Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear *** ***,An error occurred during the shipping process which caused the package to be sent another customer's address.Unfortunately, we haven't heard from the actual customer who received this package and the product is now unavailable.The customer was
refunded on 2/26/2015.We do apologize for any inconvenience this may have caused.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Dear *** ***The customer placed a total of three orders. He has received multiple shipments that delived on 3/12/and there will be at least two more on the way.There were enhancements added to our system which provides product to ship from our stores as
well as the Distribution Center.The order that was placed on 3/5/in the amount of $has been refunded due to him disputing charges with his paypal account.The cusotmer will be recieving all of his orders with partial payment.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
After researching the customer's order H37590779, we found that the customer was refunded as of December 03, 2015.Customer was also provided a Gift Card for his troublesWe apologize again for any inconvenience we may have caused this customerSincerely
Lids Customer
Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below This is about complaint *** The company Hat World (lids) owes me a refund of They sent me a bogus check overnight in the total of Here is the picture of the check Also I have proof that the refund is supposed to be for
Regards,
*** ***
Dear Revdex.com,We placed a stop payment for the refund check that was submitted on 5/19.A confirmation email with tracking information has been sent to the customer's personal email address account.We apologize for any inconvenience this may have
caused the customer.Sincerely,Royce L***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was getting emails long past September and they've only stopped since my second complaint to the Revdex.com
Regards,
*** ***
After further review we found the one missing item was out of stockThis usually happens when we have an incorrect count in our inventory or if the item was found damaged before fulfillmentThe customer did receive a full refund for the item that did not shipThank You,
Lids Customer Care
Dear *** ***,We experienced system issues which resulted in a shipping delayTracking shows order has shipped.Previously the refund could not be applied due to the customer disputing the charges for the unavailable item via their paypal account. The
credit has now posted.Due to the inconvenience this has caused the customer the remaining balance will be refunded once the shipping process has updated. We apologize for troubles this has caused the customer.Sincerely,*** ***Customer Care ManagerLIDS Sports Group?
At the website for Lids.com I had two items in my cart They showed a homepage banner for "30% off online orders over $+ Shipping is free use code SHOP30" When I tried to apply the coupon code to my order of $it wouldn't work I contacted them by chat and after a long dialogue they apologized but said one of my items in my cart was excludedHowever, these exclusions were not available anywhere on the website on or in the cart They would not honor the 30% offI can provide the transcript that details this encounter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
From: R***, Terea Sent: Tuesday, November 22, 2:PMTo:
infoSubject: case ID *** Dear Revdex.com of Central Indiana, We have received Revdex.com complaint for case ID ***After further review, this customer placed at 5am on 11/03/for standard ground delivery The customer called in same day multiple times after the order was placed inquiring statushe was advised of our processing time (to business days)Our Customer Care Team offered a 10% discount due to customer being upset that order had not shipped sooner than our guidelinesOnce the order exported, the discount was applied The next day 11/04/16, customer ID *** called in with more concerns about his order still processing We did everything in our power to appease this customer, we apologize for any inconvenience this has caused the customer Sincerely, Lids Sports Group Customer Care Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear Revdex.com,The customer has been refunded in full per her request.We have attempted to contact her via phone and left a voice message today.We sincerely apologize for the inconvenience this may have caused the customer.Sincerely,?Royce
***Customer Care ManagerLIDS Sports Group
I am very disappointed in this company I placed an order on line on a Wednesday evening I thought that getting ship to store would be faster and it doesn't tell you that it will be - days until after you process the whole transaction So I immediately called customer service and they changed it to be delivered to my address with an added $charge for overnight Meaning it would get delivered Friday or Saturday Friday and Saturday came and no package Called customer service and they said that the order hadn't even shipped out so I was getting refund for shipment Fine My order did not leave the warehouse until Wednesday night Thursday I waited all day for UPS to deliver and I checked tracking - turns out that it was delivered to store Called customer service and they said "oh well sometimes the warehouse doesn't pick up address changes and they go by original order" I would understand if it had been shipped next day but a week later and they couldn't get the address straight?
I never got a call from the store saying to come pick up my order or anything I go to the store today 07/06/(order was placed on 06/24/15) and they have no clue where it is - who signed for it - NOTHING!
Their resolution is to get a refund FINE - I am fed up and don't care anymore about what I had originally ordered
I am not able to get a refund receipt because it was done online I called customer service again and it is going to their resolution department and I won't get my money for - days So now it is a month that they are holding my money without any merchandise or anything
I am so disappointed in this store - being a store that is all over the US - I definitely expected better service than this specially with so much competition that customers can go to
I can assure you that I regretfully will never shop here again due to this horrible experience
Dear Revdex.com,Our records indicates there has been no activity from him since July 6th when he unsubscribed from three different emails (went back to old emails & unsubscribed)If customer can submit an example of the email he is receiving, we can research further.A
second request to removed has been submitted.We apologize for any inconvenience this may have caused the customer.Sincerely,Royce L***Customer Care ManagerLIDS Sports Group
I have in contact with Lids (Hat World, INC) since the end of March in regards to an online orderAn email was received stating that the order was available at my local storeWhen going to pick up the hat the order could not be foundI called Lids the next day and explained the situationI also told them I had planned to take it to my son that day in an other stateSince the order was not found I ask if it could be mailed to himAfter this request subsequent calls were extremely difficuhold 40-min if ever able to speak to a representativeTried emails and live chats with little resolutionFinally Lids agree to mail the hat but tracking number invalid and item never arrivedBack to phone calls, emails and live chats.Finally lids agreed to mail and provided valid trackingThen on 4/I received an email stating that a hat was available at my local store --and they charged my charge card.I tried to cancel the order but my local store could not take care of the problemSo another hrs to try to get the charge removedFinally promised to get off my charge in 3-daysDuring the phone call I was told to go to the store and pick up the hat as a token for the problemsThen a call from Lids stating "unable to give the hat-already returned to stock." BOTTOM LINE---
POOR CUSTOMER SERVICE---long waits on the phone, if ever able to speak to a representative but are to be available 24/ Lack of promptness in their ability to make good on what they say they will do
If you read the comments on their web site you will see this is a reoccurring theme
Dear *** ***,There was a shipping delay due to our physical inventoryWe also experienced system issues that delayed shipping as well around that time.The order was delivered on 2/13/2015.The customer has been refunded for her troubles.We apologize for
any inconvenience this may have caused.Sincerely,*** ***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear *** ***,An error occurred during the shipping process which caused the package to be sent another customer's address.Unfortunately, we haven't heard from the actual customer who received this package and the product is now unavailable.The customer was
refunded on 2/26/2015.We do apologize for any inconvenience this may have caused.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Dear *** ***The customer placed a total of three orders. He has received multiple shipments that delived on 3/12/and there will be at least two more on the way.There were enhancements added to our system which provides product to ship from our stores as
well as the Distribution Center.The order that was placed on 3/5/in the amount of $has been refunded due to him disputing charges with his paypal account.The cusotmer will be recieving all of his orders with partial payment.Sincerely,Royce ***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
After researching the customer's order H37590779, we found that the customer was refunded as of December 03, 2015.Customer was also provided a Gift Card for his troublesWe apologize again for any inconvenience we may have caused this customerSincerely
Lids Customer
Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below This is about complaint *** The company Hat World (lids) owes me a refund of They sent me a bogus check overnight in the total of Here is the picture of the check Also I have proof that the refund is supposed to be for
Regards,
*** ***
Dear Revdex.com,We placed a stop payment for the refund check that was submitted on 5/19.A confirmation email with tracking information has been sent to the customer's personal email address account.We apologize for any inconvenience this may have
caused the customer.Sincerely,Royce L***Customer Care ManagerLIDS Sports Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was getting emails long past September and they've only stopped since my second complaint to the Revdex.com
Regards,
*** ***
After further review we found the one missing item was out of stockThis usually happens when we have an incorrect count in our inventory or if the item was found damaged before fulfillmentThe customer did receive a full refund for the item that did not shipThank You,
Lids Customer Care
Dear *** ***,We experienced system issues which resulted in a shipping delayTracking shows order has shipped.Previously the refund could not be applied due to the customer disputing the charges for the unavailable item via their paypal account. The
credit has now posted.Due to the inconvenience this has caused the customer the remaining balance will be refunded once the shipping process has updated. We apologize for troubles this has caused the customer.Sincerely,*** ***Customer Care ManagerLIDS Sports Group?
At the website for Lids.com I had two items in my cart They showed a homepage banner for "30% off online orders over $+ Shipping is free use code SHOP30" When I tried to apply the coupon code to my order of $it wouldn't work I contacted them by chat and after a long dialogue they apologized but said one of my items in my cart was excludedHowever, these exclusions were not available anywhere on the website on or in the cart They would not honor the 30% offI can provide the transcript that details this encounter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
From: R***, Terea Sent: Tuesday, November 22, 2:PMTo:
infoSubject: case ID *** Dear Revdex.com of Central Indiana, We have received Revdex.com complaint for case ID ***After further review, this customer placed at 5am on 11/03/for standard ground delivery The customer called in same day multiple times after the order was placed inquiring statushe was advised of our processing time (to business days)Our Customer Care Team offered a 10% discount due to customer being upset that order had not shipped sooner than our guidelinesOnce the order exported, the discount was applied The next day 11/04/16, customer ID *** called in with more concerns about his order still processing We did everything in our power to appease this customer, we apologize for any inconvenience this has caused the customer Sincerely, Lids Sports Group Customer Care Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear Revdex.com,The customer has been refunded in full per her request.We have attempted to contact her via phone and left a voice message today.We sincerely apologize for the inconvenience this may have caused the customer.Sincerely,?Royce
***Customer Care ManagerLIDS Sports Group
I am very disappointed in this company I placed an order on line on a Wednesday evening I thought that getting ship to store would be faster and it doesn't tell you that it will be - days until after you process the whole transaction So I immediately called customer service and they changed it to be delivered to my address with an added $charge for overnight Meaning it would get delivered Friday or Saturday Friday and Saturday came and no package Called customer service and they said that the order hadn't even shipped out so I was getting refund for shipment Fine My order did not leave the warehouse until Wednesday night Thursday I waited all day for UPS to deliver and I checked tracking - turns out that it was delivered to store Called customer service and they said "oh well sometimes the warehouse doesn't pick up address changes and they go by original order" I would understand if it had been shipped next day but a week later and they couldn't get the address straight?
I never got a call from the store saying to come pick up my order or anything I go to the store today 07/06/(order was placed on 06/24/15) and they have no clue where it is - who signed for it - NOTHING!
Their resolution is to get a refund FINE - I am fed up and don't care anymore about what I had originally ordered
I am not able to get a refund receipt because it was done online I called customer service again and it is going to their resolution department and I won't get my money for - days So now it is a month that they are holding my money without any merchandise or anything
I am so disappointed in this store - being a store that is all over the US - I definitely expected better service than this specially with so much competition that customers can go to
I can assure you that I regretfully will never shop here again due to this horrible experience
Dear Revdex.com,Our records indicates there has been no activity from him since July 6th when he unsubscribed from three different emails (went back to old emails & unsubscribed)If customer can submit an example of the email he is receiving, we can research further.A
second request to removed has been submitted.We apologize for any inconvenience this may have caused the customer.Sincerely,Royce L***Customer Care ManagerLIDS Sports Group
I have in contact with Lids (Hat World, INC) since the end of March in regards to an online orderAn email was received stating that the order was available at my local storeWhen going to pick up the hat the order could not be foundI called Lids the next day and explained the situationI also told them I had planned to take it to my son that day in an other stateSince the order was not found I ask if it could be mailed to himAfter this request subsequent calls were extremely difficuhold 40-min if ever able to speak to a representativeTried emails and live chats with little resolutionFinally Lids agree to mail the hat but tracking number invalid and item never arrivedBack to phone calls, emails and live chats.Finally lids agreed to mail and provided valid trackingThen on 4/I received an email stating that a hat was available at my local store --and they charged my charge card.I tried to cancel the order but my local store could not take care of the problemSo another hrs to try to get the charge removedFinally promised to get off my charge in 3-daysDuring the phone call I was told to go to the store and pick up the hat as a token for the problemsThen a call from Lids stating "unable to give the hat-already returned to stock." BOTTOM LINE---
POOR CUSTOMER SERVICE---long waits on the phone, if ever able to speak to a representative but are to be available 24/ Lack of promptness in their ability to make good on what they say they will do
If you read the comments on their web site you will see this is a reoccurring theme
Dear *** ***,There was a shipping delay due to our physical inventoryWe also experienced system issues that delayed shipping as well around that time.The order was delivered on 2/13/2015.The customer has been refunded for her troubles.We apologize for
any inconvenience this may have caused.Sincerely,*** ***Customer Care ManagerLIDS Sports Group