Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AGAIN this company is failing to read my complaint! Once again, I do not have the envelope or the ball in my possession, it was mailed back to the business many weeks ago! I ask that this business please read my complaint and at this point it is in their hands, I do not have what they are asking for because they have it! Yes, it was retuned to me times and remailed in November!!!!! Prior to mailing out this last time I called and was given the "new" address! Once again, I do not have possession of what they are asking for it was mailed back to them! This is really bad customer service, please do the right thing! Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I cant find the receipt for the purchase of this item as I stated it was bought for a Christmas gift and wasn't expecting to have problems with itI no longer have the receipt, but I do have proof that I have a wobble ball and have sent in pictures as requested and even cut the ball as I was directed to do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, we're totally sorry for any issue you experienced with your Plasma ballWe will be more than happy to replace the item for you but since you didn't purchase it from us, our policy clearly states that you will have to return it to us and in turn we will replace the item for youOur
policy too states that purchases made from retail stores, should be returned to places of purchase for a refund or an exchange.Once again, once we receive your defective item, we will replace your Plasma ball for youOur address is: NSI International, Inc, ** *** *** *** *** *** ** ** ***We just need some part of the defective item to make the cost of shipping it back cheaper for youOur apology for any inconvenience
** ***, my sincerest apologies for any delay in receiving your replacement ballPlease note we have taken the following steps to assure you a ball: Ball shipped on May *, by *** turned it over to the Post officeTracking #: ***Records indicate that your package was DELIVERED by the post office on 5/**/at 2:Check was issued and mailed on 5/**/chk # *** in the amount of $2nd ball shipped directly from our NY office on 5/**/*** tracking # ***Your estimated delivery time are business daysPlease note ** ***, we have done eveything to satisfy your complaint in a most timely fashionPlease check with your carriers if you are having any additional issue with receipt of your itemsUnfortunately, we are not affiliated with the Post Office or *** to give reasons as to why you wouldn't receive your packages or mail but we have NO reason to hold anything back from you Yours truly, Ms J D*** *** NSI International, Inc Customer Svce Manager ###-###-#### ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My payment was processed on June ** and I have sent the company an email proving this with screen shots from my bank account and image of the processed check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ** ***, I understand your frustration but clearly we haven't received your envelope because your check wasn't cashed.Please understand, that our company is not affiliated with the Post office, so unfortunately, we can't give a reason why we haven't received your envelope yetBut you seem to be holding an envelope in your hand that doesn't have no post mark on it.???? Nonetheless, we have no problem in shipping you a courtesy ball. A blue courtesy ball will be shipped to youHowever, if it pops and you want a replacement of it, then you will be required to pay $for the warranty of it. Your *** tracking # for your courtesy ball is: *** *** *** Your estimated delivery time - business days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, our sincerest apology if we overlooked the shipping of your Wubble ballPlease forward a copy of your cashed check to *** in order for us to issue you a refund. Please note to date, we have NO record of your order. If you do not have the copy of your
cashed check, then we can only ship you a Wubble ball directly from our office, but will not be able to issue you a refund - Please advise.you can contact us directly at ***...Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never said I wanted BOTH!! Whoever is reading these messages just isn't listening I obviously Don't want ANYMORE ballsThey're NO GOOD.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mediator, please note that after speaking with ** ***, we've shipped balls to her on 6/**Her *** tracking # was: *** *** ***Please note that additional balls were shipped on 6/*** tracking # was *** *** *** and then additonal balls were shipped by postal mail n 6/**
We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience ** ** ***
***
*** *** ***
*** *** ***
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have asked for additional information. Attached are the documents they are asking for, even though I have already provided the copy of the cancelled check, which is what they requested on 12/**/when I finally initiated the conversation with them for the status of the replacement item.I am assuming Revdex.com will send my attachments along to them, or is this my responsibility?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***, sorry to hear about any issue with your wubbles popping let alone the long time period with no replacement nor replyPlease note, replacements will be shipped today directly from our office - Your tracking information will follow shortly - Please note, moving forward, DO NOT fill the ball
to its capacity because the more you stretch the skin, the more easier it can pop and yes, ifs its overly stretched, then something like grass, pebbles or perhaps a plant with a somewhat sharp edge can cause damage.Please verify also ** ***, where you mailed your item to and if you sent a payment was your check cashed because to date after carefully checking our records, we have nothing received from you. Also note, replacements are already packed and ready to shipYour Fedex tracking # is: *** and your estimated delivery time are business days.Please note, I just received your email less than an hour ago and haven already respondedUnfortunately, we do not give refunds on a retail levelYou'll have to speak to the original place of purchase for thatSorry for any inconvenience Tell us why here
Please inform customer that a replacement ball was shipped on 7/*/Her *** tracking # is: *** *** ***Her estimated delivery time are business days.We sincerely apologize for the inconvenience.** * ***
***
*** *** ***
*** ***
***
*** * ***
Please note, that replacement balls were shipped to ** *** on 9/**Her tracking # ***Her delivery date for this delivery is 9/**Postal deliveryHer 2nd ball was shipped on 9/**Her tracking # for this order: ***Her estimated delivery date
9/**.Please note that the customer svce rep shipped her balls as requested
Dear ** ***, after checking our trail of emails, we have NO record of any email from youPlease email a copy of the back of your check, admitting proof that we cashed your checkIf we cashed your check then we will process your warranty ball right awayThank youPlease send email to
***Thank you
We sincerely apologize for any issue that this customer experiencedPlease note that we have nothing to do with the handling of the US postal mailHowever, if customers envelope was returned xs we will be more than happy to assist her.Please have her email a picture of the front of the envelope
and the CUT out logo from the ball to ***Once we have that email along with her name and address then we will ship her a courtesy ballHowever, if that ball should pop, then she will be liable to pay the $warranty fee to have it replaced. Just for her records as wellOur new address is: NSI International, Inc, ** *** *** *** *** *** ** ** *** Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on itMy check was not cashed just as others stated you did to themI did not receive my envelope backYou have all of my proof in the envelopeI also attached emails that I sent twiceThey were also not sent back as undelivered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Customer, our sincerest apology for any issue with your Wubble X ballPlease note that unfortunately, we do not give refunds on a retail levelYou will have to return your products to Target for your refundWe however, can ship you a Wubble X ball and a helium canPlease advise if you are
interested in the replacementsThank youPlease email your reply to:** ** ***Customer Service Manager
Dear Mediator, please inform ** ***, that per the last conversation with the *** customer rep that she stated that a refund check would be issued to himUnfortunately it’s a procedure that needs to be followed before a check can actually be sentYou can inform him that a refund
check in the amount of $was issued and mailed on 7/* in the amount of $He should receive it shortly - ** ** *** *** NSI International, Inc *** *** *** ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AGAIN this company is failing to read my complaint! Once again, I do not have the envelope or the ball in my possession, it was mailed back to the business many weeks ago! I ask that this business please read my complaint and at this point it is in their hands, I do not have what they are asking for because they have it! Yes, it was retuned to me times and remailed in November!!!!! Prior to mailing out this last time I called and was given the "new" address! Once again, I do not have possession of what they are asking for it was mailed back to them! This is really bad customer service, please do the right thing! Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I cant find the receipt for the purchase of this item as I stated it was bought for a Christmas gift and wasn't expecting to have problems with itI no longer have the receipt, but I do have proof that I have a wobble ball and have sent in pictures as requested and even cut the ball as I was directed to do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, we're totally sorry for any issue you experienced with your Plasma ballWe will be more than happy to replace the item for you but since you didn't purchase it from us, our policy clearly states that you will have to return it to us and in turn we will replace the item for youOur
policy too states that purchases made from retail stores, should be returned to places of purchase for a refund or an exchange.Once again, once we receive your defective item, we will replace your Plasma ball for youOur address is: NSI International, Inc, ** *** *** *** *** *** ** ** ***We just need some part of the defective item to make the cost of shipping it back cheaper for youOur apology for any inconvenience
** ***, my sincerest apologies for any delay in receiving your replacement ballPlease note we have taken the following steps to assure you a ball: Ball shipped on May *, by *** turned it over to the Post officeTracking #: ***Records indicate that your package was DELIVERED by the post office on 5/**/at 2:Check was issued and mailed on 5/**/chk # *** in the amount of $2nd ball shipped directly from our NY office on 5/**/*** tracking # ***Your estimated delivery time are business daysPlease note ** ***, we have done eveything to satisfy your complaint in a most timely fashionPlease check with your carriers if you are having any additional issue with receipt of your itemsUnfortunately, we are not affiliated with the Post Office or *** to give reasons as to why you wouldn't receive your packages or mail but we have NO reason to hold anything back from you Yours truly, Ms J D*** *** NSI International, Inc Customer Svce Manager ###-###-#### ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My payment was processed on June ** and I have sent the company an email proving this with screen shots from my bank account and image of the processed check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ** ***, I understand your frustration but clearly we haven't received your envelope because your check wasn't cashed.Please understand, that our company is not affiliated with the Post office, so unfortunately, we can't give a reason why we haven't received your envelope yetBut you seem to be holding an envelope in your hand that doesn't have no post mark on it.???? Nonetheless, we have no problem in shipping you a courtesy ball. A blue courtesy ball will be shipped to youHowever, if it pops and you want a replacement of it, then you will be required to pay $for the warranty of it. Your *** tracking # for your courtesy ball is: *** *** *** Your estimated delivery time - business days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Customer, our sincerest apology if we overlooked the shipping of your Wubble ballPlease forward a copy of your cashed check to *** in order for us to issue you a refund. Please note to date, we have NO record of your order. If you do not have the copy of your
cashed check, then we can only ship you a Wubble ball directly from our office, but will not be able to issue you a refund - Please advise.you can contact us directly at ***...Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never said I wanted BOTH!! Whoever is reading these messages just isn't listening I obviously Don't want ANYMORE ballsThey're NO GOOD.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mediator, please note that after speaking with ** ***, we've shipped balls to her on 6/**Her *** tracking # was: *** *** ***Please note that additional balls were shipped on 6/*** tracking # was *** *** *** and then additonal balls were shipped by postal mail n 6/**
We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience ** ** ***
***
*** *** ***
*** *** ***
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have asked for additional information. Attached are the documents they are asking for, even though I have already provided the copy of the cancelled check, which is what they requested on 12/**/when I finally initiated the conversation with them for the status of the replacement item.I am assuming Revdex.com will send my attachments along to them, or is this my responsibility?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***, sorry to hear about any issue with your wubbles popping let alone the long time period with no replacement nor replyPlease note, replacements will be shipped today directly from our office - Your tracking information will follow shortly - Please note, moving forward, DO NOT fill the ball
to its capacity because the more you stretch the skin, the more easier it can pop and yes, ifs its overly stretched, then something like grass, pebbles or perhaps a plant with a somewhat sharp edge can cause damage.Please verify also ** ***, where you mailed your item to and if you sent a payment was your check cashed because to date after carefully checking our records, we have nothing received from you. Also note, replacements are already packed and ready to shipYour Fedex tracking # is: *** and your estimated delivery time are business days.Please note, I just received your email less than an hour ago and haven already respondedUnfortunately, we do not give refunds on a retail levelYou'll have to speak to the original place of purchase for thatSorry for any inconvenience Tell us why here
Please inform customer that a replacement ball was shipped on 7/*/Her *** tracking # is: *** *** ***Her estimated delivery time are business days.We sincerely apologize for the inconvenience.** * ***
***
*** *** ***
*** ***
***
*** * ***
Please note, that replacement balls were shipped to ** *** on 9/**Her tracking # ***Her delivery date for this delivery is 9/**Postal deliveryHer 2nd ball was shipped on 9/**Her tracking # for this order: ***Her estimated delivery date
9/**.Please note that the customer svce rep shipped her balls as requested
Dear ** ***, after checking our trail of emails, we have NO record of any email from youPlease email a copy of the back of your check, admitting proof that we cashed your checkIf we cashed your check then we will process your warranty ball right awayThank youPlease send email to
***Thank you
We sincerely apologize for any issue that this customer experiencedPlease note that we have nothing to do with the handling of the US postal mailHowever, if customers envelope was returned xs we will be more than happy to assist her.Please have her email a picture of the front of the envelope
and the CUT out logo from the ball to ***Once we have that email along with her name and address then we will ship her a courtesy ballHowever, if that ball should pop, then she will be liable to pay the $warranty fee to have it replaced. Just for her records as wellOur new address is: NSI International, Inc, ** *** *** *** *** *** ** ** *** Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on itMy check was not cashed just as others stated you did to themI did not receive my envelope backYou have all of my proof in the envelopeI also attached emails that I sent twiceThey were also not sent back as undelivered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Customer, our sincerest apology for any issue with your Wubble X ballPlease note that unfortunately, we do not give refunds on a retail levelYou will have to return your products to Target for your refundWe however, can ship you a Wubble X ball and a helium canPlease advise if you are
interested in the replacementsThank youPlease email your reply to:** ** ***Customer Service Manager
Dear Mediator, please inform ** ***, that per the last conversation with the *** customer rep that she stated that a refund check would be issued to himUnfortunately it’s a procedure that needs to be followed before a check can actually be sentYou can inform him that a refund
check in the amount of $was issued and mailed on 7/* in the amount of $He should receive it shortly - ** ** *** *** NSI International, Inc *** *** *** ###-###-####