Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. I would appreciate if the business would mail me a written letter stating that they have closed this account in their office and have removed it from my credit reports.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:the vehicle information listed on the Notice Of Lien Release, 2012 [redacted] VIN#[redacted], does not belong to us. We have...
never owned such vehicle. I have mentioned this to Second Round Staff several times. The correct Notice of Lien Release that should have been provided by Second Round LP should have been for a 2002 [redacted] VIN#[redacted]. The VIN# stated on the Second Round LP Notice of Lien Release is the same VIN# to my vehicle but the vehicle description is incorrect. To Clarify the correct vehicle information Second Round needs to confirm my VIN# thru their sources and correct the Lien Release.Attached you will find copy of my insurance card with all my vehicle information, vehicle description and vin#. Regards,
[redacted]
Second Round did request it be deleted. All Second Round can do is request the account be deleted. That was done. I apologize if the credit reporting agencies are taking time to remove it. Second Round only reports to two, Trans Union and Experian.
Second Round LP is in receipt of complaint by Mr. [redacted] and weare investigating the matter. Second Round LP takes pride in the fact we treatall consumers with respect and dignity. Our staff is well trained and has astrong commitment to customer service. We take every consumer...
communication asan opportunity to build bridges and provide real solutions. Second Round LPstaff members are responsible for assuring each consumer interaction ispositive and constructive. We work diligently daily to apply and live by allregulatory rules and laws that govern our industry.After reviewing the facts we found on June 6, 2015 we sent Mr.[redacted] a letter requesting additional information to help us furtherinvestigate this matter. The address wehave is the same as the one on his complaint. Please forward to us any additionalinformation to assist us so we can resolve this matter. We are also in theprocess of sending Mr. [redacted] itemized statements of the charges.
Complaint: [redacted]
I am rejecting this response because: [redacted] is not addressing the issue or resolving it. She is only stating this because this is an official Revdex.com complaint but she won't do anything at all about it if I contact them privately. The first letter that I received from you was in September 2014 (see attachment A) and I replied right away. Since I didn’t hear from you I sent another certified with return receipt letter. Your company ignored all my attempts to get in touch with you until I filed a complaint with CFPB and this complaint with Revdex.com. Your company even ignored this complaint until I called them out to CFPB (see attachment B). My letter was received by you (See attachment C with delivery confirmation and signature of person who signed forit) so don’t say that I ignored you when it was the other way around. I’ve been nothing but patient with your company. It’s extremely frustrating to get ignored. I only have an amount, an account number of an alleged debt. All I was asking for was proper verification/proof/investigation from you. Obviously, you have declined to cooperate. Now, because this is Revdex.com you say that you have evidence that the account belongs to me. Well that’s what I’ve tried to figure out for months now so please feel free to attach that evidence, like a statement or an itemized billing invoice that bears my name and listing of all charges which would satisfactorily prove this alleged debt to be mine. ATTACHMENT PLEASE!!!!Please be further advised that continued unsubstantiated reporting of possible inaccuracies to third parties may provide a basis for criminal complaints being filed in accordance with FDCPA, FCRA, and other federal statutes. Here a few random notes of your account and how is unreliable. Why should I believe what you say? - As you know, the Fair Debt Collection Practices Act requires that all collection efforts cease until such a time that full and complete validation is sent. As you must further know, placing a new collection trade line on a consumer credit report constitutes continuedcollection practices. This is in violation of the Fair Debt Collection Practices Act §1692g-b as I mentioned earlier, you have reported on January 2nd 2015.- Your company is only reporting a partial name but not my full name. My last name “PELAEZ” is nowhere to be found.- Your company reported different dates on Experian and TransUnion where this alleged debt was first assigned. This FDCPA falls under [15 USC 1692e] (2)(A) (See Attachment E)- Your company is reporting this account as CLOSED with Experian and as being OPEN with TransUnion. This FDCPA falls under [15 USC 1692e] (2)(A) An account can either be open or closed. (See Attachment E)- Your company has failed to mark my Experian credit report as disputed. This violation falls under [15 USC 1692e] § 807 (8).- Your company violates FDCPA 15 USC 1692e(8) by communicating credit information which is known or which should be known to be false, by reporting the accounts with different information and data depending of the credit agency.- Your company violates FCRA 15 U.S.C. §1681s-2 (a)(1)(A) for knowingly reporting inaccurate information to a consumer reporting agency.- With respect to the "Credit Limit: $1,506.00" notation on my reports: I do not have any known type of agreement or contract in writing or otherwise with your company, or the alleged original creditor that creates any type of “Credit Limit” with respect to this account. Reporting this collection account with a “Credit Limit” seems to imply that I have an “open account” with the collection agency, and that they have extended me credit. A collection agency obviously cannot extend credit to a consumer.- Funny fact is that the alleged original creditor is not even reporting this alleged debt on my credit report (Equifax, TransUnion and Expedia). - With respect to the “Collection account. $1,506.00 past due” notation on my credit reports: I do not have any known type of agreement or contract in writing or otherwise with your company or the alleged original creditor that creates or procures any type of “Past Due” amount owed. Reporting this collection account “Past Due” for the full amount of the alleged “Credit Limit” is an obvious attempt to further damage my credit report by showing “100% Utilization” of a credit line that may not even legitimately exist.These are only some notes I took and I wanted to share but there are a few more.Each violation carry a $1000 fine, as allowed per the FDCPA. I am requesting that this account be deleted from all 3 of my credit reports within 15 days, or I will be be consulting with legal counsel for suit regarding violations. Please re-consider to DELETE this account.
Regards,[redacted]
Second Round is removing this from the Consumer's credit report. Second Round has never received the money, however Global went out of business and may have kept the money. Our policy is to do what is best for the Consumer, even if it is a loss for Second Round. The account is...
Complaint: [redacted]
I am rejecting this response because:
I was never notified of any of these businesses or ever given a notice of debt collections. So we just keep selling the account to keep I active?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Second Round LP is deceptive in their collection practices. They ( per [redacted] Synchrony Bank Executive offices) has verbally told me Second Round has no standing with Synchrony Bank. They ( Second Round ) retained a debt buyer attorney Ragan & Ragan in New Jersey to pursue this debt. Second Round , LP bought a portfolio of over 7000 accounts for approximately $18,000 . Upon my research and demand for disclosure from Second Round did I find this information out. I contacted Second Round , LP in August of 2015 and they failed to respond to me. I contacted them via certified mail. I have provided all of this information in my FTC complaint , my complaint to the Consumer Financial Protection Bureau. The CEO of Second Round was faxed a copy of both of these complaints. This company has many, many complaints from consumers. In my case they have been nothing short of deceptive , have not followed the consumer Fair Credit Reporting Act ( FCRA). It is offensive that they even portend to follow ethical practice. My expectation is they immediately remove the Experian reporting and cease from contacting me. If they have a legal team , word to the wise to contact Synchrony Bank as Second Round in no way , shape or form represents them. My expectation is they remove - not dispute the credit item ASAP. I will vigorously pursue this as this company is not ethical.
Regards,
[redacted]
There is not a 3 year statute of limitations for reporting on credit bureaus. An account in collections can be reported up to seven years from the date of last activity.
The FCRA determines how long, not the state. It is not a state specific rule, but a federally mandated statute....
Second Round is properly reporting the delinquent collection account to the credit reporting agencies.
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The dates on the account are not consistent with that of the original account, nor or the amounts. Furthermore, the account should not display twice in my credit report as it does. I attempted to contact crown management twice during normal business hours in which they have not answered or returned my messages. I attempted to Contact them on the 1st and 2nd of November. I feel that the business is confusing and designed in a way to make it not possible to settle debt when I would like to. I feel too that this balance is too old to act on and that normal credit collection processes are not being followed. It should not display on my credit report without first communicating with me and receiving a debt validation letter. This balance and reporting need to be removed from my credit reporting.
Regards,
[redacted]
Second Round is in receipt of the Revdex.com complaint from [redacted] and have investigated this matter. On 5/25/2016, Second Round purchased the consumers...
Sam's Club Personal Credit account ending 3497 from Synchrony Bank. Shortly after purchasing the account, Second Round placed the account with our Administrator, Crown Asset Management, so they could assign it to an agency for collection efforts. It is our standard practice to direct consumers to the Administrator once we have determined that the account has been placed with them. Crown Asset Management operates their phone lines between 8am – 5pm ET; we are not sure what date nor time the consumer attempted to contact Crown Asset Management. Crown Asset Management assigned the account with P&B Capital Group and their contact number is [redacted]. Based on the FDCPA’s requirements, validation notices must be sent to the consumer within 5 days of initial communication. If P&B Capital Group has not been able to communicate with the consumer, they would not have sent the validation notice yet. However, based on Second Round being contacted by consumer, via Revdex.com, we are sending out the validation notice to the consumer’s attorney, Law Offices of [redacted].
Tell us why here...
Complaint: [redacted]
I am rejecting this response because:Second Round LP continues to violate my the Truth in Lending Act, Fair Credit Billing Act, Fair and Credit Report Act.I demand Second Round LP:1) Provide the actual credit card contract collecting debt for.2) Provide the original or copy of the account agreement that states interest rate, grace period, finance charge, assignment, and specifically the State Laws that the agreement and account are governed plus other facts.3) Provide an itemized account of all transactions and receipts. 4) Provide copies of the amount paid and/or the consideration due for the alleged contract/account.5) Provide evidence of authorization of Second Round LP to do business, collect debts and/or operate in the Texas.6) Provide any and all notices sent in regards to this account demanding payment.7) Provide copies of all statements generated while this alleged account was open.8) Provide a complete and accurate history of the interest charged on this alleged account. Show the exact dates those interest rates changed and list the various rates that were charged during this debt and the exact method of amortization.9) Provide the original dunning letter that was sent.10) Provide all notices sent to in regards to account announcing transfer and/or assignment of credit card account from [redacted] to Second Round LP11) Provide copy of agreement with [redacted] that grants Second Round LP the authority to collect this alleged debt.Let this serve as your 30 day notice to provide debt validation.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Regards, [redacted]
Second Round has never spoken to this consumer. The last time any contact was attempted was August 2013, when a letter was sent. There have been no phone call attempts whatsoever since June 2013. There has been no requests for information made to Second Round. We have never...
spoken with Mr. [redacted], nor received any type of correspondence from him. I have matched his name and social security number, and address to this account. The original issuer is MTE Financial Services. If Mr. [redacted] would contact us, by phone, mail, or even email, we would be glad to share any information he needs. I have notated his account that he wants no calls and no letters. Because Second Round is bound by law to report complete and accurate information to the credit bureau, we will report this account as Disputed. Please contact me if there are any additional questions. Thank you, [redacted] / [redacted] for Second Round.
We are in receipt of Mrs. [redacted]’s complaint. If Mrs.[redacted] still needs help with the letter we sent please ask her to contact ouroffice and ask for our V.P. of Recovery and she will help her. We did updateher account as disputed and will provide further assistance when she calls in....
Second Round is in receipt of the Revdex.com complaint from Mrs. [redacted]. In reviewing Mrs. [redacted]’s claim, we investigated the information with the Law Offices of [redacted], which was listed on the court document. They were hired by [redacted],...
which is the firm that Second Round initially assigned to service the account in August 2013. In July 2015, when this matter was dismissed with prejudice by the State of Michigan 8th Judicial District Court, we never received notification from [redacted]. [redacted] went out of business at the end of 2015. On August 17, 2016, Second Round received an eOscar dispute from Mrs. [redacted] stating that she disputed the Current Balance. At that time, we submitted a Dispute mark through eOscar and started researching the balance on the account. On August 22, 2016, we received another eOscar dispute of inaccuracy from Mrs. [redacted]. On August 26, 2016, Mrs. [redacted] called our collection team at Second Round and was more detailed about her dispute and she faxed in a copy of the dismissal from the courts. We immediately investigated this with the Law Offices of [redacted] and they confirmed that this case was dismissed with prejudice in July 2015. Based on that information, we closed the account, submitted a trade line deletion through eOscar and mailed a letter to Mrs. [redacted] advising that we have closed the account and submitted the trade line deletion (a copy of the letter will be uploaded as part of this Revdex.com response). We have also attached copies of the Trans Union and Experian credit reports showing Second Round has been removed for the account ending 8967- US Bank.Tell us why here...
Second Round LP is in receipt of the complaint by Ms. [redacted] and we have investigated the matter. Second Round LP takes pride in the fact that we treat all consumers with respect and dignity. Our staff is well trained and has a strong commitment to...
customer service. We take every consumer communication as an opportunity to build bridges and provide real solutions. Second Round LP’s staff members are responsible for assuring each consumer interaction is positive and constructive. We work diligently daily to apply and live by all regulatory rules and laws that govern our industry. In the best interest of Ms. [redacted] and in an effort to maintain our core values of customer centricity, we have marked the credit report as Disputed and have requested that Synchrony Bank review this account to confirm the consumer is working with the bank to resolve this. We will place this account on hold until we receive a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. I would appreciate if the business would mail me a written letter stating that they have closed this account in their office and have removed it from my credit reports.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:the vehicle information listed on the Notice Of Lien Release, 2012 [redacted] VIN#[redacted], does not belong to us. We have...
never owned such vehicle. I have mentioned this to Second Round Staff several times. The correct Notice of Lien Release that should have been provided by Second Round LP should have been for a 2002 [redacted] VIN#[redacted]. The VIN# stated on the Second Round LP Notice of Lien Release is the same VIN# to my vehicle but the vehicle description is incorrect. To Clarify the correct vehicle information Second Round needs to confirm my VIN# thru their sources and correct the Lien Release.Attached you will find copy of my insurance card with all my vehicle information, vehicle description and vin#. Regards,
[redacted]
Second Round did request it be deleted. All Second Round can do is request the account be deleted. That was done. I apologize if the credit reporting agencies are taking time to remove it. Second Round only reports to two, Trans Union and Experian.
Second Round LP is in receipt of complaint by Mr. [redacted] and weare investigating the matter. Second Round LP takes pride in the fact we treatall consumers with respect and dignity. Our staff is well trained and has astrong commitment to customer service. We take every consumer...
communication asan opportunity to build bridges and provide real solutions. Second Round LPstaff members are responsible for assuring each consumer interaction ispositive and constructive. We work diligently daily to apply and live by allregulatory rules and laws that govern our industry.After reviewing the facts we found on June 6, 2015 we sent Mr.[redacted] a letter requesting additional information to help us furtherinvestigate this matter. The address wehave is the same as the one on his complaint. Please forward to us any additionalinformation to assist us so we can resolve this matter. We are also in theprocess of sending Mr. [redacted] itemized statements of the charges.
Complaint: [redacted]
I am rejecting this response because: [redacted] is not addressing the issue or resolving it. She is only stating this because this is an official Revdex.com complaint but she won't do anything at all about it if I contact them privately. The first letter that I received from you was in September 2014 (see attachment A) and I replied right away. Since I didn’t hear from you I sent another certified with return receipt letter. Your company ignored all my attempts to get in touch with you until I filed a complaint with CFPB and this complaint with Revdex.com. Your company even ignored this complaint until I called them out to CFPB (see attachment B). My letter was received by you (See attachment C with delivery confirmation and signature of person who signed forit) so don’t say that I ignored you when it was the other way around. I’ve been nothing but patient with your company. It’s extremely frustrating to get ignored. I only have an amount, an account number of an alleged debt. All I was asking for was proper verification/proof/investigation from you. Obviously, you have declined to cooperate. Now, because this is Revdex.com you say that you have evidence that the account belongs to me. Well that’s what I’ve tried to figure out for months now so please feel free to attach that evidence, like a statement or an itemized billing invoice that bears my name and listing of all charges which would satisfactorily prove this alleged debt to be mine. ATTACHMENT PLEASE!!!!Please be further advised that continued unsubstantiated reporting of possible inaccuracies to third parties may provide a basis for criminal complaints being filed in accordance with FDCPA, FCRA, and other federal statutes. Here a few random notes of your account and how is unreliable. Why should I believe what you say? - As you know, the Fair Debt Collection Practices Act requires that all collection efforts cease until such a time that full and complete validation is sent. As you must further know, placing a new collection trade line on a consumer credit report constitutes continuedcollection practices. This is in violation of the Fair Debt Collection Practices Act §1692g-b as I mentioned earlier, you have reported on January 2nd 2015.- Your company is only reporting a partial name but not my full name. My last name “PELAEZ” is nowhere to be found.- Your company reported different dates on Experian and TransUnion where this alleged debt was first assigned. This FDCPA falls under [15 USC 1692e] (2)(A) (See Attachment E)- Your company is reporting this account as CLOSED with Experian and as being OPEN with TransUnion. This FDCPA falls under [15 USC 1692e] (2)(A) An account can either be open or closed. (See Attachment E)- Your company has failed to mark my Experian credit report as disputed. This violation falls under [15 USC 1692e] § 807 (8).- Your company violates FDCPA 15 USC 1692e(8) by communicating credit information which is known or which should be known to be false, by reporting the accounts with different information and data depending of the credit agency.- Your company violates FCRA 15 U.S.C. §1681s-2 (a)(1)(A) for knowingly reporting inaccurate information to a consumer reporting agency.- With respect to the "Credit Limit: $1,506.00" notation on my reports: I do not have any known type of agreement or contract in writing or otherwise with your company, or the alleged original creditor that creates any type of “Credit Limit” with respect to this account. Reporting this collection account with a “Credit Limit” seems to imply that I have an “open account” with the collection agency, and that they have extended me credit. A collection agency obviously cannot extend credit to a consumer.- Funny fact is that the alleged original creditor is not even reporting this alleged debt on my credit report (Equifax, TransUnion and Expedia). - With respect to the “Collection account. $1,506.00 past due” notation on my credit reports: I do not have any known type of agreement or contract in writing or otherwise with your company or the alleged original creditor that creates or procures any type of “Past Due” amount owed. Reporting this collection account “Past Due” for the full amount of the alleged “Credit Limit” is an obvious attempt to further damage my credit report by showing “100% Utilization” of a credit line that may not even legitimately exist.These are only some notes I took and I wanted to share but there are a few more.Each violation carry a $1000 fine, as allowed per the FDCPA. I am requesting that this account be deleted from all 3 of my credit reports within 15 days, or I will be be consulting with legal counsel for suit regarding violations. Please re-consider to DELETE this account.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: Everything that was stated in that email is a flat out lie!
Regards,
[redacted]
Second Round is removing this from the Consumer's credit report. Second Round has never received the money, however Global went out of business and may have kept the money. Our policy is to do what is best for the Consumer, even if it is a loss for Second Round. The account is...
being removed today. [redacted], Atty.
Complaint: [redacted]
I am rejecting this response because:
I was never notified of any of these businesses or ever given a notice of debt collections. So we just keep selling the account to keep I active?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Second Round LP is deceptive in their collection practices. They ( per [redacted] Synchrony Bank Executive offices) has verbally told me Second Round has no standing with Synchrony Bank. They ( Second Round ) retained a debt buyer attorney Ragan & Ragan in New Jersey to pursue this debt. Second Round , LP bought a portfolio of over 7000 accounts for approximately $18,000 . Upon my research and demand for disclosure from Second Round did I find this information out. I contacted Second Round , LP in August of 2015 and they failed to respond to me. I contacted them via certified mail. I have provided all of this information in my FTC complaint , my complaint to the Consumer Financial Protection Bureau. The CEO of Second Round was faxed a copy of both of these complaints. This company has many, many complaints from consumers. In my case they have been nothing short of deceptive , have not followed the consumer Fair Credit Reporting Act ( FCRA). It is offensive that they even portend to follow ethical practice. My expectation is they immediately remove the Experian reporting and cease from contacting me. If they have a legal team , word to the wise to contact Synchrony Bank as Second Round in no way , shape or form represents them. My expectation is they remove - not dispute the credit item ASAP. I will vigorously pursue this as this company is not ethical.
Regards,
[redacted]
There is not a 3 year statute of limitations for reporting on credit bureaus. An account in collections can be reported up to seven years from the date of last activity.
The FCRA determines how long, not the state. It is not a state specific rule, but a federally mandated statute....
Second Round is properly reporting the delinquent collection account to the credit reporting agencies.
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The dates on the account are not consistent with that of the original account, nor or the amounts. Furthermore, the account should not display twice in my credit report as it does. I attempted to contact crown management twice during normal business hours in which they have not answered or returned my messages. I attempted to Contact them on the 1st and 2nd of November. I feel that the business is confusing and designed in a way to make it not possible to settle debt when I would like to. I feel too that this balance is too old to act on and that normal credit collection processes are not being followed. It should not display on my credit report without first communicating with me and receiving a debt validation letter. This balance and reporting need to be removed from my credit reporting.
Regards,
[redacted]
We have reviewed the complaint from Mr. [redacted]. We have closed the account and he will receive no further contact from our office.
...
Second Round is in receipt of the Revdex.com complaint from [redacted] and have investigated this matter. On 5/25/2016, Second Round purchased the consumers...
Sam's Club Personal Credit account ending 3497 from Synchrony Bank. Shortly after purchasing the account, Second Round placed the account with our Administrator, Crown Asset Management, so they could assign it to an agency for collection efforts. It is our standard practice to direct consumers to the Administrator once we have determined that the account has been placed with them. Crown Asset Management operates their phone lines between 8am – 5pm ET; we are not sure what date nor time the consumer attempted to contact Crown Asset Management. Crown Asset Management assigned the account with P&B Capital Group and their contact number is [redacted]. Based on the FDCPA’s requirements, validation notices must be sent to the consumer within 5 days of initial communication. If P&B Capital Group has not been able to communicate with the consumer, they would not have sent the validation notice yet. However, based on Second Round being contacted by consumer, via Revdex.com, we are sending out the validation notice to the consumer’s attorney, Law Offices of [redacted].
Tell us why here...
The original creditor is [redacted]. verification is being pulled to send to the consumer. [redacted]
Complaint: [redacted]
I am rejecting this response because:Second Round LP continues to violate my the Truth in Lending Act, Fair Credit Billing Act, Fair and Credit Report Act.I demand Second Round LP:1) Provide the actual credit card contract collecting debt for.2) Provide the original or copy of the account agreement that states interest rate, grace period, finance charge, assignment, and specifically the State Laws that the agreement and account are governed plus other facts.3) Provide an itemized account of all transactions and receipts. 4) Provide copies of the amount paid and/or the consideration due for the alleged contract/account.5) Provide evidence of authorization of Second Round LP to do business, collect debts and/or operate in the Texas.6) Provide any and all notices sent in regards to this account demanding payment.7) Provide copies of all statements generated while this alleged account was open.8) Provide a complete and accurate history of the interest charged on this alleged account. Show the exact dates those interest rates changed and list the various rates that were charged during this debt and the exact method of amortization.9) Provide the original dunning letter that was sent.10) Provide all notices sent to in regards to account announcing transfer and/or assignment of credit card account from [redacted] to Second Round LP11) Provide copy of agreement with [redacted] that grants Second Round LP the authority to collect this alleged debt.Let this serve as your 30 day notice to provide debt validation.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Regards, [redacted]
Second Round has never spoken to this consumer. The last time any contact was attempted was August 2013, when a letter was sent. There have been no phone call attempts whatsoever since June 2013. There has been no requests for information made to Second Round. We have never...
spoken with Mr. [redacted], nor received any type of correspondence from him. I have matched his name and social security number, and address to this account. The original issuer is MTE Financial Services. If Mr. [redacted] would contact us, by phone, mail, or even email, we would be glad to share any information he needs. I have notated his account that he wants no calls and no letters. Because Second Round is bound by law to report complete and accurate information to the credit bureau, we will report this account as Disputed. Please contact me if there are any additional questions. Thank you, [redacted] / [redacted] for Second Round.
We are in receipt of Mrs. [redacted]’s complaint. If Mrs.[redacted] still needs help with the letter we sent please ask her to contact ouroffice and ask for our V.P. of Recovery and she will help her. We did updateher account as disputed and will provide further assistance when she calls in....
Second Round is in receipt of the Revdex.com complaint from Mrs. [redacted]. In reviewing Mrs. [redacted]’s claim, we investigated the information with the Law Offices of [redacted], which was listed on the court document. They were hired by [redacted],...
which is the firm that Second Round initially assigned to service the account in August 2013. In July 2015, when this matter was dismissed with prejudice by the State of Michigan 8th Judicial District Court, we never received notification from [redacted]. [redacted] went out of business at the end of 2015. On August 17, 2016, Second Round received an eOscar dispute from Mrs. [redacted] stating that she disputed the Current Balance. At that time, we submitted a Dispute mark through eOscar and started researching the balance on the account. On August 22, 2016, we received another eOscar dispute of inaccuracy from Mrs. [redacted]. On August 26, 2016, Mrs. [redacted] called our collection team at Second Round and was more detailed about her dispute and she faxed in a copy of the dismissal from the courts. We immediately investigated this with the Law Offices of [redacted] and they confirmed that this case was dismissed with prejudice in July 2015. Based on that information, we closed the account, submitted a trade line deletion through eOscar and mailed a letter to Mrs. [redacted] advising that we have closed the account and submitted the trade line deletion (a copy of the letter will be uploaded as part of this Revdex.com response). We have also attached copies of the Trans Union and Experian credit reports showing Second Round has been removed for the account ending 8967- US Bank.Tell us why here...
Second Round LP is in receipt of the complaint by Ms. [redacted] and we have investigated the matter. Second Round LP takes pride in the fact that we treat all consumers with respect and dignity. Our staff is well trained and has a strong commitment to...
customer service. We take every consumer communication as an opportunity to build bridges and provide real solutions. Second Round LP’s staff members are responsible for assuring each consumer interaction is positive and constructive. We work diligently daily to apply and live by all regulatory rules and laws that govern our industry. In the best interest of Ms. [redacted] and in an effort to maintain our core values of customer centricity, we have marked the credit report as Disputed and have requested that Synchrony Bank review this account to confirm the consumer is working with the bank to resolve this. We will place this account on hold until we receive a response.