There's no need to continue to go back and forth on this as ** *** clearly doesn't understand the situation at handIf NSI were to simply distribute a ball to each and every customer without proof of purchase or item then I guess they will fall in the same category as most Targets and Toys R Us stores Also whats noticed is that even after several months, the post office is returning envelopes to consumers based on the lack of postageSo every thing is not falling on NSI.To conclude this complaint, I will simply have a ball shipped to ** ***He will receive it shortly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ** ***, our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ballWe only process envelopes as they're received by our officeThere's NO reason why we wouldn't ship you a Wubble ball as promisedTo date, we aren't holding any envelopes
to be processedperhaps, it just didn't make it to usNonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $which covers you regarding replacementsYour tracking # for your Fedex package is: ***Your estimated delivery time are business days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from meAttached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that addressSince the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct eitherWith regret, I accept the company's response and you may consider this complaint closed without my satisfaction
Sincerely,
*** ***
** ***, you contacted us regarding missing parts on your kit.The first item was shipped on 7/*/tracking #: *** delivered on 7/**.So ** ***, if you received the first one why would you suspect that we would lie about shipping the other halfYour other item was shipped
on 7/**Tracking # ***Its still in transit to youUnfortunately, we're not affiliated with the post office as the package is now in their hands** ***, simply contact us if you don't receive your package within the next daysWe will reship your part to youOur apology sir for any delay but we shipped your second item as "promised" ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your help in this matter
Sincerely,
*** ***
** ***, we sincerely apologize for any inconvenience that we caused you and your familyPlease note that a refund in the amount of $will be processed and mail shortly to youPlease allow - - business days .Thank you Ms JD***NSI Internantional, IncCustomer
Service Management
Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refundWe DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -
I want refund for the $of the item that they made me not to return at the store, and also the refund of the $they charged me additionally for nothing.I know they are a fraud and have done the same to millions of people Hopefully one day this escalate to a criminal investigation the way
it should be
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like a check to be mailed to my address
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies. NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $7. Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse. I cannot re-submit for a refund because I no longer am in possession of the defective balloon. NSI claims that the ** *** *** has been causing significant delays in forwarding mail to NSI's new location. Again, this is nothing over which I have any control. So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty. Until they cash my check, I have no way to prove that NSI received by return request. By the same token, they cannot prove that I did not fully comply with their terms.I am out $for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI. Also, I have a check in the amount of $that is uncashed; if I put a stop payment on this check, it will cost me an additional $29. I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt. $does not seem to be a significant loss for them when one considers how much goodwill it would generate. And, if they ever find my check, they will have their money and there would be no need to send me a second replacement. Thank you for your assistance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ** ***, my sincerest apology for any delay in you receiving your replacement Wubble ballsOur Wubble help desk continued to write you on 6/** and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you todayYour ***
tracking # is: *** *** *** and your estimated delivery time are business days. One word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longerYou can contact our Help desk at ###-###-#### or ***Thank you and again our apology for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The courtesy ball arrived, but not check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
** ***, please convey our apology to ** *** for any issue that she's experienced with the Wubble ballAfter thoroughly testing her ball it is ready to shipHer *** tracking #is : *** *** ***Her estimated delivery time are business days
Revdex.com:The Revdex.com would have not been involved at all had NSI responded in a timely manner
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
There's no need to continue to go back and forth on this as ** *** clearly doesn't understand the situation at handIf NSI were to simply distribute a ball to each and every customer without proof of purchase or item then I guess they will fall in the same category as most Targets and Toys R Us stores Also whats noticed is that even after several months, the post office is returning envelopes to consumers based on the lack of postageSo every thing is not falling on NSI.To conclude this complaint, I will simply have a ball shipped to ** ***He will receive it shortly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please email proof of payment***Once we have that a refund will be issued -
Dear ** ***, our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ballWe only process envelopes as they're received by our officeThere's NO reason why we wouldn't ship you a Wubble ball as promisedTo date, we aren't holding any envelopes
to be processedperhaps, it just didn't make it to usNonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $which covers you regarding replacementsYour tracking # for your Fedex package is: ***Your estimated delivery time are business days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from meAttached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that addressSince the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct eitherWith regret, I accept the company's response and you may consider this complaint closed without my satisfaction
Sincerely,
*** ***
** ***, you contacted us regarding missing parts on your kit.The first item was shipped on 7/*/tracking #: *** delivered on 7/**.So ** ***, if you received the first one why would you suspect that we would lie about shipping the other halfYour other item was shipped
on 7/**Tracking # ***Its still in transit to youUnfortunately, we're not affiliated with the post office as the package is now in their hands** ***, simply contact us if you don't receive your package within the next daysWe will reship your part to youOur apology sir for any delay but we shipped your second item as "promised" ###-###-####
tell customer to provide receipt of purchase -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your help in this matter
Sincerely,
*** ***
tracing # is: *** Please track - It shipped as previously stated
Please email a copy of your receipt -
** ***, we sincerely apologize for any inconvenience that we caused you and your familyPlease note that a refund in the amount of $will be processed and mail shortly to youPlease allow - - business days .Thank you Ms JD***NSI Internantional, IncCustomer
Service Management
Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refundWe DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -
I want refund for the $of the item that they made me not to return at the store, and also the refund of the $they charged me additionally for nothing.I know they are a fraud and have done the same to millions of people Hopefully one day this escalate to a criminal investigation the way
it should be
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like a check to be mailed to my address
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies. NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $7. Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse. I cannot re-submit for a refund because I no longer am in possession of the defective balloon. NSI claims that the ** *** *** has been causing significant delays in forwarding mail to NSI's new location. Again, this is nothing over which I have any control. So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty. Until they cash my check, I have no way to prove that NSI received by return request. By the same token, they cannot prove that I did not fully comply with their terms.I am out $for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI. Also, I have a check in the amount of $that is uncashed; if I put a stop payment on this check, it will cost me an additional $29. I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt. $does not seem to be a significant loss for them when one considers how much goodwill it would generate. And, if they ever find my check, they will have their money and there would be no need to send me a second replacement. Thank you for your assistance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ** ***, my sincerest apology for any delay in you receiving your replacement Wubble ballsOur Wubble help desk continued to write you on 6/** and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you todayYour ***
tracking # is: *** *** *** and your estimated delivery time are business days. One word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longerYou can contact our Help desk at ###-###-#### or ***Thank you and again our apology for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The courtesy ball arrived, but not check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
** ***, please convey our apology to ** *** for any issue that she's experienced with the Wubble ballAfter thoroughly testing her ball it is ready to shipHer *** tracking #is : *** *** ***Her estimated delivery time are business days
Revdex.com:The Revdex.com would have not been involved at all had NSI responded in a timely manner
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***