Screaming Owl

Their help ticket system to report any issues (receiving the wrong item in my case) is horrible! When you submit a response or comment the lead time for someone to answer you is at least 2 weeks. I filed a claim over a month ago and as of today...no resolution. Cutest clothes but not worth the lack their of customer service. I would NEVER recommend them to anyone.

I ordered a dress from this company and received a different item instead. When I contacted the company they told me I had ordered what I had received that it was my error for ordering the wrong thing. Their website is pretty straightforward, I did not order the wrong thing, and even further I had never been on the product page for the item I received. They told me I could return the item (at my expense) and they would give me a credit for the merchandise (but not original shipping). So already I would be out 2/3 of what the product cost to begin with and would have to spend another $4 on shipping to receive whatever I purchased with the credit. The item I received was very poor quality and I decided I would not want another item from their store and be out a total of $12 in shipping. Their customer service was poor, even arguing with me that I was in the wrong. In the end the entire thing seems a bit underhanded, their process for shipping and the fact that nothing stays on their website for longer than a week and it's difficult to get in touch with them. I would warn others to research this company and take caution before giving them your money which would be better spent on something of better quality at the mall or [redacted].

I have ordered several items from screaming owl and have been happy with all of the products I received. The outfits were exactly as described and of good quality. I would recommend this company for cute kids clothes at affordable prices.

I ordered Christmas pajamas in October that was supposed to be shipped in 4-6 weeks. I waited patiently and finally got all except one pair that is still in Holly Springs, NC. Screaming Owl doesn't have a phone number to reach them and I was supposed to take family pictures on December 20th with us all in these pajamas. Screaming Owl did not live up to there promise. I will never order from them again!

I purchased a dress on July the 3rd and it said it would be ready by the end of the month. It is now the middle of August still. We do not have it. Ordered a dress on July 3rd Order# XXXXXXX amount paid $15.49 we paid with a debit card it is in an unfulfilled status till this day, it does state they would send it by the end of the month. We are now in the middle of August and still nothing. I contacted them and emailed with [redacted] and [redacted] and they said the dress is still in the shipping time frame. It's not.Desired SettlementSince u have not received this product I bought my. My daughters birthday on August 14 and the size now is too small I bought a 2T and now she's a 3T I cannot use this dress no do I want something I had to pay for shipping for that is going to be sent at its own time. I want a full refund of $15.49. Nothing has been shipped so I'd like my shipping fee too. Business Response I am very sorry for the delayed response. For some reason, notification of this complaint was never received. I have triple checked our email accounts and nothing is there. We certainly would have answered in a timely fashion had it been received.Dear Ms. [redacted],Thank you for your recent Screaming Owl order. It appears you ordered our July Outfit of the Month, which was a special sale that lasted the entire month of July. It was noted on the page where you placed your order that this was a preorder with an extended shipping time. The following is the shipping estimate that was noted on the main purchase page, available to be viewed up front prior to purchase:PREORDER: This item is made to order. We expect it in our warehouse in 4-6 weeks from the offer end date of July 31st and will begin shipping the mass offer upon receipt. Exact shipping time from there will vary based on order volume, something which isn't known up front when a sale begins. Our process is unique, but that's how you get the low prices! This shipping estimate was also noted on your confirmation email as well as within your account on our website. As you can see, it stated that the sale ran through the end of July, at which time orders would be made in bulk and then shipped in approximately 4-6 weeks. As both [redacted] and [redacted] told you when you communicated with us via our helpdesk, this shipment was running on schedule. I'm very sorry if you misunderstood the shipping guideline, but hopefully it is now cleared up.As far as your order, I do show that it was shipped on 8/26 and delivered to you on 8/29, USPS tracking number XXXXXXXXXXXXXXXXXXXXXX . Your item was shipped to you according to the original estimate and has been on time throughout the entire process. Again, we do thank you for your business and hope you are very happy with your dress. As you can see, we're not your average retailer, but our preorder process is what allows our customers to save money on the boutique style items they love. We realize we're not for everyone, but we do take great care to make sure our customers are informed of our process throughout multiple points of purchase so that they can make an informed decision.Finally, we want all of our customers to be happy with their purchases, so if you have found that your dress is too small as you suspected, please feel free to open a help ticket and we'll be more than happy to exchange to the next size up for you.If you have any other questions, please don't hesitate to let us know!

I kept seeing these posts for cheap priced children's boutique style clothing all over my newsfeed on facebook. So I finally talked my mom into ordering something for my little girl. I was tight on money then so didn't want to waste my money and it not be something worth it. My mom placed an order for a Thanksgiving dress. It was around $13 after discounts that she got when sharing the post to facebook. She ordered almost a month before Thanksgiving and it luckily arrived the week of. I was very impressed with the quality of the dress, it was thick material and the stitching and turkey shape were all together great. After a few washes though the bow that was attached did come off. Instead of sewing it back on I just left it on and the dress still looks good. Like I said it did take forever to arrive which really had me worried that it wouldn't arrive in time. Keep that in mind you are paying very discounted prices for something a boutique would charge close to $100 for. These do run a tad smaller so I would recommend ordering the next size up. It was a little short and arms were snugger but it worked for the short time we needed it. I had her wear leggings since it was shorter. Order the next size up though and it fits just right. I have ordered a few other things since then and I am always able to receive it cheaper with the option to share which is great.","pos-6

On January 8th I purchased an Easter outfit for my daughter that was said to be here by Easter 6-8 weeks shipping time. I received an email February 18th that there was a slight delay and shipping would be delayed about 1 week and shipping would be the first week of March "just in time for the beginning of spring and of course the Easter holiday" when I still hadnt received anything or heard anything by March 14th I emailed them. A few days later I received a response of:
"Thank you for your recent purchase of our Shabby Chic Tutu Dress. They are in the mass shipping process now. We hope to have them all out in the next few business days. You should receive tracking information shortly. Thanks again"
I wrote again on March 20th because it still had not shipped out. I understand how their process works but this is absolutely ridiculous. It's now March 25th, 2 days before Easter, no dress, still has not shipped and of course no response from screaming owl.","neg-6

I have been ordering from Screaming Owl for several years. I have always received my merchandise and the quality has been satisfactory. This company clearly states their shipping guidelines on their website, and encourage customers toaol review the time frames BEFORE ordering. I have read many rude, negative complaints online about their delivery times being so long. If these people would spend their time reading a company's guidelines before tearing off on negative campaigns against a reputable business, then we all could live in peace. I say keep up the good work, Screaming Owl. Some people like to gripeaol about anything!!!","pos-1

Extended shipping time not in close proximity to purchase button. Hello. On June 6th I ordered a kid's mermaid bathing suit (order #XXXXXX). I ordered this for my daughter's b-day party for July 10th thinking I am ordering well enough in advance that I should have no problem receiving it in time. Now I have taken several screen shots of the purchase screen on their website to show that NO WHERE is their extended shipping times ( approximately 6-7 weeks from date of purchase) located near the purchase button nor is it near the item description. The only way to find out about their extremely long shipping times is of you scroll down to the bottom of the page. I did not know to do that so by the time I knew about the extended shipping times (in the order confirmation email) it was too late. This is wrong and a schemful way to have people purchase their items as there is a great chance customers are purchasing before knowing their shipping policy. I have contacted this company on several occasions notifying them of this and they have not admitted to the faulty layout of the website and in fact have blamed me for not reading their website correctly. I have sent them screenshots of the purchase screen notifying them it takes three full scroll downs on my phone to even see their shipping policy. They have ignored my response and pictures simply repeating the same statement they made in the first email. I have to say this is by far the WORST customer service I have ever encountered. They have a phone number listed on the Internet as their business however it is not a working phone number.Desired SettlementI would like a few resolutions. First and the most important for future buyers is to fix their purchase screen and to put their shipping policy near the purchase button in bold so customers are well aware they will not receive product for up to 2 months after purchase. 2nd- an apology and their willingness to admit to their mistake. 3rd- to show good customer service there should some sort of recompensation for under satisfactory business such as store credit. Thank you for your time.Business Response Hi [redacted],I'm very sorry to hear you're unhappy with our website. I have reviewed your help ticket and I do see where each person responding was being as helpful as possible. No one blamed you for anything, they simply pointed out our process and explained our web design.While I do understand your concerns, I can assure you that our website is adequately designed to make sure our customer is aware of our process throughout every step of the way. The shipping estimate that you're referring to is actually noted right there within the item's description on our website. If a customer is reading all of the information about the product in the main description location (including sizes, prices, materials, policies), they will certainly see the shipping time there. It's even noted as a preorder in ALL CAPS for extra emphasis. We also have a flow chart at the bottom of every page on our website explaining our ordering and shipping, and our process is further noted in our "about" and FAQ sections of our website. Finally, after the purchase, a customer can find their shipping estimate by logging into their account on our site and on their confirmation email. We do everything we can to make sure our customer is aware of our process throughout multiple points of purchase.You have said that you're on a mobile device. With numerous mobile platforms out there, it's difficult to control how our site will look across every operating system, but we do our best to make sure that it's optimized as best as possible. It's a common occurrence to have to scroll on a mobile device given the small size of the screen. Our team, alongside of our professional web developers, believe that if someone is purchasing a product, they would scroll down to read the entire description prior to hitting the purchase button. If someone jumps the gun and hits purchase prior to reading the description of the item, the shipping time will be reinforced in the confirmation email and within the account. If anyone sees that immediately following their purchase and that time does not work for them, we're more than happy to cancel the order. We are not out to deceive anyone into purchasing from us and we realize our methods aren't for everyone.We certainly care about our customers and appreciate your feedback. We are not, however, going to admit to a mistake because I do not feel there is a mistake here. We have nothing to hide and are very forthcoming about our process. Our site receives several hundred thousand visitors each month and this complaint is rarely heard. We will, however, take your feedback into consideration should we undergo any future design changes on our site. Finally, if you would like to cancel your order and have a full refund, we will bend our final sale rule and process that for you. Simply update your help ticket with that request and a note that it was authorized in this complaint by [redacted].I hope you can see that we are very committed to customer satisfaction and take multiple steps to make sure our customers are taken care of throughout the purchase process. Yes, we do have a handful of complaints, but we have hundreds of thousands of orders each year, so while regrettable, they are certainly not indicative of our business as a whole.If you need anything else, please don't hesitate to let us know.Consumer Response Thank you for the response I appreciate it. I would like to get a full refund as described above. Thank you for your customer service. Please email me to go over the refund process. Final Business Response Hi [redacted],I have cancelled your order and refunded your original method of payment per your request. Thank you for your purchase and your feedback!

I have purchased many times from Screaming Owl and love everything about the company so far! When finding a item I like I can always make sure it will get to me in time for a special occasion by reading the description. Screaming Owl does MASS orders so they take requests aka purchases from customers then submit one massive order for the item. Once they receive the items that is when they ship it out to customers. This is clearly printed in the description as well as a specific amount of time to expect your item. All of my orders have arrived in the specified amount of time. I love Screaming Owl and I will continue to make purchases from them! Plus the quality and price are amazing!","pos-2

All of there clothes look very cute, what I recived looked terrible. It doesnt look like the picture at all, they said shipping would take 6-8...it took 3.5 months. Cannot get a hold of the company for a refund.","neg-4

I ordered a childs dress from them on Jun.8, 16 that was advertised as "made to order", handmade...it arrived w/tag Made in China.When I placed the order I was under the misguided understanding that they sew the dresses, outfits, custom made after you order them. That was the explanation for the 2 month turn around...which was fine. Then I received the child's dress and it was CLEARLY not hand made and had a "made in china" tag and also not like the photo at all. Very low quality and I feel this is total fraud!!! It is suppose to be a child's sz 4 but it looks more like a 2 , it was for a great niece so don't know yet if it will fit. But it is TINY, yet the tag says LG. I find this to be complete advertising fraud.Desired SettlementI would like a refund. I am not willing to pay extra to mail this back , but if they want to send a postage pd box for me to return it I will. Business Response Hi [redacted],Thank you for your order. I'm sorry you misunderstood our process. At no point do we ever use the term "handmade." Our items are, however, made to order. We are a preorder company taking bulk orders and placing them with our manufacturers so our customers secure wholesale pricing. We have a flow chart at the bottom of every page on our website that clearly explains our process, including the fact that we place a bulk order with the manufacturer. It's also clearly noted in our "about" us sections on our website and social media pages. We never advertise to be something we're not and take pride in providing exemplary customer service and keeping our customers aware of our process. As far as your dress, I personally photographed the sample and I inspected the mass shipment once it came in and the dress you received is the exact same dress that was in the picture. There was nothing fraudulent about the advertising whatsoever. In terms of sizing, a Large is a 4T, so I encourage you to send it to your niece and you will likely find that it fits perfectly. If for some reason it does not, we'll be more than happy to exchange for a larger size. Simply visit our website, click on contact at the top of any page on our website and open a help ticket.Again, I'm very sorry you misinterpreted our process, but we're certainly happy to make sure your niece has a dress sized appropriately that she can enjoy!

False advertising - what you order is not what you receive.I saw such amazing, beautiful outfits on this site for a very low price. I read that the shipping can take a while, so I ordered a size up, and was okay with the time it took to ship due to the price.Unfortunately, the product advertised on their website, Facebook, and Pinterest is not the product you receive. It is not "boutique" quality like they claim, and it is very different from the product advertised.For example, one of the advertised products I bought was a blue sequin capri set with the shirt having an oversized sequined pocket. Unfortunately the product I received was a pair of long leggings, with a t-shirt with a tiny sequined pocket.The design was different, and the stitching of the product was just terrible. It looks like it may be manufactured overseas, and the sizing was XXXXL, and my daughter wears a 7/8.I have put a complaint in on their website. I've also posted on their Facebook page, which they promptly blocked me from (very unprofessional). What I would like is to receive the product I paid for, as advertised, and not a cheap knock off.I really wish I could post a photo here.Desired SettlementI would like to receive the quality product advertised.Business Response Hi [redacted],I'm very sorry you are disappointed with your order. We certainly do send out exactly what we show in our advertisements. All of the photos that are shown are taken ourselves of the exact outfit samples sent to us by the manufacturer. We are an American company, but some of our items are manufactured overseas, something which we are clear to note in our FAQ section of our website. We have long standing relationships with our manufacturers and are very pleased with their quality, as are our customers, many of whom have loyally been shopping with us since we started 4 years ago.As far as the outfit you received, it was custom made just for you, and given that, sometimes differences can occur in size like the size of the pocket you mentioned. I'm sorry if you were unhappy with that. As far as the sizing of the pants, you're noting that your daughter wears a 7/8, however, you ordered 8/9. So, while they may seem like full length now, they would likely be capri length when she's truly an 8/9 year old wearing that particular size. All that said, we do want you to be happy. I had a look at your help ticket and see that you've been given a full refund via store credit and you can keep the outfit for free. :)FInally, I'm very sorry you were blocked from our Facebook page. We do welcome feedback, positive and negative, as long as it follows our page rules which are located in our "about" section on Facebook. With a page comprised of over 2 million fans, it's necessary to have rules in order to keep things moving smoothly. Banning someone from posting is not something we ever want to do. We only do that when someone isn't following those guidelines. Without knowing exactly what your comments were, I can't say why you were blocked, but you're welcome to take a look at the rules if you'd like. We're more than happy to unblock you provided you can stick to those rules. Simply make mention of it in your help ticket and we'll make it happen.I hope that helps. If you need anything else at all, please don't hesitate to let us know!Consumer Response This response, and the response via my help ticket is contradicting. I ordered a size up due to delivery times, which were okay with me, so again, it's not the size I'm worried about. In your help ticket response, your assistant director admitted that the item should have been a capri set. In fact, I had my daughters tall 9 year old daughter try the "capris" on and they were, in fact, pants, well leggings.I just read through your FAQs and I see no mention of overseas manufacturing. But I did find this part interesting: "Seller undertakes no responsibility for the quality of the Goods." This may be what you are referring to.So, you will unblock me if I sing nothing but praises for your products? I read those guidelines as well, and essentially, if someone says one negative thing, no matter how professionally or eloquent, you are automatically blocked.There's a significant number of bad reviews I've found on your company, eventually it will catch up to you. You may need to switch to better quality manufacturers that will actually provide what matches the sample. Until then, you'll continue to have unsatisfied customers, blindsided by not receiving what is advertised, like I was.Final Business Response Hi [redacted],I'm very sorry that you feel that way. We certainly aim for 100% quality but when producing items by the thousands, sometimes things fall through the cracks. Even so, we always make sure our customers are taken care of when issues arise, which we did do for you.As far as our Facebook page is concerned, we certainly welcome all feedback, positive and negative. All we ask is that it follows our page rules. If someone would like to post on a particular item's picture about their experience, good or bad, with that particular item, it's welcomed. What isn't welcomed are comments that are unrelated to the post they're posted in, comments about a particular order (for privacy and customer service purposes), among others that are noted in our rules. We are not trying to censor anyone nor are we trying to skew the perception people have of our company. We are simply trying to keep such a large page moving smoothly.Finally, yes, we do have some bad reviews, however, they are certainly not a "significant" number as you indicated. Ideally, we'd like no bad reviews, but given the high volume that we do, we realize there will be times where people will be unhappy. The vast majority of those are from people who did not read our shipping process appropriately. We have over 2 million customers. We are popular for a reason and most people appreciate our process and our prices. We certainly respect the opinions of the few who do not, like yourself, and do go above and beyond to make sure they're taken care of, whatever their issue may be. :)

I ordered/paid for a product on 7/15/16. Was told it would ship at the end of July, I have not received the item. Website says it hasn't even processed yet. Gives a way to contact them via email yet they have a "must answer" box on their contact process that can't be answered! Unable to type anything in it there it won't allow your email to go through and they have no phone number to call. They have a [redacted] page that of course you can't post anything to.Desired SettlementI would like the product I ordered and paid for. If it can no longer be made available a full refund will be fine.Business Response Hi [redacted],Thank you for your order. It appears you ordered July's outfit of the month and perhaps misunderstood the shipping process. That item was not scheduled to ship to you by the end of July. It was noted that we were taking orders until the end of July, then the item's would be made from there. This is what was noted on your purchase page, confirmation email, and within your account...PREORDER: This item is made to order. We expect it in our warehouse in 4-6 weeks from the offer end date of July 31st and will begin shipping the mass offer upon receipt. Exact shipping time from there will vary based on order volume, something which isn't known up front when a sale begins. Our process is unique, but that's how you get the low prices! It does appear that your order has been shipped, ahead of schedule, and delivered on 8/20. We hope you love it!As far as contacting us, I'm sorry you had trouble with our helpdesk. No one else has reported similar issues. Perhaps if you need to contact us again, try from another browser as there may be something in your settings preventing you from being able to type in the field. We're always happy to help. :)

Keeping my rating 'Neutral" since I haven't received product yet. But so far, I can't seem to get a response from Screaming Owl's customer service team monitoring the online form (and they offer no other customer service avenue, like an email address or phone number). I've sent two emails with no response, including one about incorrect pricing on the web site (twice now, they've advertised a product on their homepage and email/text in big "hype" for $13.99 but then charged me $16.99), so technically they owe me $6. I've also sent an email to the address listed in their privacy policy/terms & conditions (companies are supposed to monitor these, if they publish them). I see they monitor their Revdex.com reviews, so I'm really just writing this in hopes to get a human being to respond to my inquiries. I understand that their business is "unique" and they will probably say they can't charge low prices if they have the overhead of a published phone number, or that they're experiencing "high volume" - but that's not an excuse for poor service, especially when pricing is wrong.","neu-2

I placed an order on January 1. I've been more than patient waiting for it to come in. One Feb 18 I got an email that the order would be delayed but still received in time for the Easter holiday. It's the last business day (Friday) before Easter and the order is still unfulfilled. Status shows that it is not even in process or shipped so I'd find it hard to believe it'll be here before Sunday. Last week they responded and refered to the email they sent on Feb 18. This week they have been unrrsponsive. Now I am out the money I spent on my kid's Easter outfits AND I have to purchase them alternatives at the last minute. To say this is disappointing is an understatement. I would not rely on this company's word. I fully expect to be refunded for these dresses. I would not recommend ordering anything from them.","neg-7

Miscommunication regarding shipping. I purchased a dress on August 8th for my nieces 1st birthday, which is Aug 19. I clicked on the item I wanted and proceeded to checkout. After receiving my payment, I receive an email stating the item was on sale until Aug 31. After the sale they'd tally up the amount of orders and have them made. It would be 4-6 weeks AFTER Aug 31 before I received my item. That's almost two months passed where she'll have grown out of the item. I went back to the website and at the very bottom is where this is stated. If this is true about every item, then it should be displayed on the FRONT page. Their website states not refunds. I'm completely disgusted, my nieces birthday decor and desserts were planned around the item's colors. Now at the last minute I have purchase new decor as well as a new first birthday outfit. When the item ships in two months it'll be worthless.Desired SettlementI want a FULL refund AND the item I ordered in a larger size. Business Response Hi [redacted],Thank you for your order. I'm very sorry you misunderstood our shipping process. We are a preorder company and we take great care to make sure our customers are informed throughout every step of the process. On the bottom of nearly every page on our website is a very large flow chart that explains our process. It was both on the main home page as well as the page where you placed your order. All of our items do have their own shipping time and we clearly note that up front as well within each item's description. Our process is further noted in our "about" and FAQ section of our website as well as our [redacted] page. We further remind our customers of their shipping estimate in a confirmation email and they can also log into their account on our website at any time to review it as well. Finally, we also send out biweekly reminders of the shipping time along with an update of the status. We realize we're different, but we do all that we can to make sure our customers are aware of our process so they can make an informed purchase decision and plan sizing accordingly.As far as your item, it sounds like you ordered our Outfit of the Month. Each month, we choose one outfit to be priced much lower than our usual items. We offer that item for sale for the entire month, then it's made to order. This is explained on the order page for that item. These outfits do take longer to ship than our regular items, which is why they're priced as low as they are.I'm very sorry you're disappointed that you did not notice the shipping time sooner. While we do not offer refunds because the item is being made just for you, we are happy to change your order to another size if you would like. Simply visit our website, click on contact and open a help ticket to get in touch with customer service. Please tell them the exchange was authorized by [redacted] as this is not something we typically offer until after shipping has completed.If you have any other questions, please don't hesitate to let us know! We appreciate your business and know your niece will look lovely in her dress.Consumer Response Resolved.

I have been very happy with everything I have ordered and received from Screaming Owl. We order a dress for my daughter for every holiday and in over two years we have not been disappointed. We always receive them on time and in great condition. The prices are amazing and they're the cutest outfits. We always get a ton of compliments on them. We couldnt be happier. ","pos-5

I have ordered several items from screaming owl and have been happy with all of the products I received. The outfits were exactly as described and of good quality. I would recommend this company for cute kids clothes at affordable prices. ","pos-3

FYI- Never order from this company!!! They are called "Screaming Owl" for a reason! They will make you want to scream!😖
In Feb. I ordered 2 outfits for a friend's little girls. (It was something I really felt the Lord impressing on me to do as I knew it would just be a blessing and encouragement to her at this time in her life).
1. You can't order multiple items. I had to order each outfit separate and was charged twice for shipping.😡
2. My bank account debited for 2 separate purchases. So obviously order went through.
3. At end of April I checked and my friend never received items. 😡 I tried to find a way to contact company but quite frankly was so fed up and at the time didn't have the time to hunt everything down and go through the hassle of getting bank account proof I was charged.
Just took it at a loss.
4. Mentioned to another friend about frustration with this company and they said the company does weird bulk orders and you never know when you will get product and when product comes it's cheap and thin material! 😡
5. TODAY!!! JULY !!!!@ 4:08am I receive an email stating my order is being shipped "on time"!!!!! WHAT!!! ...my friend and her little girls have since moved. 😖 I went to reply to email and it states. "Do not reply to email" Hopefully a forwarding post office address will get the items to my friend!😳
6. This is apparently an NC based company...I probably could have driven to the company to get it... I mean seriously 5 months to get an order filled! Hope they enjoyed my money for the last 5 months!","neg-2