Select Home Warranty

The customer was not able to provide us with three years maintenance records and therefore is only approved for the $150 allowance on their claim. If the customer can provide us with three years maintenance records we can review for an additional allowance on their claim.

We have canceled the customer policy and waived the cancellation fee.

We spoke with customer and have approved a full refund back to the credit card. Please allow 3-5 days to show up to the card.

Select Home Warranty spoke with the cusotmer on 2/2/2015 and advised that we will process their cancellation for 5 properties, the customer must allow us time to calculate the refund for each property.

Yes, I did actually receive my check finally.  I was told by the Post Office that my forwarding order expired in December, however they did forward my check to my new address.  Thank you for your follow-up.

I am rejecting this response because: I am dissatisfied with the service the warranty is falsely advertised and customer service is poor. They do not try and accommodate their customers. I would like my warranty to be cancelled and I want refunded for the full price of the service as well as the service call.

Tell us why here...Select Home Warranty specifically outlines issues that are not covered such as water leaks, we advised the customer as per the Terms of Agreement they signed and initialed and sent back to us, they agree to those terms.See Below:6.3.6. Air Conditioning (Central). This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacity. This Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zone systems or portable air conditioning units. This Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.If the customer did not agree to those terms they could have canceled th policy within the first 30 days of the grace period for a full refund.At this time the customer is not entitled to a full refund for an issue clearly outlined in what is not covered not receive a full refund when they clearly agreed to keep the warranty after the first 30 days.

Select Home Warranty has reached out to the customer and working to resolve the matter to the customers satisfaction

We have called a few times and was not able to reach the customer . We were not able to leave a voice mail either. We have emailed the customer in order for them to call in for help with the request. They may call Mr [redacted] at ###-###-#### mon-fri 9-6 est.

The whole system needs to be change not the sensor.Upgrading happens when someone doesn't like the system because its either old or outdated, my system is just NOT fixable so I am not asking for an upgrade I wanted to have my system fixed.There is a difference between an upgrade and a broken system that can't be fixed, especially if prohibited by law to be fixed.

The customers contract was already cancelled as requested and their refund check was already mailed out on 9/14/17 check #[redacted]. No additional funds due at this time.

The customer has requested a refund and they have been adamant about the cancellation of the policy, the refund is currently being processed as per the customers' requests.The cusotmer should see the refund in about 7 -10 business days.

Complaint: [redacted]
I am rejecting this response because: I was sent a form finally on the fifth of October.  I notified the company I wanted to look it over after speaking with a Mr. [redacted] and got a response it...

was ok..  Then my heater went out on the seventh of October.  I notified the company and still have been waiting for a response from the company and its Monday the tenth.  While speaking to Mr. [redacted] I explained I care for my mother who has Alzheimer's and can't afford her to get ill.  I am assuming in the end I will be looking for a contractor myself again.  I really want to please get out of this contract and no longer have anything to do with them. I request the amount I asked for seven hundred and seventy five dollars a fraction of the nine hundred and seventy dollars paid in December 2015. I've only had them for ten months.  I feel it is well over fair for the remaining time. They have sent unprofessional workers in the past.  I had to wait two weeks for an electrician , end result had to find my own. Now I've been waiting for heater to be fixed without a call or email. I really wish I would not have to deal with them.  It is cold today and had to purchase a little heater for my mother and confine her to one room.  I pray the rest of the days get warmer. I am beyond disappointed.
Regards,
[redacted]

Select Home Warranty can understand Miss Russels’ frustration with the matter with the refrigerator, and we apologize for any inconvenience.We did send a technician out to look at the fridge and multiple parts were replaced a defrost heater, high limit thermostat, and thermostat,which is...

standard procedure for this type of issue.Unfortunately, the technician we sent out went on vacation, we then secured another contractor but he had no immediate availability.We suggested to Miss [redacted] at this time it would be better to secure her own technician to expedite the process due to many contractors having been alreadybooked for the weekend.Miss [redacted] waited for Select Home Warranty to secure another contractor in the area, and he went out the same day. The technician agreed thatthe original parts that were replaced, needed to be.  The technician then stated a Main Board needed to be replaced, we ordered the part and had it shipped directly to thetechnician.  A few days later the technician went back out and he stated that the needed an evaporative fan motor after installing the main board.Select home Warranty does understand that Miss [redacted] is looking for a replacement for the refrigerator, unfortunately we have made allthe repairs that the warranty covers.Select Home Warranty did honor its contractual obligation in repairing the refrigerator, however the appliance still needs repairs done andMiss [redacted] has reached the maximum amount that we can pay on the repairs.  We have paid out 485.00 intotal and advised Miss [redacted] that she still had $15.00 left toward any additionalrepairs.See Below:10. Select’s Liability10.1 For appliances,plumbing and electrical (non-heating or cooling) in the first three months a$150       repair/replacement allowancewill be paid to the customer. This repair/replacement allowance will increaseto $500 after the first three months of coverage.

The customer purchased their policy on 1/14/16. The policy was a 1 year policy term with 2 months free. The customer filed a claim in April 2017 when their policy expired March of 2017. The customer added 30 days +5 days in addition to the 1 year 2 months which is incorrect. If a customer purchased...

a policy there is a 35 waiting day period in order to files claims that does not mean that there policy is effective an additional 35 days. The policy must be active for a full 35 days before a claim was to be filed. Since the customers contract was purchased in January that is when the policy period begins (regardless of its waiting period), therefore expiring/lapsing in March 2017. The customer was advised of this information on several different occasions and was informed that he would need to purchase a new policy.

The customer is not eligible for the amount they are asking for. They were approved for the policy limit for the claim they made. They have since requested to cancel. We have already refunded them according got the policy cancellation terms and have waived the $75 cancellation  fee.  We...

have gone above the policy agreement for the customer.

The customer is not eligible for a full refund. The customer had 17 months of coverage with us and claims were paid out on this policy. They have requested to cancel and have been refunded according to the policy terms. Please see section 13.2 of the terms.  13.2. Cancellation by You. You...

may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

We went ahead and issued a full refund to the customer. The refund was issued directly to the customers credit card. They should be able to view the refund on their credit card statement within the next few business days. No additional funds due at this time.

The customer was contacted and offered an amount of 95.00 towards the repair/replacement of the microwave, being that the unit is from 2006.Select Home Warranty would have been more than happy to have resolved the matter if the customer would have called and advised us that they were unhappy with...

the service.The customer will be refunded per the policy's Terms of Agreement.

The customers check has already been mailed out check #[redacted]. They should be receiving it any day now.