At the time of the customer's order we had an issue with our system that resulted in double chargesThis issue has been resolved.As of 12/07/the customer has been refunded $Sincerely,
LIDS Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear *** ***,
An email has been sent to the customer requesting detailed information regarding his concernI advised that we need the transaction number/date, store number or mall location
We will be able to research this matter once we have been given more
information
Sincerely,
Customer Care Manager
LIDS Sports Group
Dear Revdex.com;We experienced system issues which resulted in a shipping delay.The package delivered on 12/30/A refund will be issued today.We apologize for any inconvenience this has caused the customer.Sincerely,*** ***Customer Care
ManagerLIDS Sports Group
Dear Revdex.com,The hat was unavailable and customer was not charged for itThe second item on the order did ship.The customer has been refunded in full on 4/for his troubles.We apologize for any inconvenience this may have caused the
customer.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[My order was originally placed on 12/1/ The issue is it was not processed until 12/31/ Also, the additional charge of for embellishment was part of the total original charge and should not have been additional.]
Regards,
*** ***
Dear *** ***
We have reached out to our programmers to update the system as soon as possible
We do apologize for any inconveniece this may have caused the customer
Sincerely,
"">*** ***
Customer Care Manager
LIDS Sports Group
Woodland Drive
Indianapolis, IN
Dear *** ***,There was a discrepancy in inventory which resulted in a shipping delayThe refund request has to process through our accounting departmentOnce it is processed, a check is mailed out to the customer.We apologize for any inconvenience this has
caused the customer.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Dear [redacted];
The customer has been refunded as of todayA prepaid return shipping label has been sent via email if he wishes to send the items back
We apologize for the confusion and annoyance this may have caused the customer
Sincerely,
class="MsoNormal" "margin: 0in 0in 0pt;">[redacted]
Customer Care Manager
LIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I accept the business response EXCEPT on ORDER #[redacted], Customer #[redacted], Flash Store ID: 60095. I have still not received item no: 100BA5190-010 Nike Club Team Swoosh Backpack. I was told in the e-mailed dated 1-5-16 from Zachary [redacted] with LIDS (Zachary.[redacted]@lids.com) that the backpacks were defective and was getting remade and that it should be shipping later the week of 1-5-16. As of 1-26-16, still no backpack or returned email as to the status of this back pack. These poor girls will end up with their season being over before they get all their volleyball equipment (only four tournaments left). That is not acceptable.
There is a lot of parents at the academy upset with LIDS (quality, shipping, customer service). I have seen logo's on $55 Nike sweatshirts printed over 1" off center. They take your money immediately and then you hope you get your stuff. Items should not be charged until the item ships. Delivery timeline promises should be met especially when providing equipment for sport competitions. Customer Service inquiries should be responded to without the request of Revdex.com. You shouldn't have to fight for your money back when you have proof of return (and I have proof that the order number was on my return label as I have a picture of it and will happily provide it again). This company needs to get their act together if they are going to represent Nike apparel.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I do not appreciate this business trying to dictate to me laws that I have been aware of for my whole life as I have lived always in Massachusetts. This company's brazen tactics to try and re-categorize merchandise so they can charge individuals additional money is wrong on so many levels. I would have purchased all the items at my local [redacted] without paying a tax or without having to dispute anything. Regards,
[redacted]
Dear Revdex.com,The item was unavailable. The customer's credit card has been refunded in full.We do apologize for any inconvenience this may have caused the customer.Sincerely,[redacted]Customer Care ManagerLIDS Sports...
Dear Revdex.com,Our system shows all orders have been shipped and tracking states delivered. Two orders included clearance items which some were unavailable and the customer was not charged.We truly apologize for the delays with his recent orders. Our records indicates our 24 hour...
customer care office has issued a gift card for his troubles.Royce [redacted]Customer Care ManagerLIDS Sports Group
From: R[redacted], Terea <Terea.R[redacted]@lids.com>Sent: Wednesday, October 12, 2016 9:23 AM...
To: infoSubject: Re: complaint # [redacted] Dear Revdex.com of Central Indiana, Customer J[redacted] ordered a Chicago Cubs MLB Sachem “47 Franchise Cap, in a size small on 09/28/2016 at 6:42pm. After order was placed, the customer called the call center on 9/28/2016 at approximately 8:55pm and then asked if he could change the size on this cap to a size medium. The call center representative stated in the notes that “ the item order was in processing status and we could not make changes or cancel his order”. The customer then, had gotten upset and stated that he would report our company. We reached out to the customer via phone and offered my sincerest apologies. Since then the customer was sent a return label to send back unwanted item, issued a refunded for $31.58, the amount of the cap and a replacement cap in a size medium was sent to his address. Thank you. Sincerely, Lids Sports Group Customer Care www.lids.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted],
The customer was refunded in full ($68.86) on 3/6/2014.
A voice message was left for the customer advising him of the updates with our sincerest apologies for the delay.
We apologize for the inconvenience this may have caused the...
customer.
Sincerely,
[redacted]
Customer Care Manager
LIDS Sports Group
7555 Woodland Drive
Indianapolis, IN 46278
Dear [redacted],There was a ??discrepancy in inventory which resulted with the item not shipping. The customer's entire shipping cost has been refunded for the inconvenience this may have caused.Sincerely,[redacted]Customer...
Dear Revdex.com,This customer was contacted and taken care of within 24-48 business hours by the District Sales Manager. Below is his statement;She was contacted by me within 24-48 hrs once I received the complaint on 4/24. She received $25 Gift card/ I mailed her a $6 check...
personally for cost of Build-A-Bear t-shirt, and our DMIT has also just emailed an apology. · I spoke personally with [redacted] last week directly after I got Customer Concern email.· I was told by the customer she had sent in complaint 2 weeks prior to me even getting notice on 4/24.· I apologized and then contacted Customer Care in which we arranged a $25 E-Gift Card for her.· I asked for verification of Customer Care if we could find out who initially got concern email weeks prior as it was not me. · I called customer directly next day and gave her the E-Gift Card # and pin, and told her I was also mailing out $6 check within the week for cost of t-shirt in addition…which I did. · Derek [redacted]- DMIT emailed her an apology today…below is what he wrote/ emailed to her:[redacted],I want to start off by expressing my sincerest apologies for how I handled the Embroidery situation with your Build-A-Bear t-shirt a few weeks ago at the Lids Locker Room in Castleton Square Mall. While I completely understand if you chose not to allow me the opportunity, I would like to make things right by you if given the chance. I know I handled this situation poorly and not with the appropriate attitude to say the least. This was most definitely a “life learning lesson” for myself and the importance of making great customer service a paramount objective always, for me and those on my staff. I hope you give us the opportunity to redeem ourselves and ensure you and your family are given a great experience at the Lids Locker Room. If you are still interested in getting the t-shirt embroidered for your Build A Bear I personally will ensure that this is completed successfully and you and your family are taken care of. I offer to complete this embroidery myself (free of charge of course) to ensure we make things right as a store and as a company. Again, I offer my deepest apologies and look forward to the opportunity to right this wrong and create a positive, memorable experience at the Lids Locker Room.Thank you for your time and I hope you have a blessed day.Thank you,Royce [redacted]Customer Care ManagerLIDS Sports Group
After researching the customer's order #[redacted], we found that the customer was fully refunded on January 6, 2016.
Unfortunately, this item (sku: 20500814) is not in our inventory at this time and we will be unable to send the customer a replacement. We do apologize for any...
inconvenience we may have caused this customer.Sincerely,
Lids Customer Care
At the time of the customer's order we had an issue with our system that resulted in double chargesThis issue has been resolved.As of 12/07/the customer has been refunded $Sincerely,
LIDS Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear *** ***,
An email has been sent to the customer requesting detailed information regarding his concernI advised that we need the transaction number/date, store number or mall location
We will be able to research this matter once we have been given more
information
Sincerely,
Customer Care Manager
LIDS Sports Group
Dear Revdex.com;We experienced system issues which resulted in a shipping delay.The package delivered on 12/30/A refund will be issued today.We apologize for any inconvenience this has caused the customer.Sincerely,*** ***Customer Care
ManagerLIDS Sports Group
Dear Revdex.com,The hat was unavailable and customer was not charged for itThe second item on the order did ship.The customer has been refunded in full on 4/for his troubles.We apologize for any inconvenience this may have caused the
customer.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[My order was originally placed on 12/1/ The issue is it was not processed until 12/31/ Also, the additional charge of for embellishment was part of the total original charge and should not have been additional.]
Regards,
*** ***
Dear *** ***
We have reached out to our programmers to update the system as soon as possible
We do apologize for any inconveniece this may have caused the customer
Sincerely,
"">*** ***
Customer Care Manager
LIDS Sports Group
Woodland Drive
Indianapolis, IN
Dear *** ***,There was a discrepancy in inventory which resulted in a shipping delayThe refund request has to process through our accounting departmentOnce it is processed, a check is mailed out to the customer.We apologize for any inconvenience this has
caused the customer.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Dear [redacted];
The customer has been refunded as of todayA prepaid return shipping label has been sent via email if he wishes to send the items back
We apologize for the confusion and annoyance this may have caused the customer
Sincerely,
class="MsoNormal" "margin: 0in 0in 0pt;">[redacted]
Customer Care Manager
LIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I accept the business response EXCEPT on ORDER #[redacted], Customer #[redacted], Flash Store ID: 60095. I have still not received item no: 100BA5190-010 Nike Club Team Swoosh Backpack. I was told in the e-mailed dated 1-5-16 from Zachary [redacted] with LIDS (Zachary.[redacted]@lids.com) that the backpacks were defective and was getting remade and that it should be shipping later the week of 1-5-16. As of 1-26-16, still no backpack or returned email as to the status of this back pack. These poor girls will end up with their season being over before they get all their volleyball equipment (only four tournaments left). That is not acceptable.
There is a lot of parents at the academy upset with LIDS (quality, shipping, customer service). I have seen logo's on $55 Nike sweatshirts printed over 1" off center. They take your money immediately and then you hope you get your stuff. Items should not be charged until the item ships. Delivery timeline promises should be met especially when providing equipment for sport competitions. Customer Service inquiries should be responded to without the request of Revdex.com. You shouldn't have to fight for your money back when you have proof of return (and I have proof that the order number was on my return label as I have a picture of it and will happily provide it again). This company needs to get their act together if they are going to represent Nike apparel.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I do not appreciate this business trying to dictate to me laws that I have been aware of for my whole life as I have lived always in Massachusetts. This company's brazen tactics to try and re-categorize merchandise so they can charge individuals additional money is wrong on so many levels. I would have purchased all the items at my local [redacted] without paying a tax or without having to dispute anything. Regards,
[redacted]
Dear Revdex.com,The item was unavailable. The customer's credit card has been refunded in full.We do apologize for any inconvenience this may have caused the customer.Sincerely,[redacted]Customer Care ManagerLIDS Sports...
Group
Dear Revdex.com,Our system shows all orders have been shipped and tracking states delivered. Two orders included clearance items which some were unavailable and the customer was not charged.We truly apologize for the delays with his recent orders. Our records indicates our 24 hour...
customer care office has issued a gift card for his troubles.Royce [redacted]Customer Care ManagerLIDS Sports Group
From: R[redacted], Terea <Terea.R[redacted]@lids.com>Sent: Wednesday, October 12, 2016 9:23 AM...
To: infoSubject: Re: complaint # [redacted] Dear Revdex.com of Central Indiana, Customer J[redacted] ordered a Chicago Cubs MLB Sachem “47 Franchise Cap, in a size small on 09/28/2016 at 6:42pm. After order was placed, the customer called the call center on 9/28/2016 at approximately 8:55pm and then asked if he could change the size on this cap to a size medium. The call center representative stated in the notes that “ the item order was in processing status and we could not make changes or cancel his order”. The customer then, had gotten upset and stated that he would report our company. We reached out to the customer via phone and offered my sincerest apologies. Since then the customer was sent a return label to send back unwanted item, issued a refunded for $31.58, the amount of the cap and a replacement cap in a size medium was sent to his address. Thank you. Sincerely, Lids Sports Group Customer Care www.lids.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted],
The customer was refunded in full ($68.86) on 3/6/2014.
A voice message was left for the customer advising him of the updates with our sincerest apologies for the delay.
We apologize for the inconvenience this may have caused the...
customer.
Sincerely,
[redacted]
Customer Care Manager
LIDS Sports Group
7555 Woodland Drive
Indianapolis, IN 46278
Dear [redacted],There was a ??discrepancy in inventory which resulted with the item not shipping. The customer's entire shipping cost has been refunded for the inconvenience this may have caused.Sincerely,[redacted]Customer...
Care ManagerLIDS Sports Group
Dear Revdex.com,This customer was contacted and taken care of within 24-48 business hours by the District Sales Manager. Below is his statement;She was contacted by me within 24-48 hrs once I received the complaint on 4/24. She received $25 Gift card/ I mailed her a $6 check...
personally for cost of Build-A-Bear t-shirt, and our DMIT has also just emailed an apology. · I spoke personally with [redacted] last week directly after I got Customer Concern email.· I was told by the customer she had sent in complaint 2 weeks prior to me even getting notice on 4/24.· I apologized and then contacted Customer Care in which we arranged a $25 E-Gift Card for her.· I asked for verification of Customer Care if we could find out who initially got concern email weeks prior as it was not me. · I called customer directly next day and gave her the E-Gift Card # and pin, and told her I was also mailing out $6 check within the week for cost of t-shirt in addition…which I did. · Derek [redacted]- DMIT emailed her an apology today…below is what he wrote/ emailed to her:[redacted],I want to start off by expressing my sincerest apologies for how I handled the Embroidery situation with your Build-A-Bear t-shirt a few weeks ago at the Lids Locker Room in Castleton Square Mall. While I completely understand if you chose not to allow me the opportunity, I would like to make things right by you if given the chance. I know I handled this situation poorly and not with the appropriate attitude to say the least. This was most definitely a “life learning lesson” for myself and the importance of making great customer service a paramount objective always, for me and those on my staff. I hope you give us the opportunity to redeem ourselves and ensure you and your family are given a great experience at the Lids Locker Room. If you are still interested in getting the t-shirt embroidered for your Build A Bear I personally will ensure that this is completed successfully and you and your family are taken care of. I offer to complete this embroidery myself (free of charge of course) to ensure we make things right as a store and as a company. Again, I offer my deepest apologies and look forward to the opportunity to right this wrong and create a positive, memorable experience at the Lids Locker Room.Thank you for your time and I hope you have a blessed day.Thank you,Royce [redacted]Customer Care ManagerLIDS Sports Group
After researching the customer's order #[redacted], we found that the customer was fully refunded on January 6, 2016.
Unfortunately, this item (sku: 20500814) is not in our inventory at this time and we will be unable to send the customer a replacement. We do apologize for any...
inconvenience we may have caused this customer.Sincerely,
Lids Customer Care