Select Home Warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would like to get a refund asap as I have faced extreme frustration in dealing with this business.Please let me know when the refund is processed.

we have approved a $375 reimbursement for the garage door .

I am rejecting this response because:
This company is "spinning" the issue. It is very simple....they FAIL to pay their...

contractors for their service and parts thus the contractors do NOT perform repairs. The company LIES to the customer by sending "pretend order tickets"....but when you call NO repair man in [redacted] wants to work with these scammers.So now, the company is hiding behind prorating for services that they never provided. I have email a few times with [redacted] the so called Svc Manager....in my last email I asked him to send me the name of ONE contractor that is happily satisfied of working with them in [redacted]....today it is one week after our emails and NOTHING....again THEY have NO Services....it is all a scam.Refund my $200 left over that I paid you......or fix my fridge like you were supposed to have done so.

Complaint: [redacted]
I am rejecting this response because:
They are...

keeping the money from the claim they paid as well as the premium I paid! They are getting the best of both worlds and I am getting nothing; but screwed all the money plus extra for signing up with them.  I am asking you as the Revdex.com to look into this for the consumer and to review their contract!  They do not pay anything per their contract!  This is not acceptable to take the money I paid all those months and then go back on their contract and then take away the claim money also.  How is this fair to the consumer?  Has the Revdex.com looked at this companies practices?  Do you think this is a fair handling of claims?  or on refunding premiums? I was with them only 4 months and they took $800 from me!  They did not provide the service that their representative promised me!  This is a fraudulent company.  The man kept trying to get me to stay with them by telling me I would have to repay the $300 claim and that I would be penalized to cancel.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still waiting on the initial refund from September that was supposedly mailed 7 times already. You keep...

saying the checks in the mail, but every time I talk to someone new they say sorry, your check will go out tomorrow/next week etc...what are the check numbers and date they were mailed???
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The check came in the mail today with the incorrect zip code.  I have sent an email to Sharon S[redacted] of SHW Billing to respond whether the check is still valid now that it has been received .  see attached image
Regards,
[redacted]

We did speak with the customer and approved a reimbursement for the claim.

The customer was sent a Refund check back on 10/22/2015.  The customer was contacted via email and they verified the mailing address and we mailed the check.The customer's account has been refunded and closed for 3 months.

The customer has been approved $125 towards the repair or replacement of their unit (whichever they prefer). This is the maximum allowance for the customers washing machine claim. Please advise how you wish to proceed so that we may advise of the next steps.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
I was issued two receipts from the business stating that a refund was issued but still have not received the funds. I would like to continue with my complaint until the funds are actually in my account.
Regards,
[redacted]

The customer had the home since June, they could have maintenance performed when the moved in the home as well as in November/December which is 6 months apart.Select Home Warranty has offered the customer the amount of 150.00 per the Terms of Agreement for not having maintenance records.The customer had an opportunity to resolve the matter with Select Home Warranty, but, they requested to cancel and has been subject to the Cancellation Policy as well. See Below: 13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

The customers account has already been cancelled. The customers June charges were declined by the customers credit card and therefore they are not owed a refund. The customer paid on monthly installments and since they submitted their cancellation request in July they would have been refunded their...

June installment. Since the customer did not pay for their June installment they are not owed a refund. No additional funds are due at this time.

The customer has already been informed that they were approved for the maximum allowance of $125 towards their claim. No additional funds due at this time.

We spoke to the customer and have helped with the issue

If the customer would like we can dispatch someone to their home for the claim filed or if the customer would like we can cancel out their warranty and waive the cancellation fee as a courtesy. Please let me know so that we can proceed with whichever you decide.

Complaint: [redacted]
I am rejecting this response because:
They have only released partial refund. I am still waiting from my credit card company for complete refund.I would like to keep this request open until I receive compete refund.
Regards,
[redacted]

Thank you. The customer has been informed that they were approved $250 towards the claim. In order to proceed the customer will need to submit a paid invoice to [redacted] so that a reimbursement form can be sent to the customer.

Please see enclosed signed warranty contract. This customer was approved for $150 towards the repairs of their heating system. The customer was informed that maintenance records were requested for review for an additional allowance. The customer stated that they do not have records and refused the...

$150 approval. The customer requested to cancel their contract. The customers contract was cancelled per section 13.2 of their signed warranty agreement. Their refund check is currently being processed. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:  The person who I originally spoke with DID say my refund would be around $300  They probably looked at the amount paid $748 and divided it by 24 months = $31.17/month.  There were 12 months left on the contract so if you multiplied $31.17 x 12 = $374.04 less the $75 fee for early termination = $299.04.  However, 8 months of the contract were free with a two year agreement I'm sure after they recognized their mistake, they would not admit to telling me that on the phone and would not pay the refund as promised.  Since I did have 12 months remaining on the contract, there would be no reason to cancel for a $7 refund.Again I'm asking the company to either honor the amount they originally informed me I would receive, reinstate the contract for another 12 months or pay the amount outlined below.  Since the contract was for 32 months total, cancelling it should have resulted in a refund of $205.50 ($748/32 = $23.375/month x 12 = $280.50 - $75 = $205.50).
Regards,
[redacted]

The customer had already cashed their initial refund check as originally attached. They have accepted all the refund terms upon receipt and cashing the check. The customer was approved the waiving of the cancellation fee after they had cashed that check which is currently being issued to the customer. No additional funds will be approved after that.