Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, we received your email on Jan **, in which we are closed on SundaysPlease note that your shaft was shipped on Jan ** by postal mailOur sincerest apology if you haven't received itWe will reship you another shaft today to the *** *** ** ** *** * ** ***Please
contact us once again, if you do not receive this item within 7-** days - Our customer service # is: ###-###-#### - Thank you
Dear ** *** our sincerest apology for the delay or oversight in shipping your ball to youPlease note, a ball is packed and ready to ship to youYour Fedex tracking# is: ***You should receive it within - business days if not before
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The Check has not been cashed but was mailed with correct postage weeks agoThe package with the logo was weighed at the post office so I am positive it was mailed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, let me clarify that we do not have anything to do with any stores policyWe are simply the manufacturer of the ballWe only state not to return to the store because the stores do not stock the components for the ballssuch as nozzles, pumps etc etcWe clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with itWe were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receiptPlease email a copy of it to me at ***. Once I receive your receipt then I will respond to you further - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved beIt
It is not acceptable to not refund customers for balls that are clearly defective I'm not the only one with the problem clearly there are many complaints This is not an acceptable response in any way I'm not paying any fee to replace balls that are no good Period I'd have to be crazy to send another dime
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Lisa Barber
Dear Customer, our apology that you haven't received a response but please note that we were closed due to the Previous holidays that just passedOn our web site you will bnote that our contact number is there in several places as well as our email address.Unfortunately, we do not give refunds on a
retail level but we are able to offer you a replacementIf you cut the word Wubble from your ball and mail that to us at: NSI International, Inc, ** *** *** *** *** *** ** ** *** then upon receipt of your envelope we will ship you a replacement ball free of charge - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been promised this same resolution before and have never received the promised shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please inform ** ***, that a ball was tested and now packed and ready to ship to himHis *** tracking # *** *** ***His estimated delivery time are business daysOnce again we apologize for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint
has NOT been resolved because:
As I stated in my complaint, I no longer have the receipt and was told by e-mail that was not a problem, just to mail the valve back I did this the very next day I bought the item on August **, 2015.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
** ***, sorry to hear about your issue regarding your Wubble replacement ballAfter carefully checking our emails, unfortunately, we never received an email nor an envelope from you. However, all is not lostIf you sent in payment regarding replacement of your ball and we cashed your
check, please email me a copy of that payment and we will expedite your replacement balls to youYou can send that proof to ***Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Mediator, please inform ** ***, we extend our sincerest apology for the delay in shipping her itemPlease note that unfortunately, when you are dealing with a 3rd party such as the post office and have to rely on receipt of mail which is being delivered in a untimely fashion
things go wrongUnfortunately, the company gets the blame for the delayed issues. In order to take care of ** ***, a ball is being shipped to her from our NY office todayHowever, we still haven't received or processed a payment from her, therefore once we receive her payment, then we will process it and once again ship her the (paid) replacement ballHer *** tracking # is:*** *** ***Her estimated delivery time are business days.Ms J D***NSI Internaitonal, IncCustomer Service Manager
Despite the fact that we never received any envelope from ** *** as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to herIt shipped on 1/* and the postal tracking # is: *** *** *** *** *** **This was a courtesy ballIf this courtesy ball pop then ** *** will be liable to pay $ for the warrantyTo date we have NO record of receipt of her envelope
We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacementSince we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSIOnce
we have those items, then a refund will be processedWithout any proof unfortunately, we can only ship her a courtesy ball from our NY office. Please email those copies to *** Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, we received your email on Jan **, in which we are closed on SundaysPlease note that your shaft was shipped on Jan ** by postal mailOur sincerest apology if you haven't received itWe will reship you another shaft today to the *** *** ** ** *** * ** ***Please
contact us once again, if you do not receive this item within 7-** days - Our customer service # is: ###-###-#### - Thank you
Dear ** *** our sincerest apology for the delay or oversight in shipping your ball to youPlease note, a ball is packed and ready to ship to youYour Fedex tracking# is: ***You should receive it within - business days if not before
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The Check has not been cashed but was mailed with correct postage weeks agoThe package with the logo was weighed at the post office so I am positive it was mailed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please note : *** *** ** *** *** *** ** *** *** *** *** ** * ** ** ***Please put on envelope ATTN: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, let me clarify that we do not have anything to do with any stores policyWe are simply the manufacturer of the ballWe only state not to return to the store because the stores do not stock the components for the ballssuch as nozzles, pumps etc etcWe clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with itWe were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receiptPlease email a copy of it to me at ***. Once I receive your receipt then I will respond to you further - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved beIt
It is not acceptable to not refund customers for balls that are clearly defective I'm not the only one with the problem clearly there are many complaints This is not an acceptable response in any way I'm not paying any fee to replace balls that are no good Period I'd have to be crazy to send another dime
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Lisa Barber
Dear Customer, our apology that you haven't received a response but please note that we were closed due to the Previous holidays that just passedOn our web site you will bnote that our contact number is there in several places as well as our email address.Unfortunately, we do not give refunds on a
retail level but we are able to offer you a replacementIf you cut the word Wubble from your ball and mail that to us at: NSI International, Inc, ** *** *** *** *** *** ** ** *** then upon receipt of your envelope we will ship you a replacement ball free of charge - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been promised this same resolution before and have never received the promised shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please inform ** ***, that a ball was tested and now packed and ready to ship to himHis *** tracking # *** *** ***His estimated delivery time are business daysOnce again we apologize for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer will receive check within weeks if not before
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint
has NOT been resolved because:
As I stated in my complaint, I no longer have the receipt and was told by e-mail that was not a problem, just to mail the valve back I did this the very next day I bought the item on August **, 2015.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
** ***, sorry to hear about your issue regarding your Wubble replacement ballAfter carefully checking our emails, unfortunately, we never received an email nor an envelope from you. However, all is not lostIf you sent in payment regarding replacement of your ball and we cashed your
check, please email me a copy of that payment and we will expedite your replacement balls to youYou can send that proof to ***Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Mediator, please inform ** ***, we extend our sincerest apology for the delay in shipping her itemPlease note that unfortunately, when you are dealing with a 3rd party such as the post office and have to rely on receipt of mail which is being delivered in a untimely fashion
things go wrongUnfortunately, the company gets the blame for the delayed issues. In order to take care of ** ***, a ball is being shipped to her from our NY office todayHowever, we still haven't received or processed a payment from her, therefore once we receive her payment, then we will process it and once again ship her the (paid) replacement ballHer *** tracking # is:*** *** ***Her estimated delivery time are business days.Ms J D***NSI Internaitonal, IncCustomer Service Manager
Despite the fact that we never received any envelope from ** *** as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to herIt shipped on 1/* and the postal tracking # is: *** *** *** *** *** **This was a courtesy ballIf this courtesy ball pop then ** *** will be liable to pay $ for the warrantyTo date we have NO record of receipt of her envelope
We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacementSince we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSIOnce
we have those items, then a refund will be processedWithout any proof unfortunately, we can only ship her a courtesy ball from our NY office. Please email those copies to *** Thank you