Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the response however, I do not think my complaint was read and taken inconsideration! If it had been read they would have known my replacement request was sent to the new address that included a check for $with the valve! Again, this last time the fewest was sent out was the 5th time since August I have called the business nearly weeks ago as I mentioned I the complaint obtained the new address and still NOTHING! It is clearly not the faught of the post office as the business makes reference to! Again, I appreciate the suggestion to email pictures however the business rejected this idea when I asked if this was a possibilityIt's in the business hands now, I have no product to email, it was mailed out quite sometime ago with my check!! Thank you!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ** ***, in order to receive a FREE replacement, you will need to CUT the word Wubble from your ball(s) and email me a copy of thatOnce I have that information, you will be shipped the replacementsIf your balls popped right away, then you are NOT entitled to pay the $fee
** ** ***
***
*** *** ***
*** *** ***
*** * ***
Dear mediator, please ask ** *** to provide the name and address of person that the replacement ball is being shipped to.We sincerely apologize and don't know why his calls or emails aren't being answered or responded to as we have increased our customer service staff to make sure that everyone is
taken care of -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate that NSI will send a replacement ball and thank Revdex.com for your assistance.I do not, however, appreciate the tone or implications in the response from NSI. The issue of proof-of-purchase has never been raised before. If NSI had simply requested proof-of-purchase, I would gladly have provided a portion of the box. The NSI terms of warranty specifically required the return of a certain portion of the burst balloon - which I did but which neither NSI nor I have any proof. I also do not appreciate the insinuation that I did not put sufficient postage on the original return; I mailed it from a ** *** *** and it was weighed and the postage calculated by the ** *** ***. There does indeed appear to be a problem with NSI and the delivery of packages by the *** due to the fact that they changed addresses. But what more can a customer do than follow the instructions provided by NSI?Again, I appreciate the assistance of the Revdex.com in this matter.
Sincerely,
*** ***
We sincerely apologize for any oversight and delay in shipping a replacement ballPlease note, your ball is ready to shipYour Fedex tracking # is: ***The estimated delivery time are business days. Our apology for any inconvenience
We can only show proof that we receive ** *** envelope once we cashed his checkPlease provide a copy of the back of your check to show that we (NSI) cashed itOnce we have that proof then we will expedite a ball to you To date, we have NO record of receipt of your envelope.We do stand
behind our warranty but we have to receive your envelopeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***
** ***, sorry to hear you've had an issue with the receipt of your replacement Wubble ballPlease note, per our records, we received an email from you on January **, and responded to you that same date and also shipped a ball to youWe are truly sorry that you didn't receive itWe never
received the package back as undeliverable from the post office neither. Nonetheless, we know how frustrating this may have been for you and our sincerest apology for the issueA replacement Wubble set is packed and ready to ship to youYour Fedex tracking # is: ***Your estimated delivery time for this package is business dayIf you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or ***Thank you Also we suggest that you contact them with help with inflating the ballThey will provide tips on making the ball last a very long time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Replacement has been received
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the response however, I do not think my complaint was read and taken inconsideration! If it had been read they would have known my replacement request was sent to the new address that included a check for $with the valve! Again, this last time the fewest was sent out was the 5th time since August I have called the business nearly weeks ago as I mentioned I the complaint obtained the new address and still NOTHING! It is clearly not the faught of the post office as the business makes reference to! Again, I appreciate the suggestion to email pictures however the business rejected this idea when I asked if this was a possibilityIt's in the business hands now, I have no product to email, it was mailed out quite sometime ago with my check!! Thank you!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you.Here is the information requested.*** ***
*** *** ***
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ** ***, in order to receive a FREE replacement, you will need to CUT the word Wubble from your ball(s) and email me a copy of thatOnce I have that information, you will be shipped the replacementsIf your balls popped right away, then you are NOT entitled to pay the $fee
** ** ***
***
*** *** ***
*** *** ***
*** * ***
Dear mediator, please ask ** *** to provide the name and address of person that the replacement ball is being shipped to.We sincerely apologize and don't know why his calls or emails aren't being answered or responded to as we have increased our customer service staff to make sure that everyone is
taken care of -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate that NSI will send a replacement ball and thank Revdex.com for your assistance.I do not, however, appreciate the tone or implications in the response from NSI. The issue of proof-of-purchase has never been raised before. If NSI had simply requested proof-of-purchase, I would gladly have provided a portion of the box. The NSI terms of warranty specifically required the return of a certain portion of the burst balloon - which I did but which neither NSI nor I have any proof. I also do not appreciate the insinuation that I did not put sufficient postage on the original return; I mailed it from a ** *** *** and it was weighed and the postage calculated by the ** *** ***. There does indeed appear to be a problem with NSI and the delivery of packages by the *** due to the fact that they changed addresses. But what more can a customer do than follow the instructions provided by NSI?Again, I appreciate the assistance of the Revdex.com in this matter.
Sincerely,
*** ***
We sincerely apologize for any oversight and delay in shipping a replacement ballPlease note, your ball is ready to shipYour Fedex tracking # is: ***The estimated delivery time are business days. Our apology for any inconvenience
We can only show proof that we receive ** *** envelope once we cashed his checkPlease provide a copy of the back of your check to show that we (NSI) cashed itOnce we have that proof then we will expedite a ball to you To date, we have NO record of receipt of your envelope.We do stand
behind our warranty but we have to receive your envelopeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***
** ***, sorry to hear you've had an issue with the receipt of your replacement Wubble ballPlease note, per our records, we received an email from you on January **, and responded to you that same date and also shipped a ball to youWe are truly sorry that you didn't receive itWe never
received the package back as undeliverable from the post office neither. Nonetheless, we know how frustrating this may have been for you and our sincerest apology for the issueA replacement Wubble set is packed and ready to ship to youYour Fedex tracking # is: ***Your estimated delivery time for this package is business dayIf you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or ***Thank you Also we suggest that you contact them with help with inflating the ballThey will provide tips on making the ball last a very long time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Replacement has been received
Sincerely,
*** ***