Select Home Warranty

Select Home Warranty mailed a check in the amount of 400.00 to the customer on 09/01/2015

I am rejecting this...

response because: I WILL ACCEPT THE REFUND FOR THE AMOUNT THAT YOU SAID YOU SENDING FOR $955.01 BUT I WOULD LIKE AN ADDITIONAL REFUND OF $461.50 FOR MY LAST TWO CLAIMS, THE FIRST ONE WAS $346.50 WHICH YOU ONLY PAID $75.00 AND THE SECOND CLAIM WAS FOR $265.00 WHICH YOU ONLY PAID $75.00 WHICH I HAD COVERAGE ON BOTH CLAIMS BUT WAS DENIED BECAUSE I DIDN'T CALL FIRST. BUT I DID AND STAYED ON HOLD FOR 20 MINUTES WAITING ON A PERSON TO TALK TOO, THE REP STATED THAT THEY WERE BUSY AND HAD OVER 300 CALLS FOR A/C SERVICE THAT WEEKEND, SO WHEN I FOUND SOMEONE TO COME OUT THE NEXT DAY FOR SERVICE I JUMPED ON IT CONSIDERING IT WAS 98 DEGREES IN NEW ORLEANS AND HAD GUEST OVER FOR A FAMILY REUNION, I COULD'NT WAIT FOR DAYS TO HAVE MY A/C WORKED ON, THAT'S NOT RIGHT TO TREAT A CUSTOMER LIKE THAT WHO SPENT $1650.00 FOR A 5 YEAR MAINTENCE PLAN WITH YOU.

We did speak with the customer and have approved a claim reimbursement

[A default letter is provided here which indicates your acceptance of the business's response.  If...

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it has been a week since I spoke with the business and I have not been credited back my money as previously stated by the business. 
Regards,
[redacted]

We have already approved the customer for the policy max for this claim. Please see section 9.1.2 of the terms.  Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any...

system/appliance is up to $150.00.

The customer is being issued a full refund via check that will be mailed out on Thursday, December 10.See Complaint #[redacted]------- repeat Complaint

The Customer submitted a check for  999.98 and we advised the customer of the amount we received form them, including tow dispute fees, as the customer tried to dispute the amount and did not win the case.  Select Home Warranty has taken care of past claims for the cusotmer and have sent technicians to the customers home and have paid out on claims.The cusotmer signed the Terms of Agreement that shows they agree to the cancellation policy, the customer is not entitled to a full refund at this time, per the both dispute cases.

I am rejecting this response because:
I appreciate the correspondence we received 3/19/2015.  In  dealing with Home Select it was our understanding from our phone call with George that we were in fact  authorized to complete the authorized repair by his conversation via the phone.  We complied with the next instructions from home select to provide pictures and and justification for the repair.  We compiled with that as Home Select requested .  Finally we are only requesting to be reimbursed for the work that was already authorized by Home Select.

Complaint: [redacted]
I am rejecting this response because: On 6/16/2017 - Friday Jermell at extension [redacted],  called and said that he was going to approve $500.00 towards my repair, but he had to get confirmation from the technician for the repairs. On 6/20/2017 - Jermell called and said he had spoken with the technician at [redacted] (###-###-####),  and the technician confirmed that there was electrical failure.  So, I called [redacted] and spoke with Jennifer and she informed me that Select did not speak with the technician at all because they are not authorized to speak with the technicians.  Also, while speakin with Jennifer at [redacted] she explained to me that the control board performs as a battery or as SIM card in a cell phone, so it would not cause electrical failure.  Also, an electrical failure in any home would cause the breaker box to trip off acting as a surge protector for all outlets.  This did not happen.
Regards,
[redacted]

The customer is not eligible for a full refund as services were rendered to the customer during the warranty term. The customers policy was cancelled per section 13.2 of their warranty. Below is a breakdown of their refund: Charged 3 Months @ $41.67 per Month = $125.00; Add Cancellation Fee of...

$75.00 = $200.00 ; Also Less Claims Paid/Owed of $255.27 ; Subtracted from original payment of $499.99; Totals a Refund of $44.73.The customers refund check has already been mailed out. No additional funds due at this time.

Select Home Warranty has issued a refund for the customer directly back to the credit card.

The customer was refunded 175.00 on 8/15/2015, we can refund the cancellation fee of 75.00 as a courtesy.The policy clearly states that freon is not covered, we are unable to refund a customer in full due tot the fact that they disagree with a non-covered item, after they read and signed the contract..Select Home Warranty sent a tech tot he customers home and they diagnosed the issue, we did fulfill the contractual obligation.

The customer had an a bove ground spa that was not covered. The customer disputed the entire cost of the policy there for they have all the money back. There is no refund or reimbursement due .

Per Edward the customer had cancelled out their policy. Since the customers policy is now cancelled and has been cancelled the reimbursement was no longer valid.

We have tried to reach out to the customer over the last few days but have not heard back. She may call Mr [redacted] at ###-###-#### for help with this issue.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory but I accept and acknowledge that nothing further will be done as it is written in the fine print.  However, I find this company to be manipulative and not providing a full disclosure of details in order to ensure that appliances remain covered under their warranty.  I am so disappointed to be treated in this manner as I am a customer of over 6 years.  I will not be renewing with them ever again.  In the future this company needs to discuss stipulations with their customers to ensure that they know prior to agreeing to the warranty's policy/contract what needs to be done in order to stay current and remain covered as promised through their warranty.   
Regards,
[redacted]

I am rejecting this response because: they are not telling the truth. The breakdown of the refund was discussed after a partial refund was sent to my account.  Joseph Williams did not breakdown shat would be taken out of my refund from the beginning.  Anyways if the contractor had any concerns and did not want yo service us why did he come back and fix the a/c unit when I said I would pay the entire amount  out of my pocket and he and came on July 3 at 4 pm and fixed my unit.  He refused to fix it if select home warranty was sending him because he wouldn't get payment from them  Also he gave us the name of another warranty company to use that were better to use that would cover us better and a honest company not like these rude lying jack as.  No one in know will ever use this sorry as company.  I can call the contractor right now and he will be more than happy to talk to me and if I need him he would come with no problem.  This company needs to be put out of business. They are no good!

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The claim is covered , we have reached out to the customer but have not heard back yet.

We have tried multiple contractors and none work in the area the customer resides in. We have also made many attempts to locate additional technicians who are new to us and they all do not work with warranty companies. The customer refused to hire their own technician. Unfortunately, there is...

nothing more we can do. We have issued the customer a full refund of all premiums paid for the year. We apologize for any inconvenience. The customer should be able to view this refund on their credit card statement within the next 2-3 business days.