Select Home Warranty

Complaint: [redacted] I am rejecting this response because:I have reached out to Mr [redacted] as directed in the business response I have called multiple times each day and left a voice message each day - messages total Mr [redacted] has not returned my phone calls to the number I have been leaving on my voicemails He has called my husband's cell phone twice, but my husband is a surgeon and cannot pick up calls during the day as he is in the operating room I have stated this in my voicemails to please call me at my number (###-###-####), but have not received a call Regards, [redacted] ***

The customer has already been sent a refund check according to the policy termsHere is the breakdownUsed Months @ $per Month = $458.33; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $699.99; Totals a Refund of $This has been calculated according to the termsPlease see cancellation policy Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty

Complaint: [redacted] I am rejecting this response because: I had a premium policy that was full coverage for repair or replacement for everything in the house except the washer and dryer They did neither repair nor replace the air conditioner but instead offered me $and then uped it to $to get me to stop calling They are a warranty company as such they repair or replace the insured items This is not my first warranty and other companies have replaced or repaired items that have stopped working in previous homes I have owned This company is not reliable nor honest Their sales person assured me that my policy covered everything in the house and it would be replaced or repaired We talked a long time regarding just what was covered After extensive conversation I agreed in good faith to purchase this warranty But once I had a claim, they no longer seemed to want to repair or replace anything Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Totally bogus advertisement and Completely UNFAIR!!! Good Luck with your company Sir/Ma'am!!! Regards, [redacted]

The customer spoke with one of our Managers on 09/16/at 5:pm and the customer stated that they did not want to cancel their policy, we agreed

Please refer to section of your warranty: Air Conditioning (Central)This Agreement covers the primary floor air conditioning unit of the covered homeThis Agreement covers the following air conditioning components: (i) Condensor Fan motors; (ii) compressors; (iii) condensers; and (iv)thermostats (v)Capacitors (vi)relays (vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) Start Assist (xiii) defrost boards (xiv) Blower motors Excluded: window, wall,portable air conditioning unitsThis Agreement does not cover (i)Freon; (ii) geothermal systems;(iii) air filtration systems; (iv) humidifiers; (v) condensation leaks; (vi) mismatched systems;(vii) freon leaks;(viii)damage caused by freon leak.It specifically states that freon and freon leaks are not covered in addition to damage caused by the freon leakingThe customers partial claim has already been approved by us for repairs, the remainder of the claim is not coveredNo additional funds due at this time

Tell us why here...Select Home Warranty specifically outlines issues that are not covered such as water leaks, we advised the customer as per the Terms of Agreement they signed and initialed and sent back to us, they agree to those terms.See Below:Air Conditioning (Central)This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacityThis Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.If the customer did not agree to those terms they could have canceled th policy within the first days of the grace period for a full refund.At this time the customer is not entitled to a full refund for an issue clearly outlined in what is not covered not receive a full refund when they clearly agreed to keep the warranty after the first days

I never received the refund promised to me by Select Home WarrantyMy last email to Revdex.com was to keep the complaint open until I received the checkIt has been two weeks since they claimed to have mailed the check

I am rejecting this response because: they were given plenty of time to rectify the situation and they failed to do so In the a/c case I called several times to ask for another technician to look at my a/c ands my requests were unanswered

Someone from our office spoke with the customer on July 13thThe customer was informed that their claim was approved for the parts on the repairLabor/installation is not covered under the customers contractThis claim was already approved for repairs and the customer and the technician were both informed accordinglyIf the customer wishes to proceed with cancelling their contract we will be more than happy to process their request per section of their contract

The customer purchased the policy on 06/30/2015, the first days is a trial period, the customer is allowed to look over the contract and address any issues in the home before the actual warranty starts.The customers first day active on the policy is 07/30/2015, days would be 8/30/2015, days 09/30/2015, and finally the end of the day terms would be 10/30/2015.The customer was still in their first active days of the policy when the claim was filed, the customer is entitled to the maximum allowed at the time of

Unfortunately we were unable to refund the customers credit card directly as the initial charge surpassed our ability to refund directly to their cardA check has been issued and will be mailed out today to the customer

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

The customer has been refunded via check as of 01/21/2016, per their request

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:regarding pool pump: the over all cost of the pump was almost $you originally denied the claimThen I battled with your manager and escalation dept and after much discourse and push back I finally got a "one time" $blanket reimbursementDont act like this was generous on your partIf I hadnt gone to all that trouble I would have gotten nothingIt is still no where close to the entire cost of the pool pumpregarding the a/c...yes the part was covered under manufacturers warranty but why not the labor? My claim was only for the labor costsI was told this warranty covers parts and laborThis one seems so simple and it is not expensive yet you still dont stand by your sales offerings dooping customers into a sense of being protectedThis is why I am pursuing this complaint Regards, [redacted]

The customers check has been mailed out already check #No additional funds due at this time

Select Home Warranty completely understands the customers position, we know there are different types of issues when it comes to clogs in drains or cleanouts The plumber we sent out stated that he thinks it may be roots, he said that there were roots clogging the lineHe stated that the clog was hard to get through, we have already authorized and the customer is aware there is a cap.We Did ask for time to review the claim and see how we could resolve the issue but the customer had already filled the complaint We have a cap that of that has been paid to the technician, the outcome was excessive sludge, hair and grease buildup Even if this matter was covered the customer has reached the cap limit and has only left towards this plumbing claim.The customer is still more than welcome to discuss this with any of our customer service representatives or a Manager as this matter would be resolved a lot quicker, the customer can ,contact us to discuss any options that we are able to offer per the Terms & Conditions of their policy

We did speak to the customer , his policy max on the repair was $however we approved a $repair

We spoke to the customer we have apologized for the negative experience