Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but the matter has yet to be resolved at this time
Sincerely,
*** ***
Please ask customer to email me at ***Please provide copy of receipt and telephone numberPlease also advise customer that refund will be for merchandise ONLY not sales tax and refund will only be issued back onto credit card. Thank you *** *** ***
***
** ***, as stated to you in my email, our sincerest apology for any over sight in shipping your replacement to youPlease note, your package is packed and ready to ship.Your Fedex tracking # is: ***Your estimated delivery time : business day
in my previous response, it was stated that a replacement ball was shipped to customer on 7/** delivery by ***Ball is out for delivery today(7/**) We satisfied customers complaint regarding the delivery of the ball? What else is customer looking for?
Dear Mediator, i've checked our emails for the whole entire year but unfortunately, don't see an email from this customerIf they have an issue in receiving a ball after sending in the envelope then our sincerest apologies for not shipping one in returnSince we have NO record of ever receiving an
envelope we can ship a courtesy ball to this customerPlease note though that if the courtesy ball pops and the customer wants it to be replaced, he/she will be liable to pay the warranty cost of $for a replacementThe customers name and address as of today will be added to our shipping listThey can contact us next week for their tracking information since our office will be closed Thursday and Friday of this week
Dear Customer, our apologies for any issue with your Wubble ballPlease note, we do inform you to return your item to the store if it pops right after purchasing itCalling our actual Customer Service dept you are fully informed as to how to handle the return for either an exchange, replacement or refundUnfortunately, we do not give refunds on a retail basis but will replace the ball for you if you provide proofAfter carefully checking our records, we have NO record of receiving a payment from you, however it can be an oversight on our partif you can provide proof of your cashed check, we will be more than happy to expedite a ball to youThank you Ms J D***NSI International, IncCustomer Service Manager***
Dear Mediator, please inform ** *** that a replacement ball was tested and now packed and ready to ship to herHer *** tracking # is; *** *** ***Her estimated delivery time are business daysWe apologize for any inconvenience that we caused to her and her family -
Please note the $is the warranty fee for the replacement ballNSI is not charging any cost for the ball nor shipping of itIf the balls happens to pop for whatever reason, then customer is covered.We also state NOT to return to the store as the stores DO NOT carry any accessories or
replacements for the ballsCustomers should call the Customer Service dept should they have any questions regarding returns .Unfortunately, we as the manufacturers DO NOT give refunds on a retail level, but will refund any warranty fees that were made payable to NSI and cashed by NSIIf customer has proof of any payments collected by NSI, please advise them to email to ***Process of a refund will begin immediately.However, they will have to contact the original place of purchase regarding store purchases as NSI have NOTHING to do with individual store policiesThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Clearly if customer follow instructions that were noted in the last response, she will see that we are NOT charging her for the replacement ballShe needs however to CUT the word WUBBLE from her ball and mail it to usPlace a small note in her envelope stating that it popped within minutesShe can even mail it to my attentionOnce I have it then I will personally process her requestBUT we NEED that logo before proceeding.NSI International, Inc** *** *** *** *** **
*** *** ** ***
*** ** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not accept that as your website clearly states do NOT return the store and you want me to send in for a replacement of a product that doesn't last a day, seeing all the other reviews on all other websites along with my own wubble popping after half a dayYour refund policy is wanting people to ONLY get a replacement from you for more money than the product was worthNo I want a full refund of the helium tanks I bought and wubble ball
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Customer, our sincerest apology for any delay in shipping your ballIf we CASHED your check, please email a copy of it to:***We therefore will ship a ball to you immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You really think I kept the receipt after this happened about days agoIf you wanna be petty over $I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website.
And now with mine and others complaints on the Revdex.com websiteGood day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***, our sincerest apology for any issue with the receipt of your Wubble ballPlease note to date, we have NO record of receiving your envelopeWe will ship you a courtesy ball and continue to wait to see if you or NSI will receive your envelopePlease note though, if your courtesy
ball pops, then you will be liable to pay the $warranty fee. Please note your postal tracking # for your package: ***You can begin to track your package by Friday Feb **, according to the post office
Dear ** ***, our sincerest apology for the oversight of your emailDue to the holiday rush, we unfortunately, were dealing with a lot of phone calls and emails. We are truly sorry that you were having a problem inflating your Wubble ballOur *** video can be alittle confusing since
many customers feel that they are missing a part.Please note our sincerest apology Unfortunately, we do not give refunds on a retail level, but are shipping you courtesy Wubble balls and a pump and the necessary nozzle adapter Please use the petroleum jelly and the nozzle and you should have no further issue Your postal tracking # is: ***You should receive it shortly ..If you have any additional issue please contact our Wubble help line at ###-###-#### or email us at *** or *** Thank you
Since we just received and processed her check , her order will ship shortly** ***, should contact us directly within days for her tracking information ###-###-#### or *** - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the issue has been resolved finallyThank you for a fast resolution to the matter.satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but the matter has yet to be resolved at this time
Sincerely,
*** ***
Please ask customer to email me at ***Please provide copy of receipt and telephone numberPlease also advise customer that refund will be for merchandise ONLY not sales tax and refund will only be issued back onto credit card. Thank you *** *** ***
***
** ***, as stated to you in my email, our sincerest apology for any over sight in shipping your replacement to youPlease note, your package is packed and ready to ship.Your Fedex tracking # is: ***Your estimated delivery time : business day
in my previous response, it was stated that a replacement ball was shipped to customer on 7/** delivery by ***Ball is out for delivery today(7/**) We satisfied customers complaint regarding the delivery of the ball? What else is customer looking for?
Dear Mediator, i've checked our emails for the whole entire year but unfortunately, don't see an email from this customerIf they have an issue in receiving a ball after sending in the envelope then our sincerest apologies for not shipping one in returnSince we have NO record of ever receiving an
envelope we can ship a courtesy ball to this customerPlease note though that if the courtesy ball pops and the customer wants it to be replaced, he/she will be liable to pay the warranty cost of $for a replacementThe customers name and address as of today will be added to our shipping listThey can contact us next week for their tracking information since our office will be closed Thursday and Friday of this week
Dear Customer, our apologies for any issue with your Wubble ballPlease note, we do inform you to return your item to the store if it pops right after purchasing itCalling our actual Customer Service dept you are fully informed as to how to handle the return for either an exchange, replacement or refundUnfortunately, we do not give refunds on a retail basis but will replace the ball for you if you provide proofAfter carefully checking our records, we have NO record of receiving a payment from you, however it can be an oversight on our partif you can provide proof of your cashed check, we will be more than happy to expedite a ball to youThank you Ms J D***NSI International, IncCustomer Service Manager***
Dear Mediator, please inform ** *** that a replacement ball was tested and now packed and ready to ship to herHer *** tracking # is; *** *** ***Her estimated delivery time are business daysWe apologize for any inconvenience that we caused to her and her family -
Please note the $is the warranty fee for the replacement ballNSI is not charging any cost for the ball nor shipping of itIf the balls happens to pop for whatever reason, then customer is covered.We also state NOT to return to the store as the stores DO NOT carry any accessories or
replacements for the ballsCustomers should call the Customer Service dept should they have any questions regarding returns .Unfortunately, we as the manufacturers DO NOT give refunds on a retail level, but will refund any warranty fees that were made payable to NSI and cashed by NSIIf customer has proof of any payments collected by NSI, please advise them to email to ***Process of a refund will begin immediately.However, they will have to contact the original place of purchase regarding store purchases as NSI have NOTHING to do with individual store policiesThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Clearly if customer follow instructions that were noted in the last response, she will see that we are NOT charging her for the replacement ballShe needs however to CUT the word WUBBLE from her ball and mail it to usPlace a small note in her envelope stating that it popped within minutesShe can even mail it to my attentionOnce I have it then I will personally process her requestBUT we NEED that logo before proceeding.NSI International, Inc** *** *** *** *** **
*** *** ** ***
*** ** *** ***
Dear Mediator, please inform customer that her package is ready to shipHer *** tracking # is; *** *** ***Her estimated delivery time are business days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not accept that as your website clearly states do NOT return the store and you want me to send in for a replacement of a product that doesn't last a day, seeing all the other reviews on all other websites along with my own wubble popping after half a dayYour refund policy is wanting people to ONLY get a replacement from you for more money than the product was worthNo I want a full refund of the helium tanks I bought and wubble ball
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Customer, our sincerest apology for any delay in shipping your ballIf we CASHED your check, please email a copy of it to:***We therefore will ship a ball to you immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You really think I kept the receipt after this happened about days agoIf you wanna be petty over $I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website.
And now with mine and others complaints on the Revdex.com websiteGood day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***, our sincerest apology for any issue with the receipt of your Wubble ballPlease note to date, we have NO record of receiving your envelopeWe will ship you a courtesy ball and continue to wait to see if you or NSI will receive your envelopePlease note though, if your courtesy
ball pops, then you will be liable to pay the $warranty fee. Please note your postal tracking # for your package: ***You can begin to track your package by Friday Feb **, according to the post office
Please ask customer, when was the purchase made and is there proof of this purchasePlease email copy of receipt to :***
Dear ** ***, our sincerest apology for the oversight of your emailDue to the holiday rush, we unfortunately, were dealing with a lot of phone calls and emails. We are truly sorry that you were having a problem inflating your Wubble ballOur *** video can be alittle confusing since
many customers feel that they are missing a part.Please note our sincerest apology Unfortunately, we do not give refunds on a retail level, but are shipping you courtesy Wubble balls and a pump and the necessary nozzle adapter Please use the petroleum jelly and the nozzle and you should have no further issue Your postal tracking # is: ***You should receive it shortly ..If you have any additional issue please contact our Wubble help line at ###-###-#### or email us at *** or *** Thank you
Since we just received and processed her check , her order will ship shortly** ***, should contact us directly within days for her tracking information ###-###-#### or *** - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the issue has been resolved finallyThank you for a fast resolution to the matter.satisfactory to me and the matter has been resolved
Sincerely,
*** ***