Select Home Warranty

The check has been mailed to Lawyers Title Co for the remainder of the balance of the refund

Select Home Warranty would like to apologize to the customerfor any misunderstanding regarding his plumbing coverage.Our warranty covers repairs to the plumbing system thataffect the use of water in the home that a customer cannot repair themselves.On our website under plans it clearly states:Please take advantage of the Optional CoverageBelow:· Pool· Central Vacuum· Second Refrigerator· Sump Pump· Well Pump· Roof Leak· Stand Alone Freezer· Lawn Sprinkler System· Septic System· Ice Maker (InRefrigerator)· LightingFixtures/Plumbing Fixtures· Additional ACUnit(each)· AdditionalHeat/Furnace(each)· Additional WaterHeater(each)· Spa I have also enclosed a copy of the customers contract whichstates on the first page that there is optional coverage available for plumbingfixtures and that the customer has not selected any optional coverage

We did speak with the customer and we have already approved her for the policy maximumWe are in touch with the customer to try to help them a little more with this claim

Complaint: [redacted] I am rejecting this response because we have not received a reimbursement form in the full amount of the garage door openerWe have only received a form for the amount of $Therefore, the complaint is not resolvedThe garage door opener is covered under Select Home Warranty is continuing to honor their own contract Regards, [redacted]

The $refund check to the customer is being printed today and will go out ASAP

The customer has been informed that they were approved for $towards the replacement or repair of the unitPlease refer to section of the warranty: (iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;As requested by the customer we will proceed with cancelling their contract per section of their warranty

This not scandalousThe refund policy is clearWhen the contract is canceled the customer pays the non discounted rateThis is what we have doneWe are willing to waive the $cancellation fee

Complaint: [redacted] I am rejecting this response because: I continue having unresolved issues regarding my clothes washer. Vi canno pay anymore up front monies to repair companies. Initial problem with washer .. The tub was... leaning towards back after what I thought was screw dropping turned out to be hard plastic breaking around tub , agitation was not working. No Wash cycle. Lifter was repl .,now it appears the suspension is worn and the tub ring also needs replacing. No one returns my calls I'm sick exhausted overwhelmed. I need my reimbursement of 162.41 and to finish repair quoted At 251.04. I do not have funds myself. Need SHW to issue check to Steifle's Appliance co for this repair Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Item fully checked and refurbished within last three years Regards, [redacted] ***

We have confirmed with the technician that when he went out to the house the side of the stove was broken and it was missing screws and the burners were out of placeAs part of the erms issues like this are not covered under the terms.please see sectionof the terms This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceWe have already approved other claims for the customer that were covered under the termsWe have offered to waive the cancellation fee for the customer if they wish to cancel.We have gone above the terms for the customer

The customer is unfortunately not eligible for a full refundWe did however, waive the customers cancellation fee, refunded him for the additional coverage purchased on 9/and we refunded their monthly installment from the 9/chargeCustomers account has been cancelled as requestedNo additional funds due at this time

I am not giving them any more money so they can have a nice daypay up or go out of business they need to act responsible for all actionsother I will take them to court and wini want a refund so I dont have to deal with these jerks.I will never use them again I learned my lesson on this companyfacebook is a great tool to put them out of business Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

The customer placed an ac claimThe ac issue was not a covered issueWe have already gone above the policy terms and gave the customer a full refundThat is the most we can do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, they have not contacted me today and they said that they would be contacting me todaySelect Home Warranty is not fulfilling their obligations to call us Regards,

The customer is not due a full refundHe has been refunded according to the policy termsThe customer had a claims issue that was not a covered issue and we did offer a good will reimbursementThe customer declined the reimbursement and decided to cancelThey are not due a full refund

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will cause me the least amount of stress and time spent away from my family trying to get a company realize they are absolutely in violation of our contractIf an air conditioner is covered under living areas then outside is a living area as defined by your contractWhen I brought this up I was told, "that's because an air conditioner has components that connect inside." When I pointed out so does our electrical system and therefore should be covered under the same inclusion I was told "it's not the same." How exactly is this different when we have outlets on the inside that are on the same circuit as the outside outlets? This is clearly a company who is trying to avoid their contractual obligationI also don't appreciate the intimidation tactics used by Mr [redacted] when I told him I would be exercising my first amendment right to share what a terrible experience we have had with this companyI was told, "we will bring a lawsuit against you." I'm not sure how a company that can't even properly write a sentence (the response to this complaint was littered with grammatical and spelling errors) can really understand the language of their contract to make the determination about whether outside is covered in "single family dwelling" and "living area of the home." They don't even know what section of the contract defines a single family homeI had to correct different people that it was section not and Mr [redacted] had the audacity to argue with me that it is section He then realized I was correct it was section and offered a very snotty, "sorry."I have never experienced such poor customer service; I had to leave messages for Jarmel and send an email to someone named Kendra before receiving a call back and people I did speak to were rude and constantly interrupted meI hope the $that you're refusing to pay out is worth a loss of future customersWe are planning on moving again in the further and I would NEVER use this company againYou need to do some serious customer service trainingI expect a check in a timely manner Regards, [redacted]

Select Home Warranty would be more than happy to process the refund , it will be per the Terms & Conditions at the pro-rated amount and a cancellation fee will be charged The cancellation department will be in touch with the customer to further discuss the refund amount

The customers reimbursement check will be issued and mailed out this weekNo additional funds due at this time

Complaint: [redacted] I am rejecting this response because: They promised me the $ That was a partial payment for the service that was not completely covered That company can't keep their word at all Regards, [redacted]

Select HOme Warranty has been in touch with the customer on 04/14/and sent the customer a reimbursement agreement for 150.00, as soon as it is returned, Select Home Warranty will expedite the payment process