Select Home Warranty

The customers check was already mailed out on 7/18/check #***This check was mailed out to the property address

We did speak with the customer and explain why the ac problem was not a covered issueWe will waive and cancellation fees and refund her last months payment

Complaint: [redacted] I am rejecting this response because: Ive wasted enough time money and energy on this issue alreadyEverytime I call SHW, I get the run around or a bad sales pitchWhen I made the final call to them last year I was told it would be no problem to get a refund for the remaining months Yet here we are Regards, [redacted]

I am rejecting this response because: I claimed on 2/13/and “Select” secured *** Mechanical for repair Requested “Select” couple of time to find some technician ASAP, because it was one of the coldest time the year (~F); severeweather alert was announced and toddlers were staying with us [redacted] is miles away from my home and they hold out of star customer ratingI could easily find minimum repair company withstar rating within miles zone from my home [redacted] appeared on 2/15/at around 3:pm after calling them multiple times( just after hours of heating outage) Technician found some defective parts, and wanted to get approval from “select” before start his job I requested him to talk to “Select” that time, but unfortunately “Select” approval department was close on Sunday (2/15/2015) Next morning (2/16/2015) I called directly to the technician but he refused to do anything because “Select” wanted moreinformation what “Select” already mentioned in their report.When I took the “Select” home insurance their sales department didn't mention that I need to hire people to maintain all the equipmentwhich they will cover for repairThough we take care of our appliances regularly and [redacted] technician clearly told SELECT that was not a maintenanceissueActually it was SELECT’s excuse to by-pass our claim I had warranty with “Old republic” and they fixed my issues without asking for maintenance recordIT WAS MY MISTAKE TO BELIEVE “SELECT” SALES PERSON AND TAKE THEIR SERVICE Also “Select” suggested me to find someone to take a picture of the heating equipment which is on the crawl space (outside temperature was roughly F and ICE everywhere- not snow) If picture was so important, they should let the technician know before sending them to customer’s houseActually Select works with some under graded 3rd party whom they cannot even trustIf itwas a local company, they might come back in the morning to take pic and wait for SELECT’s response, But this [redacted] guy who came from miles away to look at the issue, refused to come back again for talking pic and again for fixing it I was in the office, and my wife was taking care of toddlers along with one years old sick boy at home“Select” suggested at around 1:pm to me (when I called them to make the process faster, becausemy family was completely broke by that time) to send my wife at crawl space to take pictures of the equipment which she had no idea about At that time “Select” confirmed, based onthose pictures “Select” review board would make a decision for the next steps or they would REIMBURSE maximum of $for the repairI requested the claim department to shoot an email with their verdict which they promised but never sent I learned again about “Select”’s business policyThey did the same thing when I requested them to fix garage doorI paid the full amount to the technician and sent the receipt to “Select” “Select” didn't pay me as they promised that time Another big snow storm was about to start from the same evening (2/16/2015)NC people started panicking, and national weatheradvisory was declared everywhere (my office also was closed at 4:pm for safety) As a responsible man I made a quick decision (took roughly Hrs) to call that low graded technician (***) again to fix the issueBecause there was no time to call another technicianHe fixed the issueat around 10:00pmI SAVED my family from the F home temperature roughly after HrsDue to the horrible weather when people were stuck at home (office, school, restaurant everything were closed)thanks to my wife for cooking for us at that temperatureGood news is that, all members of my family survived though there were sick for few days.As a responsible person it’s my duty to let all people to know about “Select”’s FRAUD and RUTHLESS business policyThey don’t care about their customer, come up with some SHAMELESS response with INCOMPLETEINFORMATION Hope “Select” will not dare to give any response, because I have recorder the conversation between me and the claim department agent, and made him aware of thatSince I can’t expect email copyof what they promise, I had to end up recording our conversation to keep the record ALSO, I requested “Select” to cancel my service on the same date (2/16/2015), but still didn't get any update (after weeks).As per their claim department I was supposed to get a call within 2-business day (2/18-2/19) from their cancellation departmentI will never stop spreading against Select”’s FRAUD business policyThanks to Revdex.com, and I am expecting their help to give me and others a proper justice

Please see attached customers contract. It clearly stated that the customer will be charged $199.99 in two installments. Please carefully read the second line after payment of $199.99 it shows payment schedule and then a number 2 which indicates it will be billed into two installments. In addition... above all that it states the rate of $399.98 which is the premium total this customer is supposed to pay. In addition, on the same date the customer purchased their contract they ended up paying their entire balance in full. Enclosed is a copy of that transaction for review.This customers premium was never $199.99. We do not sell warranty contracts for that rate. This customer is not owed any funds as they paid the premium owed to Select at the time the warranty contract was purchased. No additional funds due at this time.

Please refer to section of the customers contract:Select will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiencyThe following guidelines will be implemented to provide a repair/replacement allowanceFor heating or cooling equipment (hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor appliances, plumbing and electrical(non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor additional coverage options in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageIn the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limitsIf Freon coverage is selected as an option the limit is $for the first months of coverage and $for the remainder of the contract.Furthermore you agree that during the first days of coverage, no coverage will be provided for replacement of entire systems or appliances of Evaporator Coils, condenser coilsCompressors, control boards, motors of any kind We went ahead and increased the customers allowance from $to $That is the maximum allowance allowedPlease advise if you accept the new amount so that the reimbursement form can be revised and re-sent to you

The technician already went out and the repairs have been approved

we did speak with the customer and have sent him out the reimbursement form

Both charges have been put back to the customers credit cardplease give it a few more days to post

Customer purchased policy on 04/17/2014, the policy iseffective days after the initial purchase date.Select Home Warranty set the customer up with paymentinstallments, it was agreed that the amount of would be paid in fourpayments of 137.50, starting 4/17/2014.We charged the customer on 04/17/2014, 05/17/2014, and06/17/2014, when we tried to charge the last installment on 7/17/thecredit card came up declined, we emailed the customer to inform of the matter.The customer called in on 7/31/and update the creditcard information, we tried to charge the card again for the last installmentand it came back declined The customerwas sent a courtesy email, to discuss the matter with the credit card.On 10/29/the customer emailed a request for a claim onthe Garage Door Opener, we sent an email to the customer stating that we neededto speak with her.On 10/30/the customer called in and we explained thatif the policy is not paid by the agreed upon installment plan the policy willlapse The customer requested to cancelcontract at that time, the customer was refunded per the contract Terms &ConditionsSee Below:Cancellation by You.You may cancel this Agreement within thirty (30) days from the Order Date ofthis Agreement, as set forth on the schedule page accompanying this Agreement.In the event you cancel within the thirty (30) day period, the You shall be entitledto a full refund if and only if, no service has been provided under thecontractAfter the thirtieth day, you may receive a refund pro-rated at thenon-discounted annual plan costA $cancellation fee will be charged and anyservice costs incurred by Select Home WarrantyThe customer was refunded for months and we charged for 5months starting from the date ofpurchase.The customer was charged months at the non-discounted rateof 42.00/month(210.00) + Cancellation Fee(75.00) – 412.50(amount customer paid)leaving a balance of to be refunded to the customerSelect HomeWarranty did inform the customer of this amount and the cancellation policy& procedures, the customer was credited in the amount of directly totheir credit card on 11/3/

I am rejecting this response because: Again the first time I try to make a claim, they can not provide the service that I paid for They also were unwilling to return my calls as they stated I would not have cancelled my policy if they were able to provide the service that was contained in the contract that I signed They claim I was covered for months but that is only because I did not need any service The first attempt that I made to secure there services showed their inability to provide those services

We did speak to the customer and updated the information

We did send the reimbursement agreement to the email address on file a few timesWe have not received it signed and returnedWe will however get the check right awayWe are still within the day turnaround time for reimbursements

Complaint: [redacted] I am rejecting this response because: My request for a refund for the remaining policy term, does not excuse the fact that the company denied a valid claim for repairsI still had to pay the ENTIRE cost to replace my AC unit, without ANY compensation from Select Home Warranty, despite work estimate from their chosen contractor stating repairs were need that were covered in contractIronically the contractor Select Home Warranty chose, actually warned me that Select Home Warranty would deny the claim and not payThe exact phrase was "good luck getting them to pay for anything" I feel they offer a product, then find any excuse to deny reimbursement Regards, [redacted]

We have already replaced the customers thermostat according to the policy termsWe are not responsible for matching specific features

Select Home Warranty has refunded the customer the amount of directly back to their card

Hot water heaters that completely fail and leak are not covered select selects what they cover after salespeople sell everything being covered classic bait and switchYou think you are covered and then the fine print allows them to avoid responsibilityI don't expect them to change their party line that leaks aren't covered just warn any contemplating a home warranty company to select another oneThey should be sued for bad faithThey violate the spirit of their agreement with clever rhetoricI had american home shield that covered everything and was talked into select which is slow to act ,10days, but never covers anyway put your premium in the bank you can cover your own repairs hopefully we can use the electronic media to warn the unwaryOf their sharp business tactics thanks for your help and selectAnother one

The customer was advised when he requested to cancel the policy that he will only be receiving the 2nd installment of $The customer was informed of this when he requested to cancel his contractA refund for the $installment has been issuedThe customer should be able to see that refund on his credit card statement within the next 2-business days

Complaint: [redacted] I am rejecting this response because: I never requested to cancel my policyI received an email stating my policy had been cancelled and requested that invontact them concerning my refund.I spoke with manager and they stated that I had to reactivate the policy and send years of maintenance records and they will review them and a new claim will need to be opened Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it was never about the Freon, as I had offered to pay for it, it was about the fact that for a full week I was provided wrong phone numbers to contactContacts that were not accepting assignments from Select Warrantythat alone speaks volumesAnd even after I offered my credit card to pay the technician, he walked away offering to come back on MondayThis was Friday evening and this is Phoenix Arizona, kids in the home and days without air conditioningI'm glad to announce I contacted my own AC people on Saturday and all was back running by Monday at noonI received an email announcing a refund I assume in full as I'm now out the $call Thanks I will accept that Regards, [redacted] ***