Select Home Warranty

The customer has disputed all charges to Select Home Warranty with his credit card company

The customer is not owed a full refund.The customer is only eligible for a full refund if they cancel their contract within the first days of coverageSince the customer purchased their contract in they are not eligible for a full refundThe customers contract has been cancelled per
section of the warranty and a refund check has already been issued and mailed outThe customer has already confirmed possession of the refund. No additional funds due

I have notified our IT department and they will be removing the customers information from our systemThey should no longer be receiving calls from us

Complaint: ***
I am rejecting this response because: the company refuses to address my complaint & they have definitely not gone above & beyond anything I have a great credit rating because I always hold up my end of any bargain/contract I enter in to I do not want to continue to go back & forth with these emails to no resolution Select Home Warranty is not going to honor their side & I want it on the Revdex.com record that the company has not honored their contract
Regards,
*** ***

The customer is not due any moneyWe offered to cover her claim in full and she cancelled her policy, Her renewal was already refunded in full

The customer has been previously informed that all our technicians are not available for another 2-weeksThe customer has been offered to secure their own technician and submit a diagnosis but they are refusing to do soWe are still working on finding the customer a technician but it will take
time as previously informedThey can still hire their own technician and submit a diagnosisPlease let us know so how you wish to proceed

We have already refunded the customer according to the cancellation policyWe have explained this to the customer

We have received the reimbursement formA check will be going out in the next week

Complaint: ***
I am rejecting this response because: The representative for Select Warranty (*** ext.**) was only able to discuss a partial refund regarding my warranty renewal payment which was $439.00. He had no new or additional information regarding my complaint, which was for the complete reimbursement of the repair cost I had incurred of $due to his companies refusal to cover the repair per their contractAfter more than an hour of being placed on hold and two disconnections I was told that he (***) would call me back because he did not have my complete file before him and would need to speak to billingThis is more than typical for this company to continually give customers the run around
Regards,
*** ***

The policy limits are clear in the terms and the customer has already been approved for the policy limitThey are not due any more funds at this time

The technician that was assigned to the customers claim advised Select Home Warranty that the customer had a fire in his furnace, the unit is full of debris and the board is melted and the wires were charred.Select Home Warranty does not cover issues with fires and we did request
maintenance records as per the Terms of Agreement.The customer was advised that we do need to see prior maintenance records to make sure the unit was being maintained per manufacturers specification

We will pull the recording and speak to the sales rep

I am rejecting this response because: We have only received one payment of $after paying $for the year and only having covered for monthsWe were never paid for the garage door we replaced ourselves which we were told they would pay $They either need to refund one more payment of $or the $for the opener

Customer did contact us to discuss IT issues and not the initial claim, we have tried to resolve this issue with the customer apologize that he does not agree with the terms of the agreement as well as the technicians diagnosis

Complaint: ***
I am rejecting this response because: This is not how the problem was explained to us by
the technician that was sent out This company is rude and in our opinion not trustworthy The technician that was sent out even said that he had recently been called to the house directly across the street from us and that they found a way to reject their claim as well We want a second opinion - or whatever that would be called in this profession Is there another route that can be taken to dispute this claim or are we destined to go round and round in this endless circle of no results? Meanwhile my family still has no air conditioning.
Regards,
*** ***

The customer has been issued a full refund on their policyThe refund was applied to their original form of payment

Complaint: ***
I am rejecting this response because: several phone calls and week of aggravation, just for A/C repair, for one rental property, it is not worth it.Please cancel all the policies and refund me the money
Regards,
*** ***

A technician is being sent to the customer for their claim

We did speak to the customer and helped with a reimbursement for the claim

Complaint:
***
I am rejecting this response because:
Regards,
*** ***when I place the claim in may, my payments were currentNo one came to assist the claim that I filed in mayAfter two months of continuously speaking with different supervisors no one resolved the matterSo of course I allowed my payments to lapse, there was no need of continuing to pay for service if I was not getting what I was paying for