Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:RUST the word was never discussed or mentioned.  I had a pool pump that stopped functioning, Select choose the company at my expense of a deductible and then several days later Select authorized the replacement of the pump at an additional cost of over $400. It was after that they offered me $100 reimbursement if I signed a Reimbursement agreement which I will email to you separately. If I had known I was going to be taken advantage like this, I would not have paid the additional cost to cover my pool warranty and I would have shopped around for a better price on replacing the pool.  If this is the way Select is going to conduct their business, I should look into canceling my policy and get reimbursement and select a more reputable warranty company.

We have called this customer every day since the company went unresolved.  We have not heard back. Please see below the check has been cashed.

We have removed the customers information from our database.

The cusotmer currently has a dispute case open with their credit card company (case [redacted])

A technician has been hired for the customers claim. The contractor information is below. They should be contacting the customer shortly to schedule an appointment. [redacted]###-###-####

Select Home Warranty has mailed the customer their refund check

The customer was refunded as per the Terms of Agreement that the customer signed, initialed and signed and sent back stating that they agree to the set terms.Charged 3 Months @ $57.5 per Month = $172.48; Add Cancellation Fee of $75 = $247.48 Subtracted from original payment of $1469.97;Totals a Refund of $1222.49. The customer has received the amount of 489.00 on 2/12/2016, we have refunded an additional amount of 733.49 for the complete total of 1222.49See Below:13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

This customer canceled the policy back in September of 2015 and has been mailed refund check according to the terms of the policy.

We made a few attempts to reach the customer, they have not responded. For help with this issue they may call Mr [redacted]

The customer has been issued a full refund. They should be able to view their refund on their credit card statement within the next 2-3 business days.

On January 09, 2015 Select Home Warranty spoke with the customer regarding the matter of the Sump Pump coverage.The customer agreed to be refunded for his sump pump coverage, as well as a refund for the service call fee that we will review, once the invoice is received.

We spoke to the customer and sent her a reimbursement form for $05

Complaint: [redacted]
I am rejecting this response because:The reason I spend $400 a year is to make sure there will be a tech fix my house appliances when...

needed.  Select provide me a phone number and when I call the plumber they assign to me told me they don't have contract woth select.  And let me wait for another 2 days and I have to find my own contractor.  I think I have been waisted my $400 with no services.
Regards,
[redacted]

The customer placed a claim for the HVAC unit, stating that the unit is "leaking cooling fluid" as stated by the customer.The customer was advised that "LEAKS" are not covered, if the customer would have stated the unit was not cooling that would be different that stating there is a "leak"We advised the customer that "charging the unit with freon" is part of the optional coverage, but, "cooling fluid leaking" is not.Select Home Warranty advised the customer that they they may have a local technician go out to the home and professionally diagnose the unit and inform us of the findings.We are unable to send a technician to the customer's home due to the fact that we do not cover "leaks", again the optional FREON coverage is for "charging the unit with freon"If the cusotmer is still unclear of the difference of leaks and charging, we would be more than happy to explain it at our customer service center, if the cusotmer would like to recant the diagnosis theymade of the unit "leaking cooling fluid" they may call us as well.

We have removed this customer from all call lists and email correspondence. They should no longer be receiving any information from us.

Complaint: [redacted]
I am rejecting this response because:
I did call the contractor on Tuesday, Wednesday, and Thursday as well on Friday before he fi ally responded and each time I called select home warranty they said this is the only contractor for this area and I may have to wait a week or longer if they needed to find another contractor
Regards,
[redacted]

The customer never agreed to the $150 reimbursement. They refused that offer and requested to cancel their contract. No additional funds are due at this time.

The customer was advised the issue was not solely rust onthe unit, but, the fact that the unit needed to be replaced in 2013, thetechnician the customer had service their unit, stated that there was a rustedEvaporator Coil in December 2013, and the unit also has rust and mold. The technicianalso wrote a quote for a new unit as the unit needed to be replaced in 2013.Select Home Warranty is designed to cover issues that occur afterthe policy is purchased not issues that customers are already aware of.  The customer should have had the unitreplaced between 2013 -2014 when the maintenance report stated that theEvaporator Coil was diagnosed as having rust.Select Home Warranty will only offer the customer a courtesypayment of 100.00 due to the fact that the customer was aware that the unit wasalready in need of replacement prior to purchasing the warranty.The customer also has an open complaint with the Departmentof Consumer Affairs, pleas acknowledge the attached letter of response fromSelect Home Warranty.

Complaint: [redacted]
I am rejecting this response because:The company is a home warranty and refused to send a service person told me to replace. I found the best replacement price to be $333.94...

and I supplied this to Select. They reviewed and still came back with $95.00, This was the most basic unit downgrade not upgrade. I feel they owe 333.94-45.00 deductible.
Regards,
[redacted]