for the incovenience.Sincerely, [redacted] ***Customer Care ManagerLIDS Sports Group
Dear [redacted] ***,We researched her order and found that item # [redacted] size 3/was marked unavailableThe customer was not charged for that item.The customer was refunded in full for the other on 2/19/two items that were delivered.Sincerely, [redacted] ***Customer Care ManagerLIDS Sports Group
The District Sales Manager has made contact with the customer We have offered to locate the Bulls Snapback Hat for her and a gift card for her inconvenience The behavior of the staff has been addressed as wellSincerely, [redacted] Customer Care Manager LIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Dear *** ***,
We were able to get order number *** cancelled out of the system on 3/21/2014 as the customer requestedThe customer contacted customer care at 10:11am and it was cancelled at 10:28am
We apologize for any inconveniences this may have caused the
customer
Sincerely,
*** ***
Customer Care Manager
LIDS Sports Group
Dear Revdex.com,
We have contacted our email provider to remove the customer's information from our database
We apologize for any inconvenience this may have caused the customer
Sincerely,
***
***
Manager
Lids Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
To preface I can only speak for communication between the customer and our team in IndianapolisAny communication done between the customer and the sales rep we do not know the contents of those conversationsSales order *** was submitted to Lids Team Sports by the local sales rep on
12/Our internal staff injected that order into our production system on 12/At the time of entry the customer’s credit card was charged $including tax and shippingThis order was for total itemOur company expectation is that for orders that are not getting embellished, we will try to have those picked and shipped out of our building within hoursThis is completely dependent on product availabilityWe do not ship partial orders unless requested by our sales repWhen this order was placed there were units missing from our warehouse that needed to be ordered from our vendor to fillAgain, we don’t ship partial ordersSo we will wait for those units to arrive before we ship the entire orderThis is to minimize instances of multiple invoices as an invoice is produced with each separate shipmentThis is usually the preference of our customersMissing units were items 535685-656_XL qty and 535685-418_L qty These were put on a purchase order to come to our building from our vendor
We later found out that some product that we that we had inventory and allocated to this order had been pulled and used for another orderThis left us short on some additional unit, item 598442-060_XL qty and 535685-656_L qty This item was placed on a PO for our vendor but was instead set to ship directly from the vendor to the customerWe show shipments on this order from anything we had in our warehouse occurring on 1/9/Tracking numbers are *** and ***They both show delivered and signed for on 1/
These shipments produced invoice *** for total units and a total of $including tax and shipping
There are two other invoices on this order, invoice *** and ***They are for the units we had moved to a purchase order to ship directly from the vendor to the customer*** is for units 535685-656_L qty 3, and *** is for 598442-060_XL qty
The units never invoiced for are the units that came up missing, items 535685-656_XL qty and 535685-418_L qty mentioned in the 6th paragraphWe invoiced for total units including shippingThe customer did pay for units including shipping
I am not sure what the consumer is specifically saying they are missing, but I would agree that they have paid for more than what they receive
As mentioned in the complaint, our sales rep who took and placed this order left our company shortly after placing this order We show three emails coming from the consumer’s email address that were sent directed at the sales rep that was no longer with the company and copying our general inboxThey are dated 2/6/15, 2/9/15, and the final one on 2/25/The 2/email did finally ask our customer service department to step inI have been told that due to the 2/email having the sales rep on the email we had not responded in the assumption the sales rep would be communicating with the customerFrom what I can tell there was a significant time that past when communication was still being sent to a sales rep that no longer worked for our company and that communication didn’t come to our internal staff’s attention until February From our order records and from emails it looks like one of our sales manager’s stepped in and got products shipped quickly after the customer first inquired with him in late January
Once our department was notified that the sales rep no longer worked for our company we removed and we were unsure of what needed to be done about the missing goods, it looks like we removed the items from their order so they would not get invoiced out for themWe didn’t complete that process by refunding the customer for products they then were not going to receive
The difference between what was originally charged to the credit card and what has been invoiced out as goods shipped and received is $
I have processed a refund back to the credit card used on this order in the amount of $to resolve this disputeI have included the refund receipt as an attachment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meIt's about time!
Regards,
*** ***
Dear *** ***,The order was placed on 2/04/at 11:59pm.The customer called on 2/08/asking to cancel orderUnfortunately, the order was being processed and we were unable to cancelThe agent updated the customer with these results on 2/09/Along with our apologies,
the customer was offered a gift card (sent on 2/12) and free express shipping on his next orderThe customer accepted.The order shipped out on 2/09/(within our shipping timeframe stated online) and delivered on 2/12/2015.We apologize for any inconvenience this may have caused the customer.Sincerely,?Royce ***Customer Care ManagerLIDS Sports Group
I have filed a prior complaint about receiving spam email from LIDS and the company told you that the spam would stopI got another spam email today
Regards,
*** ***
It seems that there was a miscommunication as the order did shipThe customer's request for a return label was fulfilled on October 31, Per Confirmation: ***
We are working to contact the customer to assure that the return label was received
Once the items have been returned we will process the customers refund accordingly.Thank You,
Lids Customer Care
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My full order was not delivered only of the items Tai the manager I spoke to assured me that my order was complete and all packagedIt is incorrect for them to say my order was "delivered"A partial order was deliveredI emailed the company yesterday and have not received a response about my missing itemIt's been four weeks since I ordered and the 9-business day deliver is not complete. Regards,*** ***
Dear Revdex.com,We left a voice message for the customer to return our call with more details regarding his return.We are unable to locate an order in our system for a purchase of the product specified in his complaint.Sincerely,Royce ***Customer Care
ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Dear Revdex.com,The customer's order shipped out on 8/27/One (out of four) item was unavailable and he was not charged for it.Tracking was provided via email and the order was discounted 30% for his troubles.We do apologize for any inconvenience this may have caused.?Royce L***Customer Care ManagerLIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The statements they have made are false At no point did they call me within hours as I was told I did not have any emails or voicemails offering any type of appology They did ask me to pay an additional $to have the package expedited overnight and could not figure out why I was not happy to pay for the companys faulty policies Until I get a formal written letter apologizing for their unprofessionalism, I will not accept any terms Regards, [redacted]
Dear [redacted] ***,Due to the overwhelming demand for the Revis jersey, we sold out of the item and some of our customers orders were canceled due to lack of stock.We apologize for the inconvenience this may have caused the customer.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
According to our records on order [redacted] , item SKU:was shipped as of 8/17/2015, per tracking [redacted] Unfortunately, during the remaining fulfillment we experienced some system errors causing the rest of the order to be in a hold status beyond our controlThese item were not shippedDue to this error we have issued the customer a full refund on 10/24/15.Sincerely, Jamika K [redacted] Customer Care Representative
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever I'd like some type of time frame considering this company "Hat World/LIDS" has yet to come through on their promises for over daysI'd appreciate to know when this check will be mailed out and what address you plan to mail it to? The company also promised a gift card sent out via the postal service (USPS) and that never arrivedSo needless to say my faith in the resolution is very low and feel they will continue to draw this outAgain please provide when this check will be cut and what address you're sending toIf it's the [redacted] address in Lanham, MD then that would be the correct oneRegards, [redacted]
Dear Revdex.com,Please accept our apologies for the delayed response.We experienced system issues which resulted in a shipping delayThe customer was refunded on 12/10/and a gift card sent for the incovenience.Sincerely, [redacted] ***Customer Care ManagerLIDS Sports Group
Dear [redacted] ***,We researched her order and found that item # [redacted] size 3/was marked unavailableThe customer was not charged for that item.The customer was refunded in full for the other on 2/19/two items that were delivered.Sincerely, [redacted] ***Customer Care ManagerLIDS Sports Group
The District Sales Manager has made contact with the customer We have offered to locate the Bulls Snapback Hat for her and a gift card for her inconvenience The behavior of the staff has been addressed as wellSincerely, [redacted] Customer Care Manager LIDS Sports Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Dear *** ***,
We were able to get order number *** cancelled out of the system on 3/21/2014 as the customer requestedThe customer contacted customer care at 10:11am and it was cancelled at 10:28am
We apologize for any inconveniences this may have caused the
customer
Sincerely,
*** ***
Customer Care Manager
LIDS Sports Group
Dear Revdex.com,
We have contacted our email provider to remove the customer's information from our database
We apologize for any inconvenience this may have caused the customer
Sincerely,
***
***
Manager
Lids Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
To preface I can only speak for communication between the customer and our team in IndianapolisAny communication done between the customer and the sales rep we do not know the contents of those conversationsSales order *** was submitted to Lids Team Sports by the local sales rep on
12/Our internal staff injected that order into our production system on 12/At the time of entry the customer’s credit card was charged $including tax and shippingThis order was for total itemOur company expectation is that for orders that are not getting embellished, we will try to have those picked and shipped out of our building within hoursThis is completely dependent on product availabilityWe do not ship partial orders unless requested by our sales repWhen this order was placed there were units missing from our warehouse that needed to be ordered from our vendor to fillAgain, we don’t ship partial ordersSo we will wait for those units to arrive before we ship the entire orderThis is to minimize instances of multiple invoices as an invoice is produced with each separate shipmentThis is usually the preference of our customersMissing units were items 535685-656_XL qty and 535685-418_L qty These were put on a purchase order to come to our building from our vendor
We later found out that some product that we that we had inventory and allocated to this order had been pulled and used for another orderThis left us short on some additional unit, item 598442-060_XL qty and 535685-656_L qty This item was placed on a PO for our vendor but was instead set to ship directly from the vendor to the customerWe show shipments on this order from anything we had in our warehouse occurring on 1/9/Tracking numbers are *** and ***They both show delivered and signed for on 1/
These shipments produced invoice *** for total units and a total of $including tax and shipping
There are two other invoices on this order, invoice *** and ***They are for the units we had moved to a purchase order to ship directly from the vendor to the customer*** is for units 535685-656_L qty 3, and *** is for 598442-060_XL qty
The units never invoiced for are the units that came up missing, items 535685-656_XL qty and 535685-418_L qty mentioned in the 6th paragraphWe invoiced for total units including shippingThe customer did pay for units including shipping
I am not sure what the consumer is specifically saying they are missing, but I would agree that they have paid for more than what they receive
As mentioned in the complaint, our sales rep who took and placed this order left our company shortly after placing this order We show three emails coming from the consumer’s email address that were sent directed at the sales rep that was no longer with the company and copying our general inboxThey are dated 2/6/15, 2/9/15, and the final one on 2/25/The 2/email did finally ask our customer service department to step inI have been told that due to the 2/email having the sales rep on the email we had not responded in the assumption the sales rep would be communicating with the customerFrom what I can tell there was a significant time that past when communication was still being sent to a sales rep that no longer worked for our company and that communication didn’t come to our internal staff’s attention until February From our order records and from emails it looks like one of our sales manager’s stepped in and got products shipped quickly after the customer first inquired with him in late January
Once our department was notified that the sales rep no longer worked for our company we removed and we were unsure of what needed to be done about the missing goods, it looks like we removed the items from their order so they would not get invoiced out for themWe didn’t complete that process by refunding the customer for products they then were not going to receive
The difference between what was originally charged to the credit card and what has been invoiced out as goods shipped and received is $
I have processed a refund back to the credit card used on this order in the amount of $to resolve this disputeI have included the refund receipt as an attachment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meIt's about time!
Regards,
*** ***
Dear *** ***,The order was placed on 2/04/at 11:59pm.The customer called on 2/08/asking to cancel orderUnfortunately, the order was being processed and we were unable to cancelThe agent updated the customer with these results on 2/09/Along with our apologies,
the customer was offered a gift card (sent on 2/12) and free express shipping on his next orderThe customer accepted.The order shipped out on 2/09/(within our shipping timeframe stated online) and delivered on 2/12/2015.We apologize for any inconvenience this may have caused the customer.Sincerely,?Royce ***Customer Care ManagerLIDS Sports Group
I have filed a prior complaint about receiving spam email from LIDS and the company told you that the spam would stopI got another spam email today
Regards,
*** ***
It seems that there was a miscommunication as the order did shipThe customer's request for a return label was fulfilled on October 31, Per Confirmation: ***
We are working to contact the customer to assure that the return label was received
Once the items have been returned we will process the customers refund accordingly.Thank You,
Lids Customer Care
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My full order was not delivered only of the items Tai the manager I spoke to assured me that my order was complete and all packagedIt is incorrect for them to say my order was "delivered"A partial order was deliveredI emailed the company yesterday and have not received a response about my missing itemIt's been four weeks since I ordered and the 9-business day deliver is not complete. Regards,*** ***
Dear Revdex.com,We left a voice message for the customer to return our call with more details regarding his return.We are unable to locate an order in our system for a purchase of the product specified in his complaint.Sincerely,Royce ***Customer Care
ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***