Select Home Warranty

The customers refund check has been mailed out to their property address check #***They should be receiving this check within the next few daysNo additional funds due at this time

Complaint: [redacted] I am rejecting this response because: The guy from SHW just repeated AC not coveredWhen I asked why I was given so many excuses that kept changing he hung up on me Regards, [redacted]

when I did have the policy in effect was when I qualified for the claim and the date it was cancelled followed the time I sent in the claimthe business claims they never received my receipt for the microwave credit however they promised to fix it and did not instead they promised which they are backing out on further I have not received any refunds on my credit card at allthey are lying when they say they returned my money for the policy premiums I have had to go to a pulmonary specialist due to my air conditioner not being functioning the company refused to provide me with a technician to repair the air conditioner system they told me to FIX IT MYSELF , and wait for a possible refundthis company is illegal and scandalous, and should be subject to criminal charges for fraud and embezzlement

Select Home Warranty acknowledges customers’ dispute of multipleA/C unit coverage.On 8/22/customer called in to place claim for A/C on UnitC, we dispatched a technician to the residence and diagnosed the issue, asstated on the invoice the unit was in need of cleaning, and there were cloggedlines The mechanical repair for theunit was to replace a capacitor which we did cover.We spoke to the customer again on 8/26/in regards tomaintenance and cleaning of the unit and that it is outside of the scope ofcoverageCustomer stated at that time he was told by the Salesperson he hadcoverage on all his Air Conditioning Units, we advised we only cover theprimary system and any additional covered would have to be purchasedseparatelyAir Conditioning (Central)ThisAgreement covers the primary floor air conditioning unit of the covered homeonly, provided that the air conditioning unit does not exceed a five (5) toncapacityThis Agreement covers the following air conditioning components: (i) motors;(ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall orportable air conditioning unitsThis Agreement does NOT cover (i) air filters;(ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propaneair condition systems; (vi) air filtration systems; (vii) humidifiers; (viii)registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii)pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks;(xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and(xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.I have attached a copy of the signed agreement which showsthat there is optional coverage for Air Conditioning Units, also the documentshows the optional coverage that the customer has selected and has not addedadditional units.Select Home Warranty did listen to the call between customerand salesperson, there was no mention of any additional unit coverage for AirConditioningWe received an email from the customer on 9/11/and repliedback to give us a call to resolve the matter by listening to the call with oneof Select Home Warranty’s upper management staff A response in form of an email was received fromthe customer on 10/8/stating he does not want to renew, a call was placedto the customer with message to call us to again discuss a resolution.We are more than willing to resolve this matter with thecustomer and make sure all Terms of Agreement are completely clear, and doapologize for any inconvenience in the matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although the form has been received, I am still waiting to be reimbursed Regards, [redacted]

I am rejecting this response because: Improper responsenotified Revdex.com about displaying complaint for viewing the poor business by your company

I am rejecting this response because: My expense was not I will not settle for anything less than what is fair and what is promised to me when I signed up for the serviceIt is a matter of principle, it is a shame that American companies would do this to their customers, where is the honesty?

Select Home Warranty has issued a refund in the form of a check on 09/02/tot he customer

This information is not correct , as part of the terms without years prior maintenance there is a $policy limit on ac claimsSelect cannot be responsible for issues that arise from lack of maintenance

The customer has already been informed that they were approved the maximum allowance of $towards their claimIf the customer wishes to proceed with cancelling their contract, it will be cancelled per section of the warrantyThe customer is not eligible for a full refund as refunds are issued within the first days of purchasePlease confirm if you wish to proceed with cancelling your contract

With regards to claim # [redacted] the customer had just signed the reimbursement form on 11/13/Reimbursement checks are issued and mailed out approximately business days from the date the forms were signedThe customer is not yet scheduled to be reimbursed for this claimAs soon as the check is issued for this claim we will have it mailed out right awayWith regards to claim # [redacted] the claims manager advised that we would normally not reimburse the customer for this particular claim, however, the did approve a reimbursement in the amount of $which is $(service call fee) - $(customers deductible which would have been their responsibility regardless of the technician assigned) =$This is the maximum approved allowanceA reimbursement form has been sent to the customer for signaturePlease electronically sign and submit so that we may have this check submitted for processing as wellNo additional funds due at this time

When a claim is placed the customer gets a claim numberPlease provide this claim number

Complaint: [redacted] I am rejecting this response because: on 1of there contract page they tell you its covered. 2 pages later they say its not covered. can you believe they say if an appliance has ever had a repair... voids there contract, I am 80 years old and have good eye sight there print is so small I needed to go buy magnified glasses. this company is a joke, Regards, ***

Per the diagnosis received from the customers technician [redacted] ***, the unit needs maintenance related repairs & freonBoth of these items are not covered under the customers contractNo additional funds due at this time

The customer purchased the policy 07/23/, they had coverage for an entire year and as per the signed agreement the customer is charged the full non-discounted rate for cancellation

I paid $in premiumI asked for $back for the garage door opening they never sent anythingI asked for a refund which should have been months of premium and the gave me $after I contacted youI feel I still need $

The customer has been refunded via credit card on 1/19/

Complaint: [redacted] I am rejecting this response because:While they have completed my request for a refund, they still owe me a copy of the diagnosis from the contractor I have been getting nothing but the run around from Select Home Warranty They are cheats and will do nothing to assist their customers I would be interested in how many customers they actually helped with a/c issues? It seems to me they do nothing but deny and cheat When I asked the contractor for a copy of the diagnosis not only did they tell me they could not provide it, per Select Home Warranty, that they were instructed by Select Home Warranty NOT to place it in writing Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told by a manager, Mr [redacted] that that they would mail me a check immediately for $as soon as they received a signed release by email, which I sent on 12/4/As expected from the company, I have not received any payment Am I surprised? NO Regards, [redacted] ***

Per the customer emails to Select Home the customer has been refunded an additional for an extra month, the customer found our response satisfactory.-----Original Message-----From: [redacted] Sent: Monday, December 08, 1:AMTo: Select Home WarrantySubject: Re: Pending Refund for Policy Appreciate you getting back I was only reimbursed for months and mypolicy was not active until April Ifyou look at my contract with you it states that my previous policy did notexpire until April When I signed upwith you I told the sales rep that I would pay for the policy then but did notneed it to start until April and he agreed this would be okTherefore, I am still owned one month Can you please look into this? Thanks