Select Home Warranty

We did speak with the customer. They have been approved for the policy limit on the claim.

The customer was already informed what they had left on their policy cap for their stove claim as their first claim was approved for almost the full limit. The customer requested to cancel their contract which was already processed. No additional funds due at this time.

The maximum approved allowance remains at $95. That is the maximum approved allowance for all microwave claims. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:While they have completed my request for a refund, they still owe me a copy...

of the diagnosis from the contractor.  I have been getting nothing but the run around from Select Home Warranty.  They are cheats and will do nothing to assist their customers.  I would be interested in how many customers they actually helped with a/c issues?  It seems to me they do nothing but deny and cheat.  When I asked the contractor for a copy of the diagnosis not only did they tell me they could not provide it, per Select Home Warranty, that they were instructed by Select Home Warranty NOT to place it in writing.
Regards,
[redacted]

The customer has requested to cancel their policy, we are currently processing the pro-rated refund.

We have already increased the customers reimbursement from $135 to $185. We have covered the customer within the terms of the policy.  The customer is not eligible for more reimbursement at this time.

Hello,We do apologize  we have removed all of the customers contact info from our system.

A reimbursement form has been emailed to the customer for the $122.46 reimbursement on the diagnostics paid to sears. Please have the reimbursement form electronically signed and sent back so that we may process your reimbursement check accordingly.

We did speak to the customer and have approved a claim reimbursement

We spoke with Mr. [redacted], We have mailed him a check for $225 to help resolve his issue with the service.

Yes, we finally received the refund of $287 into our banking acct.  This...

concludes our dealings with Select Home Warranty.  We are not happy in our dealings with this company inasmuch as we had to resort to complaining to the Revdex.com to get any resolution. All of this could have been avoided had they lived up to [redacted] initial approval to repair our refrigerator. They later reneged on that approval (after the work had been done) and we subsequently cancelled our home warranty with them. I just felt other consumers or potential consumers have a right to know this kind of info when looking to sign up or renew their homes under a home warranty.

Complaint: [redacted]
I am rejecting this response because:
This has been their answer to get out of...

paying the full service of the maintenance or replacement.  A $100 offer on a $1,100.00 cost is insulting.  This is an ongoing pattern with this company then to have their agents laugh in background when they thought they were on hold, appalling for a company to treat people like this. 
Regards,
[redacted]

Per the diagnosis received from the technician they will need to do a wire trace in order to find the source of the issue. A wire trace is not covered under the customers contract. If the customer wishes to cancel their services we will proceed with cancelling their warranty per section 13.2 of the...

warranty contract. As soon as the refund check is issued it will be mailed out. No additional funds due at this time.

The policy terms are clear and freon leaks for any reason are not covered. The customer signed the policy agreement on 8/27/2015. At this point the customers policy is canceled and there is nothing more we can do.

I am rejecting this response because:  Select Home Warranty (SHW) is fraudulently claiming that they withheld the $170 payment due me because they believed I might cancel the warranty and they were waiting to see if I would. I could not have been more plain in my previous response as to how this is a lie. Furthermore, in the SHW policy it states under section 13.2 titled "Cancellation by You" that "no claim incurred or paid shall be deducted from the refund amount." So it makes no sense that they would delay mailing my reimbursement for the repair even if they thought I might cancel my policy. 
In addition, I called SHW twice today (at 6:00 am and again at 6:03 am) to request information about how much of my money could be refunded if I were to cancel my policy. Both times my call was transferred to a voice message that told me my wait time would be long due to high call volume, then instead of putting my call in a hold queue, the call was promptly disconnected - both times. During the second call, before I was transferred and disconnected, I asked a SHW employee who identified himself as "Leo" if he could please tell me how much of my money could be refunded if I cancelled.  He informed me that, "We have to process the cancellation before we can give you the amount." 
After having worked in the business world for many years myself for reputable companies, I believe this company to be intentionally defrauding their customers.

The customers renewal warranty charge from May for $469.99 has already been refunded to their credit card on 5/15/17.  If the customer would like to cancel their contract they purchase August 2016 please let us know and we can proceed with cancelling their current term per section 13.2 of their...

contract.

The warranty company is trying to hide behind their phony contract exclusions, and I have not had any resolution for this claim. Furthermore, I...

had to pay for the full repair cost of the AC unit and that was an extreme financial hardship for me. Having this warranty is absolutely worthless.I believe Select Home Warranty company business practices and procedures needs to be legally investigated by the authorities and Revdex.com (Revdex.com) in order for consumers not to be a victim of their fraudulent promises and actions anymore.

The customer was sent a Reimbursement Agreement on 5/25/2015, the customer did send it in on 05/26/2015, at the time it may have been overlooked and we did not send the check out on time.Select Home Warranty received and email stating from the customer that if we did not reply they we going to file...

complaints on us, we did not hear from the customer between 05/26/2015and 07/02/2015.We responded that the check would be mailed on 07/07/2015 which is the day we print checks and mail them for customers, the customer was still upset and called back on 07/06/2015 and stated that hey wanted to cancel the policy.The customer was advise that we would process the cancellation, as per the Terms of Agreement, they did not allow us a chance to resolve the matter and just cancelled.We had the customers check ready to be mailed and apologize for the inconvenience in the matter.  The customer was issued a pro-rated refund on 08/10/2015, as per the Terms of Agreementthat the customer signed, initialed and sent back that they agree to all terms, including cancellation.

Complaint: [redacted]
I am rejecting this response because:
Number 1, that is NOT my credit card or my credit card number. I don't own a credit card ending in [redacted]. My name is [redacted].  You stated that you were sending me a check and instead you decide without consulting me to try and reimburse me by using someone else's credit information which I am absolutely certain you did not have permission to keep on file or continue to use.  This once again shows Select Homes complete inability to satisfy their customers or have a willingness to do so.  I am of the opinion that Select Home has not attempted to enter a credit to me, an UNSATISFIED completely DISGRUNTLED customer who will never use or recommend Select Home to anyone ever in life or again. This is without a doubt the most piss poor customer relations interaction I have ever been associated with.   Number 2,  I do not trust you Select and you are only proving my point with these shannanigans. My contract is registered under a completely different name with a different address.  And I spoke with representatives on the phone, you called me and I still cannot receive anything close to satisfactory customer service.  You were asked to and you agreed to reimburse me for the cost of a capacitor for A/C unit. You agreed to do so after many emails and complaints but you say you reimbursed a credit card that is NOT mine and that is an ABSOLUTE LIE and you very well know it.  All of this could've been avoided if you just do what you promise in your contract agreement and send me the $150 reimbursement fee I am entitled to according to the contract and what you agreed to repay.  I will NOT be releasing this complaint. Where is your confirmation on anything g you claim to have done.  SELECT HOME, YOU SUCK!!!
Regards,
[redacted]

Select Home Warranty issued a refund directly back to the customers credit card as of 09/07/2015 as per the signed Terms of Agreement