We have spoken directly with *** *** An exception has been made to waive all late fees and the collections fee applied to *** *** WoW membership account *** *** has made a payment for the full balance of $ I have notified the collection's agency to close ***
*** file
Complaint: ***
I am rejecting this response because:I have been told by grsce on 9/that the balance is and my membership annual dues are due in sept and the ocean branch says its due in octThey both look atthe same scre9en dont they? The name is grace on 9/
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I would like my compliant case reopened again number *** because I do not agree that I have to continue to pay them when they lied to me when I had specified I did not want a one year membership and they had told me they weren’t going to put me into this one year membershipI am anger because I got lied to and I don’t find it that I should owe them anything after they had tricked me into signing a one year membership
Regards,
*** ***
I have thoroughly investigated our records and on 5/21/*** *** was enrolled under a month VIP membership agreement with monthly dues of $64.19. The membership agreement was electronically signed by *** *** and is not able to be changed or altered in anyway All membership
agreements are available on the member's online account immediately following enrollment. In addition, a hard copy of the member's agreement is available at anytime upon request. However, we do understand *** *** misunderstood the membership terms & conditions of the agreement she signed. We will make an exception to honor the Student Membership offered at the time of her enrollment As of 5/21/our Student Membership was offered as a paid in full option. The month Student Membership was billed as a one time payment of $ All memberships billed at $come with a month initial term Currently, *** *** has paid a total of $towards her WoW membership account. Upon receipt of a payment in the amount of $we will cancel *** ***'s membership on 8/31/ In addition, the owner and operator of WoW, Mary R*** would like to hold an additional month of membership for *** *** to use when she is home from school!I am the owner's assistant and I will be happy to adjust *** ***'s account for her If *** *** would like to make a payment, she may contact me directly at *** *** *** during regular business hours
Complaint: ***
I am rejecting this response because: I believe that Jersey Strong breached the Personal Training contract when they falsely logged training sessions in my account. I appreciate the fact that they rectified the issue by reissuing me the sessions that I had paid for. I do not feel comfortable signing another contract with this company. I want to be released from the contract that I had been scammed into.
Regards,
*** ***
According to our records on 1/9/*** *** was advised of our cancellation policy through our online Support Desk At that time, members were required to submit all cancellation requests in writing by Registered/Certified US Mail I have thoroughly investigated *** ***
account history and there is no record of a cancellation request received for her WoW membership account As a cancellation request was not received, *** *** account with us remained active and was billed accordingly Due to the outstanding balance remaining on her account with us, *** *** membership was cancelled on 6/25/and sent to collectionsI apologize if *** *** did not receive our prior past due balance notifications We have made multiple past due telephone and email notifications *** *** collections balance includes months of membership dues, a collections fee and any applicable late fees applied I have reviewed *** *** inquiry with one of our owners, Mary R*** Mary does not normally do this, but she will remove *** *** from collections upon receipt of a payment in the amount of $ *** *** was initially advised this offer was only valid if she chose to rejoin Mary would like to extend this offer to *** ***, even if she chooses to not rejoin Mary would like to take this offer one step further! If *** *** would like to rejoin under a current WoW promotion, Mary will waive any remaining collections balance! *** *** may contact me directly to either make a payment of $and remain cancelled or to rejoin under a current promotion I can be reached at *** ext 145, during regular business hours
Complaint: ***
I am rejecting this response because:I recieved no correspondence from WoW until recieving a call from a collection agencyPlease confirm all contact informationHow can a collection agency reach me however the gym I joined can not?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Thank you for the prompt response.Please share with the business that I also spoke with the collection agency and advised them it had been resolved through this effort She laughed and said she would call me in a week as the collections efforts would not likely be cancelled as noted The contact there is Mrs W***, *** *** *** *** I expect that I should not hear from her or the agency again, please Thank you!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Work out world's response is untruthful. I have the emails saved , left a voicemail on the owners voicemail , called into , and responded to emails asking to be removed The saved emails will be forwarded later to this complaint - and will prove that this response from them is inaccurate
Regards,
*** ***
We are more than happy to help clear up any confusion or frustration for ** ***I have searched our records and was unable to locate any previous cancellation requests or documents stating that ** *** was movingWe have made the exception to waive the remaining balance of $from **
***'s WoW membership account and it has been closed immediatelyWe would love to have her as a member again in the future!In searching our records, I was able to locate a freeze request for *** *** WoW membership accountA credit in the amount of $has been place on her WoW membership account and the account has been set to freeze until further notice at the rate of $+ tax per monthWe hope this helps!
We have looked into this for *** *** As stated in her agreement with us, and also verbally explained by our staff, upon completion of her initial term *** *** membership will continue on a month-to-month basis until a written cancellation request is submitted to our office. A
cancellation request was submitted by *** *** on 5/1/and her Jersey Strong membership is set to be canceled on 5/31/2018. *** *** Annual Membership Fee is stated on the first page of her agreement and clearly disclosed. Under the section titled "Annual Membership Fee" *** *** agreement states" An annual membership fee of $+ tax will be assessed to your membership and added to your monthly dues at month of your membership and then annually." As *** *** membership was active on her Annual Membership Fee bill date, her account has been billed in accordance to the terms & conditions of her agreement with us. As a prior cancellation request was not received, no refund is due to *** *** at this time
*** ** *** enrolled in a VIP membership on 8/18/and a X-Lab agreement on 8/19/Both agreement have an initial term of monthsWe are sorry to hear that *** ** *** feels as though the quality of her work outs is not meeting her standardsWe very recently renovated our facilities
with state of the art equipment and work out spaces*** ** *** requested to cancel her X-Lab agreement at the completion of her initial term and her X-Lab was successfully canceled as of 7/19/On 10/12/*** ** *** purchased a VIP+ agreement with an initial term of monthsThis new agreement grants her access to X-Lab classes at a lower monthly rate than she was paying for her previous monthly dues and X-Lab classes prior to cancelling her X-LabDuring the enrollment process, the terms on the agreement are visible on the signature-capture pad that our members use to sign their agreementsOnce the agreement has been signed, it is immediately emailed over to the member for their reviewBy no means was this a “bait and switch” scenario*** ** *** was given exactly what she asked for at an incredible rate and was presented with detailed information upon purchaseCome on in and check out our new and exciting TRX program!
Complaint: ***I am rejecting this response because: charging an inactive acct is very bad business. by charging a small amount of money they make people decide to just pay it to avoid collections. i'm not paying money I dont owe the gym. Regards,*** ***
We have spoken directly with *** *** An exception has been made to waive all late fees and the collections fee applied to *** *** WoW membership account *** *** has made a payment for the full balance of $ I have notified the collection's agency to close ***
*** file
Complaint: ***
I am rejecting this response because:I have been told by grsce on 9/that the balance is and my membership annual dues are due in sept and the ocean branch says its due in octThey both look atthe same scre9en dont they? The name is grace on 9/
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I would like my compliant case reopened again number *** because I do not agree that I have to continue to pay them when they lied to me when I had specified I did not want a one year membership and they had told me they weren’t going to put me into this one year membershipI am anger because I got lied to and I don’t find it that I should owe them anything after they had tricked me into signing a one year membership
Regards,
*** ***
I have thoroughly investigated our records and on 5/21/*** *** was enrolled under a month VIP membership agreement with monthly dues of $64.19. The membership agreement was electronically signed by *** *** and is not able to be changed or altered in anyway All membership
agreements are available on the member's online account immediately following enrollment. In addition, a hard copy of the member's agreement is available at anytime upon request. However, we do understand *** *** misunderstood the membership terms & conditions of the agreement she signed. We will make an exception to honor the Student Membership offered at the time of her enrollment As of 5/21/our Student Membership was offered as a paid in full option. The month Student Membership was billed as a one time payment of $ All memberships billed at $come with a month initial term Currently, *** *** has paid a total of $towards her WoW membership account. Upon receipt of a payment in the amount of $we will cancel *** ***'s membership on 8/31/ In addition, the owner and operator of WoW, Mary R*** would like to hold an additional month of membership for *** *** to use when she is home from school!I am the owner's assistant and I will be happy to adjust *** ***'s account for her If *** *** would like to make a payment, she may contact me directly at *** *** *** during regular business hours
Complaint: ***
I am rejecting this response because: I believe that Jersey Strong breached the Personal Training contract when they falsely logged training sessions in my account. I appreciate the fact that they rectified the issue by reissuing me the sessions that I had paid for. I do not feel comfortable signing another contract with this company. I want to be released from the contract that I had been scammed into.
Regards,
*** ***
*** *** has been scheduled to work with a new trainer and this situation is resolved
According to our records on 1/9/*** *** was advised of our cancellation policy through our online Support Desk At that time, members were required to submit all cancellation requests in writing by Registered/Certified US Mail I have thoroughly investigated *** ***
account history and there is no record of a cancellation request received for her WoW membership account As a cancellation request was not received, *** *** account with us remained active and was billed accordingly Due to the outstanding balance remaining on her account with us, *** *** membership was cancelled on 6/25/and sent to collectionsI apologize if *** *** did not receive our prior past due balance notifications We have made multiple past due telephone and email notifications *** *** collections balance includes months of membership dues, a collections fee and any applicable late fees applied I have reviewed *** *** inquiry with one of our owners, Mary R*** Mary does not normally do this, but she will remove *** *** from collections upon receipt of a payment in the amount of $ *** *** was initially advised this offer was only valid if she chose to rejoin Mary would like to extend this offer to *** ***, even if she chooses to not rejoin Mary would like to take this offer one step further! If *** *** would like to rejoin under a current WoW promotion, Mary will waive any remaining collections balance! *** *** may contact me directly to either make a payment of $and remain cancelled or to rejoin under a current promotion I can be reached at *** ext 145, during regular business hours
This situation has been resolved satisfactory with the member
Complaint: ***
I am rejecting this response because:I recieved no correspondence from WoW until recieving a call from a collection agencyPlease confirm all contact informationHow can a collection agency reach me however the gym I joined can not?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Thank you for the prompt response.Please share with the business that I also spoke with the collection agency and advised them it had been resolved through this effort She laughed and said she would call me in a week as the collections efforts would not likely be cancelled as noted The contact there is Mrs W***, *** *** *** *** I expect that I should not hear from her or the agency again, please Thank you!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Work out world's response is untruthful. I have the emails saved , left a voicemail on the owners voicemail , called into , and responded to emails asking to be removed The saved emails will be forwarded later to this complaint - and will prove that this response from them is inaccurate
Regards,
*** ***
We are more than happy to help clear up any confusion or frustration for ** ***I have searched our records and was unable to locate any previous cancellation requests or documents stating that ** *** was movingWe have made the exception to waive the remaining balance of $from **
***'s WoW membership account and it has been closed immediatelyWe would love to have her as a member again in the future!In searching our records, I was able to locate a freeze request for *** *** WoW membership accountA credit in the amount of $has been place on her WoW membership account and the account has been set to freeze until further notice at the rate of $+ tax per monthWe hope this helps!
We have looked into this for *** *** As stated in her agreement with us, and also verbally explained by our staff, upon completion of her initial term *** *** membership will continue on a month-to-month basis until a written cancellation request is submitted to our office. A
cancellation request was submitted by *** *** on 5/1/and her Jersey Strong membership is set to be canceled on 5/31/2018. *** *** Annual Membership Fee is stated on the first page of her agreement and clearly disclosed. Under the section titled "Annual Membership Fee" *** *** agreement states" An annual membership fee of $+ tax will be assessed to your membership and added to your monthly dues at month of your membership and then annually." As *** *** membership was active on her Annual Membership Fee bill date, her account has been billed in accordance to the terms & conditions of her agreement with us. As a prior cancellation request was not received, no refund is due to *** *** at this time
*** ** *** enrolled in a VIP membership on 8/18/and a X-Lab agreement on 8/19/Both agreement have an initial term of monthsWe are sorry to hear that *** ** *** feels as though the quality of her work outs is not meeting her standardsWe very recently renovated our facilities
with state of the art equipment and work out spaces*** ** *** requested to cancel her X-Lab agreement at the completion of her initial term and her X-Lab was successfully canceled as of 7/19/On 10/12/*** ** *** purchased a VIP+ agreement with an initial term of monthsThis new agreement grants her access to X-Lab classes at a lower monthly rate than she was paying for her previous monthly dues and X-Lab classes prior to cancelling her X-LabDuring the enrollment process, the terms on the agreement are visible on the signature-capture pad that our members use to sign their agreementsOnce the agreement has been signed, it is immediately emailed over to the member for their reviewBy no means was this a “bait and switch” scenario*** ** *** was given exactly what she asked for at an incredible rate and was presented with detailed information upon purchaseCome on in and check out our new and exciting TRX program!
Complaint: ***I am rejecting this response because: charging an inactive acct is very bad business. by charging a small amount of money they make people decide to just pay it to avoid collections. i'm not paying money I dont owe the gym. Regards,*** ***