Select Home Warranty

I am rejecting this response because: was told this was done before I filed my complaint. Person telling me he was in management and had reviewed call when I questioned him on contents of call I realized he could not have listened to call.

Complaint: [redacted]
I am rejecting this response because: a septic system has airaror pump sump pump electrical controller they should say up front that it is partial coverage false advertising salesman    Said    it covered all parts of system
Regards,
[redacted]

Select Home Warranty sent a technician to the customers’home for the issue with a leak in the ceiling.Our technician found that there was a thread leaking in thepipe, he sealed it with tape as a temporary fix. The technician stated that thesheetrock would have to be removed and there may additional...

work on the pipesthat would be needed.  The customer calledthe next day and stated there was not water in the home, the technician stated thathad been there for almost 8 hours the previous day and there is extensive workthat needs to be done.The technician wen back out on 07/02/2015, and stated thatthe pipe is rusted our and the pipes are running through he studs, he would haveto cut through the studs just to get tot the part that is leaking.We advise the customer that we are unable to cover the issueas the cause of the damage is rust, and unfortunately our policy does not coverrusted pipes.See Below:9.1.2. This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or appliance. Youare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such items. Select reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $150.00. For example: heating and a/c systems requireperiodic cleaning and/ replacement of filters and cleaning of evaporator andcondenser coils. Water heaters require periodic flushing. This policy coversmechanical breakdowns, it does not cover shelves, door handles, doors, hinges,knobs and buttons, door seals, displays, latches, timers, leveling equipment,clogged drains or lines, cosmetic issues, gaskets, leak searches, lights,noise, refrigerants, valves, dispensers, installation, electrical failures.Select Home Warranty hasfilled it contractual obligation in covering the claim, per the Terms ofAgreement.

I am rejecting this response because: I was told and signed contract that I would receive a full refund if not satisfied. They also advertised a 100% full guarantee to return all my money if not satisfied with their company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customers cancellation request is currently being processed. The customer is not eligible for a full refund as refunds are issued within the first 30 days of purchase. The customer purchased their contract in July and requested to cancel their contract in October which is past the 30 days. As...

soon as the customers refund check is issued it will be mailed out. No additional funds due at this time.

I am rejecting this response because: As of July 18, 2015 no refund has been received.

Complaint: [redacted]
I am rejecting this response because:
It offers no clear resolution at this time.  I am gathering and sending service records.  However, it is unclear if we will find a positive solution.  "we did speak to...

him" is not a solution.  I was contacted today, only after and seemingly because I contacted Revdex.com (Revdex.com complaint was referenced).  The email and customer service I got on 7/23 and 7/24 are ask bad as this response. 
Regards,
[redacted]

Select Home Warranty has been in contact with the customer an resolved the matter.

Complaint: [redacted]
I am rejecting this response because: I will be calling the Florida Atty general on select home warranty. They are crooks, Eli promised me $65.00 over the phone when I called to complain about paying for this warranty and both things were denied. He said all I would get was $65.00 and now we get $8.00….BEYOND PATHETIC…..THEY ARE STEALING $$$ FROM HARDWORKING PEOPLE. NOT SURE HOW THIS COMPANY GETS AWAY WITH THIS HORRIBLE CROOK LIKE ACTIONS. I WILL NEVER EVER REFER THIS COMPANY TO ANYONE. THEY COULDVE EARNED A GOOD REVIEW OF ME IF THEY WOULDVE AT LEAST FOLLOWED THROUGH WITH THEIR  PROMISES OF SENDING US OUR $65.00 BACK. INTERESTING HOW THEY DON’T HAVE A TAPE OF MY CONVERSATION WITH THE MANAGER ELI FROM CANCELLATION DEPARTMENT….I BELEIVE IN KARMA. 
Regards,
[redacted]

This customer was a monthly paying customer and they cancelled back in may. There was no refund due, however we refunded them back the last month of coverage as a good will.

I am rejecting this response because:
I have been told that I cannot cancel my contract.Your story changes.  1) We'll send someone out, even though I told them when it broke.  For my protection, I don't tell people when I'm out of town, so I waited to call until after Thanksgiving because I was gone.2) A person came out, I spent $45 on his service call. He never came back or called, and you even tried to contact him with no luck.3) Let us find someone else for you, and you assigned the call to many people, all of whom either didn't service my area or brand.3) Find my own service company, we'll reimburse you.4) We can't cover the full amount of the claim because the claim was made less than 3 months into the contract. (It was more than 3 months).5) Now we can't cover it because the claim was submitted more than 3 days from when it was broken.If they are truly worried about the issue becoming worse, or breaking more (this was told to me on the phone) by my waiting for more than 3 days - why do they take so long to assign an able repair person?  Wait, they never did assign anyone capable of doing the job, I was on my own. They lie.  They snake their way through their ambiguous contracts to weasle out of paying for anything.  If they weren't going to cover it, they should have said so from the beginning.  I no longer want anything to do with this company.  I want to cancel my contract with them and receive a refund.

We did speak to the customer and have processed a reimbursement for the claim.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

A new contractor has been assigned to the customers claim. They should be calling the customer shortly to schedule an appointment. Below is their contact information: [redacted]###-###-####

The customer placed a claim for and ac that turned out to be freon leak. The policy does these types of issues. We did try to contact the customer however they are demanding $4800 and they hung up on us.

I am rejecting this response because:
The reason for repairs / water heater replacement was caused by neither leak nor fire - please see the attached corrected invoice from [redacted]. The cause of water heater malfunction is the one which is covered by "6.2.7. Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater."  of "Terms and Conditions" (https://selecthomewarranty.com/termsconditions#back) .

Select Home Warranty would like to apologize for any misunderstanding with the customer, we will have one our Managers get in contact with him to try and resolve this matter.

Complaint: [redacted]
I am rejecting this response because:
their is a $500 limit in their contract   their lying  and stealing money from their costumers  10.1 is their contract says $500 is limit on ac    tell them to read it   I copy and paste the agreement  this is 10.1  and after 3 months goes to $2000The following guidelines will be implemented to provide a repair/replacement allowance. For heating or coolingequipment (hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer.
Regards,
[redacted]

The customer spoke with Mr. [redacted] on 11/7/17 and the customer was informed that we can have a technician sent out for diagnosis. The customer refused and requested to cancel their agreement. The customers contract has already been cancelled and a refund for their October 18th installment has...

already been refunded. The customers account is cancelled. No additional funds due at this time.