SECURRO SIDING & WINDOW COMPANY

I have thoroughly looked into this for *** *** According to our records on 4/29/*** ***r enrolled in a personal training agreement, with an initial term of months *** *** confirmed her knowledge of this agreement by making payments and using the sessions provided***
*** was notified through email, if she purchased the ***e training package with a lesser initial term, her monthly payment would have increased *** *** was billed monthly training payments of $ The ***e package, with a lesser initial term, would have been billed at $250/month According to our records, *** ***r paid a $processing fee, months of payments at $197, and a 10% payment to cancel prior to the completion of the initial term at $240.10, for a total payment of $1, If *** ***r was enrolled in a lesser term for the months of payment and the $processing fee, *** ***r would have been responsible for a total payment amount of $1,537.We do understand *** ***r's frustration and we have added personal training sessions to her account with us The sessions may be used by *** ***r at a later date, or the sessions may be gifted to a friend or family member We hope *** ***r is able to use these training sessions!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I disagree with the description of the charge as an annual membership fee as this should not be charged twice in a 12-month period, hence the word annual (February and May 2017), I will accept the refund.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
1- the argument here is they are not allowed to withdraw extra funds from my account without my approval which they did take extra $2-they are asking now after closing the account for again another $423- it is not correct , if I am not allowed to take any class, a receipt should not be given to save time for everyone, I already paid the which I am not suppose to pay but now they are asking for another $ even after I closed the account , to resolve : remove the $from the account balance ( *** *** collection ) and they can keep the $
Regards,
*** *** ***

Ms *** enrolled herself in a WoW membership on 4/21/The membership has an initial term of monthsOn 6/06/we received an Online Support Ticket request to cancel the membership accountOn 6/08/we responded explaining that she had completed months of her initial term and her
membership will be canceled at the completion of the initial term on 4/30/Ms *** did not respondOn 7/02/we received another Online Support Ticket from Ms *** stating that she understands she is enrolled in a month agreement and is still being chargedWe responded on 7/05/sharing a copy of her signed agreement and also explained our freeze policy. On 7/01/Ms *** was billed for her July monthly dues and Annual Membership feeThe Annual Membership fee is something that every member pays one time per year in accordance to their agreement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of the reimbursement of the $is satisfactory to me
Regards,
*** ***

We have thoroughly looked into this for *** *** and according to our records, *** *** agreement was purchased for her by *** *** *** As *** *** is the purchaser of the agreement, he is financially responsible for the terms & conditions stated in the agreement signed
Please note, *** ***'s credit card is listed and has been billed for *** ***'s account with us. Although *** *** acknowledged her agreement by use of her membership, we will be happy to make an exception for her to waive the remaining months of her initial term and cancel the membership for her No further charges will be billed for this membership

As stated in *** *** agreement with us, an Annual Membership Fee of $+ sales tax will be added to her membership dues on the 1st of October, each year that she is a member. Although *** *** continues to make cash payments at her local Jersey Strong location, she
continues to accrue a past due balance on her account with us. I have attached a record of the charges and payments applied to *** *** account beginning 9/1/2016. At this time, *** *** account has a past due balance of $128.71. This balance includes a portion of her August membership dues, her September & October membership dues and the Annual Membership Fee billed on 10/1/2017. Also included in the balance are the late fees applied to the account. Please note, the late fees have been applied to *** *** account on the 17th of each month. We have made an exception to waive all outstanding late fees remaining on *** *** account. Her balance after this adjustment has been lowered to $103.71. We hope this helps!At any time, if *** *** has questions regarding her Jersey Strong account, she may submit a request to our online support desk at *** *** *** may also contact me directly at *** *** *** if she has questions regarding the attached statements

Complaint: ***
I am rejecting this response because: I appreciate such a timely reply but must make a few corrections and clarifications First, I put my personal training sessions in a freeze, to which I was charged $per month I did not put my membership on freeze, as I was still able to go gentle cardio exercise during the time of my recovery If my membership was frozen, I would not have been able to swipe my card and use the gym as I did during the months of May, June and July Secondly, my ultimate goal was to be able to resume personal training once my doctor allowed me to, however, in the interim, we had to relocateSince I could not use a work out world to continue my training in our new location, I wished to cancel both the personal training and general membership I do not understand what the company has "lost" that necessitates the $charge, and furthermore, when I signed on for personal training, at NO Time, did anyone explain that the contract could not be ended without a significant penaltyJudging from the number of complaints (in years)for similar issues on the Revdex.com website and a "d" rating, I am to assume that it is not policy inform customers of all the hidden penalties for early cancellation, even if for a completely ligitamate reason as in this case Lastly, your unwillingness to provide a phone number for customer service to simply have a conversation with a person and not an email conversation, is quite telling of the number of complaints you have and how little you care about taking care of the customer
Regards,
*** ***

According to our records, on 6/1/*** *** *** was enrolled under a WoW VIP membership agreement Due to the outstanding balance of $108.35, on 7/25/*** *** *** membership was cancelled and sent to collections *** *** *** has since paid the collections balance
She has not incurred any further charges for her membership As explained through our online Support Desk, the *** ending *** has been billed for *** *** WoW membership account There has been no cancellation request has been received for *** *** WoW membership account After *** *** *** was advised of *** active account with us she questioned the outstanding balance, stating she has been paying for *** membership each month A response was not sent to her inquiry as we are replying through this open case Currently, there is an outstanding balance of $on *** WoW membership account The balance includes *** March 2016-June membership dues of $ We were initially in receipt of payment for these charges However, on 6/23/we were in receipt of credit card disputes for the months of March-June The disputed charges have now been applied as an outstanding balance on *** account with us. I have attached a copy of *** agreement with us

We have thoroughly looked into this for ** ***We see that on 12/29/** *** signed up with WoW, her membership included a month free trial of boot camp and if a cancellation was not received then the member is responsible for the payments going forward on a monthly basis until
a cancel is submitted, if a cancel is not submitted we are under the impression the member is happy with their servicesWe normally do not do this, however, the exception as been made to issue ** *** a credit card refund in the amount of $( months of boot camp which is $29/mo ) We hope this helps, and she comes in today to enjoy the club!

I have thoroughly investigated *** *** WoW membership account and there is no record of a cancellation request received Due to the outstanding balance of $remaining on *** *** account, his membership was suspended on 10/31/ ***
*** has not been billed since that date We have made the exception to waive all late fees applied to *** *** account with us I have contacted *** *** and we have received payment in full *** *** WoW membership account has been cancelled He will not be billed going forward We hope this helps!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

The address we have on file for *** *** is *** *** *** *** ** *** *** *** file was sent to the collections agency October 2013. As mentioned, if *** *** would like to rejoin, we will make the exception to waive his collections amountWe would love to have him as a member again!

I have looked into our records and see that ** *** - *** did inquiry about how to cancel her account through our Online Support Ticket systemAt that time, our cancellation policy required all members to submit cancellation request through Certified/Registered MailI was unable to locate a
formal cancellation request for ** *** - Young’s membershipThe collections balance included the months of March through June plus feesWe have confirmed with our Collections Department and *** *** *** that ** *** - *** has been removed from collections and will not be contacted furtherWe are happy to make an exception for ** *** - *** because she was such a loyal member

We have thoroughly investigated this inquiry and on 11/30/*** *** enrolled under a WoW membership agreement with an initial term of months As stated in his agreement with us, *** *** was to be billed a monthly membership dues rate of $+ sales tax on the 1st of each month, and
an Annual Membership Fee of $+ sales tax on month #of his membership and annually thereafter According to our records, on 2/10/WoW received a payment in the amount of $and a payment in the amount of $for *** *** account with us The payment of $was applied to the outstanding balance of *** *** January membership dues The payment of $was applied to *** *** February membership dues and Annual Membership Fee, billed on 2/1/ If *** *** has record of duplicate payments made, he may provide a copy of a non-online credit card or banking statement and we will be happy to further review his account. As stated in *** *** agreement with WoW, his membership was not eligible to be cancelled until the completion of his initial month term However, on 2/14/*** *** provided proof that he was moving to a new residence located more than miles from WoW or an affiliate of WoW Upon receipt of the proof of move submitted, *** *** membership was cancelled at just 10% of the total contract price A bill of $was applied to his account for the 10% cancellation fee At that time, *** *** submitted an online support ticket questioning the Annual Membership Fee billed to his account Our representatives thoroughly explained the Annual Membership Fee and ultimately an exception was made to apply a portion of the payments received on 2/10/to the 10% cancellation fee Due to this exception, *** *** was not billed for the 10% cancellation fee On 6/16/WoW received notice of credit card disputes filed for the payments of $and $received on 2/10/2016- As *** *** was responsible for payment of these charges, the balance on his account has been sent to collections *** *** is responsible for the balance due Please note, there is no record of a complaint submitted regarding the babysitting service at any of our locations If such a complaint was received, I can assure you a full investigation would have immediately been completed

I have looked into this for *** *** and according to our records on 11/8/*** *** was advised she may submit a membership cancellation request by visiting our online support desk *** *** was instructed to visit *** select "Cancel Membership" and agree to
the cancellation terms & conditions Please note, the cancellation terms & conditions stated on our online support desk are the cancellation terms & conditions also stated in *** ***'s signed WoW membership agreement If *** *** would like to submit a membership cancellation, she may do so as previously instructed If she has any further questions, she may submit a request to support.workoutworld.com and select the approproate category for her request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me so long as the balance is considered void and removed from collections with nor further actions taken by the company to collect the disputed sum
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have received notice that Jersey Strong has issues a response, and still is neglecting to hold to their word for reimbursementOn my behalf I have Credit Card statements from October clearly showing that I was double billed for personal trainingIf I have used out of personal training sessions remaining, how am I still financially responsible for more months and a cancellation fee of $Like I stated before the contract for $monthly says OTP, I never conduct business over the phoneThis facility conducts nothing but fraudulent activityThat was done by the previous manager, not meI also would like them to acknowledge the fact a manager got approval for reimbursement for the personal training sessions I had paid forWhich seem to be according to themI was told byT** a check was in the mail, and that he had submitted the requestWas he a liar, or are they not acknowledging a request was submitted on my behalfAs far as I am concerned I have been an honest consumer who has been scammed by this businessI am beyond frustrated, and can tell you I am not the only oneI am not sure how they get away with their unprofessional business behaviors, but I would hope the Buro looks into their complaints moreRealize there is a huge problem with this businessMy family owns small business's in the Mercer County Area and never ,ever have they treated people this wayThey are neglecting to acknowledge the actions of the manager T**, that is what is most frustratingHold true to your words, HONESTY IS THE BEST POLICYAfter almost years of this I refuse to pay them, they owe me the money back like they said. ***
Regards,
*** ***

We have thoroughly looked into this for ** *** we see that she signed up for a month personal training agreement on 9/14/We received her cancel on 8/18/and did so immediately** *** had a balance on her account in the amount of $from her August bill, payment was never
receivedWe made the exception to waive this balance on her account as we previously explained to herSince we did not receive payment, there is no refund that is dueWe hope that this helps!