Select Home Warranty

Just as any appliance  when you resell it you are not able to get the same amount of money you paid for it when you originally purchased it, plus years of wear and tear as well as the amount of current repairs.If you were to try and sell an appliance from 1997(18/19  yrs old) and then deduct for wear and tear and the amount of repairs needed you would actually owe a person money.

The customers refund check has been mailed out to the property address on file. Please allow an additional several business days as it was a holiday weekend and the mail has been delayed. There is no tracking number available as this was mailed via regular USPS mail. If you do not receive the check my late Monday/Tuesday please let me know right away and I will contact the bank to request a stop payment and have a new check mailed out.

We do require the customer to please provided additional information as we are not showing an active policy with that address in our system

Complaint: [redacted]
I am rejecting this response because:It has been greater than 10 days.  They promised reimbursement a week ago.  They are not honest
Regards,
[redacted]

Select Home Warranty will follow up with the customer to resolve the matter

We did speak with the cus[redacted]er and have approved $150 for the claim.

The customer spoke with one of our Managers on 08/27/2015 and agreed to the amount of 400.00, in which check #[redacted] was mailed on 09/03/2015

Complaint: [redacted]
I am rejecting this response because:I have not received the refund yet.  If deposited into my account, I will accept the resolution.  It may be 7 days or more.
Regards,
[redacted]

We did speak to the customer and they have requested to cancel the policy. We have waived the cancellation fee.

The additional options are available on the website as well as the policy instructs the customer to call if they forgot any additional options.  The customer does not have coverage for this time.

We have notated the customers account accordingly. They will no longer receive calls, texts and emails from us.

We have processed a full refund for the customer. Please allow 14-30 days for the check to arrive.

The customers contract will be cancelled per section 13.2. Unfortunately the customer is not eligible for a full refund as it is past the 30 day period that a customer is eligible for a full refund. As soon as the customers refund check is processed it will be mailed out.

Select Home Warranty is mailed out the customers reimbursement check, we do see that the customer did call in on 09/09/2015 to check on the status.We do apologize for the delay in this matter, we will make sure the customer gets the payment, it will be mailed Friday, October 9

The customer is not sue a full refund. They has coverage for 8 months and will be refunded according to the terms.

The customers refund check was originally mailed out on 6/26/17 check #[redacted]. Our office was notified on 9/21/17 that the customer did not receive their refund check. A stop payment has already been issued on the old check and a new check is being mailed out the customer. Please confirm where you...

would like this check to be mailed otherwise it will be re-mailed to the property address on file.

Someone from our office spoke with the customer yesterday. They have been sent a reimbursement form which was signed by the customer yesterday. The customer will be reimbursed towards their A/C claim. A check is currently being processed.

The customer disputed the charges with their bank. At this point in time we will need to wait for the banks determination in order to proceed accordingly.

The customer is not eligible for a full refund as refunds are issued within the first 30 days of purchase. The customer purchased their warranty in February 2017 and is only eligible for a pro-rated refund per section 13.2. If the customer wishes to proceed with cancelling their contract please...

confirm so that we can process their request accordingly.

Complaint: [redacted]
I am rejecting this response because:I told you to refund the entire amount or keep the policy active. You refunded $258 +/-.
Regards,
[redacted]