Select Home Warranty

The cusotmer is not entitled to a full refund as we were more than willing to cover the claim, we will contact the cusotmer to work out a resolution

Select Home Warranty has not baited not switch the customer, when the customer originally placed their claim we did advise that leaking Hot Water Heaters are not covered, the customer insisted onhaving us send someone out, even though we stated this would be an issue that would more than likely have to be taken care of the customer.Select Home Warranty has been trying to assist the customer in any way that we can, unfortunately we cannot go out side of the scope of the coverage of the warranty

Mr*** is not eligible for the $he is asking forMr*** placed a claim for duct work and was approved for $reimbursement which is the policy max reimbursement in the first months of the policyMr*** called back and requested moreWe already increased the reimbursement to $We
have already gone over the policy max for the customer

The customer will be contacted shortly by a technician for an appointment so that a formal diagnosis can be obtained to make a final determination on the customers dishwasher claim

I am rejecting this response because: I called Select Home Warranty requesting service on my HVAC system on 1/9/As stated in my original complaint, they refuse to honor their contract; they did not send anyone to
my home to repair my HVAC system. I had to call *** *** to repair my system. I communicated with Select Home Warranty for over a month with no positive results, so I choose not to continue to pay them. When I cancelled service with Select Home Warranty on 2/14/this did not cancel the dispute that was submitted on 1/9/2015. Everything happened over a month prior to service cancellation date. I paid another company for service that Select Home Warranty was suppose to take care of according to the contract agreement. If I had continued to pay them monthly without resolving the original problem, eventually I would have paid them the disputed amount. Please request Select Home Warranty to do the right thing and pay the disputed amount
rs

Select Home Warranty has mailed the check to the customer as of 2/12/

The refund check was sent on in addition to that we have waived the $cancellation fee and have credited that back to the customers credit card

Complaint: ***
I am rejecting this response because:
I had a death in the family and have had other obligations Will contact Mr ***
Regards,
*** ***

The customer is not due a refundwe have gone above the policy terms and have refunded the last month payment

Complaint: ***
I am rejecting this response because:they are not pro rating any kind of refund they do not pay the people that do the work they made me call times in days for a technician and still never sent info on it had to call again and ask for it when they told me times it would be in my email within hours
Regards,
*** ***

The customer has been informed that per section the claim has been deniedPer the diagnosis received from the technician they advised that the tank is leakingLeaks are not covered under the customers contractThe customers claim has been denied per section as leaks are not covered
under their agreementNo additional funds due at this time

We have contacted the customer and offered to either mail out a reimbursement check or issue the reimbursement directly onto his credit cardThe customer refused to accept the reimbursement and stated that he will wait to hear back from the Department of Insurance

The customer has disputed all charges to Select Home Warranty with their credit card company

We got in touch with the customerThey wanted a full refund We processed it back the customer credit card

We did reach out to the customer as well at the technicianAn appointment has been set up

When the policy was bought it was emailed to the customer to review and signThe customer signed the policy and sent it backWe give days from signup to review the policy and offer full refund if you don't like the termsWe have already gone above the policy terms by approving a $good willThere is nothing more we can do at this point

We did reach out to the customerThe customer issue is a slab leakThe policy agreement does not cover such issuesPlease see section of the terms "his Agreement does NOT cover the following list of modules, components and parts relating to the plumbing system: (i) tub and shower base pans;
(ii) line leaks/breaks/stoppages caused by freezing, root damage or foreign objects; (iii) line leaks/breaks/stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the main foundation of the covered home; (iv) access to drain or sewer lines from the vent or removal of the water closet; (v), water softeners; (vi) inadequate or excessive water pressure (vii) plumbing components relating to hose bibs (viii) lead drain lines/pipes; (ix)slab leaks (x) tub and shower valves(xi)cartridge(xii)pumps(xiii)jetting." We did offer the customer $towards the claim as a good will reimbursementThey did not want it and hung up.We have gone above the policy terms for the customer

Select Home Warranty did speak with the customer on 2/24/and advised that the check would be mailed the same day An email was sent tot he customer stating that Check # *** for 150.00has been mailed and to allow -business days to receive We do assure the customer the payment
has been sent is on the way to them.Select Home Warranty does acknowledge the fact that the check has been delayed in being sent to the customer and we do apologize for not resolving this matter sooner

We spoke to the customer and processed a reimbursement for the claim

Select Home Warranty mailed the customer the refund check on 03/03/2015, check #***